HRS Remote Patient Monitoring Platform Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Health Recovery Solutions’ platform is old school. It is not as user friendly as it should be in our...
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Loyalty
Health Recovery Solutions houses all of our equipment. We will go in and say where to ship things....
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Loyalty
We looked at another vendor and ended up going with Health Recovery Solutions because they had the...
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Loyalty, Product
I think Health Recovery Solutions grew too fast, and their platform needs more attention. We get...
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Culture
I feel like we pay one invoice and then all of a sudden Health Recovery Solutions turns around and...
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Product
Health Recovery Solutions sends us reports. I haven't been looking at them as closely as I was, but...
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Relationship
We interact a lot with Health Recovery Solutions' customer service team, and they are responsive....
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Loyalty, Value
PatientConnect is not something that generates money, but it is a decent option, and I would tell...
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Culture, Loyalty, Relationship
We hope to work things out with Health Recovery Solutions (HRS) in terms of our contract renewal,...
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Culture, Value
Health Recovery Solutions charges for little things. For example, we must pay the shipping for every...
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Operations
Health Recovery Solutions is an extremely collaborative partner. Their implementation launch process...
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Relationship, Product
There are opportunities for improvement related to the technology of the platform itself. The...
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Operations
The training from Health Recovery Solutions has been exceptional. The vendor has never backed off on...
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Product, Value
We have had some challenges with the frequency of equipment not working once the patient receives it...
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Product
PatientConnect is easy to use for the patients once they get it out of the box and set up. But we...
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Relationship, Value
Health Recovery Solutions is not very proactive in providing the knowledge and skills that we need...
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Relationship
Health Recovery Solutions is very responsive. They are always willing to listen and try to help....
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Product
There are some changes we want in PatientConnect in terms of the ability to alter the cadence of...
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Relationship
When we have a question, there is a team that we go to directly. There were some recent issues, and...
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Relationship, Product
The vendor has had a lot of functionality issues with upgrades. Every time there is an upgrade,...
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Product
When we first started, we didn't have any issues at all. The product was seamless and wonderful....
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Relationship
In the past year, we have had more involvement from other areas of Health Recovery Solutions’ teams....
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Relationship
The vendor is really great with their support. Our techs tend to know more information than the...
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Loyalty, Relationship, Operations
The biggest thing that happened within the last year was that we had to switch who we got our...
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Relationship, Product
Health Recovery Solutions is fantastic at getting us reports when we ask for them, but there is not...
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Loyalty, Relationship
PatientConnect is part of our long-term plans. We have gone back and forth and have reevaluated, and...
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Operations, Product
PatientConnect’s biggest strength is that it is a full kit ready to go out of the box. The kit, for...
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Product
One issue Health Recovery Solutions had was that their embedded video system on the tablet was not...
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Loyalty, Product
Health Recovery Solutions' biggest focus should be integrating a larger array of devices that people...
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Culture, Value
Health Recovery Solutions does not charge us for every little thing. They are very up front with...
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Product
The PatientConnect program is very user friendly. We have had challenges with inventory in the past,...
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Product
An opportunity for Health Recovery Solutions is that their analytics reports are not robust. They...
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Relationship
Any upgrades we have had with Health Recovery Solutions have gone very smoothly. Health Recovery...
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Operations, Product
The PatientConnect program is received well from our elderly patients, so it is very user friendly....
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Relationship, Product, Value
Since we have implemented PatientConnect, we have been able to keep all of our CABG patients who...
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Value
PatientConnect is easy for patients to utilize and at a lower price point than a full bundle.
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Product
We would like the ability to connect via Bluetooth with things, such as the pulse oximeter.
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Relationship
PatientConnect is meeting our needs quite well. Health Recovery Solutions is upgrading as they need...
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Relationship
The people from Health Recovery Solutions that I have worked with are wonderful to work with. They...
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Relationship, Product
PatientConnect works very well. Everything is very good except the pulse oximeters; they fall apart...
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Relationship
Health Recovery Solutions offers excellent customer service. They have been very supportive with...
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Product
A few things have come up where patients or caregivers wanted to be able to access data but trying...
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Loyalty, Relationship
We did a lot of research while we were choosing which supplier to work with, and Health Recovery...
