Commentary Summary
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User Commentary
Operations
Optum has very thorough training. We haven't necessarily been able to get into it, but the training...
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Relationship
With Optum, there have been several times when we have found out about a service outage at the last...
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Relationship, Product, Value
Optum Risk Adjustment Solutions is a support for providers. It helps them ensure that when they meet...
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Relationship, Product
Optum could do better with their retrieval activities. Optum doesn't manage things well. For...
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Loyalty, Product
Optum Risk Adjustment Solutions works as expected, although there certainly is room to make it more...
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Relationship, Product
Optum definitely has a lot of great reporting to be able to see how folks are interacting with the...
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Relationship
Optum is pretty responsive. They are relatively good with something that is a priority. In terms of...
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Relationship
Optum hasn't done very well with managing their subcontractors. They are trying though.
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Culture, Relationship
When working with Optum, organizations have to be very specific about what they want the vendor to...
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Value
One issue is that we have not met our ultimate goal. There are many moving pieces, and the product...
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Loyalty, Relationship
Optum’s executive involvement was great. One of their leaders has moved to another organization, so...
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Relationship
We have never had an issue with Optum. We are always working with them on different things, such as...
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Operations
We could use more training for our providers. Training is more about quantity than quality.
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Product
The product works well and is effective. We would love to get to the point where we turn on the...
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Product
The amount of information in the tool can make it cumbersome, but that is not an Optum issue or...
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Product, Value
We have seen multiple outcomes with Optum's system, but the biggest outcome has been that we have...
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Culture, Value
Optum is pretty good about not charging for everything, and they don't oversell what they are doing....
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Loyalty
Optum's product is a little stale. It needs some improvements. I don't think that my satisfaction...
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Relationship
Optum’s approach is opaque, and sometimes it is difficult to tell why they are going after certain...
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