LeanTaaS iQueue Suite Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
I often talk with surgeons about their OR utilization. I can log into the system and show them data,...
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Relationship
I like the vendor's customer service and interactions. We can meet with the vendor. If we have any...
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Product
I love the product so much. I love the tools, especially around analytics. They are so easy to...
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Relationship
LeanTaaS delivers new technology that meets our needs, and that goes hand in hand with their...
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Relationship, Product
When things are not working in iQueue for Inpatient Flow, LeanTaaS tries very hard to address the...
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Relationship
LeanTaaS starts off doing very regular calls. They will flex to do that less often if we want. They...
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Product
We are using the data that iQueue for Inpatient Flow provides to us and the dashboard to make...
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Product, Value
iQueue for Inpatient Flow has helped us have better, more efficient bed management, and it gives us...
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Relationship, Product
Because we are a pretty nimble, lean organization, we are used to doing things fast. LeanTaaS is...
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Product
For pretty much everything we have asked LeanTaaS, they have been able to enhance and change their...
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Product
New LeanTaaS customers have to be solid on the role of the tool. The tool is going to serve up the...
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Product
The dashboards and the user interface for iQueue for Inpatient Flow are pretty intuitive. They are...
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Product
I wish sometimes that the mobile component of iQueue for Inpatient Flow were a bit easier to manage.
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Loyalty, Value
The subscription is a flat fee, and we can get out if we want to. LeanTaaS’ initial offering was a...
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Relationship, Operations
In terms of strengths, the vendor has the technology and a level of experience and exposure to...
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Loyalty, Product
We didn’t run across anything on the inpatient side that LeanTaaS needed to step into. The only...
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Product
Our initial goal was to discharge patients from physician orders to home within a few hours. We were...
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Product
iQueue for Inpatient Flow is almost like a system for air traffic control where all our real-time...
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Loyalty
Our organization is very data driven. Coming out of COVID, we knew we needed to start doing some...
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Operations
I just went through the implementation of another area, and LeanTaaS was right there with me the...
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Product, Value
iQueue for Inpatient Flow helps with prioritization. The coolest thing about setting and reaching...
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Loyalty, Value
Our selection of LeanTaaS really had to do with rolling out the OR module and then seeing such a...
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Product, Value
I would tell a customer to build a culture around the product. At this hospital, there is not one...
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Relationship
LeanTaaS has incredible people. The product is amazing. The vendor's strengths are the engineers,...
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Operations
There is an opportunity for ongoing training. LeanTaaS has really started to implement ongoing...
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Product, Value
The forecasting was the biggest item that LeanTaaS advertised to us; it was the biggest draw for...
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Relationship
I would tell others implementing iQueue for Inpatient Flow that probably one of the biggest perks of...
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Value
The tool probably works better than it was promoted. It is really easy. My charge nurses are using...
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Product
On the workforce side, we use LeanTaaS' tool to allow us to see the staffing for all the inpatient...
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Product
We have one piece that is not fully integrated with iQueue for Inpatient Flow, but that is not...
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Relationship
LeanTaaS hires and keeps in the field people who are experts. They assign us an advisor with a team...
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Operations
The vendor does annual conferences to share knowledge and discuss new things in the product. We...
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Product
The main thing iQueue for Inpatient Flow does is use predictive analytics for us to really plan for...
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Value
We expected to achieve transparency or the ability to evaluate our metrics in real time. Discharge...
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Loyalty, Relationship
As LeanTaaS continues to learn more about what we need and expect, they will grow along with us....
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Loyalty
One of our issues with the vendor has a lot to do with the acquisition of Hopsital IQ by LeanTaaS....
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Relationship
I would tell others that getting buy-in from the hospital's case management division is vital to the...
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Operations
On the rollout of iQueue for Inpatient Flow, when we did some training with end users, I would say...
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Product, Value
The product is integrated with our EHR in an analytical approach to improving patient flow...
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Relationship, Product
LeanTaaS' key strength is approachability. So often with healthcare systems, it is like we take the...
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Loyalty
We initially chose Hospital IQ, but then they were acquired by LeanTaaS. I went to a conference...
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Relationship
LeanTaaS could improve by more intentionally sharing the best practices of other customers when a...
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Value
We set up various KPIs initially with LeanTaaS. The overarching outcome has been a reduction in...
