MModal Fluency Direct
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Service and Support
I don't deal with the support much except when we upgrade. But when we do have to deal with them, it...
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Technology
If we could get single sign-on functionality in the product, that would be a huge provider pleaser.
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Functionality and Upgrades
I don’t usually get a ton of calls from our users about issues with the product. We use virtual...
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Relationship
We have a good account representative. That person is very responsive and helpful, so I am happy...
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Implementation and Training
We don't upgrade very frequently with 3M, but when we do, the only difficulty is the requirement...
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Technology
In terms of technology from the vendor, there is not really anything new coming down the pike that I...
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Functionality and Upgrades
The product is the bane of my existence. The biggest headache that we have been having with MModal...
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Other Observations & Comments
For MModal Fluency Direct, a big pain point for us is that providers are not good transcriptionists,...
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ROI / Cost (care and feeding)
Since the purchase by 3M, there has definitely been a bit of a difference. It seems like they want...
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Functionality and Upgrades
In general, the product is meeting the needs of our providers. They really like the commands that...
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Functionality and Upgrades
The product’s greatest weakness is its computer updates, and the vendor really doesn't have much...
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ROI / Cost (care and feeding)
I am so grateful that we are not having to use traditional transcription methods. With those...
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Relationship
There have been a couple of times when it has been hard to get a hold of the vendor's IT support...
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Service and Support
We have a technical log, and we had to get to the point where dozens of providers were having...
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Functionality and Upgrades
Our providers love the product, but it gets worse with each update. I have a recurring meeting with...
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Service and Support
We have had a lot of technical issues with MModal Fluency Direct, and I have been asking for an...
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Functionality and Upgrades
MModal Fluency Direct is not an expensive software, and it has been extremely helpful. However, with...
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Service and Support
When we open tickets, the vendor is pretty good at responding. For one of our providers, the whole...
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Implementation and Training
The vendor provides us with training material, and then we train our own users. The vendor mainly...
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Functionality and Upgrades
Sometimes the product doesn't capitalize a word that the users want to be capitalized, or it just...
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Implementation and Training
Our trainers just do basic training on the product for our users, and it is fairly easy to show the...
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Functionality and Upgrades
I would like the ability to actually be able to use the product within a structured note. When we...
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Service and Support
When it comes to getting support from the vendor, there is a place where we can actually make a...
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Service and Support
I have a contact person that I eventually reach out to, and sometimes they will either open a ticket...
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Functionality and Upgrades
MModal Fluency Direct is set up as an application within our EMR, and because of that, we are...
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Technology
The mobile app is perfect, and it helps our providers use our EMR remotely and dictate things from...
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Relationship
On the Hierarchical Condition Category side, 3M has made a lot of promises that they haven't...
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Functionality and Upgrades
We have incorporated a great add-on, and that add-on has been very helpful for our providers who...
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Other Observations & Comments
The adoption rate of the product at our organization is quite high, but with the rotating of...
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Relationship
Our account representative has been very on top of everything that we have needed. They are willing...
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Other Observations & Comments
3M's response depends on the urgency of the ticket that we place. For example, if I put in a ticket...
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Implementation and Training
When our end users first launch MModal Fluency Direct, there is not much direction on how to sync a...
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Relationship
3M is working toward keeping all their promises. We will just have to see how long things will take....
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Future Outlook
We have had some service challenges. 3M has worked through those challenges with their Weaveworks...
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Technology
A weakness of MModal Fluency Direct is the service stability. We want a more stable service. Another...
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Functionality and Upgrades
3M is responsive. They have put out a good number of versions, and they have provided fixes for us....
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Service and Support
Some of our previous issues had to do with the vendor's escalation process. We created a case for an...
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Functionality and Upgrades
When we implemented MModal Fluency Direct originally, the process was fine. The normal dictation we...
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Relationship
I am really happy with MModal Fluency Direct. 3M now owns the product, and the product hasn't really...
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Service and Support
The feedback I am getting from the providers is that the recognition from MModal Fluency Direct...
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Service and Support
I have seen improvements. In the past, asking the vendor about contracts, expiration dates, and...
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Service and Support
3M’s support has gone downhill. The support has been a little rocky because of MModal’s transition...
