All Blog Articles

Survey

EHR Usability Self-Assessment

Recently, we created a self-assessment tool that allows providers to predict where their clinicians line up compared to Arch Collaborative members.
shutterstock_515932585 12.12.18

Post-Acute Care and Interoperability

We took a few minutes at DHIS to review some findings from the report. We first discussed with the attendees the question of how post-acute providers are most likely to access outside data. Unfortunately, faxing was the top response.
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Harnessing the Power of CommonWell-Carequality

That said, this connection doesn’t provide inherent value in and of itself - like a hydroelectric dam cannot not provide electricity if there is no water in the reservoir to move the turbines.
  • Interoperabiltiy
  • Healthcare
  • CommonWell
  • Carequality
shutterstock_660034471 12.5.18

Investing in Revenue Cycle Management

In August, I had the treat of attending KLAS’ Digital Health Investment Symposium (DHIS). This gathering allowed providers, vendors, and investors put their heads together on hot topics such as cybersecurity and precision medicine.
  • Investing
  • DHIS
  • healthcare IT
  • Revenue Cycle Management
Success

Achieving Success in the PACS Market

Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.
Sydney

A Global Collaborative: Bringing the Arch to Australia

We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Secure Comm

The Current Landscape of Secure Communication

Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
VBC Happening

Is Value-Based Care Really Going to Happen?

As more and more providers pioneer the VBC path and establish best practices, the perception of a 6-8 year path will shrink dramatically
  • Cornerstone Summit
  • Population Health
  • value-based care
In Memoriam

Honoring Nancy Cappello, Breast Density Warrior

Nancy didn’t just change the way that we screen for breast cancer—she literally saved lives. Women everywhere owe her a debt of gratitude, and thousands of breast cancer survivors owe her their health and happiness.
Pop Health Summit

Population Health: Chasing Outcome Alignment

Answering the question “is our population health program successful?” is difficult. It’s next to impossible if we can’t answer, “what should our population health program drive toward?” first.
  • Cornerstone Summit
  • PHM
  • Pop Health
  • Population Health
Moran pt. 2

Helping End Users Guide EHR Improvements

But I think many of us could give our providers a bigger role in change management and help them mold the EHR to their own needs.
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
shutterstock_493063300 10.31.18

What Causes Physician Burnout?

These clinicians survived their undergrad, medical school, internships, residencies, unending sleepless nights, and frequently prioritized their body and well-being last. Really?
  • Healthcare
  • healthcare IT
  • Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
Breast Cancer Awareness

Breast Cancer Awareness: Let's Talk About Breast Density

Living in the information age is both a blessing and a curse to those of us working to spread awareness about the importance of breast density in breast cancer detection.
  • EHR
  • Healthcare
  • mammography
  • Breast Cancer
  • Breasts
Overcommunicate

Want to be a Great Healthcare Leader? Over Communicate

We were gratified, to say the least. We also knew that our leadership’s positive culture had a lot to do with our efforts to overcommunicate to our providers.
  • Physician Burnout
  • EMR Training
  • EMR
  • EHR
  • Arch Collaborative
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How to Achieve EHR Mastery

This is another excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • EHR Training
  • EMR
  • EHR
  • Arch Collaborative
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KLAS DHIS: Another HLTH, JP Morgan or HIMSS?

In August, KLAS escaped the heat of the city and headed to the mountainside in search of the answer to the question, "What happens when you get all the right healthcare leaders in the room?"
  • Healthcare Investing
  • Investing
  • Digital health
  • DHIS18
  • DHIS
EHR Education

The Keys to Successful EHR Education and Training

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
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Looking at the Future of AI in Healthcare IT

Artificial Intelligence (AI). This new technology has generated both awe and frustration over the years, and I was eager to pick the brains of some subject matter experts.
  • Digital Health Investment Symposium
  • Digital health
  • DHIS
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Arch Collaborative Data on Culture

Together they discuss what the Arch Collaborative has discovered about the impact of organization culture on clinician satisfaction.
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
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Do We Really Need to Build New EHRs?

