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MModal Fluency Direct Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
We love MModal Fluency Direct. We think it is fantastic. It facilitates physician completion and is...
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VP/Other Executive
MModal Fluency Direct works pretty well. I like that we can use it on a mobile phone. It is pretty...
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VP/Other Executive
One of the challenges we have is we have providers who really want to use a certain program, and...
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VP/Other Executive
3M is a giant. We have been struggling with them ever since we went live because I know the...
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Manager
Everything was pretty fluid with certain departments, and we had an easy time building the system....
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Director
We have had the product for several years. The providers on the floor and some of the nurse...
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Director
The only way MModal Fluency Direct could be better is if the doctors who use the system the most...
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Director
We hardly ever talk to 3M. The only times we usually talk to them are when we need another...
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Manager
MModal Fluency Direct is a good system that is very easy to use. 3M is consistent, and I have had no...
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CMO
We haven't really had any recent upgrades, so that is a concern. The vendor hasn't improved things....
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CMO
The system is like a hammer. We don’t really need much support for it because we know what we got,...
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CMO
We are going to move away from MModal Fluency Direct. Nobody wants to move. The administration...
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Nurse
3M does very well with their charges. Our front desk people had to deal with the executives, and...
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Nurse
The other day, the patients' names were not complete. I don’t know that I have ever really seen that...
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Manager
I would purchase the system again if the decision were up to me. I don’t ever have any issues with...
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Manager
The last upgrade the vendor did had some changes in it that we were not appreciative of....
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Manager
When the product was under another vendor, we had a representative that was excellent, but since the...
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Manager
The product works fine. It is an easy system for the users to use. All they have to do is pick up...
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Director
Our providers love MModal Fluency Direct. The solution is pretty stable. I haven't had any major...
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Director
3M charges us per license. That rate is pretty high. The solution is overpriced, but I don't feel...
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Director
3M uses a learn-as-we-go approach for us in MModal Fluency Direct. They don't have any real,...
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Director
3M needs to do more updates and enhance their technology to meet our needs. I never hear anything...
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Director
We have had some issues with some of the vendor's devices. We would like it if the vendor were to...
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Director
3M has a nice support mechanism. We can call them when we need help, and they can help us out pretty...
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Manager
The vendor doesn't charge us for every little thing. The vendor charges us for licensing and...
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Manager
We haven't had a lot of new technology with the product, but we haven't been on it for a very long...
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Manager
The product works great. It isn't perfect, but we don't have a ton of issues with it. The system is...
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Manager
We haven't had any issues with the vendor. They have been good with support and sales. The vendor's...
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Director
I don't think the vendor is that proactive. They address something if we call them, but that is...
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Director
3M’s competitor for speech recognition is Nuance, and I have worked with Nuance in other...
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Director
I don't know that 3M has made me any promises other than what they are contracted for. They have...
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Director
I don't know whether we have had any big changes on the 3M platform with upgrades. I haven't seen...
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Director
I am not aware of any training that 3M has done recently. Training would be hugely beneficial for...
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Director
The product does work. A lot of the challenges are end-user related more than platform related....
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Director
We have had positive feedback about MModal Fluency Direct from providers. We like the product. The...
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Analyst/Coordinator
There were a lot of ups and downs that we went through during COVID-19. Our company went through...
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Analyst/Coordinator
In the beginning, we had everyone's accounts enabled. There were so many people going in and using...
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Analyst/Coordinator
The implementation and support have been superb. We have really liked our implementation consultant...
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Analyst/Coordinator
When we encounter any issues, we have to fill out logs. The process to get help is tedious. It isn't...
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Manager
We really don’t get many changes to MModal Fluency Direct. It is a pretty straightforward product. I...
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Manager
We have had a little bit of an issue with our recent implementation. It has not been a major issue,...
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Manager
When it comes to nickel-and-diming, we haven’t really had that issue with 3M. We get a lot of...
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Manager
We really don’t need ongoing support as much for MModal Fluency Direct. The amount of support for...
