MModal Fluency Direct
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User Commentary

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Manager

I really haven't had a lot of issues with MModal Fluency Direct. The vendor seems to be very willing...

Jun 2022
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Manager

The vendor is pretty up front about the costs they charge for everything. We have had some things...

Jun 2022
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CNIO

The system is still challenged when providers have heavy accents. There is some work that the vendor...

Jun 2022
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CNIO

MModal Fluency Direct has what we are looking for. We have had good luck with 3M's system, but it is...

Jun 2022
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Manager

3M has made some improvements, but we have been having quite a bit of unplanned downtime, and the...

Jun 2022
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Manager

Our client executive has been a little bit better about alerting us to issues, but that has only...

Jun 2022
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Manager

Since MModal was acquired by 3M, the vendor's infrastructure is just not where it needs to be. The...

Jun 2022
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Director

I love the emails that 3M sends with information on additional things users could do in the software...

Jun 2022
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Director

I am happy with 3M. They do a great job.

Jun 2022
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Analyst/Coordinator

Everyone I have worked with at 3M has been helpful when I have had questions. The tool is easy to...

Jun 2022
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Director

The vendor’s implementation and support teams were excellent. We wanted to be able to use the system...

Jun 2022
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Director

MModal Fluency Direct works unbelievably well even for people with strong accents. The users have...

Jun 2022
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Analyst/Coordinator

The vendor is working on improving some AI features, which are what we are looking for. I think that...

Jun 2022
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Analyst/Coordinator

3M has prebuilt training videos, and the only way we can access them is through the portal or the...

Jun 2022
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Analyst/Coordinator

We usually have good uptimes with MModal Fluency Direct, but recently they have had outages, so the...

Jun 2022
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Analyst/Coordinator

The pricing is good, but we would like to see more features for our money, such as AI features. We...

Jun 2022
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Director

Getting scheduled times with our account representative when we have issues or questions is a bit of...

Jun 2022
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Analyst/Coordinator

We are switching EMRs next year, and I know there is a lot of talk about whether we are keeping...

Jun 2022
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Director

In the presales process, 3M was fantastic, and what they did for us was very beneficial. 3M was much...

Jun 2022
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Director

Not all our physicians use voice recognition. Some of our physicians think they can type faster. I...

Jun 2022
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Analyst/Coordinator

Most of our users like the product. There are always some flaws, but the system is pretty...

Jun 2022
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Analyst/Coordinator

I like 3M’s technical support. 3M tries to stay on top of issues. My contact with the company is...

Jun 2022
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Analyst/Coordinator

The technology behind MModal Fluency Direct is pretty good. There are a lot of features that are...

Jun 2022
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Analyst/Coordinator

Our contact from the vendor's organization is amazing. They are always professional and kind. They...

Jun 2022
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Director

I have worked with a lot of vendors over the years, and 3M has been one of the better ones that I...

Jun 2022
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Analyst/Coordinator

We had some rules that weren't working when 3M tried to set them for a specific dictator. The rules...

Jun 2022
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Analyst/Coordinator

The product doesn’t integrate with our EMR as much as we would like it to.

Jun 2022
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Analyst/Coordinator

3M’s strength is the support; they have great support.

Jun 2022
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Director

The support has been good. The vendor stays engaged with us when we reach out. For example, we have...

Jun 2022
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Director

We have had some issues with security updates for the product because we have to run those updates...

Jun 2022
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Director

When the system is working, it is great. MModal Fluency Direct picks up most of my physicians, even...

Jun 2022
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Director

The product doesn’t always work as smoothly as it should with our EMR. Sometimes the physician’s...

Jun 2022
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Director

3M’s training has improved drastically, and if we need help getting the doctors to reengage with the...

Jun 2022
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Director

3M’s support could use some improvement. If a physician is calling the help desk, the support is...

Jun 2022
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Analyst/Coordinator

The goal of an EMR is to make everything electronic. In the past, we had a call-in service for...

Jun 2022
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Analyst/Coordinator

The more functionality that the solution's microphones have, the more our doctors like them. Some of...