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Functionality and Upgrades
We have had upgrades that have usually been fine. Sometimes there are issues with slowness or...
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Interfacing and Integration
Lately, we have had some issues with getting MModal Fluency Direct to communicate and work with our...
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Service and Support
We have been trying to get different things fixed, and those things haven’t been fixed. We have...
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Implementation and Training
Since I joined the organization, I have never been offered training from 3M, and I have been doing...
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Relationship
3M no longer provides the service side of the transcription; they only provide the software side....
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Technology
3M has a lot of solutions, and further development in those technologies will make the products more...
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Relationship
We do the training, but 3M is always there for additional support.
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ROI / Cost (care and feeding)
3M is pretty up front about charges. Our prices haven't changed over the time that I have spent with...
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Technology
MModal Fluency Direct made an impact on the providers because it better suited their accents. Our...
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Other Observations & Comments
We would like to look into getting a speech recognition product for the nursing department. We are a...
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Functionality and Upgrades
We have gotten really good feedback from our end users on MModal Fluency Direct. It is definitely an...
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Relationship
Because 3M is breaking off their healthcare division, it seems like they are just trying to keep us...
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Functionality and Upgrades
MModal Fluency Direct works fine, though I don't see a whole lot of new things with it. We have a...
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Service and Support
3M is not following up or offering any assistance with single sign-on or reporting. And the bills...
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Implementation and Training
There is a gap in the vendor's training because we are teaching them about the changes and upgrades....
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Other Observations & Comments
I don't know enough about 3M spinning off their healthcare division to be its own company. I saw the...
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ROI / Cost (care and feeding)
3M products are very expensive. When MModal was bought by 3M, that was a concern for our...
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Other Observations & Comments
There is room for growth. As far as the product meeting our needs goes, I think that is more on the...
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Functionality and Upgrades
3M hasn’t introduced any new technology, but I don’t know that we have ever needed new technology....
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Relationship
We had a fantastic implementation team, and our adaptation specialist stays engaged all the time. As...
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Functionality and Upgrades
When the vendor commits to something, they deliver their commitment in all the systems. But we have...
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Other Observations & Comments
We had a dispute with the vendor over the contract and the pricing. We had an ironclad discussion...
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Implementation and Training
During the implementation, 3M was all over things when issues arose. One of 3M’s principal strengths...
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ROI / Cost (care and feeding)
It is painful to add folks to the solution. We have to buy a license for each person, and we have to...
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Technology
The solution has been an absolute home run. The doctors are using MModal Fluency Direct, and they...
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ROI / Cost (care and feeding)
I was promised a sizeable reduction in transcription costs because we used to pay people to do...
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Relationship
The whole 3M team and our representative in particular have been amazing. I can't believe we didn't...
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Relationship
Everything is fine. We are having a bit of an issue upgrading our version, but we are still working...
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Service and Support
If I were talking to a peer about MModal Fluency Direct, I would say that, compared to the other...
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Functionality and Upgrades
We are happy with the system. It is a solid speech-to-text solution that works well. We have no...
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Implementation and Training
We bought MModal Fluency Direct, but then we were on our own with hunting down training and...
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Service and Support
3M is not really proactive. The product meets our needs, but we have to call for support. We might...
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Relationship
Something that needs attention is communication around downtime or issues when they occur.
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Technology
Something that is working well is that the physicians are very satisfied with this product.
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Functionality and Upgrades
The biggest strengths of the product are that the ease of use and the technology are good. The...
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Functionality and Upgrades
The only problem we are having with in MModal Fluency Direct is that some of the phrases we are...
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Service and Support
3M has somebody on their team who monitors how much different providers are using the system so that...
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Relationship
We always go to our salesperson because they get things done and bring the right people to the...
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Functionality and Upgrades
Healthcare has been evolving very quickly, but 3M hasn't really put a lot of R&D into the product...
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Functionality and Upgrades
Our experiences internally with the product have been getting better because we have become more...
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Service and Support
The support that we receive from 3M on the MModal Fluency Direct side has always been really good. I...
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Relationship
We had a bad experience one time when the person that was assigned to us for something just didn't...
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Implementation and Training
3M does a really good job with training, and we have monthly calls where the vendor answers...
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Implementation and Training
The implementation was smooth and almost seamless. The greatest value is that we set the product up...
