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Relationship
Every time I have had questions, Episource has answered them right away.
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Product
One outcome from the vendor is in the area of chart reviews. That area is very critical....
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Relationship
Episource was acquired, but the companies are still pretty separate. We have kept the same team and...
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Relationship
There are just pieces of promises that the vendor isn't keeping. There is a lot of volume going...
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Relationship, Product
Episource could improve in terms of their management of offshore services. When we try to find...
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Relationship, Value
Episource is very amenable when it comes to what they charge us, and I would recommend them. We meet...
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Relationship
With Episource, there are degrees in the promises they agree to. There are some reporting things and...
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Relationship
When I reached out to Episource, they were very good about getting back to us. I had regularly...
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Value
Episource most definitely avoids charging. They are great about that. We would be hard pressed to...
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Relationship, Product
During one of our upgrades, we had a significant issue with one of our lines of business due to a...
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Product
I would like to see more robust reporting in Episource Clarity Platform that is more tailored toward...
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Relationship
Episource has recently switched to a ticketing system for support, and we are still trying to figure...
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Relationship, Product
From the submission side, nothing has really changed on any front in the last few years. But we have...
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Relationship
Episource is my favorite vendor to work with, and that may not necessarily be results driven. The...
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Product, Value
The tools Episource has are easy to use. Episource has some room for improvement in functionality,...
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Relationship
There have been times when we have encountered a problem but the vendor hasn't been able to find it....
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Relationship, Product
We had a lot more issues with our previous system than we have had with Episource Clarity Platform....
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Loyalty, Relationship
Issue resolution is one of our biggest pain points with Episource. There are a lot of communication...
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Operations
When we first implemented the system's initial training, our risk adjustment specialist was pretty...
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Loyalty, Product
For the most part, the product will do what the vendor advertises that it will do. The product's...
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Relationship
When we talk to people from Episource, we have a hard time with the language barrier. The vendor's...
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Relationship
I would recommend Episource because they have been our business partner for a long time, and they...
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Relationship, Operations
Episource has been improving since last year by doing training and keeping us very aware of changes....
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Relationship, Product
The communication with Episource is going well. The data we see in the system is good, and the...
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Loyalty, Relationship, Product
Episource has been very proactive in implementing the newest version of the system. However, there...
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Product
Episource Risk Adjustment and Analytics is very friendly to use. Each time I need information about...
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Relationship, Operations
Episource is not always quick to implement some of the changes or things we need. They don't have a...
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Relationship
Episource is one of the best vendors we have encountered with chart retrieval in coding accuracy....
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Product
Episource’s analytics tool is very powerful. It is not a one-size-fits-all tool. It probably works...
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Culture, Relationship
Episource does many things for us, and they have been a great partner. We definitely consider them a...
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Relationship, Value
Episource has gone above and beyond in terms of extra reports or custom reports, and they haven't...
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Product
I enjoy going into Episource's system, and epiConnect is pretty easy to flow through. epiAnalyst is...
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Product
Episource hasn't really rolled out anything new, but Episource does make some upgrades. My biggest...
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Operations
Training with Episource has been pretty solid, and they are good at keeping us in the loop on...
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Relationship
With Episource, we have an account manager and a project manager or analyst, so we have sufficient...
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Loyalty
I imagine Episource will stay pretty darn confident in remaining in our long-term plans unless...
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Operations
Episource’s implementation services are pretty good. That is one of the vendor's strengths. Their...
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Loyalty, Relationship
Episource was probably our number-one vendor in years past. However, they did not perform well last...
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Product
Episource introduced EMR integration, and that was helpful and definitely a benefit. The more...
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Product
We exceeded our benchmarks in a lot of what we were trying to do with the product. And even though...
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Operations
Episource's training lacked unity. There is a lot of fragmentation within different areas of their...
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Product
The product is not very considerate of the end user, and getting certain levels of detail is very...
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Product
The amount of rework that has to be done with the information that we get from the product makes...
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Product, Value
Episource's coding is a pain point that is bringing down their score. The coding doesn’t meet our...
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Relationship
Episource is responsive, but we shouldn't have to ask for a lot of what we ask for. That wouldn’t...
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Culture, Value
It is not clear whether Episource charges for every little thing. They charge us based on the...
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Relationship
The account management team for Episource is really good. That leadership is consistent and very...
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Loyalty, Loyalty, Loyalty, Loyalty
Episource has been a legacy vendor for us for many years. They have done retrieving and coding. We...
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Product, Product, Product, Product
We would love to continue to use Episource, but their performance is deteriorating. We are not...
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Culture, Culture, Culture, Culture, Value, Value, Value, Value
We were reconciling a lot of things, and we noticed that the vendor billed us for things they didn't...
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Relationship, Relationship, Relationship, Relationship
The service that we are seeing now is not the same as the customer service that the vendor offered...
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Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship
Once we reach out, the vendor’s executives do pay attention. They aren’t proactive, but they do jump...
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Relationship, Relationship, Relationship, Relationship
We are seeing a lot more charts pushed from the vendor because the vendor says the providers are not...
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