Press Releases

In addition to healthcare organizations in the U.S., your peers around the world work with KLAS to assemble real-time vendor performance scores and user insights for key healthcare technology solutions.
This information is made available to healthcare professionals via our online tools that include trending, scoring, and customer commentary. With KLAS research, healthcare organizations are able to quickly compare a wide range of vendors/products and use those comparisons to understand the competitive landscape, save time and money on market research, validate purchasing decisions, evaluate existing vendor relationships, and manage risk by staying informed about issues.

SALT LAKE CITY, Utah, April 25, 2017 – Sepsis detection and treatment is taking a big step forward as providers increasingly utilize surveillance and monitoring technology available through EMR vendors and third-party providers, according to a new report by KLAS Research. Of 95 providers interviewed who are employing sepsis solutions, 69 percent reported improved outcomes – with up to a 50 percent drop in mortality, while 23 percent said it was too early in deployment of the technology to have reportable results. Providers also reported improved outcomes in terms of reduced treatment costs, length of stay and readmissions.

Epic, Optimum Healthcare IT and Premier received overall Best in KLAS awards in the 2017 Best in KLAS: Software & Services report, published today, which names the top-performing healthcare IT and services companies based on customer feedback. Epic earned the top Overall Software Suite ranking for the seventh consecutive year, was named the top Overall Physician Practice Vendor and received Best in KLAS awards in eight segments.

InterSystems and Sectra topped the 2017 Global (Non-US) Best in KLAS: Software report, published today, which names the top-performing healthcare IT software suppliers in global markets as reported by providers. InterSystems won two Best in KLAS awards – for Acute Care EMR and Patient Administration Systems, and three Category Leader awards. Sectra earned one Best in KLAS award – for PACS, and one Category Leader award.

KLAS found that no population health vendor has both the breadth and depth to meet all needs for all types of customers.

New vendor rankings published today in the “2016 Best in KLAS: Medical Equipment” report.

Only 6% of healthcare providers report that information accessed from exchange partners on a different EMR is delivered in an effective way that facilitates improvement to patient care. Using the interoperability measurement tool defined and agreed upon by both healthcare providers and HIT vendors in October 2015, KLAS published their 2016 interoperability findings today.

The Keystone Summit was held September 27–28, 2016 at Snowbird Resort in Utah. Summit participants viewed this document as an evolutionary endeavor that will evolve with the healthcare technology landscape.

A new interoperability benchmark and measurement model to assess performance and progress was established at the recent KLAS Cornerstone Summit. The framework, agreed upon by industry representatives, is largely based on the 2016 Interoperability KLAS study design, which focuses on the clinical end users’ experience related to the following: (1) availability of needed information, (2) ease of locating records, (3) ability to view outside records within the clinical workflow and (4) impact on patient care.

KLAS is bringing together a forum of healthcare leaders from multiple areas of perspective and expertise for the 2016 Cornerstone Summit, which aims to further efforts to meaningfully measure interoperability through evaluation and appropriate expansion based on the work of the 2015 Keystone Summit.

The “Healthcare Price Transparency Solutions 2016” report, published today, found that most vendors offering solutions in the price transparency space are not very transparent about their work and progress (or lack thereof) with customer organizations.

The “Global PACS 2016” report, published today, found significant variation in how well the vendors in the field deliver quality products and provide support to customers.

Aiming to continue and expand the output of the Keystone Summit, the newly established Interoperability Measurement Advisory Team will drive improvement through ongoing measurement of interoperability. Goals for the team include research tool oversight and adaptation, communication of efforts and progress, and advocacy for appropriate measurement standards.

The 2015/2016 Best in KLAS report, published today, named the top-performing companies within various market segments based on the feedback of their customers.

​Press Release Archives

January 01, 2016

​Press Release Archives 2014 & 2015

In a newly published KLAS report entitled "Global HIT Trends: Which Vendors are Providers Betting On?" KLAS interviewed providers around the world to better understand their EMR purchasing plans.

Although the world is now dominated by mobile solutions and apps, healthcare providers still need the basics of system integration, an intuitive workflow, broad functionality and heightened vendor involvement.

As healthcare moves from a fee-for-service model to a value-based care (VBC) model, many providers are having to reengineer aspects of their business. "Value-Based Care. Making the Shift: Who Can Help?" is the first report published about this market segment by KLAS. Researchers from KLAS interviewed over 100 c-level executives, most of whom have extensive experience in VBC.

A newly published report by KLAS entitled "Global EMR Performance 2015" finds that providers around the global continue to adopt EMR technology at a rapid rate. Two vendors, Cerner and InterSystems, stand out as the top-performing fully rated multiregional vendors.

