MModal Fluency Direct
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Mac Boyter
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User Commentary

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Director

Service and Support

I don't deal with the support much except when we upgrade. But when we do have to deal with them, it...

Nov 2022
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Director

Technology

If we could get single sign-on functionality in the product, that would be a huge provider pleaser.

Nov 2022
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Director

Functionality and Upgrades

I don’t usually get a ton of calls from our users about issues with the product. We use virtual...

Nov 2022
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Director

Relationship

We have a good account representative. That person is very responsive and helpful, so I am happy...

Nov 2022
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Director

Implementation and Training

We don't upgrade very frequently with 3M, but when we do, the only difficulty is the requirement...

Nov 2022
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Director

Technology

In terms of technology from the vendor, there is not really anything new coming down the pike that I...

Nov 2022
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Director

Functionality and Upgrades

The product is the bane of my existence. The biggest headache that we have been having with MModal...

Nov 2022
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Director

Other Observations & Comments

For MModal Fluency Direct, a big pain point for us is that providers are not good transcriptionists,...

Nov 2022
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Director

ROI / Cost (care and feeding)

Since the purchase by 3M, there has definitely been a bit of a difference. It seems like they want...

Nov 2022
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Director

Functionality and Upgrades

In general, the product is meeting the needs of our providers. They really like the commands that...

Nov 2022
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Director

Functionality and Upgrades

The product’s greatest weakness is its computer updates, and the vendor really doesn't have much...

Nov 2022
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Director

ROI / Cost (care and feeding)

I am so grateful that we are not having to use traditional transcription methods. With those...

Nov 2022
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Director

Relationship

There have been a couple of times when it has been hard to get a hold of the vendor's IT support...

Nov 2022
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Director

Service and Support

We have a technical log, and we had to get to the point where dozens of providers were having...

Nov 2022
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Director

Functionality and Upgrades

Our providers love the product, but it gets worse with each update. I have a recurring meeting with...

Nov 2022
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Director

Service and Support

We have had a lot of technical issues with MModal Fluency Direct, and I have been asking for an...

Nov 2022
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Director

Functionality and Upgrades

MModal Fluency Direct is not an expensive software, and it has been extremely helpful. However, with...

Nov 2022
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Manager

Service and Support

When we open tickets, the vendor is pretty good at responding. For one of our providers, the whole...

Nov 2022
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Manager

Implementation and Training

The vendor provides us with training material, and then we train our own users. The vendor mainly...

Nov 2022
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Manager

Functionality and Upgrades

Sometimes the product doesn't capitalize a word that the users want to be capitalized, or it just...

Nov 2022
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Manager

Implementation and Training

Our trainers just do basic training on the product for our users, and it is fairly easy to show the...

Nov 2022
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Manager

Functionality and Upgrades

I would like the ability to actually be able to use the product within a structured note. When we...

Nov 2022
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Manager

Service and Support

When it comes to getting support from the vendor, there is a place where we can actually make a...

Nov 2022
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Manager

Service and Support

I have a contact person that I eventually reach out to, and sometimes they will either open a ticket...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency Direct is set up as an application within our EMR, and because of that, we are...

Nov 2022
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Analyst/Coordinator

Technology

The mobile app is perfect, and it helps our providers use our EMR remotely and dictate things from...

Nov 2022
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Analyst/Coordinator

Relationship

On the Hierarchical Condition Category side, 3M has made a lot of promises that they haven't...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We have incorporated a great add-on, and that add-on has been very helpful for our providers who...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

The adoption rate of the product at our organization is quite high, but with the rotating of...

Nov 2022
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Analyst/Coordinator

Relationship

Our account representative has been very on top of everything that we have needed. They are willing...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

3M's response depends on the urgency of the ticket that we place. For example, if I put in a ticket...

Nov 2022
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Analyst/Coordinator

Implementation and Training

When our end users first launch MModal Fluency Direct, there is not much direction on how to sync a...

Nov 2022
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Manager

Relationship

3M is working toward keeping all their promises. We will just have to see how long things will take....

Oct 2022
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Manager

Future Outlook

We have had some service challenges. 3M has worked through those challenges with their Weaveworks...

Oct 2022
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Manager

Technology

A weakness of MModal Fluency Direct is the service stability. We want a more stable service. Another...

