Cheers/CRM Commentary
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Subject Expert
Adam Cherrington
SRU Manager
Commentary Summary
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User Commentary
Product
Right now, Cheers/CRM has a lot of features. But because of how we work, if it were integrated or...
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Operations
Epic normally has training classes, but for our Cheers/CRM implementation, they had eLearning...
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Relationship, Product
In general, Epic is good at delivering new technology that meets our needs.
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Operations
We had a group from Epic assigned to us that we worked with for the overall implementation process,...
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Operations, Product
We did not have a CRM system before implementing Cheers/CRM. We don't necessarily have a central...
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Loyalty, Product
Cheers/CRM works as promoted and works for our purposes. We don't do anything super fancy with it,...
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Loyalty, Product
Cheers/CRM is a very helpful tool, and the base functionality is exactly what Epic said it was. Some...
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Operations
We had our product manager walk us through the product's entire installation, so we had the most...
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Product
The vendor recently did a really big revamp of end-user-facing tools, and that has made those tools...
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Relationship, Product
The system still has some opportunities for growth. We would like an SMS API, but Epic doesn't...
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Product, Value
The outcomes that we have seen from the system have been very tangible, and Epic has dashboards...
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Loyalty
The system will always exist in our environment in some capacity, but it may not remain in the...
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Relationship, Product
I have no issues at all with Cheers. It works well when integrated completely with our platform. The...
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Loyalty, Product
The biggest improvement for the system would be with its really basic communication. Our marketing...
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Relationship
We are using the system to close gaps in care, and we can communicate really well with targeted...
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Operations, Product
Cheers is a newer product, so it is a little more on the bleeding edge; we got a little more blood...
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Product
With Cheers, everything went really well, but we do have to validate the metrics that don't look...
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Product, Value
Something I like about Cheers is that we can set up routine CRM tasks. We can immediately route...
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Product
With Cheers, we can work through our texting vendor and say that we want to reach out to this group...
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Product
With Cheers, in order to not send a CRM message, the message has to be converted to a refill request...
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Loyalty, Product
Cheers is a relatively new module. We have actually started to migrate a lot of our data to this new...
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Loyalty, Relationship, Product
Cheers follows suit in terms of current builds within Epic, but there is nothing specific that makes...
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Product
The product is very friendly and easy for end users to use, and that is the most important part. It...
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Loyalty, Relationship, Product
Epic is working on more integrations into Cheers. I think they just have to get over a few hurdles...
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Relationship
Epic has a strong relationship-building group, and they really know how to relate to their end-user...
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Relationship
We have been successful with Epic. They have been a great partner working with us and learning from...
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Relationship, Product
Epic has a great release schedule. They have done a lot of new development for us. Sometimes it is...
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Value
Epic avoids charging for every little thing, for the most part. Every once in a while, there are a...
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Relationship, Product
When it comes to integration for payments over the phone and online, we have had some challenges...
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Loyalty, Product
The product's future with us is admittedly a little murky. The reality is that we will probably...
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Product
Cheers is fairly straightforward for our patient access services staff who use it. The basics are...
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Relationship
Epic pushes us to be better. We ultimately try to drive as much as we can. We don't always want our...
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Product
We have done a lot of our deployments module by module, instead of doing a big bang with everything,...
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Culture, Product
When we bought Cheers, we were sold something more robust than was realistic at the time. Later on,...
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Relationship, Product
Some of our people have worked closely with some of Epic's developers on CRM pieces, so we have a...
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Product
Epic's standard build for Cheers is very consistent, and we are utilizing that build because it has...
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Product
Cheers is a bit of a clunky tool. We have another product in-house, but we love the integrated...
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Product
Our biggest implementation challenge was getting to the product from the patient records. The system...
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Product, Value
The product has simplicity. The form makes good sense. When we look at the system, we know what to...
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Product
One of the problems we are struggling with is having quick CRM moments when we bump into people who...
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Relationship
Epic is pretty good as a partner. The vendor is deeply engaged with us; we see that other previous...
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Relationship
Our BFF from Epic is constantly driving innovation with us and telling us about things that are...
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Product
It would be cool if the product could pick up workflow patterns and make us aware of when there are...
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Loyalty, Product
We certainly have had a fabulous experience overall, but whether we would recommend the product to...
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Relationship
The Epic support representatives that are assigned to us have been extremely responsive, and they...
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Product
The Cheers module connects the patients, the providers, and the billing office together. It allows...
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Product
The integration in Cheers works really well, and we are extremely satisfied with that. There are no...
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Product
Cheers is easy to use. Our staff was really quick to learn the module, and I found it pretty...
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Product
When we first designed our subtopics in Cheers, we weren’t sure what we were doing, so what we did...
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Loyalty, Relationship
The Epic road map for self-pay is pretty robust, and they are working on a lot of things that are...
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