Telehealth Performance 2022

Author
Schafer Jackson

Author
Dan Czech

Author
Ciera Walker

July 2022

The growth and adoption of telehealth technologies since the COVID-19 pandemic began has been incredible. This is a follow up report to the 2020 telehealth performance report. Since the release of that report many vendors have added functionalities, capabilities, services, and integrations. Our aim with this report is to validate the new functionalities, capabilities and integrations with the provider and payer community. We will identify trends in year to year vendor performance. Customer satisfaction will be examined through the lens of the clinician and patient experience. We will also look to validate performance as many providers have increased the scale of their telehealth solution. Which have scaled effectively to meet the demands of a growing customer base?

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Writer
Sarah Hanson

Designer
Jessica Bonnett

Project Manager
Mary Bentley

This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2022 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.