MModal Fluency Direct Comments

 
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Current Time Inside Cache Tag Helper: 9/27/2020 1:28:22 AM and Model.EvProductId = 73338

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User Commentary

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Director

Functionality and Upgrades

The system is reliable. I am trying to remember the last time I had a system outage. The disruptions...

Aug 2020
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Director

Relationship

The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances...

Aug 2020
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Director

Implementation and Training

I found 3M to be very thorough in their implementation. It was well thought out and well planned....

Aug 2020
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Director

Functionality and Upgrades

Some providers say that the system never gets the transcription right. I look at the accuracy...

Aug 2020
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Director

Relationship

Something that impresses me is that even after our go-live, we still meet with our account...

Aug 2020
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Director

Functionality and Upgrades

Compared to other speech recognition systems, the MModal product is very standard. We have to teach...

Aug 2020
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Manager

Implementation and Training

We have had trouble with the product; it needs some improvements. We have had trouble with getting...

Jul 2020
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Manager

Service and Support

The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...

Jul 2020
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Manager

Implementation and Training

We don’t really have a need for additional training, but the initial training was excellent.

Jul 2020
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Manager

Functionality and Upgrades

Our physicians say that the solution doesn’t work as well as they expected it to, but they have...

Jul 2020
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Nurse

Relationship

We have to prod MModal for information. We don’t always know when new things come out. MModal...

Jul 2020
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Nurse

Other Observations & Comments

When we are doing an integration with another vendor, they need to supply MModal with information....

Jul 2020
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Nurse

Service and Support

3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...

Jul 2020
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Nurse

Functionality and Upgrades

It is a little clunky to use the apps. We don’t really know which support line to call. MModal...

Jul 2020
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Nurse

Functionality and Upgrades

3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...

Jul 2020
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VP/Other Executive

Other Observations & Comments

I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The transcriptionists seem to like their piece. The physicians like the voice recognition. The...

Jul 2020
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Director

Service and Support

The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...

Jun 2020
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Director

Relationship

When we have questions about our invoices, we have to reach out to the vendor multiple times to get...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot...

Jun 2020
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Director

Relationship

There have been some slight changes since 3M acquired MModal, but for the most part, things have...

Jun 2020
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Manager

Relationship

Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and...

Jun 2020
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Manager

Service and Support

The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big...

Jun 2020
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Manager

Service and Support

I think the vendor is very customer-centric, and they really want to learn what our feedback is and...

Jun 2020
 Helpful

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Manager

Implementation and Training

The biggest challenge I had with MModal through the implementation was the administrative training,...

Jun 2020
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Manager

Future Outlook

I had a really rough time with my adoption specialist initially. That vendor specialist would not...

Jun 2020
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Manager

Service and Support

The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...

Jun 2020
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Manager

Functionality and Upgrades

The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...

Jun 2020
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CIO

Relationship

3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...

Jun 2020
 Helpful

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CIO

Technology

I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...

Jun 2020
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Director

Technology

MModal is a delight to work with. They are a great company with a great product. I really like that...

Jun 2020
 Helpful

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Director

Service and Support

Our tech from MModal is great. The person really understands the technology of the product. The...

Jun 2020
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Director

Relationship

We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the...

Jun 2020
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Director

Technology

3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...

Jun 2020
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Director

Relationship

3M is really trying to make sure that we are getting the right tools that our hospitals need. They...

Jun 2020
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Manager

Implementation and Training

The drawback of the product is the amount of time that is required for training. In any speech...

Jun 2020
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Manager

Lessons Learned

The system's usage comes down to the education provided. If people just use MModal Fluency Direct as...

Jun 2020
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Manager

Relationship

I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...

Jun 2020
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Manager

Service and Support

3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,...

Jun 2020
 Helpful

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Manager

Relationship

3M's support has been great, and we have formed a great relationship with them over the past couple...

Jun 2020
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Manager

Functionality and Upgrades

MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system...

Jun 2020
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CIO

Functionality and Upgrades

We have had a lot of good experiences with the system. When the physicians are reading in their...