Jun 2022
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Analyst/Coordinator

The only thing that our doctors don't like about the system is that they have to dictate within a...

Jun 2022
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Analyst/Coordinator

When we make major changes, we have to pay for services from the vendor's IT team. We expect that...

Jun 2022
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Director

I was really impressed when the vendor sent someone out to train us and show us things. That was...

Jun 2022
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Director

The providers do have some issues with the product. It is hard to lead a physician in how to...

Jun 2022
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Director

I like that the system learns based on people’s speech patterns. It has a learning function to learn...

Jun 2022
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Director

The system has decreased inefficiencies with providers and has given them real-time, remote access...

Jun 2022
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Analyst/Coordinator

Our users here have to do a lot of correction, but a lot of that has to do with the speech patterns...

Jun 2022
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Analyst/Coordinator

MModal Fluency Direct goes fast, so we see things in real time. Physicians don't complain. The...

Jun 2022
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Analyst/Coordinator

I have a direct line to support from executives.

Jun 2022
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Analyst/Coordinator

We haven't seen an issue with 3M's implementation services for our upgrades. I have not seen any...

Jun 2022
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Manager

We are exploring another vendor right now, but we still have a contract with the vendor for MModal...

May 2022
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Manager

There isn't really any ongoing training from MModal. It is all our internal folks that conduct the...

May 2022
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Director

We haven’t had any training lately, but we haven’t really scheduled anything ourselves. The training...

May 2022
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Director

The vendor's support team has always been there when I have needed them, and they correspond through...

May 2022
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Director

It was kind of slow getting the system set up for physicians because people were accustomed to how...

May 2022
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Director

The doctors seem to like the system. It helps that the system provides reports in almost real time...

May 2022
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Director

Every now and then there will be some issues with the system, but the vendor will fix them with us...

May 2022
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Director

The vendor does charge for every little thing. That is something I don’t like. If we want to add any...

May 2022
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Director

I do have requests from medical staff to change vendors, but we have other competing priorities. The...

May 2022
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Director

The vendor does okay with keeping their promises. 3M is not perfect. We had a big problem with the...

May 2022
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Director

Some of the training comes through our EMR, and some of the training comes in through interfaces....

May 2022
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Director

MModal Fluency Direct actually interfaces pretty well with other products. Everything has...

May 2022
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Director

I haven't really seen any new technology from the vendor lately. 3M's competitor calls me all the...

May 2022
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Analyst/Coordinator

The system has been good, and the vendor has been responsive when we have had issues. The vendor has...

Apr 2022
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Analyst/Coordinator

We have to get our IT team to meet with each individual provider and uninstall and reinstall new...

Apr 2022
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Analyst/Coordinator

I like the reporting in the system. I can know which of my providers are utilizing the system and...

Apr 2022
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Physician

MModal Fluency Direct works well. It is much better than our previous product. I would buy MModal...

Apr 2022
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Physician

MModal Fluency Direct only integrates with a few programs. It doesn't have a lot of integration options....

Apr 2022
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Analyst/Coordinator

MModal Fluency Direct is great. We have one or two physicians who are constant squeaky wheels, but...

Mar 2022
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Analyst/Coordinator

3M doesn’t nickel-and-dime because we purchase a bundle based on our hospital bed count. The package...

Mar 2022
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Analyst/Coordinator

We had a great implementation team. Even during the lead-up before we went live when the team was...

Mar 2022
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Analyst/Coordinator

The vendor's individuals that I have worked with have been great. The overall service has maybe been...

Mar 2022
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Analyst/Coordinator

An issue came up and took longer than expected to resolve, but the vendor never stopped working on...

Mar 2022
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Analyst/Coordinator

MModal Fluency Direct is integrated into our EMR for the majority of our users. We don't do much...

Mar 2022
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Analyst/Coordinator

When updates are done to MModal Fluency Direct, there isn’t anything we have to be conscious of. 3M...

Mar 2022
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Analyst/Coordinator

I am really happy with the product. If anybody told me they were looking for a solution, I would...