These solutions would be used to facilitate higher quality healthcare delivery between the provider and the patient.
  • Physician Burnout
  • EHR Training
  • EMR
  • EHR
  • Arch Collaborative
Arch Collab

The Misalignment of IT and Clinical Perspectives

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.
  • EHR. EHR Training
  • EMR
  • Physician Burnout
  • Arch Collaborative
Craig Joseph

The Arch Collaborative and Physician Builders

Does your health system have a physician builder program? If so, are all your specialties represented? If you can’t answer yes, you better get on that!
  • MEDITECH
  • Cerner
  • Epic
  • Physician Builders
  • EHR Training
  • EMR Training
  • EMR
  • EHR
  • Arch Collaborative
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The KLAS Patient Engagement Summit

To those gathered today, this isn’t just an opportunity to talk shop about IT tools; this is a chance to impact the lives of patients everywhere.
  • CHIME
  • SSA
  • patient experience
  • Keystone Summit
  • Keystone
  • Patient Engagement
Phishing Attack

Cybersecurity Vs. Human Nature in Healthcare

The three DHIS panelists were; Daniel Bowden of Sentara Healthcare, Nassar Nizami of Thomas Jefferson University, and Karl West of Intermountain Healthcare.
  • phishing
  • cybersecurity
  • Digital health
  • healthcare IT
  • Digital Health Investment Symposium
  • DHIS18
  • DHIS
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A Peek at the Precision Medicine Market

Attending the Digital Health Investment Symposium was one of the greatest treats I’ve had this year.
  • Healthcare Investing
  • Investing
  • Digital health
  • healthcare IT
  • Digital Health Investment Symposium
Engage Clinicians

Let's Engage Today

We all want the same thing—to fix this problem. The question is this: how do we fix it?
  • Clinicans
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
Demystifying Healthcare

Demystifying Healthcare: Digital Health Investment Symposium 2018

Over the past several years, I’ve come to appreciate two halves of the same truth. Part one: Progress doesn’t come cheap. Part two: Behind every improvement in healthcare IT stands at least one investor.
  • Digital Health Investment Symposium
  • Healthcare IT Investing
  • Investing
  • DHIS
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What Are You Forgetting During Change?

It's the forming a powerful coalition. I would say that we in healthcare have set up our IT teams to fail in the following way...
  • EMR Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
A Plan Comes Together

Making Sense of EHR Satisfaction

If you’re a fan of the A-Team, then I’m sure you “love when a good plan comes together.” If you’re a fan of data, then I’d wager you also love when a good dataset brings new insights.
  • Clinicians
  • EMR Training
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
shutterstock_477633700 9.10.18

Leading Through Change: Don't Make Assumptions

Coming full circle with what we were talking about at the beginning of the Webinar. What do you need to have as a leader if you even want to walk down this path? Give us a feel for how critical this self evaluation is.
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Back to the Drawing Board

How Will Your Team React to Change?

This is the ​twelfth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Change Management
  • Training
  • Physician Burnout
  • EMR
  • EHR
  • Usability
  • Arch Collaborative
An Anchor

How to Anchor Change in Culture

This is the ​​eleventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Wellstar
  • EMR
  • EHR
  • Physician Burnout
  • Arch Collaborative
How to Move Forward Success

How to Avoid Stagnation in EHR Change

This is the ​tenth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Kotter's 8-Step Model
  • Change Management
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Doctor EHR Optimized

EHR Usage Studies Should Be Based on Optimized EHRs

Before expending the considerable resource effort on time and motion studies to evaluate the impact of the EHR on physician time, it is highly recommended the EHR first be evaluated for workflow optimization of the physicians being studied.
  • Ambulatory Care
  • Acute Care
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Coalition

Key Performance Indicators of Change Managment

This is the ​ninth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Implementation
  • EHR
  • EMR
  • Change Management
  • Arch Collaborative
Simplicity

A Simple Approach to EHR Problem Solving

This is the ​eighth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • EMR
  • EHR
  • communication
  • Physician Burnout
  • Arch Collaborative
Secure Communication

Secure Comms: An Evolving Healthcare Market

One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.
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Mythbusting Change Management

This is the sixth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Data Entry
  • Physician Burnout
  • Arch Collaborative
Communicating Change

Communicating Your Change Management Vision

This is the ​seventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
Unsafe Physician

How the EHR Makes Clinicians Feel Unsafe

I was floored. I went back to the EHR and pondered, “How could I have done that?”
  • Physician Engagement
  • Patient Safety
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Innovation

Who Should Lead Out on Innovation?