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Manager
When the product was owned by MModal, we weren't charged for every little thing. Now 3M is making us...
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Manager
We don't allow 3M to do training. We do all of our on-site training. It would be nice if 3M did it,...
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Manager
The reason we are more successful than other organizations with MModal Fluency Direct is that we...
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Manager
The product works really well with our EMR. It is pretty seamless. We have very few issues with...
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Manager
Even for people that aren't computer savvy, the product is pretty instinctual, and our staff is...
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Manager
The majority of issues with the product are speech errors. For example, if we vocalize someone's...
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Manager
Since MModal was sold to 3M, we have already seen some changes in performance as well as customer...
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Manager
When MModal was sold to 3M, it was as though a door had slammed, and we were now stepchildren. That...
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Manager
MModal is great at communicating with us. We have regular calls with them that are effective for...
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Manager
The accuracy of MModal Fluency Direct is probably the most important feature. There are a lot of...
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Manager
The integration of MModal Fluency Direct with our hospital system is very good. Users are able to do...
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Manager
The administrative voice recognition is very good in MModal Fluency Direct. However, if a user...
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Manager
I have liked the solution. It is a stable system, and the company stands behind it. Whenever we need...
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Manager
The solution works with all of our physicians' accents. I would have thought it would struggle with...
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Manager
The only complaint I have with the solution is the mobility issues. Users have to be in front of...
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Manager
MModal Fluency Direct has been easy for the physicians to use. A lot of the physicians were not...
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CIO
We switched to 3M because our EHR vendor worked with them better on the actual coding of the 3M...
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Manager
3M is pretty good to work with. We have been happy with the product. Our implementation was...
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Manager
MModal is pretty responsive. They do a monthly or biweekly call with us to make sure that everything...
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Manager
We basically have an enterprise license. We pay good money for the product, but we knew what we...
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Analyst/Coordinator
The dictation side of MModal Fluency Direct is wonderful. The overall satisfaction of speech-to-text...
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Analyst/Coordinator
The system is easy to use. When we got it, we were amazed at how good it was. We didn't hear as many...
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Director
MModal Fluency Direct definitely reduced cost from a financial perspective with the dollars that I...
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Director
I am one of the strongest supporters of the MModal Fluency Direct team. There is just no comparison...
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Director
The product absolutely works as promoted. One of the things that sold me on the product was the...
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Director
We have absolutely no problems with MModal Fluency Direct. The only problem that we had was really...
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Director
We haven't had to have executive involvement because I haven't escalated anything to that level. But...
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Manager
MModal was extremely helpful with our implementation. We had a very short implementation process...
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Manager
MModal monitors everything we do in the background. When the vendor notices that we are doing...
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Manager
We did have one issue in the implementation stage. When we called the customer support people, they...
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CMIO
Overall, 3M has been a partner. They are very responsive to us. We have multiple contacts with the...
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CMIO
During the selection process, we really narrowed things down to 3M and one of their competitors. Our...
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CMIO
The nice thing about this product is that there is also a mobile app, so even if I am not at the...
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Manager
We don't have any issues with MModal Fluency Direct. Integrating it with our EMR was a one-time...
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CMIO
The ease of use and the accuracy are where we want them to be. The system is doing well. It could be...
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CMIO
MModal Fluency Direct is a complex product, but 3M really goes overboard in trying to help us. They...
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Analyst/Coordinator
Overall, 3M always reaches out in a timely manner. 3M never hesitates to get on the phone and have a...
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Analyst/Coordinator
I haven't noticed anything different during the transition from MModal to 3M. The transition has...
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Analyst/Coordinator
I understand that we don't have to take the upgrades unless we are seeing an issue, and then we can...
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VP/Other Executive
One of the biggest concerns we had with choosing MModal Fluency Direct was whether the solution was...
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VP/Other Executive
I wouldn't buy MModal Fluency Direct again if given the chance. I would rather have stuck with our...