Oct 2022
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Manager

Functionality and Upgrades

3M is responsive. They have put out a good number of versions, and they have provided fixes for us....

Oct 2022
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Manager

Service and Support

Some of our previous issues had to do with the vendor's escalation process. We created a case for an...

Oct 2022
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Manager

Functionality and Upgrades

When we implemented MModal Fluency Direct originally, the process was fine. The normal dictation we...

Oct 2022
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Manager

Relationship

I am really happy with MModal Fluency Direct. 3M now owns the product, and the product hasn't really...

Oct 2022
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Manager

Service and Support

The feedback I am getting from the providers is that the recognition from MModal Fluency Direct...

Oct 2022
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Director

Service and Support

I have seen improvements. In the past, asking the vendor about contracts, expiration dates, and...

Oct 2022
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Manager

Service and Support

3M’s support has gone downhill. The support has been a little rocky because of MModal’s transition...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We have had upgrades that have usually been fine. Sometimes there are issues with slowness or...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Lately, we have had some issues with getting MModal Fluency Direct to communicate and work with our...

Oct 2022
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Analyst/Coordinator

Service and Support

We have been trying to get different things fixed, and those things haven’t been fixed. We have...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Since I joined the organization, I have never been offered training from 3M, and I have been doing...

Oct 2022
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Director

Relationship

3M no longer provides the service side of the transcription; they only provide the software side....

Oct 2022
||
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Director

Technology

3M has a lot of solutions, and further development in those technologies will make the products more...

Oct 2022
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Director

Relationship

We do the training, but 3M is always there for additional support.

Sep 2022
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Director

ROI / Cost (care and feeding)

3M is pretty up front about charges. Our prices haven't changed over the time that I have spent with...

Sep 2022
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Director

Technology

MModal Fluency Direct made an impact on the providers because it better suited their accents. Our...

Sep 2022
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VP/Other Executive

Other Observations & Comments

We would like to look into getting a speech recognition product for the nursing department. We are a...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We have gotten really good feedback from our end users on MModal Fluency Direct. It is definitely an...

Sep 2022
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Director

Relationship

Because 3M is breaking off their healthcare division, it seems like they are just trying to keep us...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

MModal Fluency Direct works fine, though I don't see a whole lot of new things with it. We have a...

Sep 2022
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Director

Service and Support

3M is not following up or offering any assistance with single sign-on or reporting. And the bills...

Sep 2022
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Director

Implementation and Training

There is a gap in the vendor's training because we are teaching them about the changes and upgrades....

Sep 2022
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VP/Other Executive

Other Observations & Comments

I don't know enough about 3M spinning off their healthcare division to be its own company. I saw the...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

3M products are very expensive. When MModal was bought by 3M, that was a concern for our...

Sep 2022
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Analyst/Coordinator

Other Observations & Comments

There is room for growth. As far as the product meeting our needs goes, I think that is more on the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

3M hasn’t introduced any new technology, but I don’t know that we have ever needed new technology....

Sep 2022
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Analyst/Coordinator

Relationship

We had a fantastic implementation team, and our adaptation specialist stays engaged all the time. As...

Sep 2022
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CIO

Functionality and Upgrades

When the vendor commits to something, they deliver their commitment in all the systems. But we have...

Sep 2022
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CIO

Other Observations & Comments

We had a dispute with the vendor over the contract and the pricing. We had an ironclad discussion...

Sep 2022
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CIO

Implementation and Training

During the implementation, 3M was all over things when issues arose. One of 3M’s principal strengths...

Sep 2022
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CIO

ROI / Cost (care and feeding)

It is painful to add folks to the solution. We have to buy a license for each person, and we have to...

Sep 2022
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CIO

Technology

The solution has been an absolute home run. The doctors are using MModal Fluency Direct, and they...

Sep 2022
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CIO

ROI / Cost (care and feeding)

I was promised a sizeable reduction in transcription costs because we used to pay people to do...

Sep 2022
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CIO

Relationship

The whole 3M team and our representative in particular have been amazing. I can't believe we didn't...

Sep 2022
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Nurse

Relationship

Everything is fine. We are having a bit of an issue upgrading our version, but we are still working...

Sep 2022
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VP/Other Executive

Service and Support

If I were talking to a peer about MModal Fluency Direct, I would say that, compared to the other...