This is the fourth in a series of excerpts from a recent Arch Collaborative exclusive webinar.
  • healthcare IT
  • Healthcare
  • EMR
  • EHR
  • Usability
  • Arch Collaborative
MDS Resized

Shifts in Medical Device Security

As KLAS digs deeper into medical device security, I have been struck by several shifts in the medical device marketplace.
  • healthcare IT
  • Healthcare
  • devices
  • cybersecurity
  • Medical Device Security
Change Management

EHR Change Management Myths

The third excerpt of a recent Arch Collaborative exclusive webinar.
  • Change Management
  • Physician Burnout
  • Health IT
  • Healthcare
  • Arch Collaborative
Lee Milligan

Insights on EHR Implementation

“Does the EHR enable you to deliver quality care?” One physician responds, “Yes! It really does!” and the other responds, “Absolutely not!”
  • Burnout
  • Physician Burnout
  • Usability
  • EMR usability
  • EHR
  • Arch Collaborative
Urgency

Creating Urgency During EHR Implementation

This is an excerpt from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.
  • Health IT
  • Healthcare
  • Physician Burnout
  • Arch Collaborative
The Key to Success

Care Management Vendors Are Poised for Growth

Among the many changes in the health care ecosystem, perhaps one of the most far reaching is the shift towards value-based care.
  • Healthcare Investing
  • Investing
  • healthcare IT
  • Healthcare
Enterprise Imaging

How Prescriptive Selling Should Be Applied to Enterprise Imaging

Here’s a question for you: who is responsible for a provider organization’s IT purchasing decisions? The answer is both complex and critical, especially in the developing world of Enterprise Imaging (EI).
  • Radiology
  • Cardiology
  • imaging
  • EI
  • Enterprise Imaging
EHR Implementation

EHR Improvement: Data Driven Success

At the end of the day, we have to structure our lives around the data available to us. As W. Edwards Deming is attributed as saying, “In God we trust; all others must bring data.”
  • healthcare IT
  • Arch Collaborative
  • EMR
  • EHR
The Divide

The Clinical and IT Divide

He told me, “Taylor, I’m trying to decide how depressed to be.” At the time, we didn’t have any data to measure against.
  • Burnout
  • Physician Burnout
  • EMR
  • EHR
  • Arch Collaborative
Breast Cancer Screening

Warriors Wanted: Breast Cancer and Density Reporting

This year, I received the best birthday present I could ever have requested, in the form of a bill. Not one from Visa, mind you, but a piece of legislation.
  • Healthcare
  • healthcare IT
  • legistation
  • tomosynthesis
  • imaging
  • Breast Cancer
AI in Healthcare

Don't Just Rush To Adopt New Technology Solutions

For the healthcare industry, all these technologies hold promise. The prospect of AI-based diagnostic systems – delivering better, faster, more accurate patient screening – could be transformative.
  • KLAS DHIS18
  • DHIS
  • healthcare IT
  • Healthcare
  • AI
  • Artificial Intelligence
EHR Training

JAMIA EHR Usability Research: Additional Insights Needed

A recent research paper published by the Journal of the American Informatics Association (JAMIA) titled: “A usability and safety analysis of electronic health records: a multi-center study."
  • Physician Burnout
  • Arch Collaborative
  • EMR usability
  • EHR Usability
  • EMR
  • EHR
Healthcare Investing

How Health IT Research Benefits Investors

KLAS kept them at arms’ length, mostly because we did not want to deviate from our stated mission of improving the world’s healthcare or our core value that everything we do must ultimately benefit the provider.
  • Investment Symposium
  • DHIS
  • Investment
  • Healthcare Investing
The Future of Healthcare IT

The Future of Healthcare: Markets to Watch

Thankfully, I think the pathway leading healthcare forward is a little more illuminated and only occasionally obscured by the smoke and mirrors of market hype.
  • Population Health
  • Interoperability
  • Health IT
  • Healthcare
  • Future of Healthcare
Orthopedics

Research in the Orthopedics Market

Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on orthopedics and one on physical therapy rehabilitation.
Population Health

