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Patient Flow Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Director

Product

The connection between Oracle Health Patient Flow and the EHR has a lot of potential, and the build...

Feb 2024
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Director

Culture, Value

Oracle Health offers what they consider value added to their EHR. They also give us a capacity...

Feb 2024
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Director

Relationship, Product

Other vendors in the space are constantly innovating. We don't even have to ask for innovation....

Feb 2024
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Director

Culture, Product

Oracle Health needs to deliver everything they are supposed to deliver. They upgraded the software,...

Feb 2024
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Director

Relationship, Product

In our communications with Oracle Health, they have exhibited zero recognition or self-awareness. I...

Feb 2024
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CMIO

Relationship

We have a collaborative relationship with the vendor, and they lean on us as a partner. We get...

Jan 2024
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CMIO

Loyalty, Product

Patient Flow is going to do what we need it to do. As far as interoperability goes, Patient Flow is...

Jan 2024
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CMIO

Loyalty, Product

What the vendor has built for the Patient Flow product is adequate, but I don't know that they are...

Jan 2024
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Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS’ research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). This study (1) introduces the healthcare operations command center ecosystem —a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and (2) shares critical insights and best practices from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.



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