Sep 2022
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CIO

Functionality and Upgrades

We are happy with the system. It is a solid speech-to-text solution that works well. We have no...

Sep 2022
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VP/Other Executive

Implementation and Training

We bought MModal Fluency Direct, but then we were on our own with hunting down training and...

Sep 2022
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VP/Other Executive

Service and Support

3M is not really proactive. The product meets our needs, but we have to call for support. We might...

Sep 2022
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CMIO

Relationship

Something that needs attention is communication around downtime or issues when they occur.

Sep 2022
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CMIO

Technology

Something that is working well is that the physicians are very satisfied with this product.

Sep 2022
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Manager

Functionality and Upgrades

The biggest strengths of the product are that the ease of use and the technology are good. The...

Sep 2022
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Manager

Functionality and Upgrades

The only problem we are having with in MModal Fluency Direct is that some of the phrases we are...

Sep 2022
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Director

Service and Support

3M has somebody on their team who monitors how much different providers are using the system so that...

Sep 2022
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VP/Other Executive

Relationship

We always go to our salesperson because they get things done and bring the right people to the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Healthcare has been evolving very quickly, but 3M hasn't really put a lot of R&D into the product...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Our experiences internally with the product have been getting better because we have become more...

Sep 2022
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VP/Other Executive

Service and Support

The support that we receive from 3M on the MModal Fluency Direct side has always been really good. I...

Sep 2022
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VP/Other Executive

Relationship

We had a bad experience one time when the person that was assigned to us for something just didn't...

Sep 2022
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VP/Other Executive

Implementation and Training

3M does a really good job with training, and we have monthly calls where the vendor answers...

Sep 2022
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Director

Implementation and Training

The implementation was smooth and almost seamless. The greatest value is that we set the product up...

Sep 2022
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Director

Service and Support

3M gets with us and lets us know when there are some new innovative things or things they think...

Sep 2022
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Director

Other Observations & Comments

3M did a good thing when they opted to purchase MModal because 3M really picked up on a really good...

Sep 2022
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Director

Functionality and Upgrades

Most of the people who use the product happen to be residents and are very tech savvy because they...

Sep 2022
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Director

Lessons Learned

I would tell peers to really try to get their providers to do some training at the start so that the...

Sep 2022
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Director

Functionality and Upgrades

We use MModal Fluency Direct as our voice recognition software for all of our providers in our...

Sep 2022
||
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Director

Other Observations & Comments

3M has been good about keeping promises and has been attentive in offering support. The system has...

Sep 2022
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Director

ROI / Cost (care and feeding)

We have an enterprise solution, so we have multiple things included in our contract. We haven't had...

Sep 2022
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Director

Implementation and Training

I was extremely satisfied with 3M’s implementation of the product. The vendor had great training and...

Sep 2022
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Director

Relationship

It would be good for 3M to do follow-up calls. The vendor should do some training, let people use...

Sep 2022
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Director

Future Outlook

People in our clinic don't like MModal Fluency Direct well enough to keep the product. Those people...

Sep 2022
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Director

Relationship

3M is always giving us reports and trying to reach out to us. If I reach out, 3M executives respond...

Sep 2022
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Director

Functionality and Upgrades

The product delivers, but it is not perfect. The product's ability to pick up on language is not...

Sep 2022
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Director

Future Outlook

I am hoping my satisfaction will go up because I have asked 3M to engage us, come on-site, and train...

Sep 2022
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CMIO

Functionality and Upgrades

MModal Fluency Direct was a lot harder to implement than a competing solution. With the other...

Sep 2022
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CMIO

ROI / Cost (care and feeding)

3M's ambient solution gets very little use at this point. 3M wanted a ridiculous amount of money for...

Sep 2022
||
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CMIO

Relationship

3M’s application is nearly flawless, but when it goes down, it can cripple us. We really depend on...

Aug 2022
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Director

Functionality and Upgrades

We never hear complaints that MModal Fluency Direct is not working, so that is a big plus. The...

Aug 2022
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Manager

Functionality and Upgrades

There is some scripting language that I have expected the system to accept, but it hasn't. I am...

Aug 2022
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Manager

Implementation and Training

From a training perspective, 3M should be more proactive in terms of sharing information and lessons...