Why Defining Population Health Matters

In 2017, KLAS brought together a large group of the leading providers and vendors who had done the most work in population health management (PHM). The purpose of bringing these leaders together was to hone and refine the industry’s 2016 definition of population health.
Clinician and Patient Engagement

The Sweet Combination of Patient and Clinician Engagement

There are already efforts underway to get and keep in touch with patients. One of these is the patient portal, a great idea that, unfortunately, most patients don’t really use.
  • Patient Engagement
  • Clinician engagement
  • Pop Health
  • Population Health
Communication and Connection

The Arch Collaborative Summit: A Lesson in Communication

Feeling very much like a lowly editor but still eager to drink in as much knowledge as possible, I sat near the back of the room and prepared to take notes. It didn’t take long for my intimidation to be swept aside by fascination.
  • Electronic Medical Record
  • EMR
  • EHR
  • EMR usability
  • Arch Collaborative
Artificial Intelligence in Healthcare

How Providers View Artificial Intelligence in Healthcare

Entertainment wasn’t the only cutting-edge industry with eyes bigger than their stomach. Healthcare IT spent a lot of time in the ‘70s trying to innovate by creating artificial intelligence (AI) in the form of IT systems to aid and ultimately replace doctors in diagnostics.
  • Health IT
  • health
  • healthcare IT
  • Healthcare
  • AI
  • Artificial Intelligence
Global Learning

EHR Success and Global Learning

Recently, I mentioned that the EHR usability conversation has taken on an increasingly global nature. While I don’t think places like Australia, the Middle East, or Singapore would necessarily look at the US as being “better” at digital health, I think they would likely agree, at the very least, that we’ve been at it longer.
  • Physician Burnout
  • Usability
  • EMR usability
  • EHR
  • EMR
  • healthcare IT
  • Healthcare
  • Arch Collaborative
Release of Information

What are Release of Information Services?

Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?
  • HITECH Act
  • HIPAA
  • ROI
  • Release of Information
Digital Rounding

Rounding IT Support Improves EMR Usability

We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?
Optimize Implementation

Transformational Principles for EMR Deployment

Packing representatives from 50 health systems, 9 vendors and firms, CHIME, the Scottsdale Institute, and the ONC into a single room is bound to lead to learning experiences.
  • healthcare IT
  • Usability
  • Arch Collaborative
  • EHR
  • EMR
EHR Quality of Care

Secondary Uses of EHR Data: Three Ways to Improve Quality of Care

However, implementing such software and using it on the primary level (collecting, storing, and sharing PHI to provide medical care) is just a piece of a much bigger puzzle.To deliver value-based care, you need to pay particular attention to the secondary use of EHR data.
EMR Concern

How Training Impacts EMR Success: A Widespread Concern

My thoughts go immediately to the following questions, “How much training did you do? What kind of training was it? How long did you take? Was there a trusted clinician at your elbow who walked you through implementation? How personalized is your EMR experience?
  • Training
  • Electronic Medical Record
  • EHR
  • EMR
  • EMR usability
  • Usability
  • Arch Collaborative
ERP Cloud Tools

ERP Decision Insights: A Volatile Market

The ERP market has long lacked a clear frontrunner but recently been infused with new vitality. The reason? Cloud-based tools.
  • Decision Insights
  • Enterprise Resource Planning
  • ERP
Opioid Abuse

The Mental Effects of Opioid Abuse

KLAS has begun conducting research into the IT surrounding the opioid crisis. As we delve deeper into that subject, we feel it’s helpful to understand what exactly opioid abuse looks like. This post is guest-authored by Holly Holloway, from MedMark Treatment Centers.
  • Overdose
  • HealthIT
  • Healthcare
  • Opioid Abuse
  • Opioid Epidemic
  • Opioid Crisis
Population Health

Decision Insights: Population Health Management

With everything from win-loss data to detailed customer commentary, KLAS’ Decision Insights research helps answer questions about vendors, products, and even the future. We can’t help but share at least a few of the biggest gold nuggets that we’ve learned from our provider friends.
  • HealthEC
  • Arcadia
  • Health Catalyst
  • Epic
  • Digital health
  • Health IT
  • Healthcare
  • Pop Health
  • PHM
  • Decision Insights
  • Population Health
Virtual Care Visits

Virtual Care: Which Vendors are Offering Enough?

