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User Commentary
Relationship
I wouldn't buy the solution again. It always seems to have an issue. The system has been better...
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Operations
No one reaches out to us and really says anything about training. Whether the vendor's training will...
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Relationship
When we put notes or comments on a case, it doesn't seem like the vendor's people read those. The...
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Relationship
The quality of the service from Infinx is good. They have been responsive and have listened, and...
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Loyalty, Product
There are some changes that I expect to come in a new release in terms of filtering and customizing...
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Product
I like the interface of Infinx Prior Authorization. It is clean, simple, and easy to navigate and...
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Product
We still have challenges from time to time with our bill and our invoice accuracy from Infinx. There...
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Product, Value
From an integration standpoint, the value of being able to integrate Infinx's system with other...
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Loyalty, Relationship, Product
I love the system's prior authorization piece, but competing systems offer that too. The thing that...
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Relationship, Value
Infinx has become an extension of our staff. Are they perfect? No, but if I hired people to do the...
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Operations
With Infinx, there is not really training necessarily, but they a good job of communicating with our...
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Relationship
The most positive thing about Infinx is that if a stat is off, the vendor will immediately start...
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Relationship, Product
Sometimes Infinx would send too much paperwork or too many notes. They were pretty much sending over...
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Relationship, Product
Infinx is like a factory. The people at Infinx are just kind of order takers. I don't see a lot of...
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Relationship
Infinx’s support is very good. They get back to us very quickly, and they want to help. Infinx is...
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Product
I would tell others looking at Infinx Prior Authorization to be prepared to babysit a lot of the...
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Operations
Infinx came in pretty quickly during the implementation and gave us help when the product went live....
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Relationship
Infinx’s support team is very responsive, although they don’t always give the answer I want. I have...
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Relationship, Operations
I wish we had a bit more communication from Infinx about how their program is running on a...
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Relationship
We are able to actively speak with people at Infinx regarding how the technology works, and we can...
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Relationship
Anytime we have to address any issues, the vendor does their best to resolve things as soon as...
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Product
We are a very large facility with multiple locations, so it would be pretty much impossible for us...
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Operations
We have had issues with newer employees. The only thing I would suggest to Infinx is that they have...
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Loyalty
We started off using Infinx because we opted for a contract with another vendor. However, that...
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Relationship, Product
We have been happy with Infinx so far. There have been a few hiccups here and there, but Infinx is...
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Relationship
Our contact at Infinx is very responsive and does tend to keep things going or get the right people...
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Relationship
I like how responsive Infinx is. They are very explanatory when it comes to issues regarding...
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Product
I would like maybe a little more customization with a couple of things on the portal. If we could...
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Product
There is a list that Infinx has developed that alerts us when something has been denied or needs to...
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Relationship, Operations
Infinx did a good job of preparing us for the go-live. There was a lot of communication before our...
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Relationship, Product
We process quite a few things through Infinx's product, and Infinx does a lot of work for us with...
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Product
We really could go without the fully integrated system because the way our workflow is now is great,...
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Product
Occasionally, the product will have an error and won’t accept a file, but then that error will go...
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Relationship
Infinx’s email support team is super quick to respond to us.
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Relationship, Product
We don’t even notice when there are upgrades in Prior Authorization because they are so seamless. I...
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Relationship
Infinx does make improvements to the software. We rarely talk to Infinx, but they reach out and tell...
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Relationship, Value
Even though Prior Authorization does involve a full-time person on our end, Infinx does deliver. We...
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Product
Prior Authorization is pretty straightforward. I don’t have any trouble navigating or finding things...
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Relationship, Product
Everything has really gone well with Infinx. The main thing with Infinx is that when we have had...
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Product, Value
The product cuts down on overhead, which is a big thing these days. We can utilize employees in...
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Relationship
At one point, there were some issues, so the vendor's executives and upper leadership spoke with us...
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Product
The product’s integration with our EMR makes it easy to use. The product also has its own dashboard,...
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Loyalty, Product
In our time with Infinx, we have seen a lot of change and improvement on both sides. We see things...
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Operations
If we were starting over with Infinx, we would plan better before going live with the programs. One...
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Loyalty, Product
We have some payers that won’t work with a third party for prior authorization. That is where we run...
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Operations, Product
From a technical standpoint, the product is great. It is straightforward, and it gives end users,...
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Loyalty
Infinx has a tough job because requirements are always changing, but they are pretty good at...
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Product
I would recommend the system. It is a viable solution for anybody with referring offices that don't...
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Relationship
Infinx could be more careful with their rollouts. Some of the upgrades introduce problems. Because...
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Relationship, Product
The product supports our integration needs. We have had some difficulty on our end with another...
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Relationship
The support from Infinx is good. The staff is great. Our representative is very responsive to...
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Relationship
When we started with Infinx, they did some customizations for us. Sometimes when a product is new...
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Culture
We had some initial billing and contracting issues with Infinx. Our billing office had some specific...
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Relationship
The product is easy to use. Infinx was very responsive to any challenges that we had. With the...
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Product
Infinx's solution has been very successful in getting the authorizations quicker than we can get...
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Loyalty
We got a new RIS, and the new vendor is telling us that the RIS has some authorization capabilities...
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Relationship
Sometimes we have difficulty with getting through to the vendor when there is an issue or with...
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Relationship, Product
Infinx gives great feedback, so we get a regular client-action report. We also need to do a...
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Relationship
Infinx will build things for us if we ask them to. They will build bots for us, but that isn't a...
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Relationship
The vendor's turnaround times for getting things done have been tremendous. Some of our...
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Culture, Value
Infinx keeps all of their promises with us. I always ask them for more things, and they never...
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Operations, Product
The system is so simple and super easy to use. There isn't a lot of training involved. We have never...
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Product
I wish that the system integrated better with our other systems. For example, if we put in an...
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Relationship
Infinx hasn't delivered any new technology, but they do try to innovate. They meet with us...
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