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User Commentary
Product
HealthPay24 could improve their ability to update patient demographics in an easier way.
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Operations, Product
HealthPay24 is very intuitive. It has a lot of information about payment history, receipts, and...
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Culture, Product
I can't say that HealthPay24 keeps all their promises. They said the system would do certain things,...
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Operations
HealthPay24 doesn't give any training. The last time I had to call HealthPay24, I was satisfied with...
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Loyalty
HealthPay24 is part of our long-term plans regarding the credit card processing system. The...
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Product
HealthPay24 has been working well for us. The new feature we have used over the last while is the...
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Operations
We have had a very good experience with HealthPay24. They have been very available and responsive,...
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Operations
We don't really get additional training from HealthPay24. They could create training videos that...
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Loyalty
I would love to be able to stay on HealthPay24 as long as I can, but unfortunately, we are going to...
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Loyalty, Relationship
We went through a process of reviewing several different patient payment vendors, and HealthPay24...
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Relationship
Some technical issues that we have experienced in HealthPay24 have taken a significant amount of...
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Relationship
HealthPay24 could be better at partnering with the right vendors. They seem to not have a lot of...
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Value
The fees could be lower, but the fees are fees. They are going to be what they are going to be. One...
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Culture, Relationship
When we have a problem, HealthPay24 puts their very knowledgeable people on the phone with us to...
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Relationship
We haven't seen any changes to the system on our side since Waystart acquired HealthPay24. We were...
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Relationship
HealthPay24 could improve by just knowing the right person who could solve our issues and get us a...
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Relationship
We are definitely pleased with HealthPay24. When we acquire a new facility, one of the first things...
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Loyalty
We are waiting on some upgrades that are coming from the vendor. Those upgrades are going to require...
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Value
We would definitely recommend HealthPay24. The thing that has made the biggest difference for my...
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Relationship
In the beginning, HealthPay24 was very helpful and responsive. Things seem to have gotten really...
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Relationship
HealthPay24 is not even making promises. They say things are coming soon. When we ask how soon, they...
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Culture
HealthPay24 had a really fair contract when we signed on. They have kept to that. And when we have...
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Loyalty, Product
There is not a lot of downtime with HealthPay24, so it is pretty reliable that way. That is why we...
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Product
Since HealthPay24 is integrated, the platform is easy enough for end users. It is not hard for them...
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Loyalty
We can’t imagine getting happier with HealthPay24. We expect our satisfaction to stay the same. We...
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Relationship, Product, Value
HealthPay24 offers the opportunity for integration, but for the services that we have, they are not...
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Relationship
HealthPay24 is definitely not leading the charge; they are reactive. We are working with them on...
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Loyalty
HealthPay24 doesn’t really help troubleshoot things. The people that do try to help have no idea how...
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Relationship
We have a good, strong representative at HealthPay24.
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Product
HealthPay24 is a point-of-service tool. It does what it is meant to do.
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Product
The PCI-compliant part of the product meets every mark that we need. But that part could be a little...
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Product
Some of the integrations with our EMR need to be furthered along, and we understand that HealthPay24...
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Operations
HealthPay24 is trying to get their training really beefed up. But right now, there are just...
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Product
HealthPay24 needs to deliver some integration with a certain phone vendor's product. We also need...
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