Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...
Login or Create an Account to see details.
Product
Experian Health does a good job of beautifying information from payers and making that information...
Login or Create an Account to see details.
Product, Value
The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...
Login or Create an Account to see details.
Relationship
Experian Health has some opportunities around their ticket resolution process and time frames. They...
Login or Create an Account to see details.
Culture
I would tell a friend that Experian Health's products are good to some degree, but interested...
Login or Create an Account to see details.
Relationship
Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...
Login or Create an Account to see details.
Relationship
We have a client relationship manager from Experian Health, and that person tries to be helpful and...
Login or Create an Account to see details.
Value
I think we are spending way more than we should on Experian Health's system. We went from a system...
Login or Create an Account to see details.
Relationship, Product
Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...
Login or Create an Account to see details.
Loyalty, Product
I have open cases with Experian Health. The system's estimations aren't always run through CPT...
Login or Create an Account to see details.
Culture
The way everything was explained to us by Experian Health was that everything in the system was...
Login or Create an Account to see details.
Product
I like the product, but I don't use it the way other users do. I monitor the system and make sure...
Login or Create an Account to see details.
Relationship, Operations, Product
Some users have no problems using the system. They understand it and its alerts, and they know what...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...
Login or Create an Account to see details.
Relationship
In terms of patient estimations, I think Experian Health could be more assertive in pushing their...
Login or Create an Account to see details.
Product
I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....
Login or Create an Account to see details.
Loyalty, Value
We have had success with Experian Health. We have been with the vendor for a long time, so we have...
Login or Create an Account to see details.
Product
eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...
Login or Create an Account to see details.
Relationship
The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...
Login or Create an Account to see details.
Product
We would like to have a different way to resequence some of the responses that we get from peers in...
Login or Create an Account to see details.
Product
We get a lot of information from the system's responses. Our staff members just need to know how to...
Login or Create an Account to see details.
Relationship
Experian Health’s support is responsive. We had some on-site visits where they were able to give us...
Login or Create an Account to see details.
Relationship, Product
I would like more proactiveness from Experian Health. We are patient facing, and we are still...
Login or Create an Account to see details.
Loyalty
In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...
Login or Create an Account to see details.
Product
eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...
Login or Create an Account to see details.
Relationship
Experian Health is a very good partner. They are always looking for innovation. I don't have any...
Login or Create an Account to see details.
Operations
Experian Health’s ongoing training platform could probably use some help. Since we have been live...
Login or Create an Account to see details.
Product
We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...
Login or Create an Account to see details.
Operations, Product
Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....
Login or Create an Account to see details.
Relationship
Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...
Login or Create an Account to see details.
Product
The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...
Login or Create an Account to see details.
Culture
The Experian Health sales representatives don't understand or don't take the time to understand what...
Login or Create an Account to see details.
Relationship
We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...
Login or Create an Account to see details.
Product, Value
With Experian, we have had some difficulty getting professional estimates for our physician...
Login or Create an Account to see details.
Operations, Product
As far as preauthorizations go, we have had some problems with the build in terms of making sure...
Login or Create an Account to see details.
Loyalty, Product
Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...
Login or Create an Account to see details.
Culture
One of our pain points with Experian Health when it comes to patient estimation is the building of...
Login or Create an Account to see details.
Operations
We recently did several go-lives for Experian Health products. One of my issues was that Experian...
Login or Create an Account to see details.
Product
Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...
Login or Create an Account to see details.
Loyalty, Relationship
Experian Health’s web support team and relationship manager are always on top of things. Anytime...
Login or Create an Account to see details.
Relationship, Product
eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...
Login or Create an Account to see details.
Relationship
We have been working with a wonderful representative. They are very proactive at getting back to...
Login or Create an Account to see details.
Product
The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...
Login or Create an Account to see details.
Relationship
Experian Health is proactive in terms of customer support and response time. My representative has...
Login or Create an Account to see details.
Product, Value
eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...
Login or Create an Account to see details.
Product
I often recommend Experian Health's authentication product. eCare NEXT is a great tool, and it helps...
Login or Create an Account to see details.
Relationship
We use a lot of Experian Health's products, so I feel like they want to keep us. We are an important...
Login or Create an Account to see details.
Product
Some things could be a little better about the product. The tool works fine, but I feel like there...
Login or Create an Account to see details.
Loyalty
There are a lot of competitors in the space, but I would still choose Experian Health. I have seen...
Login or Create an Account to see details.
Product
I don't think our integration issues are with what the vendor offers. We have to collaborate because...
Login or Create an Account to see details.
Relationship
We are in an excellent spot right now with Experian Health. We have built strong relationships with...
Login or Create an Account to see details.
Operations
The only training we had was during the implementation. The vendor essentially gave us the manual...
Login or Create an Account to see details.
Relationship
Experian Health does a good job of building relationships with higher-level leaders and following up...
Login or Create an Account to see details.
Operations
There really hasn't been any ongoing training for eCare NEXT. When I ask for stuff, Experian Health...
Login or Create an Account to see details.
Product, Value
I am pretty satisfied with eCare NEXT. Others should know that the information that is supplied via...
Login or Create an Account to see details.
Culture, Relationship
Experian Health is so large. We are a little fish in a big pond, and that brings some challenges....
Login or Create an Account to see details.
Value
With Experian Health, everything is an additional cost. And for training, Experian Health just gives...
Login or Create an Account to see details.
Operations, Product
We have an ad hoc search for Coverage Discovery, but we still have not figured out the batch job...
Login or Create an Account to see details.
Relationship, Operations
Experian Health did well at understanding our organization's business to see how their tool would...
Login or Create an Account to see details.
