All Blog Articles

illustration of telehealth

Emerging HCIT: Telehealth and More

Telehealth isn’t the only hot topic KLAS has noticed in 2020. There are emerging healthcare IT vendors in many areas including RPA and SDOH. See what KLAS is doing to get you the most up-to-date information.
  • healthcare IT
  • HCIT
  • Emerging technology
telehealth doctors visit on phone screen

eTech Insight – Telehealth Continues to Advance in High-Risk Market

COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions to deliver virtual care. The new CMS reimbursement guidelines opened the payment floodgates. Currently, there are over 260 telehealth vendors.
Uber Health

eTech First Look: Uber Health

Known for transforming taxi services, Uber created Uber Health around 2018 as a way for providers to coordinate rides for patients and caregivers. In KLAS’ recent report on Uber Health, we take a first look into customers’ responses to the platform and the value it provides.
  • Patient Engagement
  • SDOH
  • Social determinants of health
  • health
  • Uber
Telehealth, COVID-19, Digital Patient Engagement,

eTech Insight – The Transformation of Primary Care and the Digital Technology Catalyst

COVID-19 has been both a disaster and blessing to US healthcare. The blessing emerged in the form of primary care physicians adopting telehealth and other digital health services to provide basic and preventive care services to patients who were restricted in their ability to travel outside their homes.
  • Digital Patient Engagement
  • Remote Patient Monitoring
  • Telehealth
  • COVID-19

Building Up Steam: Colburn Hill Group eTech Spotlight

Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up. In KLAS’ new report, we take a look at a vendor that has been garnering high marks and attracting a lot of attention in this market: Colburn Hill Group.
Scheduling doctors appointment

eTech Spotlight: A Look at Radix Health

Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerging Technology Spotlight report featuring Radix Health examines adopters’ experiences to see how well the vendor fulfills their claims.
  • Spotlight
  • etech
  • Value Based Care
  • Patient Engagement
graphic of healthcare mobile app

eTech Insight – No-code Mobile App Builders: Better, Cheaper, Faster?

Mobile applications are the foundation of digital solutions. As the healthcare industry transforms to a digitally focused healthcare delivery system, the ability to design and develop mobile solutions that support operational interactions will be critical for driving organizational efficiency.
woman making healthy choice at grocery store

How Doctors Are Helping the Poor and Saving Money

Recent statistics suggest that the social determinants of health (SDOH) account for a large percentage of health outcomes. Recently, KLAS published Signify Health Community Emerging Technology Spotlight on how Signify Health’s SDOH product is helping organizations better treat their patients.
  • Social determinants of health
  • SDOH
  • eTech Insights
  • Emerging technology
RPA on a yellow field with robot illustration

RPA in Healthcare—UiPath eTech Spotlight

The COVID-19 pandemic has motivated healthcare executives to adopt RPA technology on a broader and quicker scale than we ever have seen before. Our recent UiPath: Emerging Technology Spotlight 2020 report dives into how UiPath is applying RPA in healthcare now.
  • Emerging technology
  • RCM
  • RPA
  • UiPath
  • etech
doctor pointing to medical symbols

Spotlight: How Unite Us Is Taking Control Back

Unite Us is committed to the idea of helping the whole person be well and taking stock of the social determinants of health (SDOH). Through a robust network of health and social services, they aim to get people talking about this new and emerging space that is such a big part of people’s overall health.
an illustrated heart with the word "data" on it

eTech Insight – Data Aggregation Solutions Drive Big Data Accessibility

Healthcare providers need to allow their data to be used by cohort organizations but patient advocates are concerned that the data may not be deidentified to the extent necessary to protect patient identities and more. Solutions are emerging for a market segment called “Data Acquisition Solutions.”
smart surveillance camera in home

eTech Insight – Google Nest as a Healthcare Tool

COVID-19 has created several challenges for healthcare providers. Google Nest could provide an enhanced ability for caregivers to closely monitor their patients without the need for direct exposure.
  • Healthcare
  • Patient Monitoring
  • COVID-19
  • Google
  • eTech Insights
Heart rate monitor on a smartwatch

eTech Insight: Smartwatches – Becoming Sophisticated Health Monitoring Devices

Smartwatch technologies continue to progress with healthcare monitoring capabilities. The ability to measure the clinical vital signs of at-risk patients in a timely and accurate manner from a single device positions the providers to improve healthcare quality while reducing healthcare costs.
  • Healthcare Innovation
  • Healthcare Tech
  • Smart Technology
  • Smartwatch
Woman with tablet on video call with female doctor

eTech Insight – IoT Gateways Can Improve Telehealth Services

What's missing from telehealth exams? Vital signs that would normally be captured during an office visit—blood pressure, pulse, O2 saturation, height and weight, and temperature. The solution? IoT gateways are being used to consolidate the data from remote patient-healthcare-monitoring devices in Asian countries with a partnership between Cassia Networks and VivaLNK.
A smart home device on a table with a man sitting in the background