Aug 2022
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Manager

Functionality and Upgrades

EMRs should be thoroughly tested and not just accepted by 3M with default commands. We have noticed...

Aug 2022
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Manager

Functionality and Upgrades

I am able to go into the admin console in 3M's system. A subject-matter expert in orthopedics can...

Aug 2022
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Manager

Service and Support

If I have issues, 3M's support team is diligent and works with me. They troubleshoot and go through...

Aug 2022
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Manager

Functionality and Upgrades

The testing of new builds within 3M's system is spotty, and we have had issues with a build in...

Aug 2022
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Manager

Functionality and Upgrades

Our organization is experiencing some basic transcription issues. Our providers are from all over...

Aug 2022
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Manager

Other Observations & Comments

MModal Fluency Direct is pretty standard technology, and the system hasn't changed much.

Jul 2022
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Manager

Service and Support

The 3M support team is excellent; they are very proactive.

Jul 2022
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Manager

Functionality and Upgrades

The only thing that we are not satisfied with is the system's management portal. The vendor has some...

Jul 2022
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Analyst/Coordinator

Interfacing and Integration

We have an integration issue between MModal Fluency Direct and another system, and there are delays...

Jul 2022
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Analyst/Coordinator

Service and Support

The vendor’s support is great; 3M is great to work with and very responsive. Any time we have a...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Clinicians in our organization like MModal Fluency Direct much better than other solutions they have...

Jul 2022
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Director

Relationship

None of 3M’s services are proactive; they are all reactive. These days, nobody wants to talk to...

Jul 2022
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Director

Relationship

We have had experiences in which the server has just stopped responding, so instead of getting any...

Jul 2022
||
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Director

Functionality and Upgrades

The issue is that we don’t want to have to do an upgrade every couple of months. We want to upgrade...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The performance of MModal Fluency Direct has been significantly better than our previous vendor's product....

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would like to see LDAP implemented on the MAC version of the product. Aside from that, MModal...

Jul 2022
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Director

Interfacing and Integration

3M does a really good job of meeting our integration goals because we meet with them regularly. We...

Jul 2022
||
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Director

Relationship

We meet with 3M often because we want to know where they are at with their technology and how it...

Jul 2022
||
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Director

Service and Support

3M does a fantastic job with support. I can see the status of my reported issues. I can also comment...

Jul 2022
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Director

Service and Support

3M’s executives stay in touch, and if there is a very serious issue that doesn’t seem to be getting...

Jul 2022
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Director

Implementation and Training

My team worked very hard with 3M and MModal to learn as much as we could about the front-end piece....

Jul 2022
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Director

Functionality and Upgrades

MModal Fluency Direct has come a long way and is very adaptable to a wide range of medical...

Jul 2022
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Analyst/Coordinator

Relationship

3M's executives are involved, but they aren't always effective. When we escalate things above our...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

MModal Fluency Direct’s functionality is great whether we are using a microphone or working...

Jul 2022
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VP/Other Executive

Relationship

We get notified of any of the upgrades by 3M; the communication is fantastic. It is nice to know...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The product has some great reporting features, so we know who is using it and how often. We can...

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I have recommended MModal Fluency Direct multiple times already.

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of our providers have had trouble with the solution's speech recognition. We had to put a lot...

Jul 2022
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Analyst/Coordinator

Relationship

3M has kept their promises, but the system doesn't work the way that the vendor thinks that it...

Jul 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system that I worked with at my previous organization was cheaper than 3M's system. With 3M's...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The vendor's implementation process is better than their training. They did a very good job with the...

Jul 2022
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Analyst/Coordinator

Sales and Contracting

We went with 3M because they had a better sales team than the other vendor that we were looking at....

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The product works more than half the time. The system's speech engine is able to replace a person.

Jul 2022
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Director

Functionality and Upgrades

I have never had any complaints about MModal Fluency Direct. Everything works fine, and the product...

Jul 2022
||
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Director

Relationship

If I need to talk to anyone at 3M, they are responsive. I would recommend them.

Jul 2022
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Director

Other Observations & Comments

3M trained us, and there really hasn’t been much interaction with them since. We didn’t need more...

Jul 2022
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Manager

Service and Support

I really haven't had a lot of issues with MModal Fluency Direct. The vendor seems to be very willing...

