Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Speech Recognition - Front-End EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MModal Fluency Direct Comments
Filtered view: All

KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Speech Recognition - Front-End EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We love MModal Fluency Direct. We think it is fantastic. It facilitates physician completion and is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MModal Fluency Direct works pretty well. I like that we can use it on a mobile phone. It is pretty...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the challenges we have is we have providers who really want to use a certain program, and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

3M is a giant. We have been struggling with them ever since we went live because I know the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything was pretty fluid with certain departments, and we had an easy time building the system....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had the product for several years. The providers on the floor and some of the nurse...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only way MModal Fluency Direct could be better is if the doctors who use the system the most...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hardly ever talk to 3M. The only times we usually talk to them are when we need another...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal Fluency Direct is a good system that is very easy to use. 3M is consistent, and I have had no...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We haven't really had any recent upgrades, so that is a concern. The vendor hasn't improved things....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The system is like a hammer. We don’t really need much support for it because we know what we got,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We are going to move away from MModal Fluency Direct. Nobody wants to move. The administration...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

3M does very well with their charges. Our front desk people had to deal with the executives, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The other day, the patients' names were not complete. I don’t know that I have ever really seen that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would purchase the system again if the decision were up to me. I don’t ever have any issues with...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The last upgrade the vendor did had some changes in it that we were not appreciative of....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the product was under another vendor, we had a representative that was excellent, but since the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works fine. It is an easy system for the users to use. All they have to do is pick up...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our providers love MModal Fluency Direct. The solution is pretty stable. I haven't had any major...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M charges us per license. That rate is pretty high. The solution is overpriced, but I don't feel...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M uses a learn-as-we-go approach for us in MModal Fluency Direct. They don't have any real,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M needs to do more updates and enhance their technology to meet our needs. I never hear anything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some issues with some of the vendor's devices. We would like it if the vendor were to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M has a nice support mechanism. We can call them when we need help, and they can help us out pretty...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't charge us for every little thing. The vendor charges us for licensing and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had a lot of new technology with the product, but we haven't been on it for a very long...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works great. It isn't perfect, but we don't have a ton of issues with it. The system is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had any issues with the vendor. They have been good with support and sales. The vendor's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think the vendor is that proactive. They address something if we call them, but that is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M’s competitor for speech recognition is Nuance, and I have worked with Nuance in other...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that 3M has made me any promises other than what they are contracted for. They have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know whether we have had any big changes on the 3M platform with upgrades. I haven't seen...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not aware of any training that 3M has done recently. Training would be hugely beneficial for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product does work. A lot of the challenges are end-user related more than platform related....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had positive feedback about MModal Fluency Direct from providers. We like the product. The...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There were a lot of ups and downs that we went through during COVID-19. Our company went through...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the beginning, we had everyone's accounts enabled. There were so many people going in and using...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation and support have been superb. We have really liked our implementation consultant...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we encounter any issues, we have to fill out logs. The process to get help is tedious. It isn't...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really don’t get many changes to MModal Fluency Direct. It is a pretty straightforward product. I...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a little bit of an issue with our recent implementation. It has not been a major issue,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to nickel-and-diming, we haven’t really had that issue with 3M. We get a lot of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really don’t need ongoing support as much for MModal Fluency Direct. The amount of support for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the product was owned by MModal, we weren't charged for every little thing. Now 3M is making us...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't allow 3M to do training. We do all of our on-site training. It would be nice if 3M did it,...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reason we are more successful than other organizations with MModal Fluency Direct is that we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works really well with our EMR. It is pretty seamless. We have very few issues with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even for people that aren't computer savvy, the product is pretty instinctual, and our staff is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The majority of issues with the product are speech errors. For example, if we vocalize someone's...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Since MModal was sold to 3M, we have already seen some changes in performance as well as customer...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When MModal was sold to 3M, it was as though a door had slammed, and we were now stepchildren. That...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal is great at communicating with us. We have regular calls with them that are effective for...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The accuracy of MModal Fluency Direct is probably the most important feature. There are a lot of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration of MModal Fluency Direct with our hospital system is very good. Users are able to do...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The administrative voice recognition is very good in MModal Fluency Direct. However, if a user...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have liked the solution. It is a stable system, and the company stands behind it. Whenever we need...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution works with all of our physicians' accents. I would have thought it would struggle with...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only complaint I have with the solution is the mobility issues. Users have to be in front of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal Fluency Direct has been easy for the physicians to use. A lot of the physicians were not...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We switched to 3M because our EHR vendor worked with them better on the actual coding of the 3M...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M is pretty good to work with. We have been happy with the product. Our implementation was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal is pretty responsive. They do a monthly or biweekly call with us to make sure that everything...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We basically have an enterprise license. We pay good money for the product, but we knew what we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The dictation side of MModal Fluency Direct is wonderful. The overall satisfaction of speech-to-text...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is easy to use. When we got it, we were amazed at how good it was. We didn't hear as many...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct definitely reduced cost from a financial perspective with the dollars that I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am one of the strongest supporters of the MModal Fluency Direct team. There is just no comparison...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product absolutely works as promoted. One of the things that sold me on the product was the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have absolutely no problems with MModal Fluency Direct. The only problem that we had was really...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't had to have executive involvement because I haven't escalated anything to that level. But...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal was extremely helpful with our implementation. We had a very short implementation process...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal monitors everything we do in the background. When the vendor notices that we are doing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did have one issue in the implementation stage. When we called the customer support people, they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Overall, 3M has been a partner. They are very responsive to us. We have multiple contacts with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

