MModal Fluency Direct
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
The vendor has a great product, and they keep adding in more features that the providers can use...
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Product
Providers grumble about the product missing capitalization, punctuation, and every now and then,...
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Relationship
The vendor’s support team is actually very quick to respond and help out. They are very easy to...
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Relationship, Product
There isn’t much new with the product. I would like the vendor to tell us about new features or...
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Product
3M needs to do a better job with their release updates, and there is an opportunity for them to do a...
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Operations
MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...
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Product, Value
MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...
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Loyalty, Product
MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...
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Value
We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...
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Value
I would tell others that MModal Fluency Direct is very effective at providing a good dictation...
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Loyalty
We are going to be transitioning to a new EHR, and that is probably our best opportunity to move to...
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Loyalty, Value
I probably would look at buying this product again if I went to an organization in need of a new or...
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Relationship
I have had some problems with the vendor’s support in the past. There was a time when there were...
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Relationship
We used to have our account representative who would reach out to see how we were doing and ask...
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Operations
There hasn't been any need for any training or retraining, and there haven't been any new updates...
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Product
We use the product in various departments, and it integrates well with Google Chrome. I don't think...
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Operations, Product
MModal Fluency Direct has some funky things for installations and upgrades that we have to do...
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Product
We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...
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Product
There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...
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Value
MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...
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Relationship
Anytime that 3M is having any upgrades, they are quick to let me know through email that something...
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Relationship, Operations, Product
MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...
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Product
MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...
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Relationship
3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...
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Operations
I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...
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Product
Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...
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Loyalty
We have been looking into 3M's virtual assistant product. That product is similar to what other...
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Relationship
Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...
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Product
Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...
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Culture
3M is so hard to work with. Not only is their product average but also the company and people are...
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Product
With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...
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Relationship
Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...
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Culture, Operations
3M was fairly responsive once we got through the contracts and set up the relationships. Once we...
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Relationship, Operations, Product
We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...
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Relationship
3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...
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Loyalty, Relationship
There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...
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Relationship, Operations, Product
3M recently had a server migration that was not smooth at all. They tried their best to keep their...
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Product, Value
When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...
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Relationship, Product
When things break, that is a big headache. It takes a while to get a fix because we don't manage the...
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Product
There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...
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Operations, Product
MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...
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Relationship
3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...
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Culture, Value
3M does batch licenses, so we don't have to pay per license. That is really nice.
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Loyalty
When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...
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Operations
MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...
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Operations
Our implementation with 3M was very tough. The product never worked the way the vendor said it...
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Product
MModal Fluency Direct doesn't integrate with other systems really well. We end up having to speak...
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Loyalty, Relationship
During the time that I have been with my organization, no one from 3M has reached out to us. We are...
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Product
3M's strategy appears to be to use a query system where we have to pepper physicians with questions...
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Value
I am sure the vendor could charge us for more, but they don’t charge us for every little thing....
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Product
I like the product’s flexibility regarding the different ways doctors can dictate. They can dictate...
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Operations, Product
I have had some physicians that have struggled with the product before. It does require a bit of...
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Product
There have not been any improvements of any kind in the product.
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Relationship
If the system does go down or there is some sort of issue, the vendor is good about sending out an...
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Loyalty
If there were an opportunity to buy a product where the physicians could go ahead and transcribe in...
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Relationship
After 3M purchased the solution, I lost my customer representative, and I was assigned a new one....
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Product
There are times that there are blanks on some of the reports where the transcriber didn't understand...
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Operations
My initial training was done by my customer representative before the product was acquired, and they...
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Relationship
The vendor’s support leaves a lot to be desired compared to how it was when we first started working...
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Product, Value
When MModal Fluency Direct is working, it does make completing charting very easy for the providers...
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Loyalty, Product
We are less than satisfied with MModal Fluency Direct. It used to be a highly reliable product, but...
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Product
A lot of our issues with MModal Fluency Direct in the past couple of years have involved the...
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Product
As 3M has moved servers to the cloud, a number of associated bugs have come up. The migration isn't...
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Loyalty, Product
We previously had MModal Fluency Direct configured as a fat install, meaning the product was locally...
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Operations, Product
MModal Fluency Direct is very easy to use. Providers can use tethered microphones that plug into...