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Product, Value
iQueue for Inpatient Flow utilizes machine learning and predictive analytics for us to be proactive...
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Relationship
We have an established relationship with LeanTaaS with the operating room and the infusion...
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Operations
The advice I would give to others implementing iQueue for Inpatient Flow is to ensure that they have...
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Relationship
LeanTaaS’ opportunity for improvement would probably be to have more realistic scoping timelines. We...
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Operations
Our implementation went really well. We thought that we were going to run into some roadblocks, but...
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Product
I have never worked with any tool that has given me the data that I have needed to grow my...
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Product
iQueue for Operating Rooms is working really well. We ran a competition to have our facilities get...
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Operations, Product
Initially, there were some challenges integrating iQueue for Inpatient Flow with our EHR because...
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Operations
For our leadership, the vendor’s training is great, but the floor staff doesn't get the one-on-one...
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Relationship, Product
LeanTaaS does a lot for us based on our needs. They actually built products within their platform...
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Relationship
Everything LeanTaaS does is in person and face-to-face. I have never called or emailed the tech...
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Relationship, Product
One of the challenges with many organizations is that fast growth equals an impact on accessibility....
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Loyalty, Product, Value
Initially, the biggest outcomes that we were looking for from LeanTaaS were several things....
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Culture, Relationship
I would tell a customer to ensure that they have early buy-in from their IT physical structure...
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Relationship
LeanTaaS is proactive in the sense that they drive us to solutions that we haven't even thought...
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Relationship
I know the vendor’s top executives by name and have the personal cell phone number of one of them....
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Relationship, Product
LeanTaaS’ key strength is accessibility, and they understand their product and how it will benefit...
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Product, Value
Thanks to iQueue for Inpatient Flow, we have improved at every single metric. Things have mostly...
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Loyalty, Product
I would tell a peer that if they are able to do the whole inpatient setting, they should do it all...
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Relationship
LeanTaaS is very quick to respond, and they immediately responded to us when we were having a data...
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Product
LeanTaaS has a wonderful staffing platform, but we have to have an underlying program for the system...
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Relationship
When a customer starts with LeanTaaS, they are assigned to a customer service person who works with...
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Operations, Product
I don't struggle with the product at all, but I'm in it every day. I would say the frontline staff...
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Value
I want the whole product together. Wouldn't it be wonderful if we could just have all the pieces...
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Product
The thing that makes iQueue for Operating Rooms the most valuable for our surgeons is the ability to...
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Product
LeanTaaS could work on making it easier for clients to present their data in our meetings. The...
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Loyalty, Relationship
LeanTaaS has been responsive. I think our satisfaction with them will improve in the future because...
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Relationship, Product
iQueue for Infusion Centers is pretty easy to use. For what it is, iQueue for Infusion Centers is...
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Product, Value
Sometimes things are a little too far out, but we eventually get there. I would like to see faster...
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Relationship
We have frequent IT issues on our end, and we reach out to the vendor. They can identify what the...
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Relationship
The vendor could be a bit better at being proactive. Most of the time when a problem comes up, the...
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Operations
People know that we use iQueue for Infusion Centers, so they reach out to our organization and ask...
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Product, Value
The product has been a huge help, especially from a nursing perspective. It is pretty easy to use....
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Relationship, Product
LeanTaaS delivers everything that they put on their road map, and their road map is driven by the...
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Value
The price for iQueue for Infusion Centers is just a flat fee; no matter what else LeanTaaS gives us,...
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Operations
The implementation services could be more tailored to our specific organization. If we needed a...
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Relationship
We can brainstorm with the vendor’s people when we have an idea or ask a question about an angle we...
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Product
With the product’s advanced analytics and scheduling, we get a really clean retroactive look. It...
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Relationship
With LeanTaaS, there are really reasonable timelines. If people say they are going to be somewhere,...
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Loyalty, Relationship
One thing that is nice about LeanTaaS is the very human aspect of their teams. Folks really engage...
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Relationship
As far as support goes, somebody is always available to get back to us really quickly. Also, the...
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Product
The product has an executive dashboard that lets me set my own performance indicators, and then I...
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Value
The vendor doesn’t charge for every little thing. Our rates are what they are, and we only get...
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Operations
As far as upgrades go, the vendor seems to keep adding things, and everything is intuitive and...
