Commentary Summary
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User Commentary
Value
ShiftSelect is really expensive for what it does. We actually had to work with symplr a lot when we...
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Loyalty, Product, Value
ShiftSelect is a nice product. We really have to get used to the ins and outs of it and have to...
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Relationship
For customer support, we have to log in to a website, and then the vendor's people contact us. The...
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Loyalty, Product
We have completely shifted away from ShiftSelect. I don't know whether ShiftSelect could communicate...
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Product, Value
ShiftSelect had a six-week grid view that made it much easier to review staff members' vacation...
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Product
In the vacation request report, I wanted to see when each person placed their request in the system...
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Relationship
The past couple of weeks with symplr’s support team have not been that great. But the vendor is...
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Relationship, Product
Over the past year, we have had some frustrations with symplr not doing any enhancements. They...
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Culture, Relationship
symplr does not keep all their promises. With enhancements, we get told that the vendor is working...
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Operations
symplr is pretty good about the implementation and upgrades, and our team has been working with the...
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Operations, Product
symplr could do better with their upgrades with more testing before they release things to a client...
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Operations
We don't focus on a lot of symplr’s training, but I get emails all the time where the vendor is...
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Product, Value
I would buy the product again because it is pretty easy to use.
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Relationship
symplr is pretty good at alerting us to any potential problems. Sometimes they will go ahead and set...
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Relationship
We have several people on different levels within symplr’s organization that we communicate with...
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Operations, Product
I would tell a friend that ShiftSelect is really easy to use for the end user as well as for...
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Product
One of the functionalities that I really like is the last-minute availability functionality where...
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Value
Our health system is talking about outcome analytics and projections for staffing, and right now,...
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Loyalty, Relationship
symplr is trying to get us more involved with product enhancements and get opinions from their...
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Product
Some of the things that we would like to see implemented in ShiftSelect are for automation in the...
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Loyalty
ShiftSelect is part of our long-term plans here at the local level. But sometimes when we are part...
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Relationship
symplr's reward system has gone through some challenges in terms of staff ordering with points out...
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Culture, Value
We have a standard fee that is paid a few times a year for licensing end users. I am not aware that...
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Operations, Product
ShiftSelect has been easy for the staff. We enjoy that ShiftSelect is available on a website so we...
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Culture, Value
symplr keeps all their promises, but they have changed since we started. When we started, they were...
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Product, Value
The biggest benefit of ShiftSelect is its ease of use for the managers and staff. It is a very...
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Product
I wish ShiftSelect were a bit more able to make changes. For example, some users want a certain...
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Relationship
When we started with symplr, they were very hands on. They checked frequently to see whether there...
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Loyalty, Product
If symplr continues to make improvements to ShiftSelect, we will keep it. It seems like the vendor...
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Culture, Loyalty, Relationship
Maybe symplr does keep their promises, but they are extremely vague about what they will or won't...
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Operations, Product
I have always liked the credential management portion of ShiftSelect. The product is very easy for...
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Product
I don't know whether symplr has put the big picture together. We are a relatively large...
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Loyalty, Product
I like that we are using ShiftSelect for our schedule. Our staff can request and trade shifts...
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Product
In the mobile app for ShiftSelect, users cannot see incentive bids, so if a nurse manager has put an...
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Product
symplr has a ways to go in terms of ShiftSelect driving tangible outcomes. symplr has to get better...
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Culture, Relationship
Our relationship with symplr has been really good. When they don't keep promises, there is good...
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Relationship
We have outstanding issues that have not been fixed with symplr. We have asked the vendor to turn...
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Product
We have not been happy with the changes that symplr has made over the last few years. The vendor has...
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Operations
We haven't had to do any implementation with the vendor because we already had one. In terms of the...
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Operations
symplr doesn't have any ongoing training.
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Value
ShiftSelect has become very difficult. It has become more cumbersome to use than it is worth. If we...
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Relationship
I don't think the vendor is stellar in any way, but we have been able to get some support from...
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Relationship, Operations, Product
symplr does send out notices. We do know when their instances of downtime are happening all the...
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Product
There is a bit of room for improvement with ShiftSelect. Specifically, the time frames could be...
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Relationship
The support from symplr is not great. Our account representative is super nice and knowledgeable,...
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Relationship
symplr is fabulous at being proactive. They are a very hands-on organization, and they want to learn...
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Relationship
When I call the vendor's support line, I always get put on hold. The support line always tells me...
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Product, Value
One thing that our staff members really like is that symplr came up with a smart self-scheduling...
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Operations
We had a rough start with ShiftSelect. We went from building everything and making changes ourselves...
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Relationship, Operations, Product
ShiftSelect has gotten easier to use. Some people are still struggling with it, but that is because...
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Operations
At the time we did an implementation, symplr brought their absolute experts to the table, came to...
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Relationship
The support is not great for us. We are still in the midst of figuring out who is the problem. The...
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Value
The system is not free, but it is better than trying to do a whole new implementation or something....
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