All Blog Articles

choosing the right fit for your erp implementation

Choosing the Right Fit for Your ERP Implementation

Providers are looking at other pieces of software that can help them be more efficient. ERP software, especially now that it is going to the cloud, is a good example because it can really help boost operational efficiency if an ERP system is implemented in the right way.
A team working with an AI solution

Driving Success in Healthcare AI – Best Practices

To drive successful adoption and deployment of AI technologies, and ultimately desired outcomes, it is critical to have a partnership in which customers and vendors are working collaboratively. Healthcare organizations and vendors alike must share their responsibilities to divide and conquer the work.
Looking at the revenue cycle on a tablet

Revenue Cycle Unicorns

The Revenue Cycle Unicorns 2019 report allows us to publish data on revenue cycle vendors and solutions we are watching that don't have a clear-cut home in the KLAS market segments.
Increasing bar chart with a paper airplane

Top Trending Healthcare Reports of 2019

2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.
Changing blocks that say 2019 to 2020

Looking to 2020 with Adam Gale

KLAS CEO Adam Gale talks through some of the biggest key happenings at KLAS in 2019, and breaks down where KLAS is headed in 2020.
  • EHR Success
  • Payer/provider
  • Emerging technology
  • 2020
Big data being filtered into an illustrated brain

Common Miscon-ceptions in Healthcare AI

Of the 57 organizations KLAS interviewed about using AI in their organizations, even those who saw success with AI technology experienced some roadblocks. In those organizations’ experiences, we find some common points that are helpful for those organizations on the cusp of purchasing or implementing an AI tool.
A hand holding a glowing globe

Innovation Center Consortium – Accelerating Development

The Innovation Center Consortium workshop was our first real step toward bringing innovation centers together. For the workshop specifically, the goal was twofold. First, we wanted to start telling people about the mission to get their insights and input on how KLAS can help. Second, we wanted to discover some best practices for effectively driving innovation in this type of provider setting.
a glass globe and a stethoscope

The Global Future of the Arch Collaborative

It’s exciting that KLAS is working in this space where we really can change the face of global healthcare. I see the scope of the Collaborative only growing as we move forward, and I’d like to share some of what I see happening now and in the Collaborative’s future.
A magnifying glass giving a closer look at a list of prices

eTech Insights – Transparent Pricing: Leveling the Playing Field

We have had several examples of pricing disparity for the same procedures publicly exposed over the last few years. Hip-replacement procedures from different hospitals in the same city can vary by tens of thousands of dollars.
  • Emerging Markets
  • first look
  • Price Transparency
man using business intelligence software

The Potential of Microsoft Power BI

Just two years ago, Microsoft Power BI was barely coming up in KLAS data. Providers were a little unsure of how and where the product could even work for them. Fast forward to late 2019, and we are starting to see some major shifts for this solution. KLAS is seeing more and more sites move forward with Power BI with more excitement in the industry than we have seen in a long time.
  • Microsoft
  • Analytics
  • Business intelligence
Woman consulting with her doctor using telemedicine

Understanding Remote Patient Monitoring

Remote patient monitoring has been a growing area of telehealth and is an area that we have been watching, but we didn't have a lot of data on it. With the Remote Patient Monitoring 2019 report, our goal was to validate some of the growth and understand some of the changes within the space. And in the space, we wanted to share performance data of the market for the first time.
Everton and Jon visiting a hospital in Asia

Current Healthcare IT Trends in Asia

We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers around the world, we see that they are encountering problems similar to those we see in healthcare in the US, Europe, and even the Middle East.
Balancing between money and caring for the patient

Coming Together at the Payer/Provider Summit

The payer/provider relationship in healthcare is full of speed bumps and roadblocks, a fact unsurprising to even the patients. I was excited (and admittedly a little nervous) to see how both sides would work together on their challenges during the Payer/Provider Summit in Snowbird, Utah, in October.
Man checking his apple watch

Consumer Thinking in Healthcare

In healthcare, we are obliged to ensure clinical safety when deploy apps and devices. The leisure industry is driven by consumers and by lifestyle; they base decisions not on clinical safety but on reviews, feedback from social media and consumer testing. Consumer tech and health tech move at very different paces.
  • big data
  • Consumerism
  • Consumer Electronics in Healthcare
Google search illustration

Feigning Shock: Why Wouldn’t Tech Giants Use Patient Data?