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Relationship
3M’s response times to our issues haven’t necessarily been robust. We have worked with our account...
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Product
The product does not integrate well with our EMR.
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Product
One of the biggest issues we see is physician burnout, and we offer solutions to help with that...
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Product
3M's technology is likely nearing where it needs to be, but it is not there yet. There is a lack of...
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Product
With MModal Fluency Direct, we have not seen any major upgrades in some time. If something is...
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Relationship
We have had great support from the executives at 3M. It is easy for us to get in contact with...
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Loyalty
When we made the decision to go with MModal Fluency Direct, it was the right decision at the time....
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Product
If we say a verb that ends in an "ed," such as "I worked," the system tends to skip the "ed" and use...
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Product
We just got an upgrade recently to the last version of the product, and I still haven't decided...
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Product
Some of the correction methods within MModal Fluency Direct and some of the features that are hard...
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Relationship
All my MModal account managers have always been proactive. If they see anything wrong, they alert...
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Product
The product is down a lot and has a lot of issues. Sometimes the incidents of downtime can last a...
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Relationship, Product
3M does keep their promises and has taken very good care of us. 3M is working on using AI technology...
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Loyalty, Product, Value
For the most part, our staff members like MModal Fluency Direct a lot. They like it a lot more than...
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Product
In our specialty’s workspace, we have equipment that makes quite a bit of noise to the point where...
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Relationship, Value
3M hasn’t charged us for any of the things I have asked for. They have never said that something is...
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Operations
3M treated us very well during the implementation. We have never really had any ongoing training,...
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Product
Some of the more advanced features in MModal Fluency Direct where the user can go in and create...
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Relationship
There is one particular person I communicate with on 3M’s support team, and that person is...
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Loyalty, Product
We love MModal Fluency Direct. A lot of the doctors here had used other products in the past, but we...
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Relationship
I have always had great support from 3M. They are responsive when I call the tech support team or...
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Product
Our use of the product has increased. But I would say that we are at about 97% compliance with...
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Relationship
With any solution, frustrating things pop up every once in a while. Some of those things have to do...
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Operations, Product
With the way we have MModal Fluency Direct set up, the solution automatically loads when users use...
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Product
MModal Fluency Direct does everything that people need it to do. A lot of people use the system at a...
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Relationship, Operations
New bells and whistles don't come our way because the product is pretty simplistic or singular in...
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Relationship, Product
3M provides reports for us every month on our user activity, but they haven't been proactive in...
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Loyalty, Value
We adopted MModal Fluency Direct because we were using another product, but we found that MModal...
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Loyalty, Relationship, Product
3M has some new technologies, but they are not communicating their value to us very well, and they...
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Loyalty
I am not sure whether the system is in our long-term plans. We are in the process of switching over...
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Culture, Value
If I were making a purchasing decision today, I wouldn't be against buying the product again, but I...
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Culture, Value
In terms of costs, everything is as it was presented.
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Product
Some of the limitations that we experience with the system have more to do with our EMR than with...
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Operations, Product
MModal Fluency Direct is a cool solution. When we dictate things, the system translates the words...
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Culture, Product
The vendor could recommend different microphones when the customers are initially starting. We have...
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Relationship, Operations
Whenever we call the vendor for support, we know we are going to be on the phone forever. The vendor...
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Product
Internally, our end users hesitated, and there was some pushback. But at the end of the day, they...
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Product
MModal Fluency Direct meets all of our needs, but there are some improvements that need to be made.
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Relationship, Product
We have had an internal issue with physicians having issues using the cell service piece for a...
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Product
Most of the physicians that do use MModal Fluency Direct love it. They love the template models and...
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Relationship, Operations
The group that we generally deal with is very responsive to any questions we have. We haven't had...
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Operations
We had a bit of an issue with an upgrade. It took longer than one would expect to get the upgrade...
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Culture, Value
3M is not charging us for every little thing. They are very generous in helping us audit to make...
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Relationship
3M’s support team has been good in terms of being responsive and putting in the effort when we have...
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Relationship
Ever since 3M and MModal merged, the customer support team has not been very useful. The support has...
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Value
If we want something from the vendor, we have to pay for that thing.