During the selection process, we really narrowed things down to 3M and one of their competitors. Our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The nice thing about this product is that there is also a mobile app, so even if I am not at the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have any issues with MModal Fluency Direct. Integrating it with our EMR was a one-time...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The ease of use and the accuracy are where we want them to be. The system is doing well. It could be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

MModal Fluency Direct is a complex product, but 3M really goes overboard in trying to help us. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, 3M always reaches out in a timely manner. 3M never hesitates to get on the phone and have a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't noticed anything different during the transition from MModal to 3M. The transition has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I understand that we don't have to take the upgrades unless we are seeing an issue, and then we can...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One of the biggest concerns we had with choosing MModal Fluency Direct was whether the solution was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wouldn't buy MModal Fluency Direct again if given the chance. I would rather have stuck with our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The training that we received from 3M was excellent. They did a good job.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We could use MModal Fluency Direct as a thin client, but then we wouldn't be able to use it for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

MModal's support team members have been incredibly responsive, even though we haven't had to use...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are commands in MModal Fluency Direct that have to be memorized. If I don’t memorize the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have regular calls with 3M. I have also spoken with their founder and CEO in the past. There is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M is really working hard to innovate. They are churning out very novel things in their space. They...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Considering the amount of money that we have paid for MModal Fluency Direct, the amount of value we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M responds to us, but they are not proactive.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Usually, I just email someone who either directs me to someone who can help or opens a ticket and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works. There are no problems with that. It just doesn't give us the information we need....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't have the latest and greatest, but our last upgrade was the most stable that we have ever...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M did a great job during the implementation. We felt really good about working with 3M's dedicated...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before we purchased MModal Fluency Direct again, I would probably make sure that we fleshed out the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When 3M acquired MModal, we had been used to working with MModal. The vendor did a good job with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went with 3M, what made them attractive was that we got what we asked for up front. 3M...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M has been pretty good during the COVID-19 crisis. I haven't felt a drop in the service.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are sitting at the threshold of doing another upgrade. We will upgrade as soon as the update is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M keeps their promises. We have a pretty close relationship with 3M. Their adoption services are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For MModal Fluency Direct, we haven't been charged for anything other than licensing and adoption...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M has been really good with implementations. I don't typically give perfect scores, but I will for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The adoption services and the timing of things are perfect. Every two weeks, we get an adoption...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Using the product has been a good lesson for us. 3M is very good at making sure that we have someone...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is our dictation software. We dictate into the microphone, and the software uses the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been really good with support, and we haven't really had a lot of problems. Whenever...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has updates that they load periodically. The system doesn't really have downtime. It...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were pretty happy with the vendor before they increased the cost of the products. 3M taking over...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We like the accuracy of the system. Our physicians used another speech recognition system for years...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The biggest problem we have with 3M is that they don't automatically push updates to our system. 3M...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There were some early functions of the system that were exciting, but since the go-live, we really...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