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Product
We are using the acuity and intensity piece of the product, and it pulls in everything from our EMR...
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Product
The product is accurate. We never see deviations. We can dig into every little nuance. There is...
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Value
We would absolutely buy the system again. Basically, with LeanTaaS, users pay a set fee that they...
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Relationship
LeanTaaS is an exceptional partner. One thing that I am passionate about when it comes to working...
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Product
I would like to see more customized dashboards in the system. I wouldn't necessarily change anything...
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Operations
Our implementation of the system was pretty painless. The vendor's people came in and did our...
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Relationship
LeanTaaS told us that there were some culture changes needed, and we are still struggling with...
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Operations, Product
When we worked on integrating the system with our EMR, LeanTaaS was there from start to finish. Our...
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Relationship, Product
The biggest constraints to us being able to partner with LeanTaaS on some of their solutions are...
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Relationship
I am a huge advocate for LeanTaaS and their system. LeanTaaS has an advisory board committee that I...
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Loyalty
We recently looked at other products on the market that were similar to iQueue for Infusion Centers,...
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Relationship
We have had some hiccups with LeanTaaS' support here and there over the last few years, but the...
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Value
One tangible outcome we have gotten from the system is that we are able to save staff resources by...
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Relationship, Operations
LeanTaaS is very flexible with our IT teams. They are also readily available when it comes to...
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Relationship
We love working with LeanTaaS because they are incredible partners. They are always receptive when...
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Relationship, Product
iQueue for Infusion Centers has been such a game changer in terms of helping us. We get an email...
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Operations, Product
Once people know how to use iQueue for Infusion Centers, things are really easy. But if people have...
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Relationship
I have talked to the executives of LeanTaaS, and I feel like I could email them today if I had...
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Relationship, Product
We are really happy with the product. I like that LeanTaaS continues to add new features to iQueue...
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Relationship, Product, Value
The tool that manages lead times is pretty neat. It gives us data on how far out we are currently...
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Value
There is a certain number of infusion chairs that clinics need to have for the LeanTaaS templates to...
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Product
Using iQueue for Operating Rooms has made our discussions with surgeons very objective and...
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Relationship, Product
One of the issues we have had with iQueue for Operating Rooms is having the block time work against...
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Product
A problem that we have run into with iQueue for Operating Rooms is that if we have a complex case...
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Operations
The support at LeanTaaS is pretty strong. During our implementation, they did a remarkable job in...
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Operations
With LeanTaaS, training is definitely one of their strengths. They are very good with education and...
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Relationship
The people at LeanTaaS have been very hands-on partners. If we are in a crunch, the person that we...
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Loyalty, Relationship, Product
We have been approached by other organizations to leave LeanTaaS. But with bigger companies, there...
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Relationship, Operations
LeanTaaS came on-site during some of the implementations. I have met some of their higher-ups...
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Relationship
Our experience with LeanTaaS is going well. From a product standpoint, the vendor has introduced...
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Operations
Our implementations went really well; they were fully virtual deployments. Our teams started in a...
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Relationship, Product
LeanTaaS biggest strengths are dynamic decision support and data utility. iQueue for Infusion...
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Relationship
LeanTaaS has an opportunity as a company to introduce some consulting services into the market...
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Relationship
It is nice that LeanTaaS is willing to take our ideas and do exciting things for us. We can have...
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Loyalty, Product
The only problem we have with the integration with the system is that Epic is stingy about what they...
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Relationship, Product
LeanTaaS is growing. They can't always give us what we ask for because things are in development....
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Product
I can't imagine what my work life would be without LeanTaaS' system. I don't even know how I did...
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Relationship
When we first started with iQueue for Operating Rooms, we had a lot of the company’s executive...
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Relationship
LeanTaaS is continuously trying to grow and make improvements. They strive to continue to make their...
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Relationship, Product
There are a couple of reports on iQueue for Operating Room’s analytics dashboard that don't quite...
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Relationship, Operations
LeanTaaS is a very helpful company. They provide a lot of great resources, which limit the number of...
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Product
We had some limitations with the product and an interface not being created on our end. That issue...
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Relationship, Product
There are occasions when we don't get some information from LeanTaaS about when something is...
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Value
LeanTaaS is a great company to work with. They have provided a lot of valuable data to us, and they...