While Google has made it clear that they’re compliant with the relevant privacy standards, the story hasn’t exactly received resounding applause online. In a generation already paranoid about navigating privacy online, a hostile response is unsurprising.
pieces of healthcare record working together as gears

What Is Possible with HIEs?

Our most recent Interoperability Platforms 2019 report takes a deeper look at the shifting landscape in HIE. We primarily wanted to see what is possible with HIEs and where vendors are in their transition from traditional HIEs to interoperability platforms.
Mergers and acquisitions chess game

What Works in Strategic M&A?

The purpose of the Strategic M&A 2019 report was to dig into approximately the last seven years’ worth of mergers and acquisitions—larger strategic transactions—and to evaluate and correlate the data to show the industry what has been happening before and after these transactions. What has and hasn’t worked, and why?
Happy doctor working with patient

Targeting Provider Wellness and Efficiency with the Arch Collaborative

As is true for many organizations, UW Health is making a very concerted, strategic effort to focus on provider wellness. As part of that, we established a provider wellness committee with representation from each of our clinical departments. In that forum, I shared the Arch Collaborative findings with respect to the impact of training, optimization, and shared ownership.
Female doctor looking over physician credentials

The Value of Credentialing

As KLAS discovered in last year’s credentialing report, there are a lot of vendors who provide credentialing solutions. But since that report, KLAS has published a new report that follows up on those vendors and reveals which solutions are addressing the issues surrounding this area.
doctor opening up patient notes on tablet

eTech Insights – Patients Accessing Visit Notes; Two Different Approaches

As patients are driven to conduct more control over their healthcare, they are demanding to have more information about their care available to them. Access to the visit notes created during an encounter is one information source that is starting to emerge as a priority in order to support a patient’s self-management of care as well as allow families to assist with the care compliance of a loved one.
  • patient records
  • patient access
  • first look
A staircase made of blocks with five steps

DHIS19: Five Steps to Better Align Providers, Investors, and Vendors

Before DHIS 2019, we had attendees take a survey to look at the problems that investors, providers, and vendors were each trying to solve. Each group is understandably focused on different priorities, which is not a bad thing. The problem is that providers don’t necessarily have the funds to invest for themselves. They need investors to fund the solutions that can help them right now.
doctor showing a patient her patient portal

eTech Insights – Does a Silver Bullet for Patient Engagement Solutions Exist?

Providers are being deluged by vendors with patient engagement solutions. A quick Google search on patient engagement products returns over 62 million results. The challenge for providers is determining which patient engagement solutions will allow them to create stronger provider brand loyalty when they are competing with other provider networks in their market.
karen ondo in a white KLAS shirt

Karen Ondo: A Legacy of Healthcare

Karen Ondo has played a major role at KLAS over the past 18 years. It is an honor to recognize her now for her dedicated service, and as KLAS' best golfer.
a team putting together puzzle pieces

DHIS 2019 Keynote – Strategy Defines Structure

KLAS’ Digital Health Investment Symposium featured a very insightful keynote presentation from Eduardo Conrado, Executive Vice President and Chief Officer of Strategy and Innovation at Ascension. He very graciously shared the elements that help him drive success in Ascension’s HIT development.
doctor using phone in the hallway

The EHR Isn’t the Cause of Doctor Burnout; Alienation from the Patient Is

In the pre-EHR days, I remember sitting in a chart room with a tall stack of paper charts to sign. I do not miss that experience! With the physical paperwork burden diminished, why then is there so much talk of doctor burnout? And why is the EHR considered a contributor?
vendor and customer shaking hands

Success Principles: Keeping Customers for the Long Haul

We at KLAS wanted to figure out patterns that led to a vendor being able to retain customers. The research looked at different vendors’ internal processes to see what did and did not work, and then presented our findings in a breakout session at the Digital Health Investment Symposium.
An innovation center team working together

A Framework for the Pursuit of Innovation

What are the key components of a successful innovation project? Given the costs and potential of great innovation and inventions in healthcare, innovators must take care to cautiously validate their ideas before pursuing them. I recently spoke with Erik Lium, PhD and Executive Vice President of Mount Sinai Innovation Partners to gather his thoughts on this topic.
training physicians in the EHR

