Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Loyalty
We have deployed the solution quickly and successfully. The vendor has supported our vision to...
Login or Create an Account to see details.
Value
We have been talking to Altera Digital Health about a project for years, but there has been a big...
Login or Create an Account to see details.
Value
Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...
Login or Create an Account to see details.
Culture, Value
Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...
Login or Create an Account to see details.
Relationship
The vendor’s executives are not involved unless we escalate something We haven't even been visited...
Login or Create an Account to see details.
Product
We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....
Login or Create an Account to see details.
Relationship
I don't know whether anything good is happening at Altera Digital Health because they restructured...
Login or Create an Account to see details.
Loyalty, Product
We like the personalized templates for clinical documentation in Sunrise Acute Care. The system...
Login or Create an Account to see details.
Relationship
In general, Altera Digital Health keeps their promises, and when we escalate things, they get...
Login or Create an Account to see details.
Operations, Product
Sunrise Acute Care meets some needs. There is room for improvement in terms of integration. I wish...
Login or Create an Account to see details.
Product
The product is good for smaller sites. For larger sites with high volume, there needs to be some...
Login or Create an Account to see details.
Relationship, Relationship
Altera Digital Health is really good at executive involvement; they have some really good people who...
Login or Create an Account to see details.
Product, Product
Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...
Login or Create an Account to see details.
Operations, Operations, Product, Product
The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...
Login or Create an Account to see details.
Product, Product
The product is flexible and stable. There is a good community of practices here where we can share...
Login or Create an Account to see details.
Product, Product
There could be improvements around mobility and small-form devices like phones and iPads. There is a...
Login or Create an Account to see details.
Operations, Product
There are problems with how the product was implemented. For example, we have our own list of...
Login or Create an Account to see details.
Operations
We can improve on the training of the users. We are doing the usual classroom training for the EHR,...
Login or Create an Account to see details.
Relationship
The one person providing support was trying their best to answer some of our questions, but they...
Login or Create an Account to see details.
Operations, Product
I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...
Login or Create an Account to see details.
Operations, Operations, Product, Product
Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...
Login or Create an Account to see details.
Product, Product
The system is aging, and there is little substantial innovation or development. We do see small...
Login or Create an Account to see details.
Operations
We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...
Login or Create an Account to see details.
Product
Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...
Login or Create an Account to see details.
Relationship
There are things that need to be improved by Altera Digital Health’s support team. For instance,...
Login or Create an Account to see details.
Relationship
I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...
Login or Create an Account to see details.
Value
The biggest strength of the product is that it is cheaper than other solutions.
Login or Create an Account to see details.
Loyalty, Product
We like the Sunrise Acute Care product very little. My satisfaction with the product has been...
Login or Create an Account to see details.
Product
Sunrise Acute Care has been very good, but the vendor hasn't kept up with technology. The system has...
Login or Create an Account to see details.
Product
The vendor does everything in parts, so the system feels like it is a bunch of pieces put together...
Login or Create an Account to see details.
Value
Every time we have to upgrade the system, there are significant charges. Also, anytime we want to...
Login or Create an Account to see details.
Operations, Product
We did an upgrade in the system that broke some things, so we can't do things as efficiently as we...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health isn't happy that we are leaving them, so they aren't really doing anything for...
Login or Create an Account to see details.
Product
Allscripts' system is customizable, and that is one of its strengths.
Login or Create an Account to see details.
Product
We like the capability to deliver content without having to go through the vendor each time. We can...
Login or Create an Account to see details.
Product
Opportunities for product improvement would be system stability, integration, analytics...
Login or Create an Account to see details.
Product, Product
The most important improvement that Altera Digital Health could make would be providing a community...
Login or Create an Account to see details.
Loyalty, Loyalty
There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...
Login or Create an Account to see details.
Product, Product
Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...
Login or Create an Account to see details.
Relationship, Relationship
Our contact person has visited us frequently, so that has massively changed things. We don't tend to...
Login or Create an Account to see details.
Product, Product
In terms of clinical solutions, Altera Digital Health is a little light on their admin and...
Login or Create an Account to see details.
Relationship, Relationship
Our relationship with Altera Digital Health has changed quite considerably within the past several...
Login or Create an Account to see details.
Product, Product
Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...
Login or Create an Account to see details.
Product, Product
There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...
Login or Create an Account to see details.
