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PACS (Global)
Region: Middle East/Africa

Picture archiving and communication system (PACS) software used outside the US that archives digital images and provides a platform for displaying and transmitting images for physician review.

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
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Decision Insights

Latest Related Report

Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market) Report Cover Image
Performance
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
15 October 24
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ <a href="https://klasresearch.com/report/latin-america-pacs-2021-a-region-specific-look-at-customer-satisfaction/1720" target="_blank"><u style="color:#4c8bc9;">2021 research</u></a>, this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”

Report Abstract

Key Findings

  1. Fujifilm, Pixeon & AGFA HealthCare Perform Best Overall; Philips Most Used by Large Organizations
  2. Customer Dissatisfaction with GE HealthCare, MV & Philips Leads Some to Consider Other Options
  3. Pixeon & Fujifilm Stand Out for Strong Support & Reliability
  4. Philips & MV Customers Frustrated with Pricing, Especially for Updates
  5. AGFA HealthCare Highlighted for Support, Ease of Use & Reliability
  6. Philips Customers Concerned with Slow Development; GE HealthCare Customers Frustrated with Support


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Performance Data

Overall Score by Product

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Related Articles
Article
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VNAs Emerging in Global Markets
22 January 20    |   Jonathan Christensen and Eder Lagemann
The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather,
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
Article
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Top Trending Healthcare Reports of 2019
20 December 19    |   Jared Jeffery
2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.
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Current Healthcare IT Trends in Asia
27 November 19    |   Everton Santos and Jonathan Christensen
We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers a
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Performance
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Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Best in KLAS
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2024 Best in KLAS Awards - Global Software
07 February 24
The Best in KLAS award is given to vendors to recognize their outstanding efforts to help healthcare professionals deliver better patient care. Global awards are given in the following software market segments: (1) acute care EHR, (2) digital pathology, (3) PACS, (4) shared care records/HIE, and (5) virtual conferencing platforms.
Performance
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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