Moving the EHR Forward Together

I am passionate about participating in the Arch Collaborative because I feel that we as a group can better move all of our organizations forward and make what we do for our patients easier, quicker, and less burdensome. By doing so, we can all have better outcomes.
smart pump in use in a hospital room

The Smart Pumps Decision Insights Report

With this most recent Smart Pumps 2019 Decision Insights report, KLAS is focusing more deeply on each vendor’s market energy and the reasons that different smart pumps are being considered, selected, or replaced.
putting together the puzzle pieces of acquiring a company

DHIS19: How to Kill a Great Company

This DHIS breakout session had good attendance; people were no doubt interested in the art of acquiring, or rather, killing a great company. But rest assured, the panel took on more of a pacifistic approach in their counsel—more like absorb than kill.
insurance and patient information illustration

Payer-Provider Convergence

On the path to a fee-for-value model, payers and providers must be increasingly moving in lockstep to solve provider outcomes. Whether this means that the payvider method is most effective remains to be seen. However, I did have the recent opportunity to share my thoughts with the KLAS team on the impeding payer-provider convergence.
Physician informaticist training another physician

The Value of the Arch Collaborative

With their first initial survey done in just the hospitalist group, John Muir Health was in the ninety-seventh percentile for provider engagement. We sat down with Helen Lu, FNP-BC and Medical Informaticist, and Stacy Ly, MD and a physician informaticist, to find out more about their approach.
provider looking at a digital version of the revenue cycle

Revenue Cycle – How Green are the Fields?

I was able to attend the 2019 Digital Health Investment Symposium and sat in on a breakout session about innovations in revenue cycle. The two panelists—Todd Craghead, Vice President of Revenue Cycle at Intermountain Healthcare, and Deborah Vancleave, Vice President of Revenue Cycle at Mosaic Life Care—discussed their own personal experiences with revenue cycle at their respective organizations.
  • Revenue Cycle Management
  • Revenue Cycle
woman working with computer-assisted coding

Is Computer-Assisted Coding Worth the Investment?

KLAS last published a CAC report in 2016 around the time that ICD-10 came out. At that time, providers mainly needed to have a solution to help with implementing ICD-10. Now that things have settled after those changes, we has shifted our focus to finding out whether CAC solutions are worth the investment and whether they provide outcomes for the facilities using it.
doctor interacting with tablet and patient

The New KLAS Patient Engagement Ecosystem

The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Doctor holding a stethoscope

Importing Outside Lessons into Digital Health

EXPO Health was an opportunity to focus on great up-and-coming ideas within the world of healthcare. I listened in on panels with experts from industries ranging from traditional tech to the casino industry. It was enlightening to see healthcare from the perspectives of those who have cut their teeth in other industries.
A map of the world projecting from a phone screen

Insights from the Global (Non-US) EMR Implemen-tations Report

Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinical and administrative solutions. We didn't have the detailed information needed to answer those questions, so we set out to find information to better understand how EMR vendors are meeting customer needs.
an ipad displaying a lock symbol

Medical Device Security – A Sneak Peek at an Upcoming Report

At the end of the day, medical device security is about protecting patient safety and safeguarding protected health information (PHI). I would like to revisit some of our findings from last year’s report and give you a sneak peek into a follow-up report that KLAS will be publishing on the early vendors that are seeking to help healthcare organizations address these security concerns.
building a pyramid with symbols of health

Payer Care Management: Vendors Could Do Better

It’s like an SAT question: population health is to the EMR what care management is to the core claims platform. (There’s your SAT throwback for the day.) The problem is that payers often can’t figure out what all the data means in their core claims platform. And that is where vendors in the space can step up their game.
a nurse educating a patient

Winning in Patient Engagement

It's a really exciting time in the healthcare industry for patient engagement–focused business. For a fairly long time, healthcare providers from enterprises to physicians have understood that helping patients get more engaged in their care drives better outcomes and higher satisfaction.
  • patient experience
  • Patient Portals
  • Patient Engagement
illustrated face with digital lines

eTech Insights – Suki, A New Entrant in the Learning Virtual-Scribe Market

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.
  • Voice Recognition
  • Artificial Intelligence
Using a tablet with AI

Current Uses of AI in Healthcare

Health information technology is an exciting industry for the potential application of AI. Practical applications are not widely used or available, but early adopters have made some interesting first steps.
looking at healthcare costs with a magnifying glass

Healthcare Cost Transparency Today – Illuminating or Humiliating?