Mar 2022
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Director

3M’s charges are average. I wouldn’t say that they are good or that they go out of their way to...

Mar 2022
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Director

We are pretty happy with MModal Fluency Direct. We were coming from a very old product, so stepping...

Mar 2022
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Director

3M’s support is a bit better than average. We have had MModal Fluency Direct for so long that we...

Mar 2022
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Director

A lot of times, 3M is telling us about new upgrades and new solutions, and in some ways, it is good...

Mar 2022
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VP/Other Executive

3M keeps their promises, but they do so with a lot of delay and follow-up. That speaks to 3M's...

Feb 2022
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VP/Other Executive

We have an executive account partner from 3M that we can reach out to and involve. When push comes...

Feb 2022
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VP/Other Executive

I would like to know whether 3M truly sees anyone as a competitor or whether they believe they are...

Feb 2022
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Analyst/Coordinator

We had a really outstanding experience with the trainer we got; they were awesome. They had to train...

Feb 2022
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Analyst/Coordinator

MModal Fluency Direct seems to be a very stable application. Once, I had to reset someone's...

Feb 2022
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Manager

In general, we are pretty happy with the product. However, it is really expensive.

Feb 2022
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VP/Other Executive

Some of 3M's products and the integration feel like beta versions to me. They didn't seem ready to...

Feb 2022
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VP/Other Executive

We have run up against some issues with reporting where 3M has told us that we could do certain...

Feb 2022
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Director

Our time with 3M has been great. Our physicians really love MModal Fluency Direct. 3M has been...

Feb 2022
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Director

Our contract with 3M is really smooth. Other contracts I have with other vendors drive me crazy, but...

Feb 2022
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Director

Based on the product that we use today, dictation systems are very classic technology, and back-end...

Feb 2022
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VP/Other Executive

MModal Fluency Direct is so particular. We cannot easily share things with the product.

Feb 2022
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VP/Other Executive

MModal Fluency Direct is a good product. I wouldn't say that it is the best system on the market,...

Feb 2022
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Nurse

I like MModal Fluency Direct because it is easy to use. It is easy to train the physicians on the...

Feb 2022
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Manager

Communication is key. The vendor is always quick to get back to me and help me solve problems if...

Feb 2022
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Manager

3M tends to overpromise a bit. Their development process is a little slow. We have been waiting for...

Feb 2022
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Manager

We have a good relationship with the MModal Fluency Direct team. We have representatives assigned to...

Feb 2022
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Manager

The system has a few glitches here and there, but in terms of voice dictation, MModal Fluency Direct...

Feb 2022
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Manager

I would recommend 3M with some caveats. Each environment is slightly different. There can be pain...

Feb 2022
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Manager

I have some high hopes for MModal Fluency Direct's newest version. It is supposed to have a feature...

Feb 2022
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Manager

MModal tended to be more personal when it was a smaller company; they were a little more flexible....

Feb 2022
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Director

3M nickel-and-dimes. We get charged for any service calls we make to 3M. We are charged more than I...

Feb 2022
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Director

It is mainly left up to the end users to do most of their own training. My answer to whether the...

Feb 2022
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Director

Around interoperability, we have had some issues getting the speech recognition into our EMR. But I...

Feb 2022
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Director

MModal Fluency Direct was a very stable, strong product that worked very well for us until about a...

Feb 2022
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Director

3M's support is very segmented. We had a very long, annoying issue for several months in which we...

Feb 2022
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Director

The product has been broken for so long and is not functional for us. I don't think there has been a...

Feb 2022
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CMIO

3M isn't keeping their promises now. They did keep their promises initially, but after they were...

Feb 2022
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CMIO

Historically, the vendor didn't nickel-and-dime us, but that has changed.

Feb 2022
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CMIO

If a patient has diabetes with complications, then a physician will have that clearly documented in...

Feb 2022
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Manager

We are leaning on 3M more and more for various things that we do. The vendor has been a great...

Feb 2022
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Manager

3M understands that our relationship is long term and there is no need to nickel-and-dime. We also...

Feb 2022
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Manager

3M has great support for implementations. We don't rely on them a whole lot for training, but they...

