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Customer Satisfaction Improvement Initiatives for 2022
Information submitted by the vendor
ettain health is now Experis Health and a part of ManpowerGroup’s Experis business, making our firm one of the largest IT resourcing and services providers in North America. We appreciate the 200+ health systems we have worked with over the past year and the more than 650 active consultants we have working for our clients. We enter 2022 with great excitement as joining Experis increases our capacity to provide comprehensive solutions to our clients and their patients. Healthcare is a strategic focus of Experis, and while we will continue with our successful broad set of managed solutions and recruitment solutions for healthcare organizations, we will also strive to create flexible solutions to meet the changing needs of the healthcare landscape.
With new system implementations, maintenance, regulations, and workforce challenges on the rise, we have been able to improve the user experience through our patient portal, patient access, and clinical service desk solutions. ettain health understands the complexities of providing successful level-one support to hospitals and healthcare organizations as well as the demand for immediate assistance, swift resolution, and nonrecurring issues. Our managed service desk solutions are available 24/7/365. Our resources are US based and bilingual, and they can assist organizations to increase end-user satisfaction, increase SLAs, and remove staff burnout for cross-competing initiatives.
As our healthcare clients seek new strategic growth via acquisitions, partnerships, or affiliated markets and need to implement new systems, we adjust our staffing methodologies to the needs of our clients. We can advise them through the planning process, completely outsource and manage the project, fill in gaps in internal staff, or create a unique support plan that best fits our clients’ needs. We have supported large organizations and organizations that are being acquired or affiliated, and we understand the nuances of strategic partnerships.
Optimizing the EHR Experience
ettain health is led by business, technology, and clinical experts that support our customers in selecting, implementing, and optimizing their information technology investments. We are committed to providing customized solutions and connecting talent to meet critical needs of healthcare customers nationwide. We invest in knowing your facility, your team, and the culture that is paramount to your patient experience. With deep experience across Epic, Cerner, MEDITECH (as a certified MEDITECH Expanse consulting firm), and other major EHRs, ettain health is the partner you can trust to provide expertise as well as deliver and manage top talent across the full spectrum of healthcare IT projects.
Why We Participate in the Arch Collaborative
ettain health is honored to be member of the Arch Collaborative and believes that valuable data is captured and analyzed to produce strong recommendations that will improve clients’ quality across several areas. ettain health strives to deliver recommendations and supports execution of optimal efficiency with our clients’ end-users while maintaining a high level of end-user satisfaction with their EHR. We utilize the Arch Learning Center to review and implement best practices established by clients that have been consistently measuring and improving their outcomes. We sponsor clients with both stabilized EHRs and those in the implementation process who will measure for a baseline three months post-live.
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