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Loyalty
When we first purchased the product, MModal Fluency Direct was the only platform that would support...
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Product
I use MModal Fluency Direct all the time. It is a great solution. I am quite happy with the product....
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Operations
The training from 3M is good because we always get emails about tips and tricks for MModal Fluency Direct....
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Operations, Product
One issue with the product is just the typos that it makes. I don't always proofread, but most of...
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Operations, Operations
Things go reasonably well anytime we get an upgrade. We haven't had to use the vendor's services...
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Product, Product
The interoperability in the hospital systems has been excellent. But in our office setting, the...
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Product, Product, Value, Value
MModal Fluency Direct has been a great tool for our providers. It is often updated to include new features....
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
3M needs to continually work on adding voice recognition to the product. Their vocabulary database...
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Relationship, Relationship
3M’s support is always very good, and our contact people have stayed the same for a long time. That...
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Product, Product
MModal Fluency Direct is very intuitive and easy to learn. 3M continually upgrades it based on our...
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Loyalty, Loyalty, Product, Product
MModal Fluency Direct is our primary tool for the majority of our providers, but it probably won't...
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Relationship, Relationship
If someone is looking for a technology partner who will take their needs into account, 3M is the...
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Relationship, Relationship
If we have issues with MModal Fluency Direct, 3M tries to fix them as soon as possible. Also, 3M is...
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Relationship, Relationship, Product, Product
We have had issues with providers uploading dictations, but 3M has been rectifying the issues, and...
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Product, Product
Most of my providers love MModal Fluency Direct because it is easy to use. They like the mobile app,...
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Culture, Product
Like all speech-to-text applications, MModal Fluency Direct has its pros and cons. The recognition...
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Relationship, Operations
I am unsure how often the updates come out, and there is zero communication. I have to seek out our...
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Relationship
We would like a better way to reach 3M if providers are having issues. Right now, I go to our...
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Relationship, Product
In general, nobody is satisfied with the speech-to-text solution. There are always issues, and...
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Culture
3M has changed since they became 3M. Their whole sales approach and their approach for renewals and...
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Loyalty
I don’t think 3M is taking the opportunity to talk about their new technology and where they are...
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Loyalty, Value
My satisfaction a year from now depends on how the conversation goes with the renewal, but I would...
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Product
MModal Fluency Direct has a bunch of great features for navigating throughout the chart and finding...
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Relationship
I might have concerns about 3M’s development, but they do remain committed to their promises.
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Product
I would tell a peer that MModal Fluency Direct is really user friendly, even for people with...
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Relationship
3M is responsive, meets our needs, and takes care of any issues we have. We haven't had any issues...
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Relationship
3M has been pretty good with getting back to us. Our adoption specialist is very good about keeping...
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Relationship
We have a very good relationship with our adoption specialist and our technical support person. They...
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Product
MModal Fluency Direct does a very good job with voice detection expectations. We have had a lot of...
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Product
The lag time with MModal Fluency Direct is sometimes rough, and the product quality is hit or miss...
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Product
Whenever I go into our EMR, the commands change. I don't know whether that is an MModal thing or our...
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Operations, Product
If users are computer savvy and use the product to their full advantage, they can use it at a high...
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Relationship
3M is pretty good at executive involvement. We had some issues, and 3M got on a call with us and did...
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Loyalty, Product
Since we purchased MModal Fluency Direct, 3M's delivery of new technology has been average. 3M needs...
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Culture, Relationship
I am not fully satisfied with 3M. When we initially contracted with MModal, we were speaking with...
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Loyalty
When we were looking for a different speech recognition product, we compared MModal Fluency Direct...
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Relationship, Operations
We have regular meetings with 3M. The meetings are not long, but 3M is very prepared with reports...
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Relationship, Product
I have seen some differences since 3M took over MModal. Since the acquisition, innovation and...
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Loyalty
I think that it would have been better to stay with our previous vendor only when we address new...
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Culture, Product
The product works as promoted but in waves. There are weeks during which we don't hear from...
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Relationship, Product
The vendor needs to improve their communication and minimize outages. We don’t feel like the product...
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Relationship
Things have been pretty standard. We haven’t had any major incidents. We have been assigned a new...
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Operations, Product
We implemented an upgrade a while back that broke everything, and the system was broken for a while...
