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Patient Engagement 2016

Patient Engagement 2016
No Silver Bullet; Strategic Approach Needed

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Getting patients engaged in their own healthcare has tremendous potential to benefit patients, providers, and payers in terms of both quality and cost. HIT vendors offer a variety of options to help accomplish the task, but most providers’ engagement efforts are not yet significantly impacting patient health. This report examines the patient engagement landscape and highlights the early successes of those providers and vendors whose strategic approaches to patient engagement are making a difference.

1. FEW PROVIDERS HAVE A STRATEGIC APPROACH TO PATIENT ENGAGEMENT; SILOED PROGRAMS AND TOOLS ARE MOST COMMON

The majority of patient engagement efforts and technologies are managed at an ad hoc departmental level–if they go beyond rudimentary portal adoption at all. Only 23% of providers have a coordinated, enterprise-wide approach to patient engagement that includes leadership oversight and documented plans. With an eye toward improving patient health, these strategic organizations are focused on three major goals:

1. Maximizing positive patient experiences to deepen relationships and motivate patient compliance;
2. Educating and informing patients so they can be active members of their own care teams;
3. Expanding patient interactions beyond traditional care settings.



2. PATIENT HEALTH TAKES A BACKSEAT AS MOST PROVIDERS FOCUS SOLUTIONS ON ADMINISTRATIVE GOALS

For most providers, patient engagement is administrative: they are using technology to satisfy regulations and improve staff efficiency rather than improve the general health of patients. The most common tool, the patient portal, has been adopted by 94% of study participants, but only 17% say it has had a significant impact on patient health. Fortunately, some organizations see greater health benefits when they apply their tools more strategically.



3. VENDOR PERFORMANCE ACROSS PATIENT ENGAGEMENT AREAS


"Our system is recognizing that without a strong and engaged employee strategy, we probably will have a tough time delivering patient and family-centered care. If the [clinician] is just there to do a job and if patients feel like a number, even if the patients have been healed, they will leave the encounter and have no reason to come back. " - CIO



4. CIPHERHEALTH, EMMI, AND GETWELLNETWORK CLOSEST TO JOINING EMR VENDORS AS POTENTIAL ONE-STOP-SHOP PARTNERS

Providers tagged 105 unique vendors as sources for patient engagement solutions, with the vast majority of vendors addressing only a single type of engagement. Providers seeking to consolidate vendors often turn their attention to EMR vendors, who may offer multiple outreach products or multiple capabilities in a single product–typically a patient portal solution. Third-party vendors CipherHealth, GetWellNetwork, and Emmi also stand out as meeting a variety of needs.



5. TELEHEALTH IS THE NEXT GREAT FRONTIER FOR PATIENT ENGAGEMENT

Virtual visits top the list of technologies providers are currently considering for the future. IPS implementation and patient portal optimization receive focus as well, especially for less sophisticated providers, who also plan to pursue patient outreach and patient acquisition solutions. Providers with more sophisticated patient engagement programs will expand remote monitoring, wearables, and mobile apps to more deeply integrate their health systems into patients' lives.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Enterprises, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.