Jun 2022
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Manager

ROI / Cost (care and feeding)

The vendor is pretty up front about the costs they charge for everything. We have had some things...

Jun 2022
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CNIO

Service and Support

The system is still challenged when providers have heavy accents. There is some work that the vendor...

Jun 2022
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CNIO

Future Outlook

MModal Fluency Direct has what we are looking for. We have had good luck with 3M's system, but it is...

Jun 2022
||
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Manager

Technology

3M has made some improvements, but we have been having quite a bit of unplanned downtime, and the...

Jun 2022
||
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Manager

Relationship

Our client executive has been a little bit better about alerting us to issues, but that has only...

Jun 2022
||
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Manager

Technology

Since MModal was acquired by 3M, the vendor's infrastructure is just not where it needs to be. The...

Jun 2022
||
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Director

Relationship

I love the emails that 3M sends with information on additional things users could do in the software...

Jun 2022
||
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Director

Relationship

I am happy with 3M. They do a great job.

Jun 2022
||
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Analyst/Coordinator

Relationship

Everyone I have worked with at 3M has been helpful when I have had questions. The tool is easy to...

Jun 2022
||
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Director

Implementation and Training

The vendor’s implementation and support teams were excellent. We wanted to be able to use the system...

Jun 2022
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Director

Functionality and Upgrades

MModal Fluency Direct works unbelievably well even for people with strong accents. The users have...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor is working on improving some AI features, which are what we are looking for. I think that...

Jun 2022
||
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Analyst/Coordinator

Implementation and Training

3M has prebuilt training videos, and the only way we can access them is through the portal or the...

Jun 2022
||
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Analyst/Coordinator

Technology

We usually have good uptimes with MModal Fluency Direct, but recently they have had outages, so the...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

The pricing is good, but we would like to see more features for our money, such as AI features. We...

Jun 2022
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Director

Relationship

Getting scheduled times with our account representative when we have issues or questions is a bit of...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

We are switching EMRs next year, and I know there is a lot of talk about whether we are keeping...

Jun 2022
||
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Director

Sales and Contracting

In the presales process, 3M was fantastic, and what they did for us was very beneficial. 3M was much...

Jun 2022
||
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Director

Functionality and Upgrades

Not all our physicians use voice recognition. Some of our physicians think they can type faster. I...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Most of our users like the product. There are always some flaws, but the system is pretty...

Jun 2022
||
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Analyst/Coordinator

Service and Support

I like 3M’s technical support. 3M tries to stay on top of issues. My contact with the company is...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The technology behind MModal Fluency Direct is pretty good. There are a lot of features that are...

Jun 2022
||
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Analyst/Coordinator

Relationship

Our contact from the vendor's organization is amazing. They are always professional and kind. They...

Jun 2022
||
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Director

Relationship

I have worked with a lot of vendors over the years, and 3M has been one of the better ones that I...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We had some rules that weren't working when 3M tried to set them for a specific dictator. The rules...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

The product doesn’t integrate with our EMR as much as we would like it to.

Jun 2022
||
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Analyst/Coordinator

Service and Support

3M’s strength is the support; they have great support.

Jun 2022
||
(0)
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Director

Service and Support

The support has been good. The vendor stays engaged with us when we reach out. For example, we have...

Jun 2022
||
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Director

Functionality and Upgrades

We have had some issues with security updates for the product because we have to run those updates...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

When the system is working, it is great. MModal Fluency Direct picks up most of my physicians, even...

Jun 2022
||
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Director

Functionality and Upgrades

The product doesn’t always work as smoothly as it should with our EMR. Sometimes the physician’s...

Jun 2022
||
(0)
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Director

Implementation and Training

3M’s training has improved drastically, and if we need help getting the doctors to reengage with the...

Jun 2022
||
(0)
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Director

Service and Support

3M’s support could use some improvement. If a physician is calling the help desk, the support is...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The goal of an EMR is to make everything electronic. In the past, we had a call-in service for...

Jun 2022
||
(0)
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Analyst/Coordinator

Technology

The more functionality that the solution's microphones have, the more our doctors like them. Some of...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The only thing that our doctors don't like about the system is that they have to dictate within a...

Jun 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we make major changes, we have to pay for services from the vendor's IT team. We expect that...

