MModal Fluency Direct
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
I really haven't had a lot of issues with MModal Fluency Direct. The vendor seems to be very willing...
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The vendor is pretty up front about the costs they charge for everything. We have had some things...
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The system is still challenged when providers have heavy accents. There is some work that the vendor...
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MModal Fluency Direct has what we are looking for. We have had good luck with 3M's system, but it is...
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3M has made some improvements, but we have been having quite a bit of unplanned downtime, and the...
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Our client executive has been a little bit better about alerting us to issues, but that has only...
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Since MModal was acquired by 3M, the vendor's infrastructure is just not where it needs to be. The...
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I love the emails that 3M sends with information on additional things users could do in the software...
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I am happy with 3M. They do a great job.
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Everyone I have worked with at 3M has been helpful when I have had questions. The tool is easy to...
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The vendor’s implementation and support teams were excellent. We wanted to be able to use the system...
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MModal Fluency Direct works unbelievably well even for people with strong accents. The users have...
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The vendor is working on improving some AI features, which are what we are looking for. I think that...
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3M has prebuilt training videos, and the only way we can access them is through the portal or the...
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We usually have good uptimes with MModal Fluency Direct, but recently they have had outages, so the...
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The pricing is good, but we would like to see more features for our money, such as AI features. We...
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Getting scheduled times with our account representative when we have issues or questions is a bit of...
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We are switching EMRs next year, and I know there is a lot of talk about whether we are keeping...
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In the presales process, 3M was fantastic, and what they did for us was very beneficial. 3M was much...
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Not all our physicians use voice recognition. Some of our physicians think they can type faster. I...
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Most of our users like the product. There are always some flaws, but the system is pretty...
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I like 3M’s technical support. 3M tries to stay on top of issues. My contact with the company is...
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The technology behind MModal Fluency Direct is pretty good. There are a lot of features that are...
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Our contact from the vendor's organization is amazing. They are always professional and kind. They...
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I have worked with a lot of vendors over the years, and 3M has been one of the better ones that I...
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We had some rules that weren't working when 3M tried to set them for a specific dictator. The rules...
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The product doesn’t integrate with our EMR as much as we would like it to.
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3M’s strength is the support; they have great support.
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The support has been good. The vendor stays engaged with us when we reach out. For example, we have...
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We have had some issues with security updates for the product because we have to run those updates...
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When the system is working, it is great. MModal Fluency Direct picks up most of my physicians, even...
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The product doesn’t always work as smoothly as it should with our EMR. Sometimes the physician’s...
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3M’s training has improved drastically, and if we need help getting the doctors to reengage with the...
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3M’s support could use some improvement. If a physician is calling the help desk, the support is...
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The goal of an EMR is to make everything electronic. In the past, we had a call-in service for...
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The more functionality that the solution's microphones have, the more our doctors like them. Some of...
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The only thing that our doctors don't like about the system is that they have to dictate within a...
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When we make major changes, we have to pay for services from the vendor's IT team. We expect that...
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I was really impressed when the vendor sent someone out to train us and show us things. That was...
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The providers do have some issues with the product. It is hard to lead a physician in how to...
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I like that the system learns based on people’s speech patterns. It has a learning function to learn...
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The system has decreased inefficiencies with providers and has given them real-time, remote access...
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Our users here have to do a lot of correction, but a lot of that has to do with the speech patterns...
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MModal Fluency Direct goes fast, so we see things in real time. Physicians don't complain. The...
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I have a direct line to support from executives.
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We haven't seen an issue with 3M's implementation services for our upgrades. I have not seen any...
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We are exploring another vendor right now, but we still have a contract with the vendor for MModal...
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There isn't really any ongoing training from MModal. It is all our internal folks that conduct the...
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We haven’t had any training lately, but we haven’t really scheduled anything ourselves. The training...
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The vendor's support team has always been there when I have needed them, and they correspond through...
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It was kind of slow getting the system set up for physicians because people were accustomed to how...
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The doctors seem to like the system. It helps that the system provides reports in almost real time...