It won’t be long before provider organizations not offering a complete telehealth spread will be in a similar position. Virtual care remains fledgling today, will be the standard fare of tomorrow.
  • Health IT
  • healthcare IT
  • Digital health
  • virtual care
  • Telehealth
Happy Clinician

Service-Oriented IT Leads to Happier Clinicians

Schlossberg started the discussion by describing John Muir Health’s decision to improve their governance, particularly in terms of change management, by redefining roles.
  • Physician Burnout
  • Clinicians
  • Usability
  • EMR usability
  • EHR
  • EMR
  • Arch Collaborative
Collaboration

The Power of Collaborating in Digital Health

KLAS has always been about helping our provider friends. In fact, the first of KLAS’ Ten Commandments is, “Everything we must do must benefit the provider.”
  • EMR usability
  • EHR
  • EMR
  • Physician Burnout
  • Arch Collaborative
Failure

EMR Progression: The Freedom of Failure

I know: “the freedom of failure” sounds pretty counterintuitive. Freedom from failure would be an easier topic to discuss. Unfortunately for us, failure is the all-too-common result of trying to move forward.
  • Physician Burnout
  • EHR
  • EMR
  • EHR Usability
  • EMR usability
  • Arch Collaborative
Medical School EMR Training

EMR Training in Medical Schools

If EMR satisfaction isn’t about age, that “unsolvable problem” (it’s not like you can make a clinician any younger) isn’t actually a problem.
  • Burnout
  • Physician Burnout
  • Digital health
  • HealthIT
  • Usability
  • Arch Collaborative
Clinical Process Improvement

Clinical Process Improvement: The Path to Better Patient Care

...Sometimes, the mission of changing the world’s healthcare feels similar. Healthcare, as the world’s most complex service industry, has many paths of improvement – yet if we’re focused on change for the better, I suspect those paths will all line merge into better patient outcomes and experience.
  • Patient outcomes
  • patient experience
  • CPI
  • Clinical Process Improvement
UK Interoperability Data Exchange

Digital Health Interoperability in the UK

...I say this coming from the United States, where an expensive healthcare model that falls somewhere between “flawed” and “absolutely horrific” (depending on how you vote), forces our public debate to look at other nations.
  • Healthcare
  • Digital health
  • Health IT
  • NHS Digital
  • NHS
  • UK Interoperability
Arch Collab Bright Idea

The Arch Collaborative: A Light Goes On For EMR Usability

Many participants in the Arch Collaborative—including us at KLAS—began with some long-held and oft-repeated assumptions about the EMR, its usability, and its users. But as survey results from thousands of end users trickled in, most of these assumptions were heartily debunked.
  • providers
  • Clinicians
  • EMR Satisfaction
  • EMR usability
  • EMR
  • Arch Collaborative
Population Health Trend

How Population Health Bucks the Consolidation Trend

Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provider friends. What I love even more, however, is when the data brings back an insight that challenges my previously held beliefs.
Medical Record Charting

Why Can't Note Bloat Be Tamed?

Does the following comment on desired EMR improvements sound familiar? “I review charts for autopsy and the copy and paste function is far abused. It can be very difficult to find when significant procedures, changes in the patient's condition, etc. occurred. The daily notes become far too long and significant information is not emphasized.”
  • EMR work
  • Medical Record
  • Charting
  • EMR
  • Arch Collaborative
  • EMR usability
Top 3 Mistakes

The 3 Biggest Buying Decision Mistakes

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.
  • Buying Decisions
  • Population Health
  • Decision Insights
Decision Insights

Decision Insights: How the C-Suite Makes Buying Decisions

Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serving providers best, and who should be considered in their own buying decisions.
  • HealthIT Software Buying
  • Buying Decisions
  • HealthIT
  • Decision Insights
Thinking Doctor

The Happy EMR End User: Myth or Reality?

Beyond trying to help in fixing what was broken, chasing that more complete picture of EMRs was one reason we founded the Arch Collaborative.
  • Physician Burnout
  • EMR
  • Usability
  • Arch Collaborative
Population Health Tools

Population Health: Start with Teams Not Tools

Population health strategies are beginning to mature and spread with increasing speed, and in a market with such hype, it’s tempting to sit back with a bowl of popcorn and watch the fireworks.
FHIR Open API

Catching FHIR with Alphabet and Apple

In the last few years, the landscape of healthcare IT has evolved, with interoperability at the forefront. There’s still a lot of work to go, but I’ve seen exciting progress recently. For example, companies who aren’t traditional healthcare IT players are bringing fresh perspective and building out solutions tailored to patients.
Frustrated Customer

Member Engagement or Member Enragement?