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Relationship
We are usually informed, but we had a situation where we were seeing the same issue with a whole...
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Culture, Relationship
Health Recovery Solutions has kept their promises, but they have kept them with many caveats. Like...
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Relationship, Value
Health Recovery Solutions tries to overcharge us, but when we call them out on it, they back off.
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Product
Health Recovery Solutions has challenges with pushing token updates. Without those token updates,...
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Culture, Relationship
After a while, we found that our PatientConnect equipment wasn't functioning very well, but Health...
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Relationship
Health Recovery Solutions is very proactive when there are going to be issues. If they anticipate...
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Relationship
I'm somebody who really likes to dig into the data, and when I went to Health Recovery Solutions and...
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Relationship
We would like to see Health Recovery Solutions improve logistics and communications with their issue...
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Culture, Value
We have had more challenges recently with Health Recovery Solutions than we have ever had before....
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Product
Connectivity has been a huge challenge with Health Recovery Solutions' system. The system's audio...
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Relationship, Product
When we have challenges with Health Recovery Solutions, the higher-ups get involved right away. That...
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Relationship, Operations
We have an outstanding partnership with Health Recovery Solutions. We created a program for certain...
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Loyalty, Product
We do have an interface built with our EMR, so we have live vital signs that flow into the EMR, and...
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Culture, Relationship
Health Recovery Solutions is very knowledgeable about the industry. There have been times when I...
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Relationship, Operations, Product
One of the features of Health Recovery Solutions' system is the ability to have patients report that...
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Loyalty, Relationship
Health Recovery Solutions’ road map is good, and they are going to launch something for additional...
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Value
We have had some troubleshooting issues with the system and some problems with our kits. We had to...
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Relationship, Product
We have had a lot of communication challenges between our team, our patients, and the vendor. The...
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Loyalty, Relationship
Health Recovery Solutions has had some good results for the things they have tried to do, and they...
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Relationship
I would rate the quality of Health Recovery Solutions’ ongoing support at the top of the scale or...
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Product
Some outcomes of PatientConnect are having the product in people's homes and the simplicity of...
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Loyalty, Relationship
I think my overall satisfaction will stay at the top of the scale as long as all the same people are...
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Loyalty, Product
We use Health Recovery Solutions’ platform for our telehealth, telemedicine, and remote patient...
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Relationship
Health Recovery Solutions has kept all of their promises. They have been wonderful and a great...
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Operations, Product
PatientConnect is super simple to use. I was trained in-house, and that was that. PatientConnect is...
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Product
This could be a connectivity or reception issue, but PatientConnect gets a little wonky sometimes....
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Loyalty, Value
Health Recovery Solutions is on a journey to understand how best to quantify and speak to our ROI....
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Operations
Health Recovery Solutions was very hands on and supportive during our implementation. The vendor...
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Relationship, Product
Health Recovery Solutions has supported our integration goals. They have been at the hip with us to...
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Operations, Product
PatientConnect has been very well received. Technology is sometimes difficult for patients based on...
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Loyalty, Relationship, Product
Health Recovery Solutions (HRS) is innovative and wants to provide us with the best technology that...
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Relationship
We have had great response times and turnaround times with technical issues. If our patients reach...
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Loyalty, Relationship, Operations
Health Recovery Solutions' team is very attentive when it comes to making sure that our organization...
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Relationship
Health Recovery Solutions is my favorite vendor to work with because they give us a lot of insights...
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Product
The product is definitely a bridge to support our integration goals. It marries external patients...
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Loyalty, Relationship
We are happy that we are getting the product upgraded to the new platform. I love the fact that the...
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Product, Value
The product has brought to our attention opportunities that we can use to drive revenue and patient...
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Loyalty, Relationship
Our contact at Health Recovery Solutions is great. They are the reason we stay with the vendor. They...
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Relationship
The vendor’s support people are really good. Even if something is wrong and even if there are...
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Product
The biggest disappointment I have had with Health Recovery Solutions has been with the third-party...
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Product
Even though the product is integrated, there is no flow through the billing part. The vendor can...
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Relationship
The vendor is proactive; they actually called us about a bug and sent somebody out to replace everything....
