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Patient Communications 2017

Patient Communications 2017
How Are Organizations Reaching Out to Patients?

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Patient portals seem like the perfect tools for engaging patients in their care. They are pervasive, multi-functioned, integrated with EMRs, and . . . poorly adopted by patients, who have little interest in logging in to them unless they absolutely must. To compensate, provider organizations have increasingly deployed outreach tools that automatically push messages and content to patients’ phones and mobile devices. Organizations say these tools are very successful and that their use is expanding. Seeking greater value and impact for customers, vendors are extending capabilities beyond their individual niches. This report examines the different ways vendors are helping engage patients and delivering value to customers.

Key Findings

  1. Early Customers Say HealthGrid Is Most Holistic; CipherHealth, Solutionreach Lead Satisfaction
  2. CipherHealth and Solutionreach Most Proactive
  3. Inconsistency Leads to Declines for Cerner & Allscripts
  4. CipherHealth Provides the Most Effective Reporting Tools

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.