Human Capital Management 2014
Just Efficient Is Not Sufficient

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HCM SUITE/BROAD VENDORS

GE (API HC):

Beyond Efficient | Stands above rest and seen as exception to the rule for performance and impact; behind only in TM. Traction accelerating.

KRONOS:

Efficient | Large healthcare presence, but mixed reviews for overall impact and much lower client satisfaction than GE (API HC). Cost savings largely attributed tointegration. Optimism for future vision.

MCKESSON:

Efficient | Healthy efficiency perception for staffing automation, but broader HCM picture overshadowed by concerns about development, integration, and long-term viability.

SAP:

Idle | Strongest TM presence among suite vendors but minimal penetration in HR/payroll, T&A, and SS. Below-average impact on efficiency and little client confidence in delivery and direction.

INFOR:

Idle | Infor’s HCM suite seen as broadest, but Infor’s relationship struggles and eagerness to sell contribute to minimal efficiency gains and below-average confidence in future vision.

ORACLE*:

Idle | Most adverse client reviews of all vendors in this report; only vendor to receive negative efficiency ratings from clients. Large ERP presence but not used for SS or T&A.

HCM NICHE/FOCUSED VENDORS

STAFF SCHEDULING AND/OR TIME & ATTENDANCE

AVANTAS:

Beyond Efficient | Strong efficiency and cost-reduction impact. Market adoption growing as high client satisfaction compels more large facilities to adopt Avantas.

OPENTEMPO:

Efficient | Early reviews highlight strong efficiency and notable optimism for ongoing vendor development and progress. Advanced clinical scheduling capabilities a differentiator, but no mainstream traction yet.

ONSHIFT:

Efficient | Most clients see OnShift as cost effective and satisfactory for their needs. Very niche player, but overall seen as efficient and best option in the longtermcare space.

CERNER:

Efficient | Cerner seen as large vendor with small but important HCM play.Client satisfaction has dropped since Clairvia acquisition, but clients continue to seevalue and efficiency.

JBDEV*:

Efficient | Seen as efficient but mostly stationary. Rarely considered in large rfacilities. No real change anticipated.

TALENT MANAGEMENT

HALOGEN:

Beyond Efficient | Close and ongoing attention to support and customer-centered product development give Halogen an edge in TM. Impact on managing staffon par with other players, but stronger future outlook.

HEALTHCARESOURCE:

Efficient | Largest market share in TM. Affordability and long-term consistency in product quality appreciated by clients, but slowed delivery of new technology yields drop in satisfaction.

HEALTHSTREAM:

Idle | Learning platform often seen and used in back grounddespite notable market presence. Efficiency benefits seen as average, but most clients unfamiliar with vendor’s future plans/vision.

ELSEVIER:

Idle | Narrow, clinically focused learning system fills niche among caregivers for content and training needs, but impact seen as below average due to minimal HCM role and footprint.