As consumers, we often feel punished or looked down upon for trying to understand healthcare costs. Intentional or not, that approach creates an environment of fear, uncertainty, and mystery. But what if you and I felt empowered to choose, and what if the healthcare system engaged with us as consumers, not as patients?
  • Consumerism in Healthcare
  • Price Transparency
filing cabinet drawers coming out of a laptop.

eTech Insights – Don’t Confuse Digital Fax with Legacy Fax

Healthcare organizations conduct numerous information-sharing transactions daily relative to sharing patient information. Many of these transactions are still being conducted with legacy fax solutions. New digital-fax solutions are emerging that will help to resolve many of the current challenges related to expenses, security, confidentiality, efficiency, and equipment.
pharmacists looking over drug inventory

Medication Inventory Management

We are all aware of the fact that healthcare lags behind other industries. Barriers such as heavy regulations and intense scrutiny weigh down technological advancements. And as KLAS’ Medication Inventory Management 2019 report shows, medication inventory management (MIM) is no exception.
family member supporting woman with cancer

Relationships Key to Radiation Therapy

An estimated 43.8 million people were living with cancer in 2018, but death rates for people with cancer are dropping due in large part to advances in early detection and treatment. We at KLAS are eager to help cancer-treatment technology save even more lives. That’s one reason I’ve been so enthusiastic about the publishing of KLAS’ Radiation Therapy 2019 report.
using the cloud on a device

Considerations as Healthcare Moves to the Cloud

The case for moving healthcare to the cloud is already strong. However, healthcare systems need to make big changes to their mind-sets and finances to ensure that new processes, governance, financing, and skills are aligned for the future.
working with a chatbot

eTech Insights – What’s Up, Bot? Taking Patient Engagement to the Next Level

Through KLAS’ ongoing research efforts on innovations and emerging technologies, bots are transitioning to the forefront of the emerging patient engagement–technology and consumerism discussions. We believe more advanced healthcare bots will be emerging from the social bots that are provided by Amazon, Google, and Apple.
digital plant growing out of technology

Emerging HCIT Companies: Midyear Update

Our goal with the midyear update for the Emerging HCIT Companies report was to share a list of the companies that are popping up on the healthcare radar and to quantify which market segments they play in.
A man holding out a virtual symbol of a locked house

Cybersecurity: Perspectives on Third-Party Risk Management

Third-party risk is a problem that costs the healthcare industry $23.7 billion a year, and represents the majority of security breaches outside of phishing email attacks. This AMCA breach was massive; recent updates bring the total number of affected patients to 24.3 million. Events like this are the main reason cybersecurity is so top of mind for healthcare providers.
A stethoscope on a passport

DHIS19: Global HIT Trends

For several years, KLAS has done symposiums focused on bringing leading healthcare providers and vendors together with investment companies with the aim of focusing development and innovation on the areas most in need within healthcare. At the request of several firms, we decided to host a similar event in Europe to look at investment trends and barriers to their adoption outside the US.
various devices interfacing

eTech Insights – New Healthcare API Solutions Will Drive Market Disruption

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these interfaces are based on HL7 2.X interface standards (using the term standards loosely) to create the data streams between IT application systems.
investing in value based care

Investing in Value-Based Care

Ahead of the Digital Health Investment Symposium, we interviewed Ryan Engle, a partner at TT Capital Partners, to hear his views from the investment community on the healthcare industry’s shift to value-based care.
The AI Hype: Separating Fact from Fiction

The AI Hype: Separating Fact from Fiction

Let’s ask ourselves a question: “Does the hype surrounding AI within healthcare merit attention from investors?” The key word is hype. We do see a lot of reports in trade journals and in the mainstream media about the potential benefits of AI tools within the healthcare and life sciences industries. But a lot of that reporting is really about potential and not about tools that are currently available.