New vendor rankings and product segments were published today in the “2015 Best in KLAS: Medical Equipment” report. Siemens earned the distinction of being this year’s number-one Overall Imaging Equipment vendor, ending Philips’ two-year streak. Omnicell beat out the competition to become the Overall Pharmacy Automation Equipment vendor.

Customer relationship management (CRM) is a standard in many industries; however, with the fee-for-service trend in healthcare, more providers are adopting a CRM tool to get patients in the door and keep revenue flowing.

In a newly published report, “Labor and Delivery 2015: A Deep Look at Integration and Functionality,” providers report that GE Healthcare offers the best connectivity solution of any other best-of-breed vendor. The report also confirms the existing opinion that true integration exists between Epic’s L&D documentation system and inpatient EMR, eliminating most double documentation and reducing the risk of error.

Although provider-owned health plans (payviders) are not new, a growing number of healthcare providers are jumping into the space. KLAS spoke to 44 organizations in the payvider market to understand which vendors are seen as crucial to their success, which vendors create the most positive impact, and which vendors are seen as causing the most buyer’s remorse.

Providers and vendors identify the lack of cohesive standards and a national patient identifier as two of the biggest barriers to advancing the interoperability of electronic medical record systems, according to a study conducted by KLAS and the College of Healthcare Information Management Executives (CHIME).

Healthcare providers strongly encourage better coordination among vendors, timely location of patient records and greatly improved parsing capabilities as three of the most needed improvements for interoperability of electronic medical records. These findings and others are found in a special study, “Interoperability 2015: Are We Lifting Together?” published today by KLAS.

Key EMR solution executives and healthcare provider organizations convened at the KLAS Keystone Summit in Midway, Utah, to help solve the key interoperability challenges facing the industry.

With provider interest in Epic’s EpicCare Inpatient EMR system increasing internationally, KLAS surveyed Epic’s live customers as well as those implementing outside the U.S. to measure performance, budget accuracy and adoption by clinicians.

With the threat of possible HIPAA audits and more than 100 vendors who claim to play in the rapidly emerging secure messaging market, providers have a difficult time selecting the right solution.

3D tomosynthesis is the latest technology to provide clearer images during screening and diagnostic procedures; however, it has not always been widely available.

In a new KLAS report, "Global EMR Market Share," Cerner surged from fourth to first place overall in EMR market share.

Keeping patients’ sensitive information confidential is paramount to healthcare providers, but it’s becoming more difficult in a digital world.

Although the number of acute care hospitals making a decision about an EMR dipped in 2014, 240 organizations still selected an EMR.

KLAS Announces Top-Performing Vendors in 2015 Midterm Performance Review: Software & Services Report

Epic continues their industry-leading usability performance, Cerner's customers are making the most usability progress, and MEDITECH distinguishes themselves as having made up the most ground.

athenahealth, Epic and Medfusion are the most effective vendors at helping their customers drive patient portal adoption, with all three vendors having over half of their customers report that at least 20% of patients have accessed the portal-a number well beyond the meaningful use bar of 5%.

Epic and Cerner rated highest for usability, with MEDITECH making the most progress.

As healthcare providers place more priority and focus on BI, they recognize the growing complexities of it and look for much-needed healthcare expertise and content among BI vendors.

Business Intelligence Vendors With a Healthcare Analytics Focus Garnering More Mindshare Among Providers Providers turn to healthcare BI/Analytics vendors for expertise

Payment reform is causing providers to rethink their care-delivery models across the continuum, including homecare and long-term care services.

Cerner and PCC have been rated as the top performers for small physician practices, with Cerner being top rated for broad-use EMRs and PCC for specialty-specific EMRs. This at a time when just more than one-quarter of providers at small practices feel stuck with or plan to leave their current EMR vendor.

Health Information Management efficiency is at the forefront of providers' minds as many are consolidating processes and using fewer vendors.

Stiffer competition between key vendors is causing a growing number of providers to be undecided about which EMR to purchase when looking to make a buying decision.

The 2014 Best in KLAS report, published today, ranks healthcare vendors and their solutions by the professionals who use them-healthcare providers.

The classic tug-of-war between CIOs' need for system integration and clinicians' need for clinical quality has been answered by several anesthesia information management vendors.

Healthcare providers report that vendor size and capability do not equate to client satisfaction when it comes to business intelligence (BI) and analytics products.

Need a KLAS Logo

Visit our media resources page for all versions of our KLAS and Best in KLAS logos.

Media Resources

KLAS has been providing accurate, honest and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world‘s healthcare by amplifying the provider‘s voice. The scope of our research is constantly expanding to best fit market needs, and as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our provider friends in the industry.

Contact Us

630 E. Technology Avenue
Orem, UT 84097

800.920.4109

info@klasresearch.com

See all departments