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Relationship
LeanTaaS is always trying to roll new things out and look for new opportunities to continue to...
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Product, Value
We continue to get positive results for each new site that we add. When we use the product, there...
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Relationship, Operations, Product
LeanTaaS has done some work with us recently to be able to get schedules or template changes...
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Relationship
The vendor is easy to contact. We can email them. They will answer and respond to questions quickly....
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Product
Having some way to make people comply with using the templates correctly would be the only thing...
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Operations, Product
There are still some people who struggle using the system a little. There are some things that are...
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Value
The solution has a hefty cost, so the cost is something that people certainly look at. We review...
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Product
I wish the solution were a little more dynamic; it knows what the open slots are that we put in our...
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Relationship, Value
LeanTaaS has regular meetings, and they are always really accessible and supportive. When something...
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Relationship, Operations
LeanTaaS was really supportive during our go-live. However, we had remote assistance. What could...
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Operations, Product
When we have nurses and medical assistants using a product, they don't have the time to click around...
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Product
In the last year, LeanTaaS has increased some of the reporting tools that are useful. The reporting...
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Relationship, Value
Organizations need to treat LeanTaaS like a partner. Organizations will get out of iQueue for...
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Operations, Product, Value
We have gone through many upgrades with LeanTaaS, and the process is not a quick turnkey thing. The...
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Product
iQueue for Infusion Centers doesn’t integrate within our EMR, so our users have to have two screens...
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Product
iQueue for Infusion Centers meets what LeanTaaS advertises. We always talk about how it would be...
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Relationship
LeanTaaS has really good service and support. We meet with someone from LeanTaaS regularly because...
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Value
We get a lot out of iQueue for Infusion Centers, but it is also very expensive.
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Relationship
The collaboration with the LeanTaaS team is great. Anytime we needed anything through COVID-19, they...
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Loyalty, Product
There are a couple of things that are in the works now with LeanTaaS that we don't have yet. We...
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Relationship
LeanTaaS was an excellent partner. They listened to us and what our needs were, and then they went...
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Relationship
LeanTaaS tailors a lot of what we need. I have a weekly meeting with them where I can bring any...
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Product
It took us a while to do our payroll bidirectional feed, and if that had been implemented sooner, we...
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Product, Value
The data the product provides is incredibly beneficial. It shows us our hours of chair time, wait...
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Relationship
Whenever any changes are made, the vendor reaches out to see how things are going. They meet with my...
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Relationship, Product
When the vendor implements suggested changes, things go well. One of the big things they have...
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Relationship
I feel like I can reach out to somebody at LeanTaaS and have them get back to me that day. If I text...
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Relationship, Value
I can’t think of any way the vendor could improve. They are so engaged and responsive. They come...
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Loyalty
We are not fully optimizing the platform yet, and there are a lot of tools within the system that we...
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Value
iQueue for Infusion Centers has helped us gain a lot of efficiency thus far. The product has reduced...
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Relationship, Operations
LeanTaaS is very good at educating us on all of the tools that come out for iQueue for Infusion Centers....
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Operations
LeanTaaS is really good with training, but the only area of improvement is the process of piecing...
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Product
Sometimes we have to initiate some of the updates to the templates. It is more often that we are...
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Product
The format of iQueue for Infusion Centers is really user friendly. LeanTaaS' algorithm would be...
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Relationship, Product
There are still some specific needs that we are trying to build things for with LeanTaaS to fit our...
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Relationship
LeanTaaS is very responsive. LeanTaaS also follows up really frequently with us. We have a lot of...
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Product, Value
The system delivers what the vendor says it will. When it comes to optimizing workflows in our...
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Relationship
The support that we receive from LeanTaaS is excellent, and the teams I have worked with are very...
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Loyalty, Product
The system has a new staffing function for nurse planning. That function is the first component the...
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Relationship
Every time LeanTaaS has a new product, they want to partner with different organizations to see...
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Value
I would buy iQueue for Operating Rooms again. Competitors do not have the modules we are looking...
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Loyalty, Relationship
LeanTaaS is one of the easiest vendors to work with, and our relationship with them is more of a...
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Operations
One of the good things about iQueue for Operating Rooms is that the modules make the implementation...
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Product
During the COVID-19 pandemic, we were able to utilize iQueue for Operating Rooms as a support system...
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