When it comes to a health plan, in the consumer’s eyes member engagement done wrong is member enragement. The saddest part of this story? Oftentimes good intent is what unintentionally drives member enragement.
  • Patient Engagement
  • Member Engagement
  • Payer
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Same Vendor, Different EMRs?

"I had previous experience with an instance of this EMR at a different hospital, and that was much easier to use than here at this hospital. I am not sure how they are so different." Even with the same EMR Vendor, are different organizations trying to compare apples to oranges?
  • Usability
  • Physician Burnout
  • Arch Collaborative
Penguins Jumping

"Wait and See." The Motto of Value-Based Care

Eventually, a few birds either make the jump or simply get pushed over the edge. The rest look on, waiting to see whether their friends resurface.
Medical Device Security

Is Medical Device Security Keeping You up at Night?

Medical device security is important for many reasons, but the two most frequently mentioned to me as the critical reasons healthcare organizations are prioritizing medical device security higher on their lists are patient safety and protected health information (PHI) loss or data breaches.
Delicate Arch1

EMR Dissatisfaction and the Arch Collaborative

At Salford Royal, we got involved early in the Arch Collaborative, and we continue to participate. I firmly believe that as healthcare providers, we’re all in this together.
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The Silver Lining: EMRs Reduce Diagnostic Errors

Technology in medicine is improving and saving lives each day. In an era of surgical robots, electronic pills, and 3D-printed medical devices, even the unsung heroes of HIT, including EHRs, are doing their part to improve patient safety.
  • Electronic Medical Records
  • EMR
  • Clinical Decision Support
Population Health

Population Health and Chasing the Care Management Dream

Healthcare is one of the most hotly debated topics ever to grace our dinner tables and Twitter feeds. Single payer or free market? Fee for service or value based? Enterprise or best of breed? The arguments could (and probably will) go on forever.
US and UK

Behavioral Health – Learnings from Across the Atlantic

I am not about to be the one who opens the single-payer debate up yet again, so I appreciated that Jeremy also mentioned the cultural aspect associated with the UK’s view on mental health.
  • International Research
  • Mental Health
  • Behavioral Health
Easy Way Down

Is Any Part of Population Health Easy?

This March I had the chance to attend the HIMSS conference in Las Vegas. I spent the trip wishing I had a pair of Tempur-Pedic mattresses in my shoes but found my consolation in talking with providers and vendors.
Amazon Alexa

"Alexa, Solve Healthcare."

How long will it be before Amazon and/or Google figure out how to apply Alexa/Google Home technologies to the EMR and drive the “next big thing” in EMR capabilities?
Data Loss Shield

Data Loss Prevention: A Market Full of Surprises

By the end of 2017, we had interviewed 100 healthcare security professionals about their DLP strategies and published KLAS’ first ever Data Loss Prevention report. I’d expected to learn a lot from this first dive into the segment, but I hadn’t expected so many surprises.
Worksite Health

Apple and Worksite Health Services

This is why I can’t stop talking about worksite health services. It’s the reason that KLAS will be doing more research to get customer feedback about the vendors in this space, their services, and the value they bring to healthcare.
Opioid Crisis

Who's Measuring Opioid Stewardship?

For the last few years I have led KLAS’ research in the ED market. This has given me the opportunity to hear from ED doctors who are on the front lines of the opioid crisis.
Burnout Image

Physician Burnout: The Whole Digital Picture

How much time does a physician spend in other digital environments (now ever present with the rise of ubiquitous smartphones), texting, emailing, tweeting, and so on? And how much will this increase as we connect the patient more tightly with the physician?
  • Physician Burnout
  • Usability
  • Arch Collaborative
EMR Satisfaction

EMR Satisfaction - A Fool's Errand?