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Every now and then there will be some issues with the system, but the vendor will fix them with us...
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The vendor does charge for every little thing. That is something I don’t like. If we want to add any...
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I do have requests from medical staff to change vendors, but we have other competing priorities. The...
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The vendor does okay with keeping their promises. 3M is not perfect. We had a big problem with the...
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Some of the training comes through our EMR, and some of the training comes in through interfaces....
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MModal Fluency Direct actually interfaces pretty well with other products. Everything has...
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I haven't really seen any new technology from the vendor lately. 3M's competitor calls me all the...
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The system has been good, and the vendor has been responsive when we have had issues. The vendor has...
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We have to get our IT team to meet with each individual provider and uninstall and reinstall new...
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I like the reporting in the system. I can know which of my providers are utilizing the system and...
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MModal Fluency Direct works well. It is much better than our previous product. I would buy MModal...
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MModal Fluency Direct only integrates with a few programs. It doesn't have a lot of integration options....
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MModal Fluency Direct is great. We have one or two physicians who are constant squeaky wheels, but...
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3M doesn’t nickel-and-dime because we purchase a bundle based on our hospital bed count. The package...
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We had a great implementation team. Even during the lead-up before we went live when the team was...
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The vendor's individuals that I have worked with have been great. The overall service has maybe been...
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An issue came up and took longer than expected to resolve, but the vendor never stopped working on...
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MModal Fluency Direct is integrated into our EMR for the majority of our users. We don't do much...
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When updates are done to MModal Fluency Direct, there isn’t anything we have to be conscious of. 3M...
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I am really happy with the product. If anybody told me they were looking for a solution, I would...
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3M’s charges are average. I wouldn’t say that they are good or that they go out of their way to...
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We are pretty happy with MModal Fluency Direct. We were coming from a very old product, so stepping...
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3M’s support is a bit better than average. We have had MModal Fluency Direct for so long that we...
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A lot of times, 3M is telling us about new upgrades and new solutions, and in some ways, it is good...
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3M keeps their promises, but they do so with a lot of delay and follow-up. That speaks to 3M's...
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We have an executive account partner from 3M that we can reach out to and involve. When push comes...
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I would like to know whether 3M truly sees anyone as a competitor or whether they believe they are...
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We had a really outstanding experience with the trainer we got; they were awesome. They had to train...
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MModal Fluency Direct seems to be a very stable application. Once, I had to reset someone's...
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In general, we are pretty happy with the product. However, it is really expensive.
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Some of 3M's products and the integration feel like beta versions to me. They didn't seem ready to...
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We have run up against some issues with reporting where 3M has told us that we could do certain...
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Our time with 3M has been great. Our physicians really love MModal Fluency Direct. 3M has been...
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Our contract with 3M is really smooth. Other contracts I have with other vendors drive me crazy, but...
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Based on the product that we use today, dictation systems are very classic technology, and back-end...
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MModal Fluency Direct is so particular. We cannot easily share things with the product.
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MModal Fluency Direct is a good product. I wouldn't say that it is the best system on the market,...
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I like MModal Fluency Direct because it is easy to use. It is easy to train the physicians on the...
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Communication is key. The vendor is always quick to get back to me and help me solve problems if...
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3M tends to overpromise a bit. Their development process is a little slow. We have been waiting for...
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We have a good relationship with the MModal Fluency Direct team. We have representatives assigned to...
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The system has a few glitches here and there, but in terms of voice dictation, MModal Fluency Direct...
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I would recommend 3M with some caveats. Each environment is slightly different. There can be pain...
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I have some high hopes for MModal Fluency Direct's newest version. It is supposed to have a feature...
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MModal tended to be more personal when it was a smaller company; they were a little more flexible....
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3M nickel-and-dimes. We get charged for any service calls we make to 3M. We are charged more than I...
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It is mainly left up to the end users to do most of their own training. My answer to whether the...
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Around interoperability, we have had some issues getting the speech recognition into our EMR. But I...
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MModal Fluency Direct was a very stable, strong product that worked very well for us until about a...
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3M's support is very segmented. We had a very long, annoying issue for several months in which we...