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Loyalty, Product
MModal Fluency Direct does its job. The big two vendors are 3M and Nuance, and our EMR vendor...
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Loyalty
We are doing well with the switch to MModal Fluency Direct. Change is tough and is a bit harder on...
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Relationship, Operations
I like MModal Fluency Direct because I work with a very good contact. That person does an excellent...
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Operations, Product
Everything seems to work well in the product. It interfaces with our EMR, and everything goes well....
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Culture
We bought MModal Fluency Direct when the vendor was just MModal. When 3M took MModal over, 3M did...
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Culture, Loyalty
My desire in 12 months is to be in contract with MModal. However, I might not be able to do that due...
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Culture
The products that 3M provides are great. I do sometimes feel additional pressure on the upsell, like...
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Product
MModal Fluency Direct is absolutely awesome. It does everything it is supposed to do, and it is...
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Relationship
3M’s support team is awesome, and anytime I need anything, I have a go-to person. This person knows...
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Relationship
My experience with MModal Fluency Direct was great before, and it is great now. There is one...
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Operations
Of all the systems that I have gone live with, MModal Fluency Direct had the least number of issues...
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Product
3M has some of the best tools. They certainly do keep us up on MModal Fluency Direct. This product...
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Relationship
I get a tremendous number of emails from 3M saying that they are going to be making some kind of...
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Loyalty, Value
One of the reasons we ended up choosing 3M was that they avoided charging for every little thing.
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Operations
We had a couple of issues with the implementation of MModal Fluency Direct. 3M was hands on during...
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Product
We have had some issues getting MModal Fluency Direct working on both Mac and Windows computers. The...
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Product
MModal Fluency Direct is a great product. Some of our providers are happy with its dictation...
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Relationship, Product
We haven't had any integration problems. If we want to integrate MModal Fluency Direct with...
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Product
MModal Fluency Direct’s reliability has been good, and I don't think we have had much downtime, if...
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Relationship
I am in pretty regular contact with our representative at 3M. When there is downtime, I can get the...
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Relationship
There are times when we have an issue and reach out to 3M, and they say that they are working...
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Product
MModal Fluency Direct’s entire purpose is to reduce pain points in completing notes and promote no...
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Relationship
3M communicates very well, and they are always willing to help and give additional resources when...
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Relationship, Operations
The product works very efficiently, and 3M is always doing updates to keep up with any trending...
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Product, Value
I would like to see some advancement in 3M's CDI; I would like to see something more cost effective...
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Relationship
I wish 3M would get back to us a little bit faster with some of our technical issues. At times, the...
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Operations
I would like 3M to have more on-site team members during implementations.
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Operations
There is not a whole lot of ongoing training with MModal Fluency Direct. I do get my monthly emails...
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Product
We have a lot of variables because of the way that we put MModal Fluency Direct out there, meaning...
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Product
MModal Fluency Direct is easy to use. It is a good product.
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Relationship
We would like more personal involvement from 3M. We just haven't had any for a while. My account...
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Loyalty
I would recommend MModal Fluency Direct because it is a decent product. I would just say to someone...
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Relationship, Product
3M is doing a phenomenal job with a lot of things, such as the automatic coding piece and CDI with...
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Relationship
3M is struggling to communicate what is on the horizon. They have been doing the work for quite some...
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Product
MModal Fluency Direct is awesome in terms of upgrades. There are very few, and they happen behind...
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Operations
The implementation was a little challenging. There was a lot of chaos with the physician training,...
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Product
MModal Fluency Direct is a solution for the medical staff, and they are happy with the solution. It...
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Culture, Loyalty, Relationship
The sales experience and support with MModal were phenomenal. We have not really engaged with 3M on...
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Relationship
Mostly, we have a really good collaborative relationship with 3M, and we have a team that is there...
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Operations
3M is fantastic about offering training. They do ongoing training with us with question-and-answer...
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Operations
The physicians understand the product, and there is a pretty good plan. Our people go through enough...
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Relationship, Product
We still have nagging issues with spacing and punctuation. We don't know how to improve those...
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Loyalty
Our only concern about MModal Fluency Direct is that it is cloud based. If the product goes down,...
