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User Commentary
Product
The patient experience with FollowMyHealth is too confusing. There is too much disjointed...
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Culture, Relationship, Product
FollowMyHealth is a bait and switch. The slideshow says it does a lot, but when we get into it, it...
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Product
With FollowMyHealth, the vendor doesn't understand medical office workflow, especially in our...
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Relationship, Product
The executives are so staunch about not admitting that there are any problems with the product. The...
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Loyalty, Product
We are sticking with FollowMyHealth because there is no other option. If there were another option,...
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Product
FollowMyHealth gets the job done. It helps us engage with patients. However, there could be better...
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Operations, Product
Veradigm's project management for upgrades has been really poor. When the vendor upgrades the...
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Product
The FollowMyHealth functionality we use is very limited; we pretty much just use it for our portal...
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Operations
I don't know whether we have done much training on FollowMyHealth since we implemented it, but I can...
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Product
For the patient's sake, it would be nice if FollowMyHealth showed the generic name and the brand...
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Product
Veradigm does not keep promises. We have had some issues with what the vendor has told us their...
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Relationship
We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...
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Relationship, Product
We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...
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Product, Value
The vendor has created an environment that easily allows us to communicate clinical results and data...
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Loyalty, Relationship
Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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Product, Value
The product does a good job of automatically sending out post-visit summaries to patients, and it...
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Product
With Veradigm, we can only get things for patients in two languages. I have always hoped that the...
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Loyalty
We are on an older version of the system because we use functionalities that the vendor doesn't have...
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Relationship, Value
Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...
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Operations
Veradigm's training could be better. I don't know whether that is a function of how many times the...
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Product
FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...
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Product
We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...
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Product
We have another system in place that we utilize for our patient intake process, so we are not taking...
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Operations, Product
The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...
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Product
With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...
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Culture, Value
Most of the time, Veradigm does not charge for every little thing. But there are some times when we...
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Product
Veradigm hasn't really added a whole lot of features to the product since we started with it several...
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Loyalty, Product
Veradigm did finally get rid of the multifactor authentication for every single login. That process...
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Relationship
This product makes people angry and doesn’t do much to make life easier. Those comments extend to...
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Relationship, Value
Allscripts has been disappointing regarding cost and support because the company keeps splitting and...
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Value
FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.
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Product
What works well is the ability to see results and read messages from the office. Outgoing...
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Product
Many things need attention. First and most importantly, patients should be able to tell when they...
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Product
Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...
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Product
It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...
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Product
There is one glitch or error message after another with FollowMyHealth. The system has a place where...
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Product
There is little innovation or competition in the patient portal space, and that is unfortunate....
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Value
I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...
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Product
Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...
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Product
FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...
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Product
The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...
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Product
The whole program needs attention. The virtual visit links disappear periodically from the site and...
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Loyalty
We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...
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Relationship
For FollowMyHealth, the vendor doesn't really support anything, and they also don't let us know when...
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Relationship, Operations
I would like the vendor to actually work with us. Instead, I have to log a case and learn about the...
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Product
The biggest hiccup we have with FollowMyHealth is with registering for an account. With minors, we...
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Relationship
The vendor never responds to my cases about FollowMyHealth. I have to keep asking them for updates,...
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Product
Regarding our enrollment in FollowMyHealth, our specific practice can be confusing for some...
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Relationship
Veradigm is slower to respond than other vendors. It has been a challenge to work with Veradigm to...
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Product, Value
The product has been beneficial to us. It has expanded patients' access to clinical data, and that...
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Relationship, Product
We had an issue with incorrect clinical information on the patient portal. We removed things on our...
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