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

Consumers looking for healthcare information and guidance generally have to access several different sources to find what they are looking for in order to manage and maintain their health or the health of their family. Many of these sources may not be trustworthy. COVID-19 misinformation has been spread on several social media sites, even with close inspection of site content by the social media vendors.
Illustration of patient using a chatbot on a phone to discuss symptoms

eTech Insights – Digital Application Collaboration Drives Plug and Play

The biggest challenge for most of the application collaboration between healthcare IT legacy vendors is the variations in the solution architectures. There is no plug-and-play capability for most legacy solutions to extend their application capabilities, though this will eventually be overcome by the HL7 Fast Healthcare Interoperable Resource (FHIR) API models that are emerging.
Patient using health app at home

eTech Insights – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

COVID-19 as a threat to the US population has demonstrated clear weaknesses and gaps in the current care delivery model. State and federal regulations that limited the ability to use telehealth for evaluating patients in their homes or in rural areas of the country have been exposed as indefensible in most cases, and those uses are now being reimbursed by CMS.
Doctor using virtual reality headset

eTech Insights – Extended Reality (XR) Becoming a Healthcare Solution Reality

One of the key challenges for adoption of XR in any industry is the design of the headsets. Headsets are considered clunky and uncomfortable and can cause mental fatigue. While one can imagine wearing a headset to review or practice a surgical procedure, wearing one in front of patients would be awkward.
  • first look
  • extended reality
  • Virtual reality
Working with Tiny AI

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

Training Google BERT, Google’s AI voice model, with just one data run used the energy to power a US household for 50 days[3]. Google BERT had 340 million data parameters. Megatron-LM, the AI engine from NVIDIA, has 8.3 billion data parameters. While these models are making voice recognition close to infallible, they are also driving up research and delivery costs for these companies. A new approach to reducing these challenges with voice recognition and AI is called Tiny AI.
Mom checking a symptom tracker with her phone to care for sick child

eTech Insights – Symptom Checkers: Play Offense, Not Defense

The challenge for providers is that consumers will continue to increase their usage of these tools as access to care continues to decline and consumers are expected to manage more of their healthcare experience. Creating proactive strategies and policies for interacting with symptom checkers and integrating them into the provider’s care delivery environment is likely to have a positive impact on patient engagement.
Robot hand holding a globe with glowing points

eTech Insights – KLAS Commits to Emerging Technology Research

The ability to effectively analyze emerging healthcare technologies such as artificial intelligence, voice recognition, ambient intelligence (natural language processing), social determinants of healthcare, smart home devices (e.g., Alexa, Google Home, cable companies), patient engagement, and revenue management support will be a critical success factor for the long-term viability of providers as we move to value-based care.
A brain that is half artificial intelligence, half human

eTech Insights – AI Foundation Success Factors

While the Ascension and Google partnership is receiving a lot of negative press regarding the access of de-identified patient data from a provider for creating effective digital and AI solutions, this is likely the most effective way to drive successful AI solutions for healthcare.
A magnifying glass giving a closer look at a list of prices

eTech Insights – Transparent Pricing: Leveling the Playing Field

We have had several examples of pricing disparity for the same procedures publicly exposed over the last few years. Hip-replacement procedures from different hospitals in the same city can vary by tens of thousands of dollars.
  • Emerging Markets
  • first look
  • Price Transparency
doctor opening up patient notes on tablet

eTech Insights – Patients Accessing Visit Notes; Two Different Approaches

As patients are driven to conduct more control over their healthcare, they are demanding to have more information about their care available to them. Access to the visit notes created during an encounter is one information source that is starting to emerge as a priority in order to support a patient’s self-management of care as well as allow families to assist with the care compliance of a loved one.
  • patient records
  • patient access
  • first look
doctor showing a patient her patient portal

eTech Insights – Does a Silver Bullet for Patient Engagement Solutions Exist?

Providers are being deluged by vendors with patient engagement solutions. A quick Google search on patient engagement products returns over 62 million results. The challenge for providers is determining which patient engagement solutions will allow them to create stronger provider brand loyalty when they are competing with other provider networks in their market.
illustrated face with digital lines

eTech Insights – Suki, A New Entrant in the Learning Virtual-Scribe Market

Suki was one of the most mentioned companies in KLAS’ Emerging HCIT Companies 2019 Report, published in February of this year. This indicates that Suki is a top-of-mind emerging company among provider organizations—leaving us with a desire to learn and understand more about it.
  • Voice Recognition
  • Artificial Intelligence
filing cabinet drawers coming out of a laptop.

eTech Insights – Don’t Confuse Digital Fax with Legacy Fax

Healthcare organizations conduct numerous information-sharing transactions daily relative to sharing patient information. Many of these transactions are still being conducted with legacy fax solutions. New digital-fax solutions are emerging that will help to resolve many of the current challenges related to expenses, security, confidentiality, efficiency, and equipment.
working with a chatbot

eTech Insights – What’s Up, Bot? Taking Patient Engagement to the Next Level

Through KLAS’ ongoing research efforts on innovations and emerging technologies, bots are transitioning to the forefront of the emerging patient engagement–technology and consumerism discussions. We believe more advanced healthcare bots will be emerging from the social bots that are provided by Amazon, Google, and Apple.
various devices interfacing

eTech Insights – New Healthcare API Solutions Will Drive Market Disruption

Almost all healthcare organizations have implemented integration engines (IEs) to create interfaces from disparate best-of-breed IT applications to their enterprise IT applications. Most of these interfaces are based on HL7 2.X interface standards (using the term standards loosely) to create the data streams between IT application systems.
physical environment impacts SDoH

eTech Insights – Social Determinants of Health, the New Patient-Care Frontier

Many healthcare organizations are evaluating the best approach for capturing and using SDOH data within their IT environments. A key consideration for developing or buying SDOH solutions is creating a design to integrate data capture and analysis functions into the workflows that provide the benefits of care delivery outcomes without adding significant overhead to the care providers who will be interfacing with those applications.
  • first look
  • Social determinants of health
  • SDOH
Emerging Technology

eTech Insights - A New Initiative on Emerging Technologies & Markets

This year, KLAS is going to take on a bigger role in the market by launching our Emerging Technologies insights and research called KLAS etech INSIGHT. Our objective is simple: separate fact from fiction for emerging technologies and markets in healthcare.