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VP/Other Executive
The training that we received from 3M was excellent. They did a good job.
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VP/Other Executive
We could use MModal Fluency Direct as a thin client, but then we wouldn't be able to use it for...
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VP/Other Executive
MModal's support team members have been incredibly responsive, even though we haven't had to use...
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Director
There are commands in MModal Fluency Direct that have to be memorized. If I don’t memorize the...
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Director
I have regular calls with 3M. I have also spoken with their founder and CEO in the past. There is...
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Director
3M is really working hard to innovate. They are churning out very novel things in their space. They...
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Director
Considering the amount of money that we have paid for MModal Fluency Direct, the amount of value we...
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Director
3M responds to us, but they are not proactive.
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Manager
Usually, I just email someone who either directs me to someone who can help or opens a ticket and...
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Manager
The product works. There are no problems with that. It just doesn't give us the information we need....
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Manager
We don't have the latest and greatest, but our last upgrade was the most stable that we have ever...
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Manager
3M did a great job during the implementation. We felt really good about working with 3M's dedicated...
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Manager
Before we purchased MModal Fluency Direct again, I would probably make sure that we fleshed out the...
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Manager
When 3M acquired MModal, we had been used to working with MModal. The vendor did a good job with the...
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Manager
When we went with 3M, what made them attractive was that we got what we asked for up front. 3M...
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Analyst/Coordinator
3M has been pretty good during the COVID-19 crisis. I haven't felt a drop in the service.
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Analyst/Coordinator
We are sitting at the threshold of doing another upgrade. We will upgrade as soon as the update is...
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Analyst/Coordinator
3M keeps their promises. We have a pretty close relationship with 3M. Their adoption services are...
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Analyst/Coordinator
For MModal Fluency Direct, we haven't been charged for anything other than licensing and adoption...
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Analyst/Coordinator
3M has been really good with implementations. I don't typically give perfect scores, but I will for...
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Analyst/Coordinator
The adoption services and the timing of things are perfect. Every two weeks, we get an adoption...
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Analyst/Coordinator
Using the product has been a good lesson for us. 3M is very good at making sure that we have someone...
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Director
The system is our dictation software. We dictate into the microphone, and the software uses the...
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Director
The vendor has been really good with support, and we haven't really had a lot of problems. Whenever...
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Director
The vendor has updates that they load periodically. The system doesn't really have downtime. It...
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Director
We were pretty happy with the vendor before they increased the cost of the products. 3M taking over...
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COO
We like the accuracy of the system. Our physicians used another speech recognition system for years...
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COO
The biggest problem we have with 3M is that they don't automatically push updates to our system. 3M...
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Physician
There were some early functions of the system that were exciting, but since the go-live, we really...
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Physician
As a voice recognition tool, the system has done better than other systems in the space. It is less...
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CIO
We went looking for something else after our last software was clunky, and we found MModal because...
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CIO
I cannot say what it has been like since MModal became 3M, but prior to that, customer service was...
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VP/Other Executive
Even though there are opportunities for the dictation to improve, I think the system does a really...
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VP/Other Executive
The 3M products are pretty stable. The only new technology they have is for speech recognition, but...
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Manager
3M had more meetings scheduled than we really needed when we were starting to implement the product....
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Manager
We found a couple of doctors who were using MModal Fluency Direct. That was why we started to look...
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Manager
3M was really up front with everything. With other vendors, we have had some problems where when we...
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Manager
We didn't see any real bad spots. We went into the implementation thinking that the system was going...
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Manager
We have been live with the system for a little while. Our previous system was being turned into a...
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Manager
I would tell others that the workflow for getting started with 3M is very good. 3M is very detail...
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Manager
The service has been really good. We have been live with the system for a little while, so we have...
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Manager
Our implementation was very clean. The only thing that was a little confusing was that we started...
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VP/Other Executive
We are very happy with MModal Fluency Direct. Our providers unilaterally told us it is much better...
