10 Top Trends of 2015

10 Trends of 2015

“Oh, I did not know you researched [FILL IN TOPIC HERE]. Info on that would be really helpful. I just don’t have time to stay up with what you are publishing.”

 -Every CIO I  work with


I came to KLAS almost 10 years ago when we mostly watched hospital inpatient solutions. Today we watch over 800 products across the continuum of care, publishing over 60 in-depth reports each year. We can barely keep up with everything—it is no wonder that we struggle to keep you up to date. So for all the healthcare leaders I work with (and the ones I don’t), here are a few findings you might have missed this year.

-Taylor Davis
 KLAS Analyst

[Note: All healthcare providers who are willing to participate with KLAS are able to gain access to the key findings of all public KLAS reports free of monetary charge. Click here to create a KLAS account.]


Key Finding #1: Engaging Patients: How Do We Do That?

It is clear that patient engagement is the wild west of population health and value-based care. Just last week, KLAS published a population health report measuring vendors on the strength of their data aggregation, risk stratification, care management, and patient engagement functionalities. Of the 24 vendors measured, only 1—Enli—has more than 75% of their interviewed customers using patient engagement functionalities. In a related report, KLAS found that only 14% of interviewed respondents have an aligned patient engagement strategy with oversight from administrative and/or clinical leadership. As this industry shifts quickly toward value-based care, might the tools, processes, and methods for motivating patients to engage in healthy living become more valuable than the skillset required to perform a heart transplant?

Population Health Management 2015: How Far Can Your Vendor Take You?

Patient Engagement: Rhetoric Turns Into Reality

Population Health Management
 

Key Finding #2: It Takes an Army to Protect Patient Data

In KLAS’ first ever health-data security report, we interviewed CISOs and other C-level leaders to understand which vendors are being used to protect healthcare data. Over 150 vendors were identified, and over 70% of organizations reported using 4 or more vendors to ensure the security of their data. With millions of dollars being spent and the expertise of all these vendors  being leveraged to protect healthcare information, many CISOs pointed out a disturbing fact: it only takes one incompetent employee to create a data breach of front-page proportions.

Health Data Security: 155 Vendors Identified--Who is Protecting Your Data?
 
Health Data Security


Key Finding #3: The Healthcare Movers: Who Can Help Me Move to Value-Based Care?


Anyone who has moved their family across the country knows that good professional movers can save you an incalculable amount of pain, frustration, and strained muscles. Similarly, most healthcare providers who have engaged with a managed services or consulting services firm in their transition to value-based care report that the money has been well spent. Lumeris, Valence, and Evolent Health all receive high marks from customers, who report improvements in their ability to deliver on the Triple Aim of healthcare. Who is the right fit for you? While several of these firms deliver great results, the roads they take with customers are very different. Matching their strengths to your needs is critical when selecting a firm to help you move safely to value-based care.

Value-Based Reimbursement: Making the Shift, Who Can Help?

Value Based Care
 

Key Finding #4: Community HIS: The Race Is On

And the 2014 Best in KLAS Award in the community HIS market goes to MEDITECH . . . with a score of 73.7. MEDITECH leads in a tough space, but when the highest satisfaction option is a 73.7, providers are calling for better options. Since January, MEDITECH has released 6.1, athenahealth has acquired RazorInsights, CPSI has acquired Healthland, and Epic and Cerner have continued to gain market share. The race is on, and the stakes are high for many community hospitals; a failed EMR implementation is often the first step toward consolidation. 

2014 Best in KLAS Awards: Software and Services​


Key Finding #5: Who Leads on Interoperability? Let’s Really Measure It

When we kicked off our interoperability study this year, it quickly became evident that very few people knew who led the market with regard to interoperability. For instance, the vendor whom providers perceived to be the weakest on interoperability (Epic) was actually a top performer when we measured experience instead of perception.

Clarity provides an incentive for vendors to improve, and no vendor is close to a state of real interoperability maturity. In order to strengthen future measures, KLAS convened the Keystone Summit in October, and there a broad group of vendor CEOs and provider CIOs and CMIOs agreed by consensus to an objective measure for interoperability success going forward. This coming year, KLAS will measure interoperability from the view of the clinician: are clinicians able to access outside records with the delivery, display, breadth, and usability that will really improve patient care? To answer these questions, we will be turning to providers like you in 2016.

Interoperability 2015: Are We Lifting Together?

EMR Interoperability
 

Key Finding #6: Some Portals Are Four Times Better than Others

If you judge the strength of a patient portal by the adoption rate, it turns out that some vendor bases are much stronger because they have dramatically higher adoption rates.  Organizations using portals from Medfusion, athenahealth, Epic, or eClinicalWorks see patient adoption rates of over 20%, in some cases having over four times the adoption of organizations using other products. Differences in portal functionality, interoperability, and vendor support are dramatic. It is no surprise that 23% of customers interviewed wish they had purchased a different product or are actively planning to move.

Patient Portals 2015: Who’s Driving Meaningful Patient Interaction?

Patient Portals


Key Finding #7: What Is a “Payvider”?

It is clear that providers are quickly being pushed to become “payviders,” or provider-owned health plans that act as both payer and provider. As your organization jumps into becoming a payer, what tools and partners will you need to be successful? Be prepared for a whole new world of tools and vendors as you adopt functionality for claims administration, member engagement, quality analytics, claims editing, utilization management, and more. But be careful—our very first look into this market made it clear that there are very real differences in satisfaction and outcomes depending on the solutions that payviders adopt.

The Emerging Payvider Market: Which Vendors Matter Most? 

Emerging Payvider
 

Key Finding #8: Learn from the Past in Your EMR Implementation


There are a staggering number of things that can wrong with an EMR implementation. And with nearly 1,300 U.S. hospitals—and tens of thousands of international hospitals—using legacy EMR solutions or still using paper, KLAS published an implementation potholes report detailing the most common implementation failures and best practices by vendor. Whether it is the importance of finding the brain behind your revenue cycle solution or putting your executives through the clinical training first, learn a lesson from past failures as you take steps toward a successful go-live of your own. 

Implementation Potholes 2015: How to Smooth Out the Ride 

Implementation Potholes
 

Key Finding #9: Who Is Building a Collaborative Global Customer Base?


Collaboration between customers on the same enterprise solution can be incredibly beneficial. Which vendors are successfully building a global customer base that can collaborate? Cerner and InterSystems boast the largest global net market shares (see our Global EMR Market Share report). Epic and Cerner are the most widely considered vendors (see our Global HIT Trends report). With all the energy and with decisions being made, it is important to note, however, that no vendor has shown great consistency and success across multiple regions; for example, Epic rates high in Europe but has a limited number of installs. Clearly the story on global EMR adoption is still far from written. 

Global EMR Performance 2015: Global and Regional Performance Examined

Global EMR Performance
 

Key Finding #10: Can You Make Your BI Tools Successful?


In this year’s BI report, providers pointed to Dimensional Insight and Health Catalyst as the two vendors who help the most in delivering great insights and outcomes. The surprise? Neither of these vendors is known for having the strongest BI product, but both are leaders at helping organizations use their tools. Providers note that just because a BI solution is capable of doing something amazing, that does not mean it is likely that success can be replicated without some help. In addition, KLAS has validated this year that an emerging BI-consulting market is adding to the help available, and providers are reporting that they have received overwhelming value from leveraging the experience of knowledgeable services firms.​

Enterprise Healthcare BI: The Search for Outcomes

Healthcare Business Intelligence