A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 78.9
Software average: 80.3
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Caregility
Cloud |
82.5 |
n=28
|
-9%
|
C+
|
B+
|
B
|
B-
|
B+
|
B
|
|
|
|
|
|
|
||||||
Teladoc Health
Virtual Care Platform (InTouch) |
81.3 |
n=31
|
-2%
|
B-
|
B
|
B
|
B
|
B-
|
C+
|
|
|
|
|
|
|
||||||
Access TeleCare
Telemedicine |
80.1 |
n=15
|
-7%
|
B
|
B-
|
B
|
B
|
B-
|
C+
|
|
|
|
|
|
|
||||||
Amwell
Platform |
70.3 |
n=54
|
-8%
|
D+
|
C-
|
C
|
C-
|
C
|
C
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2022-2023) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Caregility
Cloud 82.5
n=28
COMMENTS
|
-9%
|
C+
|
B+
|
B
|
B-
|
B+
|
B
|
|
Teladoc Health
Virtual Care Platform (InTouch) 81.3
n=31
COMMENTS
|
-2%
|
B-
|
B
|
B
|
B
|
B-
|
C+
|
|
Access TeleCare
Telemedicine 80.1
n=15
COMMENTS
|
-7%
|
B
|
B-
|
B
|
B
|
B-
|
C+
|
|
Amwell
Platform 70.3
n=54
COMMENTS
|
-8%
|
D+
|
C-
|
C
|
C-
|
C
|
C
|
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Andor Health
ThinkAndor * L |
80.7 |
n=9
|
C
|
B-
|
B
|
B
|
B
|
B+
|
|
|
|
|
|
||||
Bright.md
* [C] L C |
81.6 |
n=7
|
A-
|
B-
|
B
|
B-
|
B+
|
C
|
|
|
|
|
|
||||
MDLIVE
Virtual Visits * L |
71 |
n=9
|
D+
|
C
|
B-
|
D+
|
D
|
C+
|
|
|
|
|
|
||||
Mend
* L |
76.5 |
n=10
|
B
|
D+
|
C+
|
C-
|
B+
|
B+
|
|
|
|
|
|
||||
swyMed
Telemedicine * L |
90.6 |
n=6
|
A-
|
A
|
B
|
A-
|
A-
|
A
|
|
|
|
|
|
||||
Teladoc Health
Licensed Platform * L |
83.9 |
n=14
|
B-
|
B+
|
A-
|
B
|
B+
|
B-
|
|
|
|
|
|
||||
VSee
Simple Health * L |
81.7 |
n=7
|
B+
|
B-
|
C+
|
B+
|
C+
|
A
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
Andor Health
ThinkAndor * L culture
C
loyalty
B-
operations
B
product
B
relationship
B
value
B+
|
80.7 |
n=9
|
Bright.md
* [C] L C culture
A-
loyalty
B-
operations
B
product
B-
relationship
B+
value
C
|
81.6 |
n=7
|
MDLIVE
Virtual Visits * L culture
D+
loyalty
C
operations
B-
product
D+
relationship
D
value
C+
|
71 |
n=9
|
Mend
* L culture
B
loyalty
D+
operations
C+
product
C-
relationship
B+
value
B+
|
76.5 |
n=10
|
swyMed
Telemedicine * L culture
A-
loyalty
A
operations
B
product
A-
relationship
A-
value
A
|
90.6 |
n=6
|
Teladoc Health
Licensed Platform * L culture
B-
loyalty
B+
operations
A-
product
B
relationship
B+
value
B-
|
83.9 |
n=14
|
VSee
Simple Health * L culture
B+
loyalty
B-
operations
C+
product
B+
relationship
C+
value
A
|
81.7 |
n=7
|
ThinkAndor * L
n=9
* [C] L C
n=7
Virtual Visits * L
n=9
* L
n=10
Telemedicine * L
n=6
Licensed Platform * L
n=14
Simple Health * L
n=7
Solutions for which at least 95% of respondents answered yes.
Caregility Cloud
Caregility Cloud