Commentary Summary
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User Commentary
Product, Value
I really like the product. It works. It is much easier to manipulate things in Revenue Integrity...
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Culture, Relationship
We loved the vendor's former model of customer service and how they helped us set up reports. Their...
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Culture, Value
Apart from the vendor's add-on costs for their new customer service model, I do not feel...
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Operations
The quality of the vendor's training has changed. They have done a complete 180. Before, the vendor...
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Relationship
The vendor's support team is pretty responsive. When we talk to them about our unhappiness with...
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Operations, Product
The vendor has a lot of new technology. They are developing their products well for the revenue...
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Culture, Relationship
We have a fantastic contract manager from MedeAnalytics. We have regular calls with them to touch...
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Product
The system is very visual and will guide users through it, so the product is easy for our end users...
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Loyalty, Product
We are looking for some increased automation abilities, particularly when it comes to reducing...
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Relationship, Operations
We have had a couple of problems when we have had go-lives or issues that have occurred on weekends...
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Operations
Implementing Business Office was really tough because the vendor didn't have any experience with our...
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Operations
The vendor's training was limited. We did most of our own training as we learned the system. The...
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Relationship, Operations
We struggle to keep a consistent support team, so we are retraining people on our system and build...
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Product, Value
Having the ability to create dashboards and trends in the product has really helped us decrease our...
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Product, Value
We recently brought the system to our clinical side. Having that information at our fingertips has...
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Product
I like how quickly the product works. I have a lot of data essentially at my fingertips. I can run...
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Relationship
We have all had a positive experience with the vendor. We have a close relationship with our...
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Relationship
We have had some calls with the vendor where we have talked about some functionality improvements...
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Relationship, Operations
Our upgrade with MedeAnalytics is taking forever. For example, during testing, we might find an...
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Operations, Product
The vendor’s selling point is that the product is very easy to use. With other products, if I don’t...
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Relationship
The vendor is very good about solving our problems, so I haven't had to escalate anything. They are...
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Loyalty
We have been with MedeAnalytics for a very long time, so it is hard for me to evaluate their...
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Operations
There is a divide between the product and implementation teams, and oftentimes those two teams don't...
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Relationship, Product
Business Office is very user friendly in terms of operational people being able to dig down and help...
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Relationship
The vendor has brought in new leaders, and those people are catching up with the market. When an...
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Product
MedeAnalytics has kept their promise on the acute side. That product works really well. The revenue...
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Relationship
MedeAnalytics has a good support system. We have regular meetings with the vendor, which can be at...
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Operations, Product, Value
MedeAnalytics' program is a nice program for people in patient financial services if they can afford...
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Product
MedeAnalytics' product has been helpful because it has simpler data mining than other products. It...
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Value
MedeAnalytics' product is expensive for what we use it for. The vendor does not have a straight fee...
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Value
MedeAnalytics does not nickel-and-dime with us because they charge for everything in an up-front...
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Loyalty
The product is easy to use. The long-term plan with MedeAnalytics is up in the air at the moment,...
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Relationship, Product
MedeAnalytics should let their users update custom groupings or metrics on their own instead of...
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Operations
MedeAnalytics' training isn't great because we purchased the system to use it for ad hoc reporting,...
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Relationship
MedeAnalytics is very responsive. If I have issues, I can report them to the vendor, but the vendor...
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Relationship, Product
MedeAnalytics' new website has some bugs and issues that they are working through. It doesn't...
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Product
MedeAnalytics has ad hoc reports. It is quick and easy to filter those reports down to what we need.
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Loyalty, Operations, Product
The system hasn't been fully implemented, and it has been years since we got it. Certain things...
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