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Service and Support
3M gets with us and lets us know when there are some new innovative things or things they think...
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Other Observations & Comments
3M did a good thing when they opted to purchase MModal because 3M really picked up on a really good...
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Functionality and Upgrades
Most of the people who use the product happen to be residents and are very tech savvy because they...
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Lessons Learned
I would tell peers to really try to get their providers to do some training at the start so that the...
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Functionality and Upgrades
We use MModal Fluency Direct as our voice recognition software for all of our providers in our...
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Other Observations & Comments
3M has been good about keeping promises and has been attentive in offering support. The system has...
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ROI / Cost (care and feeding)
We have an enterprise solution, so we have multiple things included in our contract. We haven't had...
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Implementation and Training
I was extremely satisfied with 3M’s implementation of the product. The vendor had great training and...
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Relationship
It would be good for 3M to do follow-up calls. The vendor should do some training, let people use...
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Future Outlook
People in our clinic don't like MModal Fluency Direct well enough to keep the product. Those people...
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Relationship
3M is always giving us reports and trying to reach out to us. If I reach out, 3M executives respond...
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Functionality and Upgrades
The product delivers, but it is not perfect. The product's ability to pick up on language is not...
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Future Outlook
I am hoping my satisfaction will go up because I have asked 3M to engage us, come on-site, and train...
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Functionality and Upgrades
MModal Fluency Direct was a lot harder to implement than a competing solution. With the other...
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ROI / Cost (care and feeding)
3M's ambient solution gets very little use at this point. 3M wanted a ridiculous amount of money for...
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Relationship
3M’s application is nearly flawless, but when it goes down, it can cripple us. We really depend on...
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Functionality and Upgrades
We never hear complaints that MModal Fluency Direct is not working, so that is a big plus. The...
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Functionality and Upgrades
There is some scripting language that I have expected the system to accept, but it hasn't. I am...
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Implementation and Training
From a training perspective, 3M should be more proactive in terms of sharing information and lessons...
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Functionality and Upgrades
EMRs should be thoroughly tested and not just accepted by 3M with default commands. We have noticed...
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Functionality and Upgrades
I am able to go into the admin console in 3M's system. A subject-matter expert in orthopedics can...
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Service and Support
If I have issues, 3M's support team is diligent and works with me. They troubleshoot and go through...
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Functionality and Upgrades
The testing of new builds within 3M's system is spotty, and we have had issues with a build in...
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Functionality and Upgrades
Our organization is experiencing some basic transcription issues. Our providers are from all over...
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Other Observations & Comments
MModal Fluency Direct is pretty standard technology, and the system hasn't changed much.
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Service and Support
The 3M support team is excellent; they are very proactive.
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Functionality and Upgrades
The only thing that we are not satisfied with is the system's management portal. The vendor has some...
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Interfacing and Integration
We have an integration issue between MModal Fluency Direct and another system, and there are delays...
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Service and Support
The vendor’s support is great; 3M is great to work with and very responsive. Any time we have a...
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Functionality and Upgrades
Clinicians in our organization like MModal Fluency Direct much better than other solutions they have...
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Relationship
None of 3M’s services are proactive; they are all reactive. These days, nobody wants to talk to...
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Relationship
We have had experiences in which the server has just stopped responding, so instead of getting any...
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Functionality and Upgrades
The issue is that we don’t want to have to do an upgrade every couple of months. We want to upgrade...
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ROI / Cost (care and feeding)
The performance of MModal Fluency Direct has been significantly better than our previous vendor's product....
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ROI / Cost (care and feeding)
I would like to see LDAP implemented on the MAC version of the product. Aside from that, MModal...
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Interfacing and Integration
3M does a really good job of meeting our integration goals because we meet with them regularly. We...
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Relationship
We meet with 3M often because we want to know where they are at with their technology and how it...
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Service and Support
3M does a fantastic job with support. I can see the status of my reported issues. I can also comment...
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Service and Support
3M’s executives stay in touch, and if there is a very serious issue that doesn’t seem to be getting...
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Implementation and Training
My team worked very hard with 3M and MModal to learn as much as we could about the front-end piece....
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Functionality and Upgrades
MModal Fluency Direct has come a long way and is very adaptable to a wide range of medical...