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VP/Other Executive
The system could do better with ambient noise in the room. That has been the struggle for us. I...
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VP/Other Executive
We believe in strategic partnership. We are big fans of the vendor. They send experts to help us get...
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CMIO
We use MModal Fluency Direct for our voice-to-text work. We had another solution from 3M that I was...
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Director
MModal Fluency Direct is really good. It has great responsiveness in a medical setting. That is the...
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Director
MModal Fluency Direct is a much better investment than the competing vendor's product. We were...
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Director
We like the pricing structure of this product better than our last product's. MModal Fluency Direct...
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Director
Getting started on this product and doing basic dictation are very easy. This product is fairly...
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Director
From what I understand, the invoicing comes in haphazardly. We are getting individual invoices for...
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Director
Technically speaking, I wish the vendor was more active in helping providers dictate and consult...
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Director
When we have had technical issues, 3M has been super responsive by email or phone. On the sales...
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Director
Most of the time, we invest in a physical microphone. But I do like that this product has an app...
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Director
We can teach this product to save any abbreviations or names that are hard to pronounce. This...
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Director
This solution is not Mac friendly. We have had a lot of questions from providers about that. The...
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Director
Sometimes, when we open new locations, the IP addresses have to be whitelisted. I would suggest that...
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Director
The vendor could build more AI into this product. Then, if the AI hears a diagnosis, it could...
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Director
The system is reliable. I am trying to remember the last time I had a system outage. The disruptions...
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Director
The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances...
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Director
I found 3M to be very thorough in their implementation. It was well thought out and well planned....
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Director
Some providers say that the system never gets the transcription right. I look at the accuracy...
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Director
Something that impresses me is that even after our go-live, we still meet with our account...
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Director
Compared to other speech recognition systems, the MModal product is very standard. We have to teach...
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Manager
We have had trouble with the product; it needs some improvements. We have had trouble with getting...
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Manager
The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...
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Manager
We don’t really have a need for additional training, but the initial training was excellent.
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Manager
Our physicians say that the solution doesn’t work as well as they expected it to, but they have...
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Nurse
We have to prod MModal for information. We don’t always know when new things come out. MModal...
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Nurse
When we are doing an integration with another vendor, they need to supply MModal with information....
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Nurse
3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...
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Nurse
It is a little clunky to use the apps. We don’t really know which support line to call. MModal...
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Nurse
3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...
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VP/Other Executive
I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they...
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VP/Other Executive
The transcriptionists seem to like their piece. The physicians like the voice recognition. The...
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Director
The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...
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Director
When we have questions about our invoices, we have to reach out to the vendor multiple times to get...
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Director
The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot...
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Director
There have been some slight changes since 3M acquired MModal, but for the most part, things have...
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Manager
Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and...
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Manager
The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...
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Manager
The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big...
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Manager
I think the vendor is very customer-centric, and they really want to learn what our feedback is and...
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Manager
The biggest challenge I had with MModal through the implementation was the administrative training,...
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Manager
I had a really rough time with my adoption specialist initially. That vendor specialist would not...
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Manager
The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...
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Manager
The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...
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CIO
3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...
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CIO
I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...
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Director
MModal is a delight to work with. They are a great company with a great product. I really like that...
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Director
Our tech from MModal is great. The person really understands the technology of the product. The...
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Director
We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the...
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Director
3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...
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Director
3M is really trying to make sure that we are getting the right tools that our hospitals need. They...
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Manager
The drawback of the product is the amount of time that is required for training. In any speech...
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Manager
The system's usage comes down to the education provided. If people just use MModal Fluency Direct as...
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Manager
I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...
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Manager
3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,...
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Manager
3M's support has been great, and we have formed a great relationship with them over the past couple...
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Manager
MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system...
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CIO
We have had a lot of good experiences with the system. When the physicians are reading in their...
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CIO
The system’s voice recognition technology is its underlying capability, but behind that is what I...
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CIO
The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I...
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CIO
Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...
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