I asked, “Did you know that there are organizations out there with highly satisfied EMR users?” If skeptical stares were worth money, I could’ve retired last Thursday.
EMR Fake News

Debunking the Fake News of EMRs

Yes, the EMR has been a disappointment at best. But KLAS wanted to find out if providers were as unhappy as the media made it appear, and what provider organizations could do to make the best of their EMRs.
  • Clinicians
  • Physician Burnout
  • Usability
  • Arch Collaborative
Behavioral Health

Behavioral Health: An Early Look

Behavioral health comes with some unique needs. The very nature of mental health makes the IT that support it more complex. While we’ve made great strides in physical care, as an industry we have barely scratched the surface of behavioral health, especially from an IT perspective.
Precision Health Testing

The Precision Medicine Landscape

Experts in the healthcare industry are all over the map with precision medicine. The term means something different for nearly everyone. And, as is the nature of cutting-edge technology, precision medicine often changes right before our eyes. Unpacking the precision medicine landscape sometimes feels like trying to explain the weather in Utah—blizzards in the morning and a spring breeze by five.
The Berlin Wall

The Berlin Wall of Healthcare

Unlike the tragic wall that divided Berlin for 28 years, we can’t blame any one person or group for leaving healthcare so divided from the rest of industry in the US.
  • Disruption
  • Healthcare Innovation
  • HCLDR
Precision Medicine

The Precision Medicine Continuum

There’s no shortage of projects going on today within research groups and within the pharmaceutical industry, and the technologies that they employ drastically differ from what KLAS has traditionally focused on, healthcare software and services.
  • Emerging Markets
  • Applied Genomics
  • Precision Medicine
Data Archive

The Benefits of Data Archiving

Many provider organizations feel crushed by the pressure to cut costs while improving care. Too few understand how much money they could save through making wise choices in data archiving.
Worksite Health Services

Can Worksite Health Services Benefit Everyone

Whatever the case may be, the majority of Americans get health insurance through their employer. On a personal level, you may seek healthcare from a primary care physician, at an urgent care facility, or (rarely, I hope) in an ED.
Surprise Bill

Data Archiving: The Surprise EMR Bill

Since then, I’ve been inundated with questions from providers, asking for insights on data archiving. In the last week, I’ve had at least one call per day from a provider asking, “Hey what do you guys know about data archiving and who does it the best?”
  • Go-Live
  • Implementation
  • EMR
  • Data Archiving
Physician Burnout

The Impact of the EMR on Physician Burnout

It’s interesting to see what topics break the veneer of professionalism that those in healthcare IT have online. For example, I recently saw an exchange on social media between a journalist and a doctor get increasingly heated. The topic? Physician burnout.
  • EMR usability
  • EMR
  • Arch Collaborative
  • Physician Burnout
  • Usability
Measuring Population Health

The Future of Measuring Population Health

For the 2017 summit and reports, the training wheels came off. In preparation for the summit, KLAS created our first population health report of the year on what vendors actually offer and what providers are actually using. Our second report dived into the actual performance of the many solutions on the market.
  • Pop Health
  • KLAS Reports
  • Population Health
Apple Logo

How Apple Might Change Healthcare

Today, I wanted to take a look at some of the data that showcases a few of the problems in HIT and where I think Apple (or any of the other consumer-tech giants) may be able to move the needle. There are three major areas where a traditionally consumer-facing tech company might have an impact:
  • Interoperability
  • Patient Portals
  • Apple
The Key to Success

Creating the Customer Satisfaction Advantage

With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder that KLAS is frequently asked the question, “What drives customer satisfaction in HIT?”
Precision Medicine

How Do We Apply Genomics to Patient Care?

For years, genomics has lived in the laboratory as a research-driven field, and for good reason. Unpacking something as complex as the human genome takes time. Now the industry is finally beginning to bring genomics out of academia and into the front lines of patient care.
The Gorilla of Pop Health

What Does a Population Health Strategy Look Like?

Population health management (PHM) has grown into something of the King Kong of healthcare: massive, powerful, and - if we’re being honest - pretty hairy.
  • KLAS Event
  • Population Health Management
  • Pop Health
  • Population Health
  • PHM
Webp.net-resizeimage (60)

Should Healthcare Professionals Stop Talking About Interoperability?

2018 has only just begun, and I already see that the driving topics of the year will be AI, machine learning, blockchain, and so on. These are all worthwhile pursuits, but I still can’t get my medical records from one doctor to another without an act of congress—literally.