As a voice recognition tool, the system has done better than other systems in the space. It is less...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We went looking for something else after our last software was clunky, and we found MModal because...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I cannot say what it has been like since MModal became 3M, but prior to that, customer service was...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Even though there are opportunities for the dictation to improve, I think the system does a really...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The 3M products are pretty stable. The only new technology they have is for speech recognition, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M had more meetings scheduled than we really needed when we were starting to implement the product....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We found a couple of doctors who were using MModal Fluency Direct. That was why we started to look...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M was really up front with everything. With other vendors, we have had some problems where when we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn't see any real bad spots. We went into the implementation thinking that the system was going...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been live with the system for a little while. Our previous system was being turned into a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others that the workflow for getting started with 3M is very good. 3M is very detail...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service has been really good. We have been live with the system for a little while, so we have...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation was very clean. The only thing that was a little confusing was that we started...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are very happy with MModal Fluency Direct. Our providers unilaterally told us it is much better...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system could do better with ambient noise in the room. That has been the struggle for us. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We believe in strategic partnership. We are big fans of the vendor. They send experts to help us get...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We use MModal Fluency Direct for our voice-to-text work. We had another solution from 3M that I was...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct is really good. It has great responsiveness in a medical setting. That is the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct is a much better investment than the competing vendor's product. We were...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the pricing structure of this product better than our last product's. MModal Fluency Direct...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting started on this product and doing basic dictation are very easy. This product is fairly...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From what I understand, the invoicing comes in haphazardly. We are getting individual invoices for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technically speaking, I wish the vendor was more active in helping providers dictate and consult...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have had technical issues, 3M has been super responsive by email or phone. On the sales...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of the time, we invest in a physical microphone. But I do like that this product has an app...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can teach this product to save any abbreviations or names that are hard to pronounce. This...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This solution is not Mac friendly. We have had a lot of questions from providers about that. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes, when we open new locations, the IP addresses have to be whitelisted. I would suggest that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could build more AI into this product. Then, if the AI hears a diagnosis, it could...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is reliable. I am trying to remember the last time I had a system outage. The disruptions...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I found 3M to be very thorough in their implementation. It was well thought out and well planned....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some providers say that the system never gets the transcription right. I look at the accuracy...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Something that impresses me is that even after our go-live, we still meet with our account...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Compared to other speech recognition systems, the MModal product is very standard. We have to teach...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had trouble with the product; it needs some improvements. We have had trouble with getting...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really have a need for additional training, but the initial training was excellent.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our physicians say that the solution doesn’t work as well as they expected it to, but they have...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have to prod MModal for information. We don’t always know when new things come out. MModal...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we are doing an integration with another vendor, they need to supply MModal with information....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

It is a little clunky to use the apps. We don’t really know which support line to call. MModal...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The transcriptionists seem to like their piece. The physicians like the voice recognition. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have questions about our invoices, we have to reach out to the vendor multiple times to get...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been some slight changes since 3M acquired MModal, but for the most part, things have...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the vendor is very customer-centric, and they really want to learn what our feedback is and...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest challenge I had with MModal through the implementation was the administrative training,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I had a really rough time with my adoption specialist initially. That vendor specialist would not...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal is a delight to work with. They are a great company with a great product. I really like that...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our tech from MModal is great. The person really understands the technology of the product. The...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M is really trying to make sure that we are getting the right tools that our hospitals need. They...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The drawback of the product is the amount of time that is required for training. In any speech...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system's usage comes down to the education provided. If people just use MModal Fluency Direct as...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M's support has been great, and we have formed a great relationship with them over the past couple...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had a lot of good experiences with the system. When the physicians are reading in their...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system’s voice recognition technology is its underlying capability, but behind that is what I...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...

May 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports