Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Zoom has changed the way their system interacts with OneDrive, SharePoint, and programs like that....
Login or Create an Account to see details.
Product
Zoom is simple and very reliable. Its performance has generally been very good. There have only been...
Login or Create an Account to see details.
Loyalty
I don't really see a change happening with Zoom. I feel like we are in a steady state as far as...
Login or Create an Account to see details.
Loyalty, Product
We have some thoughts about the system's overall video performance. The system will occasionally...
Login or Create an Account to see details.
Operations
Generally speaking, we basically train ourselves on the system, but we have some internal resources...
Login or Create an Account to see details.
Loyalty, Product
We just use Zoom by sharing links with patients. There is nothing super special, but the system...
Login or Create an Account to see details.
Product
I like Zoom because they have reliable video content and focus on healthcare integration and strategies....
Login or Create an Account to see details.
Loyalty
We are not going to go with Zoom for Healthcare for several reasons in the future, but mainly...
Login or Create an Account to see details.
Loyalty, Operations
Due to frustrations with our prior platform, we moved to Zoom for Healthcare, and so far, it is...
Login or Create an Account to see details.
Operations
We have had some interaction with Zoom’s support team, and the quality is strong. Things have gone...
Login or Create an Account to see details.
Operations
There is not a whole lot of training from Zoom. Also, Zoom for Healthcare is meeting our needs....
Login or Create an Account to see details.
Loyalty
The pandemic got us scrambling to get any kind of telehealth thing going. We were using Zoom, and we...
Login or Create an Account to see details.
Relationship
Thankfully, we don't need support for Zoom for Healthcare because it works. If we need to get...
Login or Create an Account to see details.
Value
Zoom doesn't charge for every little thing. We pay a flat rate per user, but the cost has increased....
Login or Create an Account to see details.
Product, Value
First and foremost, if we are not looking at KPIs from an outcome perspective, the ability to...
Login or Create an Account to see details.
Value
Zoom is better than some other vendors in healthcare. However, I know that the product comes at a...
Login or Create an Account to see details.
Product
Zoom for Healthcare continues to be a primary tool for a number of physicians and advanced...
Login or Create an Account to see details.
Operations
There were some things left up to us to figure out about Zoom for Healthcare. We rolled the system...
Login or Create an Account to see details.
Relationship
Zoom for Healthcare has been fine. The vendor put lacking security controls in place during the...
Login or Create an Account to see details.
Product
The biggest issue we hear about Zoom for Healthcare is on the patient family side. A patient and...
Login or Create an Account to see details.
Product
Zoom for Healthcare is seamless for the providers, and there are rarely problems with it, so we...
Login or Create an Account to see details.
Product
Zoom for Healthcare is very advantageous for seeing patients from all over. Also, for families...
Login or Create an Account to see details.
Product
Something that has been a challenge with Zoom for Healthcare is that the controls menu that is...
Login or Create an Account to see details.
Loyalty
I'm very happy with Zoom, and right now, I don't foresee something happening that would change my...
Login or Create an Account to see details.
Operations, Product
We haven't been with Zoom very long. When there have been upgrades, they have not caused any...
Login or Create an Account to see details.
Operations
We didn't have any in-person training with Zoom, but Zoom for Healthcare is a pretty intuitive...
Login or Create an Account to see details.
Product
It took a bit of work with Zoom to get the product to work well for our patients and staff, but...
Login or Create an Account to see details.
Loyalty, Product
Zoom could improve by adding more components specifically tailored to the healthcare group. Those...
Login or Create an Account to see details.
Relationship
We haven’t really had to call Zoom for support; we don’t have any challenges. We have a...
Login or Create an Account to see details.
Product
We like how flexible Zoom for Healthcare is and how most patients already have familiarity with it....
Login or Create an Account to see details.
Loyalty, Value
We would currently not buy Zoom for Healthcare again because Zoom's competitors have come out with...
Login or Create an Account to see details.
Relationship, Operations, Product
When Zoom does updates, they do them without telling us, and then the updates break our system. We...
Login or Create an Account to see details.
Relationship
Since Zoom really is not a healthcare company and they are not focused on healthcare, some of the...
Login or Create an Account to see details.
Relationship
The vendor doesn’t do a great job of alerting us about stuff in advance. We don't get clear...
Login or Create an Account to see details.
Loyalty
The Zoom product is pretty consistent. We are also learning about SIP and potentially integrating...
Login or Create an Account to see details.