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Relationship
3M's executives are involved, but they aren't always effective. When we escalate things above our...
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Functionality and Upgrades
MModal Fluency Direct’s functionality is great whether we are using a microphone or working...
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Relationship
We get notified of any of the upgrades by 3M; the communication is fantastic. It is nice to know...
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Functionality and Upgrades
The product has some great reporting features, so we know who is using it and how often. We can...
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ROI / Cost (care and feeding)
I have recommended MModal Fluency Direct multiple times already.
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Functionality and Upgrades
Some of our providers have had trouble with the solution's speech recognition. We had to put a lot...
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Relationship
3M has kept their promises, but the system doesn't work the way that the vendor thinks that it...
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ROI / Cost (care and feeding)
The system that I worked with at my previous organization was cheaper than 3M's system. With 3M's...
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Implementation and Training
The vendor's implementation process is better than their training. They did a very good job with the...
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Sales and Contracting
We went with 3M because they had a better sales team than the other vendor that we were looking at....
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Functionality and Upgrades
The product works more than half the time. The system's speech engine is able to replace a person.
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Functionality and Upgrades
I have never had any complaints about MModal Fluency Direct. Everything works fine, and the product...
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Relationship
If I need to talk to anyone at 3M, they are responsive. I would recommend them.
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Other Observations & Comments
3M trained us, and there really hasn’t been much interaction with them since. We didn’t need more...
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Service and Support
I really haven't had a lot of issues with MModal Fluency Direct. The vendor seems to be very willing...
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ROI / Cost (care and feeding)
The vendor is pretty up front about the costs they charge for everything. We have had some things...
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Service and Support
The system is still challenged when providers have heavy accents. There is some work that the vendor...
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Future Outlook
MModal Fluency Direct has what we are looking for. We have had good luck with 3M's system, but it is...
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Technology
3M has made some improvements, but we have been having quite a bit of unplanned downtime, and the...
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Relationship
Our client executive has been a little bit better about alerting us to issues, but that has only...
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Technology
Since MModal was acquired by 3M, the vendor's infrastructure is just not where it needs to be. The...
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Relationship
I love the emails that 3M sends with information on additional things users could do in the software...
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Relationship
I am happy with 3M. They do a great job.
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Relationship
Everyone I have worked with at 3M has been helpful when I have had questions. The tool is easy to...
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Implementation and Training
The vendor’s implementation and support teams were excellent. We wanted to be able to use the system...
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Functionality and Upgrades
MModal Fluency Direct works unbelievably well even for people with strong accents. The users have...
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Other Observations & Comments
The vendor is working on improving some AI features, which are what we are looking for. I think that...
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Implementation and Training
3M has prebuilt training videos, and the only way we can access them is through the portal or the...
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Technology
We usually have good uptimes with MModal Fluency Direct, but recently they have had outages, so the...
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Other Observations & Comments
The pricing is good, but we would like to see more features for our money, such as AI features. We...
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Relationship
Getting scheduled times with our account representative when we have issues or questions is a bit of...
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Other Observations & Comments
We are switching EMRs next year, and I know there is a lot of talk about whether we are keeping...
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Sales and Contracting
In the presales process, 3M was fantastic, and what they did for us was very beneficial. 3M was much...
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Functionality and Upgrades
Not all our physicians use voice recognition. Some of our physicians think they can type faster. I...
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Functionality and Upgrades
Most of our users like the product. There are always some flaws, but the system is pretty...
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Service and Support
I like 3M’s technical support. 3M tries to stay on top of issues. My contact with the company is...
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Functionality and Upgrades
The technology behind MModal Fluency Direct is pretty good. There are a lot of features that are...
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Relationship
Our contact from the vendor's organization is amazing. They are always professional and kind. They...
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Relationship
I have worked with a lot of vendors over the years, and 3M has been one of the better ones that I...
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Functionality and Upgrades
We had some rules that weren't working when 3M tried to set them for a specific dictator. The rules...
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Interfacing and Integration
The product doesn’t integrate with our EMR as much as we would like it to.
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Service and Support
3M’s strength is the support; they have great support.
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Service and Support
The support has been good. The vendor stays engaged with us when we reach out. For example, we have...
