Premium Reports
ERP Decision Insights Report 2018 - Enterprise Resource Planning

ERP Decision Insights Report 2018 - Enterprise Resource Planning

Authored by: | Read Time: 5 minutes

The enterprise resource planning (ERP) market has long lacked a clear performance leader, making ERP purchasing decisions difficult for provider organizations. Indeed, ERP solutions have long been a thorn in organizations’ sides as they are grueling to implement and are not often paired with true partnership from vendors. Many CIOs tell KLAS that switching ERP solutions is simply trading one set of problems for another—which is not a ringing endorsement for this market segment. As implementations of new EMRs begin to slow, provider organizations are asking what’s next. This sentiment, along with hospital and health system consolidation and the emergence of cloud technology, is driving much of the current buying energy around ERP systems. Cloud offerings—whether from established vendors or from new healthcare ERP entrants (like Workday)—are creating disruption. Which ERP vendors are capitalizing on this market energy while at the same time retaining/upgrading their existing customers and providing high customer satisfaction? 

Want to see full details?

The A-List: High Energy, Retention, and Satisfaction

Who Has Market Energy?

What Drives New Energy?

Movement to the Cloud: A Market Driving Force

Cloud ERP Implementation Best Practices

 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.