Feb 2022
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Manager

There are some improvements that I would like to see in the product, and we continually talk to the...

Feb 2022
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Manager

I wish that 3M were more proactive, but being proactive is hard with an organization like ours....

Feb 2022
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Manager

We have dedicated resources. The vendor’s highest level of leadership is engaged and aware.

Feb 2022
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Manager

We have had great engagement from the staff at 3:00 a.m., and that has been superb. We do regular...

Feb 2022
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Manager

We don't have a good champion in our organization to really sell the product. Sometimes I wish we...

Feb 2022
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CMIO

Around keeping promises, 3M will get there eventually with lots of cajoling and reminding from us...

Feb 2022
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CMIO

The vendor’s training seems kind of funky. The training is not overly professional, and I think it...

Feb 2022
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CMIO

We had some questions about what microphones we could and couldn't use, and the vendor wasn't...

Feb 2022
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CMIO

In general, I think people have been as happy with 3M as people were with our previous vendor, if...

Feb 2022
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CMIO

The product isn’t terribly easy to use, so users have to get used to using it. There are always...

Feb 2022
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CMIO

We had some difficulties implementing the product across different platforms, in terms of home...

Feb 2022
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CMIO

3M does have a vision of where their product needs to go, but they have yet to deliver. We are just...

Feb 2022
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CMIO

The vendor is good about emailing us, and they will at least acknowledge and get back to us. We get...

Feb 2022
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CMIO

We haven’t totally realized an ROI because we bought a whole package, and we haven't rolled out much...

Feb 2022
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Director

For our staff, having a great trainer who is able to dive into the training content on their own and...

Feb 2022
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Director

The opportunity for providers to take their cell phones in their room, have the microphone on, and...

Feb 2022
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Director

The product isn’t extremely intuitive to new users. Once they get used to it, it becomes very easy,...

Feb 2022
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Director

If we want to do corrections in the system, we select the piece that was incorrectly transcribed,...

Feb 2022
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Director

The system has some really nice features around integration. We can program the buttons to do...

Feb 2022
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Analyst/Coordinator

Someone from the vendor coordinates meetings and reaches out to us in advance to confirm them. That...

Jan 2022
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Analyst/Coordinator

I have no complaints about the product. The new version of it has additional features. All of our...

Jan 2022
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Analyst/Coordinator

In the past, there were some problems where the product couldn’t understand certain things like...

Jan 2022
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Analyst/Coordinator

Overall, our experience with the vendor has been good. Lately, we have had some hiccups with...

Jan 2022
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Analyst/Coordinator

I don’t work with the vendor directly very often, but we don’t have a lot of issues with them.

Jan 2022
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Analyst/Coordinator

The system is pretty simple. It is good software for our hospital. Not many providers complain about...

Jan 2022
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Analyst/Coordinator

We don’t get much information when there are upgrades to the system. I would like to be aware of any...

Jan 2022
||
(0)
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Director

MModal Fluency Direct delivers what it needs, and users are able to pick up on it easily. MModal...

Jan 2022
||
(0)
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 or  to see details.

Director

An integral feature with MModal Fluency Direct is the accuracy of the system. The administrative...

Jan 2022
||
(0)
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 or  to see details.

Director

Our adoption has never been what we wanted it to be. I recently pulled a report that told me that...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct saves us a lot of money compared to traditional transcription.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support is good and things get taken care of, but that can take some time, and there are times...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It feels like MModal Fluency Direct is easy to use, but for those who are coming off of dictation,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal Fluency Direct is pretty accurate. If we have things that are not working well for an area,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have internal trainers who help us with new physicians when they come on board from other...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MModal Fluency Direct is a good product, and 3M is a good vendor, but they are a big company, and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

