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User Commentary
Operations
We tend to go outside of Altera Digital Health's system to get what we need. We find firms to help...
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Value
TouchWorks EHR is overpriced. Altera Digital Health will charge an organization quite a bit if they...
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Product
I would like to see Altera Digital Health's database structure be improved. It is hard to find...
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Product
Altera Digital Health has a product that meets the needs of our specialty group. It is really the...
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Relationship, Product
Over the last couple of years, we have found that upgrading TouchWorks EHR takes forever. That...
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Loyalty, Product
TouchWorks EHR has been difficult to use. Over the last few years, we have had memory-compression...
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Loyalty
We want to work with Altera Digital Health to make their product better, mainly because we know it...
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Operations, Product
The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...
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Value
The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...
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Loyalty, Product
We had to ask for best practices after a recent upgrade and pay for help because our physicians were...
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Loyalty, Product
There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...
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Product
Sometimes things go to development, and then we don't hear anything else about them, and the vendor...
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Operations
Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....
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Product
There are several parts of TouchWorks EHR that we can’t use because they are not working...
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Loyalty, Product
We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...
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Operations, Product
When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...
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Relationship
The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...
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Relationship
We have had to go to our account manager for help with some things, and they have been phenomenal. I...
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Loyalty, Product
Altera Digital Health needs to make some improvements. For example, they need to improve their notes...
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Loyalty, Product
I think TouchWorks EHR could be a very valuable product for a small private medical office or a...
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Culture, Relationship
The communication we get from Altera Digital Health's sales team is great, but the communication we...
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Loyalty
TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...
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Relationship, Product
The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...
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Culture, Relationship
The vendor has definitely not kept their promises. Things were not delivered when we were supposed...
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Value
Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...
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Relationship
Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...
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Culture
The vendor needs to work on developing their internal structure. That includes their sales and...
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Loyalty, Relationship
Altera Digital Health's key strengths are that they try to be as open and transparent as possible....
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Relationship, Operations
Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...
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Relationship, Product
We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...
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Loyalty, Product
We rarely see Altera Digital Health working on integration with any of the newer platforms out there...
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Product
There has been a little more development on the Touchworks EHR side recently, but we still have a...
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Product
Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...
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Loyalty, Relationship
Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...
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Relationship, Operations
Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...
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Product
Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...
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Loyalty, Relationship, Product
Right now, there is a lot of innovation happening among the bigger players in the market. Altera...
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Loyalty, Product
Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...
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Loyalty, Product
Altera Digital Health is so far down the hole with their system right now that just getting out of...
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Relationship
Altera Digital Health’s new management appears to care a lot more about their customers than their...
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Relationship, Product
There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...
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Relationship, Relationship, Value, Value
I would not choose Touchworks EHR again, and that decision has to do with the transition from...
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Product, Product
Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...
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Product, Product
It takes much longer to get outside integrations working properly with Altera Digital Health than it...
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Product, Product
Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...
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Loyalty, Loyalty, Relationship, Relationship
Altera Digital Health tries to get out in front of things. I can call my account executive, and they...
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Product
Altera Digital Health is continually losing market share, with good reason. For a company of their...
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Value
Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....
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Relationship
We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...
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Value
The EHR runs itself with good physicians who have been using it for many years, and everybody is...
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Loyalty
We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...
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Loyalty
Altera Digital Health is improving, and I think they will continue to get better.
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Product, Product
The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...
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Product, Product
Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...
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Relationship, Relationship, Product, Product
Altera Digital Health does not always hit the deadlines for the number of days that they promise to...
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Value, Value
It seems like Altera Digital Health has gone to a modular approach, and we are getting...
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Product, Product
The most recent upgrade with Altera Digital Health was really clean and added some new functionality....
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Relationship
Altera Digital Health is a much better company to work with than our previous vendor was. Some of...
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Loyalty, Product
I really like Touchworks EHR, mostly because it allows a lot of customization. I cannot say how...
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Loyalty, Relationship
Altera Digital Health is keeping all their promises for the product. I think they are in the same...
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Culture, Value
There are lots of things Altera Digital Health wants to charge for if we want additional things...
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Relationship, Operations
I would like to see more timely responses to our questions during the upgrade process. Right now,...
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Relationship, Operations
Altera Digital Health’s performance is good. I know they are working on that. The vendor has a new...
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Loyalty
I look forward to Altera Digital Health working on facilitating interoperability with other systems...
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Relationship
The one thing I always encourage people to do is to have a weekly call with their support people,...
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Relationship
We would like to see more attention from Altera Digital Health, and we would like the executives to...
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Relationship
There are clearly staffing issues with Altera Digital Health’s support team. The vendor does not...
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Operations
I would like to see more training videos and documents for Touchworks EHR, and I would like to have...
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Value
Altera Digital Health charges for little things above and beyond regular maintenance. Any...
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Product
The vendor could improve our outcomes with Touchworks EHR by providing a workaround for the loss of...
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