MModal Fluency Direct Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 1:28:22 AM and Model.EvProductId = 73338

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Functionality and Upgrades

The system is reliable. I am trying to remember the last time I had a system outage. The disruptions...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances...

Aug 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I found 3M to be very thorough in their implementation. It was well thought out and well planned....

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Some providers say that the system never gets the transcription right. I look at the accuracy...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Something that impresses me is that even after our go-live, we still meet with our account...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Compared to other speech recognition systems, the MModal product is very standard. We have to teach...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We have had trouble with the product; it needs some improvements. We have had trouble with getting...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We don’t really have a need for additional training, but the initial training was excellent.

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our physicians say that the solution doesn’t work as well as they expected it to, but they have...

Jul 2020
 Helpful

 or  to see details.

Nurse

Relationship

We have to prod MModal for information. We don’t always know when new things come out. MModal...

Jul 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

When we are doing an integration with another vendor, they need to supply MModal with information....

Jul 2020
 Helpful

 or  to see details.

Nurse

Service and Support

3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

It is a little clunky to use the apps. We don’t really know which support line to call. MModal...

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The transcriptionists seem to like their piece. The physicians like the voice recognition. The...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

When we have questions about our invoices, we have to reach out to the vendor multiple times to get...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

There have been some slight changes since 3M acquired MModal, but for the most part, things have...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

I think the vendor is very customer-centric, and they really want to learn what our feedback is and...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The biggest challenge I had with MModal through the implementation was the administrative training,...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

I had a really rough time with my adoption specialist initially. That vendor specialist would not...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...

Jun 2020
 Helpful

 or  to see details.

CIO

Technology

I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

MModal is a delight to work with. They are a great company with a great product. I really like that...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Our tech from MModal is great. The person really understands the technology of the product. The...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the...

Jun 2020
 Helpful

 or  to see details.

Director

Technology

3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

3M is really trying to make sure that we are getting the right tools that our hospitals need. They...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The drawback of the product is the amount of time that is required for training. In any speech...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

The system's usage comes down to the education provided. If people just use MModal Fluency Direct as...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

3M's support has been great, and we have formed a great relationship with them over the past couple...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have had a lot of good experiences with the system. When the physicians are reading in their...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system’s voice recognition technology is its underlying capability, but behind that is what I...

May 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Providers have adapted well to their new option. Our support specialist with 3M has been wonderful...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Training takes about an hour. MModal provides us with a handout to give providers that has a diagram...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The biggest downfall is that the system is not integrated with our EHR. So providers do need to open...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

Our support specialist is very attentive and quick to respond to any issues or questions we have. If...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I have not had any training experiences with 3M since we used the initial training materials and...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have received our money’s worth, but there are still some things in the solution that just aren't...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We have exceeded our expectations with MModal Fluency Direct because we are actively going faster in...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Our volume has dropped significantly. We have facilities that are using nothing but the front end....

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are planning to move forward with the 3M product as we transition to a new system. The 3M product...

Apr 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

No product is perfect; there are definitely improvements that could be made. We would like there to...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor did a good job of explaining the product. They trained us on it, and that training was...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The challenges we have aren't with the system per se. The challenges lie more with the physicians....

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

Everything has been good. We have an adoption person right now. At one point, we had more frequent...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor's turnaround time is usually faster than contracted. We don't have any problems with the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

MModal gives us a really good service. The system does its job, and that is why providers sign up...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

There are hiccups in the transcription services. I think the problem could be solved if the admins...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. It is meeting all of our needs. MModal is doing a really great...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

There has been a decrease in transcription services on the back end but not by very much. The speech...

Apr 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Everything in the system is one thing. That is the whole reason we went with MModal. Their front-end...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

As long as everything is running, I don’t need to talk to executives. My account manager comes on...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

MModal Fluency Direct functions well. The vendor seems to try to keep up and be aware of what we are...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has kept the transition between solutions pretty seamless. They have kept the help desks...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Doctors have been dropping out a lot, so I think the solution has maybe been increasing physician...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The application has proven to be extremely flexible. It seems to work just as it was designed to...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

3M has been good to work with, but I do wish they had additional training and particularly more...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Once the system was up and running, we needed close to no support from the IT side, and that was great....

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor does charge a little more for everything, but I am kind of on the fence in terms of...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

We are able to reach out to executives, and they even join our monthly call.

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works well. Some of the providers have some difficulty with it, but that is really based...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We don’t have updates too often. Usually, we have updates about once per year.

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been really happy with the system and haven’t had any problems. I haven’t encountered or...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I could see us moving away from the vendor due to physician frustration. The physicians are...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor avoids charging for every little thing. We have hardly been charged anything extra. The...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor is taking steps to work with us on resolving problems, but resolving problems takes...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has been great. In the past year, we have seen more of an embracing of the solution. I...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have a very close relationship with our sales representative and our sales engineer. We do have an...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The only thing that still remains to improve is MModal’s help desk. The initial call is fine. The...

Apr 2020