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Functionality and Upgrades
We have had some issues with security updates for the product because we have to run those updates...
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Functionality and Upgrades
When the system is working, it is great. MModal Fluency Direct picks up most of my physicians, even...
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Functionality and Upgrades
The product doesn’t always work as smoothly as it should with our EMR. Sometimes the physician’s...
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Implementation and Training
3M’s training has improved drastically, and if we need help getting the doctors to reengage with the...
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Service and Support
3M’s support could use some improvement. If a physician is calling the help desk, the support is...
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Functionality and Upgrades
The goal of an EMR is to make everything electronic. In the past, we had a call-in service for...
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Technology
The more functionality that the solution's microphones have, the more our doctors like them. Some of...
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Functionality and Upgrades
The only thing that our doctors don't like about the system is that they have to dictate within a...
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ROI / Cost (care and feeding)
When we make major changes, we have to pay for services from the vendor's IT team. We expect that...
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Relationship
I was really impressed when the vendor sent someone out to train us and show us things. That was...
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Functionality and Upgrades
The providers do have some issues with the product. It is hard to lead a physician in how to...
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Technology
I like that the system learns based on people’s speech patterns. It has a learning function to learn...
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ROI / Cost (care and feeding)
The system has decreased inefficiencies with providers and has given them real-time, remote access...
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Functionality and Upgrades
Our users here have to do a lot of correction, but a lot of that has to do with the speech patterns...
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Functionality and Upgrades
MModal Fluency Direct goes fast, so we see things in real time. Physicians don't complain. The...
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Relationship
I have a direct line to support from executives.
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Implementation and Training
We haven't seen an issue with 3M's implementation services for our upgrades. I have not seen any...
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Future Outlook
We are exploring another vendor right now, but we still have a contract with the vendor for MModal...
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Other Observations & Comments
There isn't really any ongoing training from MModal. It is all our internal folks that conduct the...
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Implementation and Training
We haven’t had any training lately, but we haven’t really scheduled anything ourselves. The training...
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Service and Support
The vendor's support team has always been there when I have needed them, and they correspond through...
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Other Observations & Comments
It was kind of slow getting the system set up for physicians because people were accustomed to how...
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Functionality and Upgrades
The doctors seem to like the system. It helps that the system provides reports in almost real time...
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Service and Support
Every now and then there will be some issues with the system, but the vendor will fix them with us...
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ROI / Cost (care and feeding)
The vendor does charge for every little thing. That is something I don’t like. If we want to add any...
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ROI / Cost (care and feeding)
I do have requests from medical staff to change vendors, but we have other competing priorities. The...
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Relationship
The vendor does okay with keeping their promises. 3M is not perfect. We had a big problem with the...
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Implementation and Training
Some of the training comes through our EMR, and some of the training comes in through interfaces....
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Interfacing and Integration
MModal Fluency Direct actually interfaces pretty well with other products. Everything has...
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Future Outlook
I haven't really seen any new technology from the vendor lately. 3M's competitor calls me all the...
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Service and Support
The system has been good, and the vendor has been responsive when we have had issues. The vendor has...
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Service and Support
We have to get our IT team to meet with each individual provider and uninstall and reinstall new...
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Functionality and Upgrades
I like the reporting in the system. I can know which of my providers are utilizing the system and...
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Functionality and Upgrades
MModal Fluency Direct works well. It is much better than our previous product. I would buy MModal...
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Interfacing and Integration
MModal Fluency Direct only integrates with a few programs. It doesn't have a lot of integration options....
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Functionality and Upgrades
MModal Fluency Direct is great. We have one or two physicians who are constant squeaky wheels, but...
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ROI / Cost (care and feeding)
3M doesn’t nickel-and-dime because we purchase a bundle based on our hospital bed count. The package...
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Implementation and Training
We had a great implementation team. Even during the lead-up before we went live when the team was...
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Relationship
The vendor's individuals that I have worked with have been great. The overall service has maybe been...
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Service and Support
An issue came up and took longer than expected to resolve, but the vendor never stopped working on...
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Interfacing and Integration
MModal Fluency Direct is integrated into our EMR for the majority of our users. We don't do much...
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Functionality and Upgrades
When updates are done to MModal Fluency Direct, there isn’t anything we have to be conscious of. 3M...