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Relationship
We have a good customer service representative that helps us get everything that we need.
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Relationship, Product
The product is cloud hosted, so we get notifications when there is going to be an outage unless...
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Operations
The implementation of MModal Fluency Direct was a breeze. That was an easy project. The vendor was...
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Product
We don't have providers asking for more functionality. They are happy with what they have. The...
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Relationship
Because the product is cloud based, we can get the support team to help us solve a problem in a...
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Value
MModal Fluency Direct helps reduce the time needed for documentation for most providers, but the...
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Culture
Our most recent contract negotiations showed 3M back in the same situation that we have always been...
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Loyalty
We have been in the industry for a while, and we have been seeing things happen with 3M that have...
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Product
MModal Fluency Direct has done well. Things come along for the most part with no issues. We are very...
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Culture
We struggled greatly at one point with a renewal. We wanted to bring everything together because we...
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Loyalty, Relationship
We have concerns around the innovation for MModal Fluency Direct. Even though we went with MModal...
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Product
With MModal Fluency Direct, we must train our voices in the system. We have looked at other systems...
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Operations
The vendor was excellent. The project manager from 3M delivered things on time and addressed any...
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Relationship, Product
The quality of the updates is not as we expected. For the dictation process, we have no issues at...
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Relationship, Product
3M needs to develop their bolted-on features so that there is consistency in how the features...
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Relationship
When we call and escalate issues, the vendor is responsive, but they are not as quick as we would...
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Relationship
We have regular meetings, but things are more or less from 3M's perspective. The vendor's midlevel...
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Relationship
We had a couple of users who wanted certain things. Once we got ahold of 3M, they were able to...
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Product
MModal Fluency Direct is a very intuitive product out of the box. The system is easy to use for...
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Culture, Relationship, Product
3M keeps promises about 50% of the time. We have told the vendor that there are things that we...
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Product
MModal Fluency Direct handles certain parts of speech incorrectly. For example, when we use a past...
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Relationship, Product
3M has a system where we can report things and give feedback. The problem is that we give the...
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Culture, Product
When we were sold the product, we were told that the solution learned from its mistakes and improved...
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Relationship
MModal has an account manager assigned to us who sometimes has time to get in touch with us and...
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Product
We would like it if the system noticed that we have to correct a lot of things, and we would like it...
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Product
With MModal Fluency Direct, the goal would be to improve the quality and ease of documentation. The...
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Loyalty
The main reason we switched to 3M's solution so many years ago was that it was cheaper than our...
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Relationship
The vendor's support is the number-one reason we are with 3M. They are very responsive. If we have...
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Relationship, Operations
The 3M acquisition was a big problem. The company is a completely different company now, and in...
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Operations, Product
We have had a lot of issues with integration. We tried to add integration between MModal Fluency...
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Product
We need to have more reliability with 3M’s cloud solution. There have been a couple of outages.
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Relationship
I had to escalate things to 3M’s leadership on several occasions, and they were very helpful. They...
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Product
The quality of the voice recognition based on the number of errors reported by our specialty users...
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Loyalty, Relationship
This used to happen more, but 3M needs to reach out proactively and gather input from the customer...
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Operations, Product
We had issues taking the last upgrade in that it wasn’t working properly. The initial attempt was...
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Loyalty
We still anticipate renewing with 3M, but we will consider an RFP at some point in the next few...
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Relationship
Since the transition from MModal to 3M ownership, the relationship has frayed a bit. We used to have...
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Operations
Earlier in our contract and during our implementation, the training was very good, and the vendor...
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Product
The basic functionality of the product as a voice recognition suite is pretty good. The usability is...
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Relationship
3M has the ability to communicate, ask questions, and get any issues resolved in a very timely manner....
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Operations, Product
MModal Fluency Direct is very easy to function and easy to train on. The doctors love the product....
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Product
We have not had any problems with the integration part of MModal Fluency Direct.
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Operations
MModal does have some training, but we prefer to do our training in-house. We have people...
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Operations, Product
MModal Fluency Direct is more basic than other systems we have used. There are a lot of things we...
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Product
The system is very good at learning our voices. MModal Fluency Direct is a really good system, and...
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Culture
We know what we are walking into. When we go into a contract with MModal, we know exactly what we...
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