Product, Product
We definitely have seen transformations and outcomes from the delivery of the product, but there is...
Login or Create an Account to see details.
Product
Overall, as an electronic health record, Sunrise Acute Care consolidates our lab system and our...
Login or Create an Account to see details.
Operations, Product, Value
If I were talking to a peer about things they could do to be successful in utilizing the product, I...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
For several years now, we have been told certain components would be getting redeveloped. For...
Login or Create an Account to see details.
Culture, Culture, Value, Value
We pay for an agreed-upon support package, and the package is reasonable and within the scope of...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Product, Product
Over the last several months, we have tried a few times to upgrade the product, and we have had real...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
Altera Digital Health positions themselves as a cheap and cheerful EPR vendor, and that shows in the...
Login or Create an Account to see details.
Product, Product
I don't understand the technicality of the system, but there are some problems with the database...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
Internally, we can handle lots of things ourselves, but we run into issues when we face things...
Login or Create an Account to see details.
Product, Product
The mobile app for Sunrise Acute Care is unusable for any of our staff. Half of the app is colored...
Login or Create an Account to see details.
Product, Product
Sunrise Acute Care’s core functionality is there, and the system is grand. There are no problems...
Login or Create an Account to see details.
Relationship
Altera Digital Health used to have a greater presence in our region. They seem to be losing ground...
Login or Create an Account to see details.
Loyalty
Allscripts sold off some of the core products from their portfolio, and Altera Digital Health now...
Login or Create an Account to see details.
Loyalty, Relationship
I don't know what Altera Digital Health is doing to deliver new or improved resources to the market....
Login or Create an Account to see details.
Relationship
Our clinicians like the product. The vendor has good customers who are great references and create a...
Login or Create an Account to see details.
Value
Altera Digital Health's prices can't be beaten. That significantly sets the vendor's cost of entry,...
Login or Create an Account to see details.
Product
Altera Digital Health has built good clinical sets, and those work. The vendor has about 80% of what...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
In a short period, several things the vendor has worked on have failed accreditation here. We have...
Login or Create an Account to see details.
Operations, Operations
We have our own training team internally, and Altera Digital Health doesn’t help with training.
Login or Create an Account to see details.
Product, Product
Altera Digital Health needs to better integrate their modules so the modules aren't standalone...
Login or Create an Account to see details.
Culture, Culture
The vendor doesn’t keep all of their promises; the vendor has already told us that, going forward,...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
Altera Digital Health didn't actually present their strategic growth map to us. The vendor should...
Login or Create an Account to see details.
Product, Product
The system connects to our patient administration system, but some things haven't been done. For...
Login or Create an Account to see details.
Product, Product
Because a lot of the modules are meant to be bought and then configured, we end up doing a lot of...
Login or Create an Account to see details.
Operations, Operations
Altera Digital Health doesn’t do enough training to teach us how to use the basic platform. We had...
Login or Create an Account to see details.
Relationship, Relationship
Altera Digital Health doesn’t always tell us about a problem. Sometimes we have to let them know...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
We like how customizable the product is, especially compared to solutions from places like Epic or...
Login or Create an Account to see details.
Culture, Culture
We were told that a certain aspect of the product would integrate with our patient administration...
Login or Create an Account to see details.
Product, Product
The platform is quite clunky in comparison with some of its competitors. A lot of competitors have a...
Login or Create an Account to see details.
Product, Product
The mobile app version of the product does not work in our area, but our clinicians are absolutely...
Login or Create an Account to see details.
Operations, Product
We overengineered our EMR solution because it is quite a big beast to maintain. We are still working...
Login or Create an Account to see details.
Product
We had a severe outage in our data center that pulled our EMR down for a long time. Our hospitals...
Login or Create an Account to see details.
Relationship
Something that could be improved would be a quicker turnaround on some of our key issues when either...
Login or Create an Account to see details.
Operations
We were really concerned about how the transition from paper to having a new identity with the...
Login or Create an Account to see details.
Product, Value
The good thing about being on a single instance of our EHR is that an initiative can take place at...
Login or Create an Account to see details.
Product
There are a few aspects of the system that are surprising with the lack of integration, which is...
Login or Create an Account to see details.
Relationship
We have a relationship manager that manages things, and that person is fairly good.
Login or Create an Account to see details.
​
Featured Reports
Preferences