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User Commentary
Relationship
My team seems to be very comfortable with Ordr Platform. My engineers never have a problem with support....
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Loyalty
Ordr would definitely be a future partner for us. I don't see us moving away from their product...
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Relationship, Product
I like to complain about vendors to help critique and build them up, but Ordr has been really great;...
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Loyalty, Operations, Product
Previously, the upgrades were good. Now, they are even better. In the cloud, we don't have to do...
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Relationship
The biggest thing is the vendor has live people engaging with us frequently, and sometimes we scale...
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Relationship
Ordr updates the tool quite a bit, and there is a lot to redo. What is good is that Ordr changes the...
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Culture, Relationship
The support is really good. I can always reach out to my sales representative or engineer. The...
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Relationship
There are a lot of updates and features that Ordr bakes into the system. This is one of the best...
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Relationship
Ordr is constantly adding new integrations, and most of our stuff is integrated within the system....
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Loyalty, Relationship, Product
It would be phenomenal if we had an integration into our managed detection and response (MDR)...
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Culture, Relationship
Ordr does so much more than what they actually say they will, and since they started, they have kept...
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Product
The GUI is really intuitive, but it does change a little, and the vendor is working through that....
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Product
We have our IoT devices coming online and offline, and the system stays with the devices and does so...
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Relationship
I don't know who Ordr has on their team, but they are definitely hearing their customers. Either...
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Loyalty, Product
Ordr Platform has a strong and highly accurate database of information about medical devices through...
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Loyalty, Value
We are beginning to use some of Ordr’s advanced visibility and AI capabilities and have achieved...
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Loyalty, Relationship
As healthcare cybersecurity has continued to evolve specific to medical devices, Ordr has made solid...
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Product
I see some opportunity regarding ease of use for end users. Ordr Platform's interface complexity and...
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Relationship
We have an exceptional level of access to Ordr’s leadership and their senior engineering staff. We...
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Loyalty, Value
We always feel like we should be getting more for our money. I think there is room for improvement....
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Relationship
Ordr’s web support is strong. They also have a ticketing system where we can log in and submit...
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Loyalty, Relationship
We are still very familiar with the folks at Ordr who have been involved from the beginning. We feel...
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Loyalty
We have been with Ordr long enough to see multiple iterations of the product. The user interface is...
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Operations
I’m very comfortable navigating the tool and moving through the different dashboards, tabs, and...
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Relationship, Operations
The Ordr Platform updates are good. They have a lot of great communication and let us know well in...
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Relationship
We have regular meetings with Ordr, and at every meeting, we share what we are working on, which...
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Loyalty, Product
Ordr Platform fills a niche for IoT and medical device monitoring. As of late, we have had some...
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Culture, Loyalty, Relationship
Only one thing has been a bit of a disappointment with Ordr. We mentioned we had some unique needs...
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Loyalty, Value
Ordr’s billing is straightforward. The cost is detailed in what they provide, and everything is very...
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Relationship
Ordr is pretty good about how they communicate their future road map and vision.
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Product
Overall, the user experience and design of Ordr Platform is favorable.
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Relationship
Ordr is a start-up company, so when it comes to communicating their road map, they are all over the...
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Relationship
The product is only for tech people. It isn't meant for non-tech people, so its ease of use isn't...
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Loyalty, Relationship, Product
The system's integrations are bumpy, but the vendor is working on that. They aren't where they need...
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Culture, Relationship, Product
I would tell others who are interested in the system to make sure that they have their network...
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Culture, Operations
The system's onboarding process takes an enormous amount of time and effort. I would like to see the...
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Relationship
The thing I think that impresses me the most about Ordr is that when we have feedback, a question,...
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Operations
Ordr Platform is fairly difficult to use. I find it difficult because the interface is very...
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Relationship
The integration engineer that we work with does such a good job. Whenever we have an issue, we wait...
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Product
Ordr Platform’s interface is very thorough and user friendly. Ordr Platform puts information on the...
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Product
If we want to do a drill down in Ordr Platform and look at infusion pumps, we can see the tool in...
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Culture
Ordr has been very up front with us on things. We have a contract, we pay the contract, and we don't...
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Operations
Ordr did great on the implementation, and we are extremely satisfied. We had no downtime with Ordr...
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Loyalty
With Ordr Platform, our teams have visibility into the work that they need to do. Before Ordr...
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Loyalty, Product
Ordr Platform has had phenomenal visibility for IoT. I don't believe that I have ever seen something...
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Operations
The system's implementation was very streamlined and extremely straightforward. We ran the...
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Relationship
I don't think that there is any vendor that keeps all of their promises, but Ordr keeps most of...
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Operations, Product, Value
The system is a little complicated, so I am not really hands-on with it. If I were, then I would be...
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Culture, Loyalty
The vendor's prices are really aggressive, but when we looked at the product, it was exactly what we...
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Operations, Product
Once users figure out Ordr Platform, the system is very simple to use.
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Operations
Ordr sometimes underestimates the amount of effort that it will take to implement things at our...
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Operations
We get ongoing training with Ordr Platform as needed, and the training is good.
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Product
We store our data in Ordr’s server, and that causes a bit of latency. We decided to set things up...
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Loyalty, Product
The problem with Ordr Platform is that it is not intuitive and easy to figure out. There are so many...
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Value
Ordr Platform enables us to leverage a more passive technology and do a lot of the same things that...
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Relationship
We have a great partnership with Ordr. The vendor is so responsive and receptive to our requests...
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Culture, Relationship
Sometimes we don’t know where Ordr is going because their direction is not clear. The vendor talks...
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