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The product has been broken for so long and is not functional for us. I don't think there has been a...
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3M isn't keeping their promises now. They did keep their promises initially, but after they were...
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Historically, the vendor didn't nickel-and-dime us, but that has changed.
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If a patient has diabetes with complications, then a physician will have that clearly documented in...
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We are leaning on 3M more and more for various things that we do. The vendor has been a great...
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3M understands that our relationship is long term and there is no need to nickel-and-dime. We also...
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3M has great support for implementations. We don't rely on them a whole lot for training, but they...
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There are some improvements that I would like to see in the product, and we continually talk to the...
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I wish that 3M were more proactive, but being proactive is hard with an organization like ours....
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We have dedicated resources. The vendor’s highest level of leadership is engaged and aware.
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We have had great engagement from the staff at 3:00 a.m., and that has been superb. We do regular...
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We don't have a good champion in our organization to really sell the product. Sometimes I wish we...
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Around keeping promises, 3M will get there eventually with lots of cajoling and reminding from us...
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The vendor’s training seems kind of funky. The training is not overly professional, and I think it...
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We had some questions about what microphones we could and couldn't use, and the vendor wasn't...
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In general, I think people have been as happy with 3M as people were with our previous vendor, if...
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The product isn’t terribly easy to use, so users have to get used to using it. There are always...
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We had some difficulties implementing the product across different platforms, in terms of home...
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3M does have a vision of where their product needs to go, but they have yet to deliver. We are just...
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The vendor is good about emailing us, and they will at least acknowledge and get back to us. We get...
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We haven’t totally realized an ROI because we bought a whole package, and we haven't rolled out much...
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For our staff, having a great trainer who is able to dive into the training content on their own and...
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The opportunity for providers to take their cell phones in their room, have the microphone on, and...
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The product isn’t extremely intuitive to new users. Once they get used to it, it becomes very easy,...
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If we want to do corrections in the system, we select the piece that was incorrectly transcribed,...
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The system has some really nice features around integration. We can program the buttons to do...
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Someone from the vendor coordinates meetings and reaches out to us in advance to confirm them. That...
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I have no complaints about the product. The new version of it has additional features. All of our...
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In the past, there were some problems where the product couldn’t understand certain things like...
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Overall, our experience with the vendor has been good. Lately, we have had some hiccups with...
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I don’t work with the vendor directly very often, but we don’t have a lot of issues with them.
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The system is pretty simple. It is good software for our hospital. Not many providers complain about...
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We don’t get much information when there are upgrades to the system. I would like to be aware of any...
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MModal Fluency Direct delivers what it needs, and users are able to pick up on it easily. MModal...
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An integral feature with MModal Fluency Direct is the accuracy of the system. The administrative...
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Our adoption has never been what we wanted it to be. I recently pulled a report that told me that...
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MModal Fluency Direct saves us a lot of money compared to traditional transcription.
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The support is good and things get taken care of, but that can take some time, and there are times...
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It feels like MModal Fluency Direct is easy to use, but for those who are coming off of dictation,...
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MModal Fluency Direct is pretty accurate. If we have things that are not working well for an area,...
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We have internal trainers who help us with new physicians when they come on board from other...
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MModal Fluency Direct is a good product, and 3M is a good vendor, but they are a big company, and...
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3M continues to improve their products, and they are very honest about them. They know some of their...
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The solution helps us to improve our documentation on the front end so that we will get fewer CDI...
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Our physicians really like MModal Fluency Direct. It has worked extremely well for us. Some of our...
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The MModal product works great; we don't really have any issues. One thing I like about the...
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The MModal implementation team was especially responsive, helpful, and knowledgeable. They catered...
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The only challenges that we have run into with MModal have been around compatibility with different...
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Our department had a lot of requests, and the MModal implementation team went way beyond my...
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The vendor does a pretty good job of avoiding nickel-and-diming. Because of the type of license we...
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Whenever I need anything, I just email the team we are working with. But if I went to the help...
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Because of the size of our facility, we got our things done before 3M did, so it took a while to get...
