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User Commentary
Operations
MatrixCare is not the most user-friendly, intuitive system, but once the user figures out what it...
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Relationship, Product
MatrixCare has a help feature built in where we can search to try to get screenshots of how to do...
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Product
When we are entering a provider’s order, there are multiple headings that we can put the order...
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Relationship
I have interacted with the support desk people a couple of times with some issues. They were...
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Relationship, Product
It would be helpful if MatrixCare had a special alert box or something that would pop up when we...
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Product
MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...
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Product
MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...
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Relationship
Our relationship with MatrixCare is really good. I haven't had any difficulties with the vendor, and...
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Operations, Product
MatrixCare's system is nice and easy to maneuver in and set up. We can add our residents to it and...
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Product
We would like to see MatrixCare improve on what could be transferred between their systems. We use...
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Product
MatrixCare is still missing the budgeting portion of their system. They have a section for that, and...
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Operations, Product
The system's ease of use depends on the end user. The parts of the system that don't talk very well...
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Loyalty
We have no plans to leave MatrixCare. Before getting into its eMAR, health records, and care...
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Relationship
Unfortunately, it can sometimes be hard to get in touch with MatrixCare's people, even though we...
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Product
One of MatrixCare's strengths is the variety of what it can accomplish, even though it will...
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Relationship
MatrixCare is small enough so that when we call them, they hear our concern, and they jump on it.
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Value
Every integration with MatrixCare is an additional cost. Every change is an additional cost. And...
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Operations
The implementation and training for the senior living product were good. Back when we first started,...
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Product
There is not a lot of interoperability being offered to us by MatrixCare at this point other than...
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Product
Our team has discussed the product's filters and the to-do list versus the task, and we would like...
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Loyalty
We picked MatrixCare's system because we were primarily doing things on paper. We wanted to move to...
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