Relationship, Product
With eCare NEXT, we have problems on the first of the month running coverage because of the server...
Login or Create an Account to see details.
Relationship, Product
I wish Experian Health had notices of observation status. I wish that we could submit some clinicals...
Login or Create an Account to see details.
Relationship, Product
For estimates, I wish Experian Health were more predictive with procedures that are commonly built...
Login or Create an Account to see details.
Relationship, Product
The time it takes to triage one of the tickets in Experian Health’s portal, get it assigned to an...
Login or Create an Account to see details.
Relationship
We struggle with the vendor's support and communication. Support is the biggest challenge that we...
Login or Create an Account to see details.
Product
The system has occasional downtimes, slowdowns, and things like that. The system has more downtime...
Login or Create an Account to see details.
Loyalty
The vendor has some things coming out this year, such as upgrades and new products that sound a...
Login or Create an Account to see details.
Product
eCare NEXT works really well. It is nice that it has an integrated option with our registration...
Login or Create an Account to see details.
Relationship, Operations
Experian Health sends out notifications about everything when it comes to what they are doing to the...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Product
The system works as intended. I have used the system for years, and I have always been an advocate...
Login or Create an Account to see details.
Relationship
Experian Health works with us to build out everything that we want to integrate into the solution....
Login or Create an Account to see details.
Relationship
Experian Health's support has taken a little dip. A lot of my concerns and issues with the system...
Login or Create an Account to see details.
Product
With eCare NEXT, there are no interruptions to our processes. We basically attach and map things to...
Login or Create an Account to see details.
Relationship
An opportunity the vendor has is that eCare NEXT doesn't identify out-of-network products when it...
Login or Create an Account to see details.
Relationship
We have never had any problems with eCare NEXT's phone and web support. Once we submit something to...
Login or Create an Account to see details.
Relationship, Product
We recommend the system often, especially when people tell us about challenges they are having in...
Login or Create an Account to see details.
Product
We are able to continually improve the system when we see opportunities in the platform. For...
Login or Create an Account to see details.
Product
The only problem we have with the system is on our side. The people running the system aren't...
Login or Create an Account to see details.
Operations
We just went through an implementation with the vendor, and it was horrible. It took way longer than...
Login or Create an Account to see details.
Loyalty
eCare NEXT isn't part of our long-term plans. We are condensing down to one vendor's systems, and we...
Login or Create an Account to see details.
Relationship, Operations
Experian Health has kept all of their promises. If they don't keep their promises, then they will...
Login or Create an Account to see details.
Operations
Experian Health provided us with training videos, tip sheets, job aids, and things like that. Other...
Login or Create an Account to see details.
Relationship
In terms of integration, Experian Health was very receptive. They realized how things were connected....
Login or Create an Account to see details.
Product
eCare NEXT is very user friendly, and while our clinics are not impressed with the product, we have...
Login or Create an Account to see details.
Culture, Product
I would tell any hospital or clinic-based facility looking at eCare NEXT to make sure that the...
Login or Create an Account to see details.
Product
My front-end users who actually use eCare NEXT for every encounter say that when the product works,...
Login or Create an Account to see details.
Product, Value
Not all our charges are in eCare NEXT to where we can run the estimates, and we wish that was...
Login or Create an Account to see details.
Relationship, Operations
My favorite things about the vendor are their engagement and ongoing support. Their training is also...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The vendor's scorecard for estimations needs work. Experian Health is actively working on it, and...
Login or Create an Account to see details.
Product
I like the fact that eCare NEXT brings back exactly what the patient has, including when the...
Login or Create an Account to see details.
Culture, Relationship, Product
I wish that we could pull in some policy numbers, but that is not up to Experian Health; that is...
Login or Create an Account to see details.
Relationship
Experian Health has been very helpful with mapping insurances to where we are able to verify them. I...
Login or Create an Account to see details.
Operations
For the eligibility piece of the product, Experian Health had a two-hour training, and that was a...
Login or Create an Account to see details.
Relationship
The vendor's responsiveness to our tickets could be a bit better. I can only give them so much...
Login or Create an Account to see details.
Relationship
Experian Health is super friendly, and they are definitely willing to help in any way they can. If...
Login or Create an Account to see details.
Culture
When our organization first started negotiating services, we were trying to add additional tasks to...
Login or Create an Account to see details.
Relationship
Experian Health really worked with us on an integration with an internal solution. That may be the...
Login or Create an Account to see details.
Relationship
Our provider relations representative is very involved. If things are not going the way we want them...
Login or Create an Account to see details.
Loyalty, Relationship
Experian Health's CEO has been pretty open about how they know they have server issues and timeouts....
Login or Create an Account to see details.
Relationship, Operations
Experian Health tries to staff their teams with people who have been in operations so that they have...
Login or Create an Account to see details.
Loyalty
We have eCare NEXT's Touchless Processing. That is an automated patient estimate tool. The touchless...
Login or Create an Account to see details.
Culture, Value
We have continued to get several optimizations for eCare NEXT at no cost. The vendor has spent time...
Login or Create an Account to see details.
Operations
Several of Experian Health's solutions can't be tested in a test environment. When we train users,...
Login or Create an Account to see details.
Loyalty, Product
There is a lot of work going on between Experian Health and Cerner to provide better integration...
Login or Create an Account to see details.
Loyalty, Product
We have recently converted our hospital information systems, and we now use another vendor’s product...
Login or Create an Account to see details.
Product
We have always been happy with eCare NEXT; it is reliable and easy to use. The format of the screens...
Login or Create an Account to see details.
Relationship
Experian Health's customer service is not what it used to be. They have made lots of changes, and it...
Login or Create an Account to see details.
​
Featured Report
Preferences