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MModal Fluency Direct is a little expensive because the contract is multiyear. We never know what is...
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3M's training people knew the product for the most part. They knew the ins and outs and the things...
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Our providers have been using the product for their charting. They say that the system has saved...
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Our experience with 3M has generally been very positive, but they have held our hand a little too...
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There were some hiccups. The original implementation didn't go quite as smoothly as we would have...
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MModal Fluency Direct dictates directly into our EMR. The systems are integrated perfectly. We...
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A good portion of our providers have accents, and for those providers, there are issues because...
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I have had experience with several different vendors' dictation programs, and even with the issues...
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The end-user experience has been pretty good. My department is very happy with MModal Fluency...
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I am not part of the big-picture talks about where the product is going. Since we have had the...
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Our main contact person provides an incredible amount of support. If there is any little thing, we...
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From a product standpoint, MModal Fluency Direct is good, but I thought it would be a little more...
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3M is a huge company, and the downfall of that is that they have to try to get all their systems...
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I don't ask the vendor for executive involvement, but I don't see much executive involvement...
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The vendor supported our implementation well. We were able to do one-on-one training for each...
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The solution doesn't require much maintenance. I hardly ever have to deal with maintenance in the...
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MModal Fluency Direct will work with most systems, so it is interoperable. 3M will try to give us...
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3M doesn't give us same-day service. We have to wait for the next day. The vendor's service is...
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My general experience with MModal Fluency Direct is that our providers really like it. When we have...
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There is one feature of the solution that our physicians use a lot and really like. They can put...
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3M is a good vendor and a good partner of ours. We are buying more of their products. They have been...
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The product costs enough every year, but the vendor doesn’t nickel-and-dime us for every little...
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We do most of the system upgrades on our own, but 3M is always there as a resource. The...
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Some additional functionality could make the system more efficient for users. The functionality is...
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3M's web support is pretty good. We have regular meetings with our dedicated team from 3M, and we go...
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The executive involvement is better than it used to be. We have a regular meeting with leaders at...
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We used another vendor's system before we purchased this one. Now that we have this product, the...
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The system is not a revenue generator, but the providers are happy with it, and that is worth...
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MModal Fluency Direct is completely different from everything that we have done for education and...
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3M isn't as responsive as another vendor that I know. I have a relationship with our adaptation...
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When it comes to support, there is no comparison between 3M and our other vendor. Our other vendor...
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3M was just phenomenal with the implementation and training, and they continue to be phenomenal with...
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3M was very proactive on the contract and sales side of things but not as much on the...
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We are changing vendors because of our personal preferences. As an organization, we really wanted to...
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I would like to see better technical support for MModal Fluency Direct. I would like them to be more...
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MModal has always been transparent with us. They are fair with contracting and pricing. Everything...
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MModal Fluency Direct has saved us a whole lot of money up front. We are fully integrated with our...
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MModal has a sales executive that has been with us since we first implemented the system. That...
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Voice recognition technology has gotten really good across the board with multiple vendors. MModal...
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3M has been one of our fairest vendors in terms of working out pricing. We are not all dealing with...
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The system is easy to use, but the accuracy can be underwhelming even for end users who use the...
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We will probably stay with MModal Fluency Direct a while longer unless we see something different...
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MModal Fluency Direct’s ease of use is pretty decent.
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3M is trying, and they really reach out. They very much want to resolve their issues.
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With the exception of training, the charge is flat and disclosed at the start. Training requires a...
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Overall, the system is amazing. It is very efficient. It can pick up an accent with very minimal...
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MModal Fluency Direct has very few hiccups. 3M does a great job with the system. MModal Fluency...
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MModal Fluency Direct hasn't gotten any new features in a long time. The system has gotten just...
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Historically, 3M didn't charge us for every little thing. However, after 3M purchased MModal Fluency...
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3M can't seem to break down the wall between different vendors that we use. MModal Fluency Direct is...
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We have gotten really good executive support from 3M.
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MModal gave us a very high level of service, but 3M has been a problem to work with. We can tell the...
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