Legacy Data Archiving

As large systems buy community hospitals, physician practices, and ambulatory groups, they need to move those sites to their enterprise platforms. The problem is that storing data in the new or old application is expensive, especially old data. Data archiving involves taking the old data and putting it into an accessible off-premise cloud or data center of some kind.
car dashboard design

The Role of Design in the EHR

The EHR is an oddity in software design due to its peculiar history. It was not created by an organic movement toward electronic record keeping; it was mandated by federal legislation, piece by piece, starting with the ONC and solidifying with HITECH and meaningful use.
nurse using the EHR

The Arch Collaborative: Successes at UCLA

Discovering how our customers and clinicians feel and being able to compare that information with valid data was a really appealing aspect of the Arch Collaborative.
  • Nursing
  • EHR Training
  • EHR Success
  • Arch Collaborative
physical environment impacts SDoH

eTech Insights – Social Determinants of Health, the New Patient-Care Frontier

Many healthcare organizations are evaluating the best approach for capturing and using SDOH data within their IT environments. A key consideration for developing or buying SDOH solutions is creating a design to integrate data capture and analysis functions into the workflows that provide the benefits of care delivery outcomes without adding significant overhead to the care providers who will be interfacing with those applications.
  • first look
  • Social determinants of health
  • SDOH
physicians discussing their work

Who Is in Control of EHR Satisfaction?

On the surface, the Arch Collaborative data set isn’t always rosy. For example, we have analyzed the results of over 100,000 clinician responses, and uncovered at least one insight that might raise some eyebrows.
  • EHR Training
  • EHR Success
  • Arch Collaborative
industry transformation an investment banking perspective on phm and vbc

Industry Transformation: An Investment Banking Perspective on PHM and VBC

It’s no secret that the healthcare industry has started the transition to a value-based care (VBC) with the potential to deliver better outcomes at lower costs. Given these big market shifts and the opportunities they present, I spoke with Jason Grais, Managing Director at TripleTree, to gain some additional perspective.
  • value-based care
  • Healthcare Investing
  • Investment Symposium

What CMIOs Can Get Out of the Arch Collaborative

In my mind, the Arch Collaborative is really about creating a community where healthcare providers and executives can learn from each other.
  • Children's Hospitals
  • EHR
  • Arch Collaborative
wearables in healthcare

Making Room for Wearables and Other Data Types in Healthcare

People are providing more and more data towards their own care. We now have patients, especially those with chronic conditions, contributing towards their health record via interfaces, wearables, and other devices. This is a very different set of data from the clinical data physicians are used to today.
insights to the ehr and physician burnout

Insights Into the EHR and Physician Burnout

What can be done with the EHR to promote physician wellness and satisfaction? The Arch Collaborative is helping organizations determine next steps.
  • EHR Training
  • EHR Personalization
  • EHR Success
  • Physician Burnout
  • Arch Collaborative
are outsourced revenue cycle services firms worth the investment

Are Outsourced Revenue Cycle Services Worth the Investment?

Provider organizations need revenue cycle outsourcing firms to take ownership of the complex revenue cycle and to deliver relief for these cost and resource burdens. But are these firms worth the investment?
Doctor working on the EHR

Arch Collaborative Summit: Personalization and Efficiency Panel

Arch Collaborative results show that providers who report high personalization have Net EHR Experience scores more than 30 points higher than those who don’t. This is why KLAS set up a breakout session at the Arch Collaborative Summit focused specifically on increasing EHR personalization and efficiency.
  • EHR Personalization
  • EHR
  • Arch Collaborative
Woman paying co-pay at clinic

Consumerism: Healthcare’s Four-Letter Word

As a patient, it’s frustrating to struggle under the complexities of the healthcare system. Costs of care aren’t transparent up front, and the back end of many visits devolves into a confusing barrage of bills and emails that amount to a game of “Who’s gonna pay?”
  • Transparency
  • Consumerism in Healthcare
Vendor providing HIT advisory services

HIT Advisory Services

As exciting as it is to have your hypothesis proven, sometimes it is more exciting to have it disproven. That is exactly what happened to my hypothesis in KLAS’ HIT Advisory Services 2019 report.
  • Client Satisfaction
  • HIT Advisory Services
payer IT consulting

Payer IT Consulting Firms: Considering Your Options

Payer IT consulting services have an important role to play as many provider organizations move from a fee-for-service model to value-based care. Which firms can adapt to meet these complex needs? Our recent Payer IT Consulting 2019 report seeks to offer transparency into what payer IT consulting firms offer and how they perform.
  • payviders
  • Payer IT consulting firms
  • Cognizant
  • FlexTech
  • Payer
budgeting for EMR