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Relationship, Product, Value
The vendor’s RPM services are good for an inpatient environment. However, the system is too costly...
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Operations
So far, using PatientConnect hasn't felt like a buyer-beware type of situation. It has felt good....
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Value
At one point, we felt like the vendor was charging for everything. They were very helpful about that...
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Operations
Our onboarding for the system was fabulous. However, our transition to the person who wasn't our...
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Relationship
The thing that Health Recovery Solutions has really excelled at is consistently providing us with...
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Relationship
The biggest challenge has been trying to integrate the system with our EMR. We have worked through...
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Relationship
There was an upgrade that we knew was going to have a potential patient impact. The vendor was quick...
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Value
We had concerns about charges because of previous vendor issues when kits were lost or missing. The...
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Loyalty
Thus far, we are seeing results with the vendor, but we are definitely looking forward to getting...
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Relationship, Operations
We like the vendor's consistency in reaching out to our clinical partners or updating us with new...
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Loyalty, Product
We have really seen an improvement in the features and new offerings from the vendor. There are new...
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Relationship
The vendor has great IT support, so anytime there are IT situations, we can call the vendor, and...
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Product
It would be nice if the product were a little more specific to the users. It reads like an app that...
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Product
When we pair the machine with a phone, we sometimes run into hiccups. Those aren't nearly as...
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Relationship
The vendor will notify us if they are doing an upgrade or if we can expect anything. We have a very...
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Relationship, Product
The issue with Health Recovery Solutions is that we don't have the bandwidth necessary to make the...
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Operations
Initially, it would have been nice to have a little more background on what hiccups we might run...
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Product
The product’s biggest strength is its flexibility for the different modalities and chronic...
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Relationship
The vendor is responsive, but they are still growing, so they have some growing pains.
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Relationship
Lately, some of the vendor's follow-up hasn't been as consistent as it could have been. We used to...
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Relationship, Operations
Right now, the vendor is in the middle of a certain project that we didn't have any idea about. We...
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Operations
The vendor's initial training was good, and their email support is pretty responsive.
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Loyalty, Product
When it comes to the connectivity of the system's tablets, there may be more work to be done. A lack...
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Product
The product's integration is pretty favorable. The home health product we use is integrated with...
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Loyalty, Product
Some of the product's equipment definitely looks like it is ready for upgrades. The system is...
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Product
When we look at some of the most high-risk diagnoses within the home health patient population, when...
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Relationship
Every once in a while, Health Recovery Solutions is a little hard to get ahold of. I have had...
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Product
PatientConnect is really straightforward, and there is nothing I really don't like about it. It is...
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Operations
Health Recovery Solutions was really strong during the implementation of PatientConnect. They held...
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Relationship, Operations, Product
We do have little bumps in the road with Health Recovery Solutions. They are trying to upgrade some...
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Product, Value
With Health Recovery Solutions, we have excellent results in terms of rehospitalizations for...
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Loyalty
Health Recovery Solutions stands out against their competitors by managing inventory, customer...
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Loyalty, Relationship
We still have recurring meetings with Health Recovery Solutions. They are just checking in and...
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Product
The vendor could improve how the system tracks emergency room visits and hospitalizations.
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Operations
If I were talking to a peer, I would tell them that to be the most successful with Health Recovery...
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Relationship
The strength of Health Recovery Solutions (HRS) is that they provide white-glove service. Everything...
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Product
The weakness of PatientConnect is that it is not device agnostic. We have to use the devices that...
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Culture, Loyalty, Value
We wish Health Recovery Solutions (HRS) were more flexible with the cost of the equipment. HRS has a...
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Relationship
The vendor works with us on our goals and listens when we put in requests for new functions and...
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Loyalty, Relationship, Product
One of the vendor’s big opportunities is perfecting their product to make it easy for patients to...
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Product
PatientConnect is supporting our use cases. It has a lot of options for new peripherals should we...
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Relationship
I frequently talk to people at Health Recovery Solutions, and they check in with us. I appreciate...
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Culture, Relationship
The vendor worked closely with us to make sure we optimized our funds when we made our contract.
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Relationship
When we need help, we can reach out to someone or access something at Health Recovery Solutions. The...
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