Relationship
Our connectivity rate is pretty high with our EHR system integrated with Zoom's product, so we are...
Login or Create an Account to see details.
Product, Value
The product’s impact on patients is highly positive because people are so familiar with it. Within...
Login or Create an Account to see details.
Relationship
Zoom is hard to get in touch with. If there is a problem, there is no easy connection, so we have to...
Login or Create an Account to see details.
Product
Zoom’s product is really good. We use their multiparty functionality a little bit more than our...
Login or Create an Account to see details.
Operations
Zoom is not that great at training. They do an overview, and then as we were learning the product,...
Login or Create an Account to see details.
Relationship
We have a dedicated account executive and a customer service executive assigned to us at Zoom. We...
Login or Create an Account to see details.
Relationship, Product
I like the way Zoom has evolved since the COVID-19 pandemic by incorporating their solution into our...
Login or Create an Account to see details.
Product
In Zoom for Healthcare, we can use breakout rooms, add people on the fly, and add mobile carts or...
Login or Create an Account to see details.
Value
Zoom has definitely delivered all the things that we have asked them for, and they are working on...
Login or Create an Account to see details.
Product
We have Zoom for Healthcare incorporated into our mobile app for users. We have an app that patients...
Login or Create an Account to see details.
Relationship
Zoom had to go through a trial by fire once COVID-19 hit, and we really had to shift our model of...
Login or Create an Account to see details.
Loyalty
We chose Zoom for Healthcare because it was the best option for our organization at the time.
Login or Create an Account to see details.
Relationship
Zoom communicated to us that as part of our account, we would have next-level support. However, with...
Login or Create an Account to see details.
Product
We use Zoom Rooms, and the updates have been very buggy. We have had to report the bug issues. We do...
Login or Create an Account to see details.
Operations
Zoom does not have much training for Zoom Rooms, but the training is there for end users. The vendor...
Login or Create an Account to see details.
Product
Being able to join the meeting from the web without having to download a lot of applications has...
Login or Create an Account to see details.
Loyalty
Some of the competitors have caught up to Zoom, and we are in the process of considering products...
Login or Create an Account to see details.
Operations, Product
Zoom for Healthcare is excellent. I enjoy the simplicity of the screen and inviting others. If there...
Login or Create an Account to see details.
Operations
The implementation has been pretty seamless and smooth with a very low lift. We haven't needed to...
Login or Create an Account to see details.
Relationship
Zoom’s support people have always been very responsive if I ever have a question or issue. They are...
Login or Create an Account to see details.
Relationship
Zoom has never proactively reached out, but I wouldn't say that I am dissatisfied. I have never...
Login or Create an Account to see details.
Value
Zoom has been great at driving tangible outcomes. My outcome is that I can communicate with...
Login or Create an Account to see details.
Product
It feels like there are still interoperability opportunities with Zoom, and they are lacking...
Login or Create an Account to see details.
Loyalty, Relationship
Zoom has the right goals and understanding. They are listening to their customers and trying to...
Login or Create an Account to see details.
Product
The fact that the clinicians get to work within an EHR without having to leave Zoom for Healthcare...
Login or Create an Account to see details.
Relationship
We can get good support from Zoom, but sometimes we have to go directly to specific people, and that...
Login or Create an Account to see details.
Relationship, Value
Our working relationship with Zoom is positive. They have been a great partner in not charging for...
Login or Create an Account to see details.
Relationship
Zoom talks a good game, but they do not necessarily follow through when we put requests in. They...
Login or Create an Account to see details.
Operations
Zoom puts some videos out for training, and their knowledge base is good. All conversations with...
Login or Create an Account to see details.
Culture, Value
Based on Zoom’s licensing scheme, we have to pay per license instead of paying for concurrent calls.
Login or Create an Account to see details.
Loyalty, Product
Zoom did not do the best at delivering technology that met our needs until recently, and I think...
Login or Create an Account to see details.
Relationship
Zoom does a good job of setting expectations when it comes to timelines. They reach out to points of...
Login or Create an Account to see details.
Operations
Zoom has education available on their website, and that is the only training I have experienced from...
Login or Create an Account to see details.
Product
Zoom for Healthcare is pretty easy to use for guests and people who are not part of the...
Login or Create an Account to see details.
Product
Zoom for Healthcare is very stable and reliable. We have only had one or two issues with it, and...
Login or Create an Account to see details.
​
Featured Reports
Preferences