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Patient Communications Landscape 2022
Leveraging Communication Tools to Drive Outcomes
Author
Adam Cherrington
Author
Dan Czech
As patients’ expectations have evolved and provider organizations’ technology has matured, the need for quick, easy, ongoing patient/provider communication has become even more prevalent. It is often no longer sufficient to merely push communications to patients (e.g., appointment reminders). This study examines and defines the current landscape of patient communications solutions—including how they are used; how easy they are to set up, customize, and use on an ongoing basis; and what outcomes they are helping organizations to achieve.
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Key Findings
- Narrower Patient Communications Solutions from RevSpring (Limited Data), CipherHealth, Relatient at Increased Risk of Replacement
- WELL Health, Luma Health, CipherHealth Deliver Easy-to-Use Solutions for Patients and Office Staff
- Clinical Outcomes Make Klara (Limited Data) Unique among Patient Communications Vendors; Among Both Vendor Types, Financial Outcomes Often a Byproduct of Clinical & Administrative Focus
- Wolters Kluwer Excels at Prebuilt Content, while Twistle (Limited Data) Creates Easy-to-Customize Content; Get Well Meets Both Needs
Writer
Amanda Wind Smith
Designer
Madison Moniz
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.