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Global EMR Purchasing Decisions 2014
Usability and Integration Driving Mindshare
Healthcare systems outside the United States continue to make decisions on EMR technology. Which vendors are being selected and why? What criteria are most important? And what scares providers most about implementing such technology? KLAS spoke with potential buyers around the globe to find out.
WORTH KNOWING:
SIX VENDORS HAVE GLOBAL MINDSHARE—CERNER AND EPIC LEAD.
Though Cerner† and Epic do not lead in global EMR market share,large and small provider organizations consider them far more often than they do any other vendors. Providers are most likely to lean toward Cerner as a probable choice, but Epic has significantly increased in mindshare despite a small global footprint—providers feel compelled to consider Epic based on their reputation in the market. The next most seriously considered vendors are MEDITECH, InterSystems, Allscripts, and Siemens. Reported market share for Siemens, InterSystems, and Agfa is not reflected in current mindshare.
FUNCTIONALITY VS. COSTCONUNDRUM.
Nearly 75% of providers listed usability as a top EMR criterion. Providers feel Epic is the clear leader in clinical usability and mention Cerner’s population health solutions. Perceived lower-cost solutions from Allscripts, CSC, InterSystems,and MEDITECH face an uphill battle; as providers weight their selections heavily toward usability and technology,higher-cost solutions Cerner and Epic benefit. Providers noted that no vendor clearly stands out in terms of mobility.
REGIONAL SOLUTIONS LOSINGGROUND IN THE UK.
Epic, InterSystems, Allscripts, and Cerner have seen the largest gains in UK mindshare since 2012. Alternatively,local products from System C and CSC have seen relatively little growth in mindshare as global competitors have increased exposure thanks to recent installs/contracts in the country. Cerner leads in overall mindshare in the UK, having capitalized on their increased performance and existing customer base.
† Data for this report was collected prior to Cerner’s announcement of their decision to acquire Siemens’ healthcare division.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.