Jun 2022
||
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Director

Relationship

I was really impressed when the vendor sent someone out to train us and show us things. That was...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The providers do have some issues with the product. It is hard to lead a physician in how to...

Jun 2022
||
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Director

Technology

I like that the system learns based on people’s speech patterns. It has a learning function to learn...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

The system has decreased inefficiencies with providers and has given them real-time, remote access...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Our users here have to do a lot of correction, but a lot of that has to do with the speech patterns...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency Direct goes fast, so we see things in real time. Physicians don't complain. The...

Jun 2022
||
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Analyst/Coordinator

Relationship

I have a direct line to support from executives.

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We haven't seen an issue with 3M's implementation services for our upgrades. I have not seen any...

Jun 2022
||
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Manager

Future Outlook

We are exploring another vendor right now, but we still have a contract with the vendor for MModal...

May 2022
||
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Manager

Other Observations & Comments

There isn't really any ongoing training from MModal. It is all our internal folks that conduct the...

May 2022
||
(0)
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Director

Implementation and Training

We haven’t had any training lately, but we haven’t really scheduled anything ourselves. The training...

May 2022
||
(0)
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Director

Service and Support

The vendor's support team has always been there when I have needed them, and they correspond through...

May 2022
||
(0)
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Director

Other Observations & Comments

It was kind of slow getting the system set up for physicians because people were accustomed to how...

May 2022
||
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Director

Functionality and Upgrades

The doctors seem to like the system. It helps that the system provides reports in almost real time...

May 2022
||
(0)
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Director

Service and Support

Every now and then there will be some issues with the system, but the vendor will fix them with us...

May 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The vendor does charge for every little thing. That is something I don’t like. If we want to add any...

May 2022
||
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Director

ROI / Cost (care and feeding)

I do have requests from medical staff to change vendors, but we have other competing priorities. The...

May 2022
||
(0)
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Director

Relationship

The vendor does okay with keeping their promises. 3M is not perfect. We had a big problem with the...

May 2022
||
(0)
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Director

Implementation and Training

Some of the training comes through our EMR, and some of the training comes in through interfaces....

May 2022
||
(0)
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Director

Interfacing and Integration

MModal Fluency Direct actually interfaces pretty well with other products. Everything has...

May 2022
||
(0)
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Director

Future Outlook

I haven't really seen any new technology from the vendor lately. 3M's competitor calls me all the...

May 2022
||
(0)
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Analyst/Coordinator

Service and Support

The system has been good, and the vendor has been responsive when we have had issues. The vendor has...

Apr 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have to get our IT team to meet with each individual provider and uninstall and reinstall new...

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the reporting in the system. I can know which of my providers are utilizing the system and...

Apr 2022
||
(0)
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Physician

Functionality and Upgrades

MModal Fluency Direct works well. It is much better than our previous product. I would buy MModal...

Apr 2022
||
(0)
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Physician

Interfacing and Integration

MModal Fluency Direct only integrates with a few programs. It doesn't have a lot of integration options....

Apr 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency Direct is great. We have one or two physicians who are constant squeaky wheels, but...

Mar 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

3M doesn’t nickel-and-dime because we purchase a bundle based on our hospital bed count. The package...

Mar 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We had a great implementation team. Even during the lead-up before we went live when the team was...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor's individuals that I have worked with have been great. The overall service has maybe been...

Mar 2022
||
(0)
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Analyst/Coordinator

Service and Support

An issue came up and took longer than expected to resolve, but the vendor never stopped working on...

Mar 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

MModal Fluency Direct is integrated into our EMR for the majority of our users. We don't do much...

Mar 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When updates are done to MModal Fluency Direct, there isn’t anything we have to be conscious of. 3M...

Mar 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I am really happy with the product. If anybody told me they were looking for a solution, I would...

Mar 2022
||
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Director

ROI / Cost (care and feeding)

3M’s charges are average. I wouldn’t say that they are good or that they go out of their way to...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

We are pretty happy with MModal Fluency Direct. We were coming from a very old product, so stepping...

Mar 2022
||
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Director

Service and Support

3M’s support is a bit better than average. We have had MModal Fluency Direct for so long that we...

Mar 2022
||
(0)
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Director

Relationship

A lot of times, 3M is telling us about new upgrades and new solutions, and in some ways, it is good...