Notes from the Arch Collaborative Summit - EHR Success on a Small Budget

In most cases, the leaders of healthcare providers who are struggling with the EHR realize that there is a problem, but many of them think they can’t afford to do anything about it. Fortunately, they’re wrong. Dozens of organizations in the Arch Collaborative have made huge improvements.
  • EHR Success
  • MetroHealth
  • EHR Usability
  • EHR
  • Arch Collaborative
Doctor using the EHR

Emerging Acute Care EMRs

When providers ask questions like this regularly, it’s a clear signal to KLAS that it’s time to write a report. We recently published our Emerging Acute Care EMRs report to answer those questions and dispel some misconceptions.
  • Acute Care EMR
  • Acute Care
  • Epic
  • athenahealth
  • eClinicalWorks
Clinician Rounding

Building IT-Clinician Relationships through Effective Rounding

Continual updates, ineffective governance, and a lack of ongoing support leave too many physicians feeling powerless to improve their satisfaction with the EHR. The truth is that there are many ways for provider organizations to improve the EHR experience. One key to creating an effective culture is by cementing relationships between the IT and clinician sides of the facility.
  • EMR Satisfaction
  • Arch Collaborative Summit
  • EHR
  • Arch Collaborative
administering an large amount of opioids

The Arch Collaborative Summit - Opioid Use

Attendees of the Arch Collaborative Summit gathered in a panel to learn how to leverage the EHR in solving the opioid epidemic. Each panel member discussed challenges and innovations related to opioid use for providers to consider.
Globe with charts

A Look at the Global (Non-US) EMR Market Share in 2019

The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spending trends. The data can often be surprising, as it was this past year with major migrations from older legacy platforms to newer versions.
Arch Collab Photo

The Arch Collaborative Summit: What We're Learning

The afternoon began with an introduction from KLAS President Adam Gale. He started by thanking the hundreds of attendees. “You are the people we want to collaborate with,” he said. “You’re high-energy, passionate, loud, and opinionated. We are blown away by the intensity that you bring to the table—in the best way.”
  • EMR
  • EHR
  • Acute Care EMR
  • Arch Collaborative
Infection Control

Innovation and Trends in Infection Control

With the Infection Control 2019 report, KLAS highlights innovative vendors and technologies to help vendors understand what providers need and want and to help providers move forward with adopting helpful solutions.
Finance 5-6

Digital Health Investment Symposium: International

On June 3–4, KLAS and Harris Williams will host DHIS International, which will be hosted in Barcelona (Sitges), Spain and geared specifically toward healthcare providers, vendors, and investors from outside the US. International attendees from 17 countries will gather to brainstorm, network, and solve healthcare IT problems unique to their specific regions.
Precision Medicine

Precision Medicine Implementer's Guide

The buildpm19 attendees’ perspectives were so valuable that we chose to incorporate them into the newly published Precision Medicine Implementer’s Guide. Now every interested party can feel like a fly on the wall at the precision medicine summit.

Achieving Outcomes with RTLS

For the RTLS 2019 report, KLAS interviewed a few of each vendor’s deepest adopters of their RTLS products to help answer some important questions: What outcomes are you achieving with RTLS? How are you achieving them? Which vendors are successfully helping providers drive outcomes? And what are those vendors doing?
EMR Market Share

US Hospital EMR Market Share 2019 Report

I love the US Hospital EMR Market Share 2019 report because win-and-loss data is, in many ways, the bottom line. It gives us a clear picture of provider organizations’ priorities and how the organizations feel about different EMRs and vendors in the market.

Interoperability: Shareable Data Versus Usable Data

While 2018’s reports focused on whether providers were consuming data through the networks, the 2019 report focused on the EMR vendors’ ability to make that data usable by clinicians. Beyond connecting to Carequality and/or CommonWelll, vendors must make the incoming data easy to consume and part of the users’ workflow.

