Patient Communications 2022

Author
Adam Cherrington

Author
Dan Czech

Author
Aurene Wilford

June 2022

A quarter of the capabilities found in the KLAS Patient Engagement Platform report address communication and outreach between providers and patients. As the number of patient outreach vendors continues to grow, so does the need to help providers understand and differentiate the many options available. Some offer basic reminder-only services, while others are promoting advanced guidance and adherence capabilities. This report will help provider organizations understand these differences, share a market update on performance, and guide organizations who plan to enhance their strategies in this core area of patient engagement.

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Writer
Amanda Wind Smith

Designer
Natalie Jamison

Project Manager
Mary Bentley

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.