May 2020
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CIO

Functionality and Upgrades

The system’s voice recognition technology is its underlying capability, but behind that is what I...

May 2020
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CIO

ROI / Cost (care and feeding)

The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I...

May 2020
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CIO

Relationship

Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...

May 2020
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Manager

Functionality and Upgrades

Providers have adapted well to their new option. Our support specialist with 3M has been wonderful...

May 2020
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Manager

Implementation and Training

Training takes about an hour. MModal provides us with a handout to give providers that has a diagram...

May 2020
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Manager

Interfacing and Integration

The biggest downfall is that the system is not integrated with our EHR. So providers do need to open...

May 2020
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Manager

Relationship

Our support specialist is very attentive and quick to respond to any issues or questions we have. If...

May 2020
 Helpful

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Director

Implementation and Training

I have not had any training experiences with 3M since we used the initial training materials and...

Apr 2020
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Director

ROI / Cost (care and feeding)

We have received our money’s worth, but there are still some things in the solution that just aren't...

Apr 2020
 Helpful

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Director

Implementation and Training

We have exceeded our expectations with MModal Fluency Direct because we are actively going faster in...

Apr 2020
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Director

Other Observations & Comments

Our volume has dropped significantly. We have facilities that are using nothing but the front end....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

We are planning to move forward with the 3M product as we transition to a new system. The 3M product...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

No product is perfect; there are definitely improvements that could be made. We would like there to...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor did a good job of explaining the product. They trained us on it, and that training was...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The challenges we have aren't with the system per se. The challenges lie more with the physicians....

Apr 2020
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Director

Relationship

Everything has been good. We have an adoption person right now. At one point, we had more frequent...

Apr 2020
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Director

Relationship

The vendor's turnaround time is usually faster than contracted. We don't have any problems with the...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

MModal gives us a really good service. The system does its job, and that is why providers sign up...

Apr 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

There are hiccups in the transcription services. I think the problem could be solved if the admins...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. It is meeting all of our needs. MModal is doing a really great...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

There has been a decrease in transcription services on the back end but not by very much. The speech...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

Everything in the system is one thing. That is the whole reason we went with MModal. Their front-end...

Apr 2020
 Helpful

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Manager

Service and Support

As long as everything is running, I don’t need to talk to executives. My account manager comes on...

Apr 2020
 Helpful

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Manager

Service and Support

MModal Fluency Direct functions well. The vendor seems to try to keep up and be aware of what we are...

Apr 2020
 Helpful

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Manager

Service and Support

The vendor has kept the transition between solutions pretty seamless. They have kept the help desks...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

Doctors have been dropping out a lot, so I think the solution has maybe been increasing physician...

Apr 2020
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Director

Functionality and Upgrades

The application has proven to be extremely flexible. It seems to work just as it was designed to...

Apr 2020
 Helpful

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Director

Implementation and Training

3M has been good to work with, but I do wish they had additional training and particularly more...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Once the system was up and running, we needed close to no support from the IT side, and that was great....

Apr 2020
 Helpful

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Director

Other Observations & Comments

The vendor does charge a little more for everything, but I am kind of on the fence in terms of...

Apr 2020
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Director

Relationship

We are able to reach out to executives, and they even join our monthly call.

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The product works well. Some of the providers have some difficulty with it, but that is really based...

Apr 2020
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Director

Other Observations & Comments

We don’t have updates too often. Usually, we have updates about once per year.

Apr 2020
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Director

Functionality and Upgrades

I have been really happy with the system and haven’t had any problems. I haven’t encountered or...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I could see us moving away from the vendor due to physician frustration. The physicians are...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor avoids charging for every little thing. We have hardly been charged anything extra. The...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor is taking steps to work with us on resolving problems, but resolving problems takes...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has been great. In the past year, we have seen more of an embracing of the solution. I...

Apr 2020
 Helpful

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Analyst/Coordinator

Relationship

I have a very close relationship with our sales representative and our sales engineer. We do have an...

Apr 2020
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Analyst/Coordinator

Service and Support

The only thing that still remains to improve is MModal’s help desk. The initial call is fine. The...

Apr 2020