3M continues to improve their products, and they are very honest about them. They know some of their...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The solution helps us to improve our documentation on the front end so that we will get fewer CDI...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our physicians really like MModal Fluency Direct. It has worked extremely well for us. Some of our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The MModal product works great; we don't really have any issues. One thing I like about the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The MModal implementation team was especially responsive, helpful, and knowledgeable. They catered...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only challenges that we have run into with MModal have been around compatibility with different...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our department had a lot of requests, and the MModal implementation team went way beyond my...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does a pretty good job of avoiding nickel-and-diming. Because of the type of license we...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whenever I need anything, I just email the team we are working with. But if I went to the help...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because of the size of our facility, we got our things done before 3M did, so it took a while to get...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct is a little expensive because the contract is multiyear. We never know what is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M's training people knew the product for the most part. They knew the ins and outs and the things...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our providers have been using the product for their charting. They say that the system has saved...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with 3M has generally been very positive, but they have held our hand a little too...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There were some hiccups. The original implementation didn't go quite as smoothly as we would have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MModal Fluency Direct dictates directly into our EMR. The systems are integrated perfectly. We...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A good portion of our providers have accents, and for those providers, there are issues because...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have had experience with several different vendors' dictation programs, and even with the issues...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The end-user experience has been pretty good. My department is very happy with MModal Fluency...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am not part of the big-picture talks about where the product is going. Since we have had the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our main contact person provides an incredible amount of support. If there is any little thing, we...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a product standpoint, MModal Fluency Direct is good, but I thought it would be a little more...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M is a huge company, and the downfall of that is that they have to try to get all their systems...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't ask the vendor for executive involvement, but I don't see much executive involvement...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor supported our implementation well. We were able to do one-on-one training for each...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution doesn't require much maintenance. I hardly ever have to deal with maintenance in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct will work with most systems, so it is interoperable. 3M will try to give us...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M doesn't give us same-day service. We have to wait for the next day. The vendor's service is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My general experience with MModal Fluency Direct is that our providers really like it. When we have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is one feature of the solution that our physicians use a lot and really like. They can put...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M is a good vendor and a good partner of ours. We are buying more of their products. They have been...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product costs enough every year, but the vendor doesn’t nickel-and-dime us for every little...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do most of the system upgrades on our own, but 3M is always there as a resource. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some additional functionality could make the system more efficient for users. The functionality is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M's web support is pretty good. We have regular meetings with our dedicated team from 3M, and we go...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The executive involvement is better than it used to be. We have a regular meeting with leaders at...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used another vendor's system before we purchased this one. Now that we have this product, the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is not a revenue generator, but the providers are happy with it, and that is worth...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MModal Fluency Direct is completely different from everything that we have done for education and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M isn't as responsive as another vendor that I know. I have a relationship with our adaptation...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to support, there is no comparison between 3M and our other vendor. Our other vendor...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M was just phenomenal with the implementation and training, and they continue to be phenomenal with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

3M was very proactive on the contract and sales side of things but not as much on the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are changing vendors because of our personal preferences. As an organization, we really wanted to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see better technical support for MModal Fluency Direct. I would like them to be more...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal has always been transparent with us. They are fair with contracting and pricing. Everything...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct has saved us a whole lot of money up front. We are fully integrated with our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal has a sales executive that has been with us since we first implemented the system. That...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Voice recognition technology has gotten really good across the board with multiple vendors. MModal...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

3M has been one of our fairest vendors in terms of working out pricing. We are not all dealing with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The system is easy to use, but the accuracy can be underwhelming even for end users who use the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We will probably stay with MModal Fluency Direct a while longer unless we see something different...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MModal Fluency Direct’s ease of use is pretty decent.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

3M is trying, and they really reach out. They very much want to resolve their issues.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

With the exception of training, the charge is flat and disclosed at the start. Training requires a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Overall, the system is amazing. It is very efficient. It can pick up an accent with very minimal...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct has very few hiccups. 3M does a great job with the system. MModal Fluency...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal Fluency Direct hasn't gotten any new features in a long time. The system has gotten just...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Historically, 3M didn't charge us for every little thing. However, after 3M purchased MModal Fluency...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

3M can't seem to break down the wall between different vendors that we use. MModal Fluency Direct is...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have gotten really good executive support from 3M.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MModal gave us a very high level of service, but 3M has been a problem to work with. We can tell the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

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