Mar 2022
||
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VP/Other Executive

Relationship

3M keeps their promises, but they do so with a lot of delay and follow-up. That speaks to 3M's...

Feb 2022
||
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VP/Other Executive

Relationship

We have an executive account partner from 3M that we can reach out to and involve. When push comes...

Feb 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

I would like to know whether 3M truly sees anyone as a competitor or whether they believe they are...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We had a really outstanding experience with the trainer we got; they were awesome. They had to train...

Feb 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

MModal Fluency Direct seems to be a very stable application. Once, I had to reset someone's...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

In general, we are pretty happy with the product. However, it is really expensive.

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Some of 3M's products and the integration feel like beta versions to me. They didn't seem ready to...

Feb 2022
||
(0)
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VP/Other Executive

Relationship

We have run up against some issues with reporting where 3M has told us that we could do certain...

Feb 2022
||
(0)
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Director

Relationship

Our time with 3M has been great. Our physicians really love MModal Fluency Direct. 3M has been...

Feb 2022
||
(0)
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Director

Sales and Contracting

Our contract with 3M is really smooth. Other contracts I have with other vendors drive me crazy, but...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Based on the product that we use today, dictation systems are very classic technology, and back-end...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

MModal Fluency Direct is so particular. We cannot easily share things with the product.

Feb 2022
||
(0)
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VP/Other Executive

Service and Support

MModal Fluency Direct is a good product. I wouldn't say that it is the best system on the market,...

Feb 2022
||
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Nurse

Functionality and Upgrades

I like MModal Fluency Direct because it is easy to use. It is easy to train the physicians on the...

Feb 2022
||
(0)
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Manager

Service and Support

Communication is key. The vendor is always quick to get back to me and help me solve problems if...

Feb 2022
||
(0)
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Manager

Relationship

3M tends to overpromise a bit. Their development process is a little slow. We have been waiting for...

Feb 2022
||
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

We have a good relationship with the MModal Fluency Direct team. We have representatives assigned to...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The system has a few glitches here and there, but in terms of voice dictation, MModal Fluency Direct...

Feb 2022
||
(0)
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Manager

Relationship

I would recommend 3M with some caveats. Each environment is slightly different. There can be pain...

Feb 2022
||
(0)
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Manager

Future Outlook

I have some high hopes for MModal Fluency Direct's newest version. It is supposed to have a feature...

Feb 2022
||
(0)
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Manager

Relationship

MModal tended to be more personal when it was a smaller company; they were a little more flexible....

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

3M nickel-and-dimes. We get charged for any service calls we make to 3M. We are charged more than I...

Feb 2022
||
(0)
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Director

Implementation and Training

It is mainly left up to the end users to do most of their own training. My answer to whether the...

Feb 2022
||
(0)
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Director

Other Observations & Comments

Around interoperability, we have had some issues getting the speech recognition into our EMR. But I...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

MModal Fluency Direct was a very stable, strong product that worked very well for us until about a...

Feb 2022
||
(0)
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Director

Service and Support

3M's support is very segmented. We had a very long, annoying issue for several months in which we...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The product has been broken for so long and is not functional for us. I don't think there has been a...

Feb 2022
||
(0)
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CMIO

Relationship

3M isn't keeping their promises now. They did keep their promises initially, but after they were...

Feb 2022
||
(0)
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CMIO

ROI / Cost (care and feeding)

Historically, the vendor didn't nickel-and-dime us, but that has changed.

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

If a patient has diabetes with complications, then a physician will have that clearly documented in...

Feb 2022
||
(0)
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Manager

Relationship

We are leaning on 3M more and more for various things that we do. The vendor has been a great...

Feb 2022
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ROI / Cost (care and feeding)

3M understands that our relationship is long term and there is no need to nickel-and-dime. We also...

Feb 2022
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Implementation and Training

3M has great support for implementations. We don't rely on them a whole lot for training, but they...

Feb 2022
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Manager

Functionality and Upgrades

There are some improvements that I would like to see in the product, and we continually talk to the...

Feb 2022
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Manager

Other Observations & Comments

I wish that 3M were more proactive, but being proactive is hard with an organization like ours....

Feb 2022
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Manager

Relationship

We have dedicated resources. The vendor’s highest level of leadership is engaged and aware.

Feb 2022
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