OnShift (Long-Term Care Only) Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Operations

When we did the implementation years ago, OnShift actually came out and did in-person trainings,...

Apr 2024
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Director

Relationship, Product, Value

Things are very status quo, which is a good thing. OnShift has always been a great partner, and they...

Apr 2024
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Director

Product

OnShift's system doesn't integrate as well as I would like it to with our HR management system....

Apr 2024
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Director

Loyalty, Operations

If somebody were looking at purchasing OnShift or implementing OnShift in the near future, the...

Apr 2024
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Director

Operations, Product

We have tried other software solutions, but OnShift is the most intuitive and easy to use.

Apr 2024
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Director

Product

The OnShift platform isn’t integrated with our HR system, and OnShift made it clear that they are...

Apr 2024
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Director

Product

When it comes to templating in OnShift, my employees are very nervous to do that because once we...

Apr 2024
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Director

Relationship

The thing about OnShift that stands out to me is their customer service. They are very receptive...

Mar 2024
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Director

Product

OnShift's system could have a more robust reporting ability. The reporting is limited to a few...

Mar 2024
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Director

Loyalty, Operations

We are actively looking to switch from OnShift because things have not gotten better with it....

Mar 2024
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Director

Operations

When I started with OnShift, OnShift prepared me on what not to do. OnShift was very rough. They did...

Mar 2024
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Director

Loyalty, Relationship

The lack of help is the first reason we are looking to leave OnShift. We never get the same person,...

Mar 2024
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Director

Operations

The first week of training from OnShift was pretty good. The vendor gave us a programmer to talk to...

Mar 2024
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Director

Relationship

OnShift says that they will bring questions back to the programming team, but they do not answer my...

Mar 2024
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Director

Culture, Relationship, Product

I think that OnShift can work in the way the vendor promoted it, but there are so many bugs that it...

Mar 2024
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Director

Relationship

When we call the support team, we never know who we will talk to. They will tell us to do something,...

Mar 2024
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VP/Other Executive

Relationship

OnShift is very transparent. OnShift has regular conference calls with us if we are having any...

Feb 2024
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VP/Other Executive

Product

OnShift’s overall product quality is very good, and it has everyday reminders. I like the template...

Feb 2024
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VP/Other Executive

Value

Some of our users are not using OnShift frequently enough, and people are not logging on frequently....

Feb 2024
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Analyst/Coordinator

Relationship, Operations

When I became the scheduler, OnShift said to reach out if I needed anything and that they would help...

Feb 2024
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Analyst/Coordinator

Relationship

OnShift’s support is helpful. If I need assistance, they are usually prompt at getting that taken...

Feb 2024
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Analyst/Coordinator

Product

OnShift has all of the functionality and tools I need. I have looked at a few other scheduling...

Feb 2024
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Analyst/Coordinator

Operations, Product

The biggest problem with the tool is that it is very counterintuitive to use. There might be four to...

Feb 2024
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Analyst/Coordinator

Operations

The vendor did several things right in regard to the implementation. However, I didn't feel...

Feb 2024
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Analyst/Coordinator

Operations

When I check out the training OnShift has, most of the time it is about stuff I am already well...

Feb 2024
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Analyst/Coordinator

Operations

The tool does as advertised. The biggest issue is the initial learning curve. Our organization...

Feb 2024
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Analyst/Coordinator

Product

The system worked well when we were on our old HR system, but when we moved to a new system, there...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

As far as I can tell, there have been few to no upgrades since I started. If there have been...

Feb 2024
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Analyst/Coordinator

Relationship, Operations, Product

OnShift is a thorough and flexible program. As far as reliability goes, it has done better recently....

Feb 2024
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Analyst/Coordinator

Operations, Product

The back end of the software is very difficult to learn. The system is counterintuitive, and it is...

Feb 2024
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Analyst/Coordinator

Culture

When I heard an advertisement for OnShift X, which is the vendor’s latest system offering, I let the...

Feb 2024
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Analyst/Coordinator

Product

If an organization has fairly consistent hours that don't change very much, OnShift is not needed....

Feb 2024
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Director

Product

OnShift could benefit from updating some of their app features. The app doesn't allow us to schedule...

Jan 2024
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Director

Operations, Product

OnShift is user friendly. The staff doesn't come across a lot of problems using OnShift. Using it...

Jan 2024
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Director

Relationship

OnShift reaches out, and I get emails about our overtime use and things like that. So OnShift is...

Jan 2024
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