Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Health Information Exchange (HIE) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Premium Reports
Subject Expert

Contact KLAS

info@klasresearch.com

801.226.5120

KLAS - Contact KLAS
 Download Report Brief  Download Full Report    Zoom in charts

Preferences

   Bookmark

Related Series

HIE 2014
|
2014
Health Information Exchange 2012
|
2012
Health Information Exchanges 2011
|
2011
Health Information Exchanges 2010
|
2010

Related Segments

Related Products

Related Vendors

 End chart zoom
HIE 2016
* A page refresh may be necessary to see the updated image

HIE 2016
Shifts in Vendor Performance and Provider Outlook

Authored by: Bradley Hunter March 8, 2016 | Read Time: 2  minutes

Current Time Inside Cache Tag Helper: 7/28/2021 7:32:58 PM and Model.reportId = 1083

Health information exchange (HIE) was one of the first answers to the challenge of interoperability. Despite a rousing start and years to mature, HIE has largely been a story of missed expectations. More than half of the vendors KLAS reported on in 2011 are no longer competing in the market, including several industry stalwarts. While at least one prominent vendor has pulled out of a tailspin, others are struggling in new ways. Which vendors are most stable? Which are being counted on for the future and why? KLAS spoke with 332 organizations to understand vendors’ past performance and providers’ outlook for the future.

Thank you !

Access info about Health Information Exchange (HIE) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Healthcare Providers,
Want to see more reports?

Not a Provider, contact us for pricing details.

HtmlReportContent Current Time Inside Cache Tag Helper: 7/28/2021 7:32:58 PM and Model.reportId= 1083 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637520475398157139

1. BEST FUTURE OUTLOOK: EPIC AND MEDICITY

Epic and Medicity have the most customers who predict their vendors will meet interoperability needs over the next three years. The keys to this confidence? Technology prowess and reliable partnering. EMR-dependent Epic simplifies user access to data from both Epic and non-Epic EMRs. EMR-independent Medicity backs up a persuasive road map with follow-through. Customers of Allscripts, eClinicalWorks, and Orion Health mention disappointment over service challenges and the effort required from providers to fill gaps. Epic and InterSystems currently have the highest performance scores for EMR-dependent and EMR-independent HIEs, respectively.

overall performance over time

2. INTERFACING: EPIC SPEEDS DELIVERY, LEADS QUALITY WITH INTERSYSTEMS & ICA

For many, “service” means “interface delivery,” something that remains a primary barrier to provider progress. Timelines depend on a variety of factors, but nearly half of respondents (40%) say it takes their vendor over three months to complete a typical interface.

interface delivery

A changing HIE vendor landscape means some vendors are growing while others are stepping back.
Recent shifts include:


EMERGING
Cerner Resonance: A new option for Cerner customers only. Slow growth but positive reviews. (81.3*)
NextGen Results: Mirth acquired by NextGen family. Flexible tools; attentive service. (86.7*)

FADING
Cerner MobileMD: Acquired through Siemens acquisition. Stagnant as HIE; Now sold as a provider portal.
Optum HIE: Outdated technology led to loss of early lead. Some remaining plan migration to new SaaS platform.

3. IT CAN BE DONE: MEDICITY EXECUTES TURNAROUND

For years, unrealistic expectations, empty promises, and shorthanded staff have plagued HIE vendors and customers alike. Add constantly changing interoperability standards and a failure to evolve HIE solutions, and it is no surprise some vendors haven’t kept up. Medicity engineered a major turnaround, rare for any HIT vendor, and earned KLAS’ “Most Improved Vendor” award for 2015. Customers credit the change to hard discussions and disciplined follow-through. Cerner, Epic, ICA, and InterSystems demonstrate ongoing consistency.

how have vendors performed since 2014

4. INTERSYSTEMS AND MEDICITY HANDLE MOST COMPLEX NEEDS

Each vendor has unique strengths and solution gaps, as illustrated by how deeply customers have adopted different use cases and functionality. InterSystems and Medicity support the most diverse environments and see the highest use of rated functionality. Clinical analytics functionality is frequently asked for, but no vendor has proven adoption on a wide scale.

use cases and features
 Download Report Brief  Download Full Report

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.