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Future Outlook
I am really happy with the product. If anybody told me they were looking for a solution, I would...
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ROI / Cost (care and feeding)
3M’s charges are average. I wouldn’t say that they are good or that they go out of their way to...
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Functionality and Upgrades
We are pretty happy with MModal Fluency Direct. We were coming from a very old product, so stepping...
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Service and Support
3M’s support is a bit better than average. We have had MModal Fluency Direct for so long that we...
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Relationship
A lot of times, 3M is telling us about new upgrades and new solutions, and in some ways, it is good...
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Relationship
3M keeps their promises, but they do so with a lot of delay and follow-up. That speaks to 3M's...
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Relationship
We have an executive account partner from 3M that we can reach out to and involve. When push comes...
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Other Observations & Comments
I would like to know whether 3M truly sees anyone as a competitor or whether they believe they are...
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Implementation and Training
We had a really outstanding experience with the trainer we got; they were awesome. They had to train...
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Functionality and Upgrades
MModal Fluency Direct seems to be a very stable application. Once, I had to reset someone's...
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Functionality and Upgrades
In general, we are pretty happy with the product. However, it is really expensive.
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Functionality and Upgrades
Some of 3M's products and the integration feel like beta versions to me. They didn't seem ready to...
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Relationship
We have run up against some issues with reporting where 3M has told us that we could do certain...
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Relationship
Our time with 3M has been great. Our physicians really love MModal Fluency Direct. 3M has been...
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Sales and Contracting
Our contract with 3M is really smooth. Other contracts I have with other vendors drive me crazy, but...
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Functionality and Upgrades
Based on the product that we use today, dictation systems are very classic technology, and back-end...
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Functionality and Upgrades
MModal Fluency Direct is so particular. We cannot easily share things with the product.
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Service and Support
MModal Fluency Direct is a good product. I wouldn't say that it is the best system on the market,...
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Functionality and Upgrades
I like MModal Fluency Direct because it is easy to use. It is easy to train the physicians on the...
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Service and Support
Communication is key. The vendor is always quick to get back to me and help me solve problems if...
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Relationship
3M tends to overpromise a bit. Their development process is a little slow. We have been waiting for...
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Win/Loss - Why they were selected (by current clients)
We have a good relationship with the MModal Fluency Direct team. We have representatives assigned to...
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Functionality and Upgrades
The system has a few glitches here and there, but in terms of voice dictation, MModal Fluency Direct...
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Relationship
I would recommend 3M with some caveats. Each environment is slightly different. There can be pain...
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Future Outlook
I have some high hopes for MModal Fluency Direct's newest version. It is supposed to have a feature...
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Relationship
MModal tended to be more personal when it was a smaller company; they were a little more flexible....
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ROI / Cost (care and feeding)
3M nickel-and-dimes. We get charged for any service calls we make to 3M. We are charged more than I...
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Implementation and Training
It is mainly left up to the end users to do most of their own training. My answer to whether the...
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Other Observations & Comments
Around interoperability, we have had some issues getting the speech recognition into our EMR. But I...
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Functionality and Upgrades
MModal Fluency Direct was a very stable, strong product that worked very well for us until about a...
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Service and Support
3M's support is very segmented. We had a very long, annoying issue for several months in which we...
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Functionality and Upgrades
The product has been broken for so long and is not functional for us. I don't think there has been a...
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Relationship
3M isn't keeping their promises now. They did keep their promises initially, but after they were...
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ROI / Cost (care and feeding)
Historically, the vendor didn't nickel-and-dime us, but that has changed.
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Functionality and Upgrades
If a patient has diabetes with complications, then a physician will have that clearly documented in...
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Relationship
We are leaning on 3M more and more for various things that we do. The vendor has been a great...
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ROI / Cost (care and feeding)
3M understands that our relationship is long term and there is no need to nickel-and-dime. We also...
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Implementation and Training
3M has great support for implementations. We don't rely on them a whole lot for training, but they...
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Functionality and Upgrades
There are some improvements that I would like to see in the product, and we continually talk to the...
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Other Observations & Comments
I wish that 3M were more proactive, but being proactive is hard with an organization like ours....
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Relationship
We have dedicated resources. The vendor’s highest level of leadership is engaged and aware.
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