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KeyStone Summit 2014

KeyStone Summit 2014
Avoid Magical Thinking

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AVOIDING MAGICAL THINKING

The goal of the Keystone Summit is to help vendors be the best they can be by aligning their delivery with their clients’ (provider organization) real success. Misalignment inevitably occurs with magical thinking. The inaugural theme centers on avoiding magical thinking from every angle. A key motivator bringing us together is the transparent measurement and reporting of vendor performance. KLAS anticipates spotlighting improved provider satisfaction with vendor solutions and services in 2015 as we all avoid magical thinking.

KEY TAKE-AWAYS/RESOLUTIONS TO AVOID MAGICAL THINKING

  • Understand and monitor key risks
  • Delivering on time = trust
  • Is asking a great question the answer?
  • Where is your heart?
  • Where in our plan does magical thinking occur?

Provider/Vendor Attendance


Klas Self Rating


Summit Effectiveness

TOP ITEMS FROM PARTICIPANT COMMENTARY

WHAT WENT ESPECIALLY WELL:

  • Having vendor executives together was amazing
  • Tabletop discussions were excellent
  • Breakouts were good, with more potential

THINGS TO IMPROVE:

  • Remove underlying feel of vendor bashing
  • Include vendors in mainstream with assignments
  • Introduce theme and context quicker
  • Incorporate more brainstorming/discussion sessions
"Opened my eyes to how our providers are thinking about us. Identified what was important in their organizations." - Vendor Executive

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2018 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.