Keys to Success in Protecting Patient Privacy

KLAS recently published the Patient Privacy Monitoring 2019 report—the first of its kind. The purpose of the report was to help providers understand who stands out in a highly competitive market through their performance and customer experience.
Cloud ERP

ERP: Moving to the Cloud

Cloud tools are sparking a lot of energy and making the ERP market a hotbed of buying decisions. The KLAS report entitled ERP 2019: Performance in the Cloud will give provider organizations some answers to their questions, and I’ll give a quick look at some of our findings below.
Nurses using EMR

The Nursing Perspective in the Arch Collaborative

After analyzing feedback from almost 30,000 nurses, KLAS has published an Arch Collaborative impact report called “The Nurse EHR Experience.” I’d like to share a few key points from the report.
Precision Medicine

Major EMR Vendors Debate Their Role in Precision Medicine

This was the first formal EMR-focused precision medicine panel featuring several major players in the industry. The panel members shared their perspectives regarding the EMR’s role in the evolving space of precision medicine, and I would like to give you an inside look at the panel’s discussion.
Social Determinants of Health

Social Determinants of Health

I’ve heard a lot of buzz about SDoH over the past year or two. My provider friends’ questions range from general to incredibly detailed. I’m far from an expert, but I thought I’d give brief answers to three of the SDoH questions I hear most often.

The Importance of Alignment in Value-Based Reimbursement

Attendees of the Cornerstone Summit on Population Health Managment had the goal to identify strategic and operational barriers to success in value-based reimbursement and potential solutions for achieving value-based outcomes.

Are EMRAM Stage 7 Physicians More Successful?

Many provider organizations in Stages 0–6 wonder whether there are enough validated and quantifiable outcomes of achieving Stage 7 to be worth the effort of getting there. KLAS and HIMSS Analytics teamed up and used the public reporting of Stage 6 and 7 hospitals in the US to help answer that question.
Buying decisions

Decision Insights 2019: National Trends

What are the market's hottest segments for healthcare IT buyers? What can vendors learn about getting new customers and retaining current ones? The Decision Insights 2019: National Trends report has some answers.
Emerging Technology

eTech Insights - A New Initiative on Emerging Technologies & Markets

This year, KLAS is going to take on a bigger role in the market by launching our Emerging Technologies insights and research called KLAS etech INSIGHT. Our objective is simple: separate fact from fiction for emerging technologies and markets in healthcare.
how are we going to pay for all this

How Are We Going to Pay For All This?

I compiled a few of the specific questions I hear providers ask about their financial worries, some links to KLAS research that may help answer those questions, and information about a couple of the vendors and firms helping the most in this space.
Opioid Prescription Intelligence

A Look At Opioid Prescription Intelligence Tools

These are the vendors offering tools that integrate with prescription drug monitoring programs (PDMPs) and provide additional analytics and reporting to identify patients at risk for opioid use disorder, improve prescribing practices, and improve patient care around the prescribing of opioids.
  • Opioid Prescription Intelligence
  • Opioid Epidemic
  • Opioid Abuse
Precision Medicine

Creating a Strategy for Personalized Medicine

I thought I would share a few highlights, as well as insights into what NorthShore has learned in our work with genomics and personalized medicine over the last several years.

The Medical Oncology Market in 2019

After this report, new questions began to emerge: How did the Varian-Flatiron attempted alliance affect customers? How has Epic’s Beacon earned a score in the same range as several best-of-breed vendors? Has Elekta managed to bounce back from customer concerns? Our provider friends had intriguing answers for us. (74)

Navigating Payer Challenges

Providers often brought up frustrations regarding their approach to a patient health being dictated by payers. Providers working in imaging specifically mentioned this concern as their biggest frustration.

Providers at the Precision Medicine Summit

Everyone in healthcare is talking about precision medicine, but this week, stakeholders will talk about it like never before. NorthShore University HealthSystem (NorthShore) is thrilled to partner with KLAS in hosting an inaugural event about building precision medicine.
Prec Med Sum

Preparing for the Precision Medicine Summit

On March 4th and 5th, KLAS and NorthShore University HealthSystem will co-host a Precision Medicine Summit. We’re referring to it as buildPM because of our goal to build an implementation guide that supports program development.

Operational Command Centers

Many healthcare organizations are implementing an old idea in a new way: operational command centers.
Orthopedic EHR

Usability in the Orthopedic EHR Market

In fact, we’ve been able to break out satisfaction levels by specialty. Of the types of EHR specialties on that list, orthopedics ranks as one of the least satisfied groups.