Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Oops! Looks like you don't currently have access.
Your current membership doesn't include access to this page, but don’t worry we can fix that.
To obtain access to this data,
contact Contact KLAS
at
KLAS Contact
Revenue Cycle Future Plans
Providers Weigh Integration, Functionality, and Clinical Decisions
Current Time Inside Cache Tag Helper: 1/27/2021 1:03:54 AM and Model.reportId = 990
Current hospital revenue cycle challenges include legacy platforms in need of upgrades, the need to weigh functionality against integration with best-of-breed platforms, and an overall drive toward enterprise-wide integration. In this report, KLAS spoke with providers at acute care facilities to understand how these factors are influencing their decisions to stay with or leave their current platforms and what RCM projects they are focusing on for the future.Healthcare Providers,
Want to see more reports?
Not a Provider, contact us for pricing details.
HtmlReportContent Current Time Inside Cache Tag Helper: 1/27/2021 1:03:54 AM and Model.reportId= 990 and Model.HtmlReportContent_LastWriteTimeUtcInTicks=637406508992737943
1. EPIC PRAISED FOR PERFORMANCE; CERNER CUSTOMERS SETTLE FOR INTEGRATION OVER FUNCTIONALITY
Almost 30% of providers are planning to switch RCM platforms, with Epic and Cerner retaining the most customers. Epic’s integration and performance generate loyalty, with only two potential losses. Cerner customers are heavily invested and staying for integration, but nearly 30% feel buyer’s remorse due to functionality deficits. MEDITECH C/S and 6.x are fulfilling customers’ needs, with most staying; the majority of a small sample of MEDITECH MAGIC customers are planning to leave due to clinical decisions. In contrast, Allscripts may lose customers, as promised integration with new Sunrise Patient Financials is coming too late. GE Healthcare and QuadraMed could lose most customers, as integration needs trump functionality and positive relationships.
2. MCKESSON LOSING MOST CUSTOMERS IN SHIFTING LEGACY MARKET
With the 2018 sunset of Horizon and Series, 70% of McKesson legacy customers are moving to different vendors. Also, 17% of validated Paragon customers are moving to new EMR and RCM software, many citing poor functionality issues as a major dissatisfier. Most Cerner INVISION and MedSeries4 (Siemens) customers are choosing to stay on their current platforms or move to Cerner Patient Accounting; many of those moving face an uncertain transition from highly customized INVISION builds. Most Cerner Soarian Financials (Siemens) customers are choosing to stay, indicating confidence in Cerner's go-forward plans despite initial struggles with implementations and realizing full product potential.
3. PROVIDERS SEE LIMITED OPTIONS BEYOND EPIC AND CERNER
Epic and Cerner are first choices for most providers planning on moving. Epic offers full integration and reduced bolt-ons. Cerner needs continued RCM development to match optimism from customers for future functionality. Allscripts is recruiting customers from their clinical client base, where clinical integration and current relationships drive interest in new Sunrise Financial Manager. All interest in Cerner Soarian Financials (Siemens) and MEDITECH is from customers upgrading from legacy platforms; no customers from other vendors are considering them as a first choice. McKesson, GE Healthcare, and QuadraMed are the least considered replacement platforms.
4. DELOITTE AND HURON GARNER THIRD-PARTY MINDSHARE FOR REVENUE CYCLE CONSULTING
Over 40% of planned RCM projects are focusing on new RCM evaluations, implementations, and training, and roughly 20% are focusing on streamlining functionality or optimizing the RCM system. Deloitte has the most consideration from providers wanting help, with projects spanning implementations, optimizations, and assessment work; providers praise Deloitte’s experience and methodologies. Huron is mentioned for work in optimization projects, where they demonstrate strong improvements in technology and workflow. Cerner gains mindshare from current customers because of existing relationships and is often engaged to resolve implementation issues.
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.