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The Conundrum of ERP
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The Conundrum of ERP
Is it Possible to get Functionality and Service?

July 30, 2010

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Do ERP benefits outweigh the pain? A CIO says that his ERP vendor “is in a world of hurt, and we are stuck. The technology is antiquated and the support is terrible, but we just cannot justify replacing [it] right now.” He goes on to say that the vendor “knows their customer base can’t move right now, so they ignore us.” Sadly, this CIO is not alone with these sentiments.

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Many hospitals describe their experiences with ERP vendors as disappointing and painful. KLAS interviewed 225 provider organizations to ascertain the relative strengths of each ERP vendor and to illustrate the experiences clients are having with their ERP solution, as well as to shine a light on product development which could impact provider purchase decisions.

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.