MModal Fluency Direct
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

Product

The vendor has a great product, and they keep adding in more features that the providers can use...

Sep 2023
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Manager

Product

Providers grumble about the product missing capitalization, punctuation, and every now and then,...

Sep 2023
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Manager

Relationship

The vendor’s support team is actually very quick to respond and help out. They are very easy to...

Sep 2023
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Manager

Relationship, Product

There isn’t much new with the product. I would like the vendor to tell us about new features or...

Sep 2023
||
(0)
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Director

Product

3M needs to do a better job with their release updates, and there is an opportunity for them to do a...

Sep 2023
||
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Director

Operations

MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...

Sep 2023
||
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Director

Product, Value

MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...

Sep 2023
||
(0)
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Director

Loyalty, Product

MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...

Sep 2023
||
(0)
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Director

Value

We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...

Sep 2023
||
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Director

Value

I would tell others that MModal Fluency Direct is very effective at providing a good dictation...

Sep 2023
||
(0)
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Manager

Loyalty

We are going to be transitioning to a new EHR, and that is probably our best opportunity to move to...

Sep 2023
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(0)
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Manager

Loyalty, Value

I probably would look at buying this product again if I went to an organization in need of a new or...

Sep 2023
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Manager

Relationship

I have had some problems with the vendor’s support in the past. There was a time when there were...

Sep 2023
||
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Manager

Relationship

We used to have our account representative who would reach out to see how we were doing and ask...

Sep 2023
||
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Manager

Operations

There hasn't been any need for any training or retraining, and there haven't been any new updates...

Sep 2023
||
(0)
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Manager

Product

We use the product in various departments, and it integrates well with Google Chrome. I don't think...

Sep 2023
||
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Manager

Operations, Product

MModal Fluency Direct has some funky things for installations and upgrades that we have to do...

Sep 2023
||
(0)
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Manager

Product

We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...

Sep 2023
||
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Director

Product

There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...

Aug 2023
||
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Director

Value

MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...

Aug 2023
||
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Director

Relationship

Anytime that 3M is having any upgrades, they are quick to let me know through email that something...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...

Aug 2023
||
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VP/Other Executive

Product

MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...

Aug 2023
||
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Director

Operations

I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...

Aug 2023
||
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Manager

Product

Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...

Aug 2023
||
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Manager

Loyalty

We have been looking into 3M's virtual assistant product. That product is similar to what other...

Aug 2023
||
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Manager

Relationship

Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...

Aug 2023
||
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Manager

Product

Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...

Aug 2023
||
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Manager

Culture

3M is so hard to work with. Not only is their product average but also the company and people are...

Aug 2023
||
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Manager

Product

With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...

Aug 2023
||
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Manager

Relationship

Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...

Aug 2023
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Manager

Culture, Operations

3M was fairly responsive once we got through the contracts and set up the relationships. Once we...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

3M recently had a server migration that was not smooth at all. They tried their best to keep their...

Aug 2023
||
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Analyst/Coordinator

Product, Value

When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

When things break, that is a big headache. It takes a while to get a fix because we don't manage the...

Aug 2023
||
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Analyst/Coordinator

Product

There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...

Aug 2023
||
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Nurse

Operations, Product

MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...

Aug 2023
||
(0)
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Nurse

Relationship

3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...

Aug 2023
||
(0)
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Nurse

Culture, Value

3M does batch licenses, so we don't have to pay per license. That is really nice.

Aug 2023
||
(0)
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Nurse

Loyalty

When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...

Aug 2023
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(0)
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Nurse

Operations

MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...

Aug 2023
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CMIO

Operations

Our implementation with 3M was very tough. The product never worked the way the vendor said it...

Jul 2023
||
(0)
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CMIO

Product

MModal Fluency Direct doesn't integrate with other systems really well. We end up having to speak...

Jul 2023
||
(0)
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CMIO

Loyalty, Relationship

During the time that I have been with my organization, no one from 3M has reached out to us. We are...

Jul 2023
||
(0)
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CMIO

Product

3M's strategy appears to be to use a query system where we have to pepper physicians with questions...

Jul 2023
||
(0)
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Director

Value

I am sure the vendor could charge us for more, but they don’t charge us for every little thing....

Jul 2023
||
(0)
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Director

Product

I like the product’s flexibility regarding the different ways doctors can dictate. They can dictate...

Jul 2023
||
(0)
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Manager

Operations, Product

I have had some physicians that have struggled with the product before. It does require a bit of...

Jul 2023
||
(0)
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Manager

Product

There have not been any improvements of any kind in the product.

Jul 2023
||
(0)
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Manager

Relationship

If the system does go down or there is some sort of issue, the vendor is good about sending out an...

Jul 2023
||
(0)
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Manager

Loyalty

If there were an opportunity to buy a product where the physicians could go ahead and transcribe in...

Jul 2023
||
(0)
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Manager

Relationship

After 3M purchased the solution, I lost my customer representative, and I was assigned a new one....

Jul 2023
||
(0)
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Manager

Product

There are times that there are blanks on some of the reports where the transcriber didn't understand...

Jul 2023
||
(0)
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Manager

Operations

My initial training was done by my customer representative before the product was acquired, and they...

Jul 2023
||
(0)
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Chief Innovation Officer

Relationship

The vendor’s support leaves a lot to be desired compared to how it was when we first started working...

Jun 2023
||
(0)
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Chief Innovation Officer

Product, Value

When MModal Fluency Direct is working, it does make completing charting very easy for the providers...

Jun 2023
||
(0)
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Chief Innovation Officer

Loyalty, Product

We are less than satisfied with MModal Fluency Direct. It used to be a highly reliable product, but...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

A lot of our issues with MModal Fluency Direct in the past couple of years have involved the...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

As 3M has moved servers to the cloud, a number of associated bugs have come up. The migration isn't...

Jun 2023
||
(0)
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Chief Innovation Officer

Loyalty, Product

We previously had MModal Fluency Direct configured as a fat install, meaning the product was locally...

Jun 2023
||
(0)
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Chief Innovation Officer

Operations, Product

MModal Fluency Direct is very easy to use. Providers can use tethered microphones that plug into...

Jun 2023
||
(0)
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Chief Innovation Officer

Relationship

3M’s response times to our issues haven’t necessarily been robust. We have worked with our account...

Jun 2023
||
(0)
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Manager

Product

The product does not integrate well with our EMR.

Jun 2023
||
(0)
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Director

Product

One of the biggest issues we see is physician burnout, and we offer solutions to help with that...

Jun 2023
||
(0)
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Director

Product

3M's technology is likely nearing where it needs to be, but it is not there yet. There is a lack of...

Jun 2023
||
(0)
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Director

Product

With MModal Fluency Direct, we have not seen any major upgrades in some time. If something is...

Jun 2023
||
(0)
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Director

Relationship

We have had great support from the executives at 3M. It is easy for us to get in contact with...

Jun 2023
||
(0)
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Director

Loyalty

When we made the decision to go with MModal Fluency Direct, it was the right decision at the time....

Jun 2023
||
(0)
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Director

Product

If we say a verb that ends in an "ed," such as "I worked," the system tends to skip the "ed" and use...

Jun 2023
||
(0)
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Director

Product

We just got an upgrade recently to the last version of the product, and I still haven't decided...

Jun 2023
||
(0)
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Director

Product

Some of the correction methods within MModal Fluency Direct and some of the features that are hard...

Jun 2023
||
(0)
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Manager

Relationship

All my MModal account managers have always been proactive. If they see anything wrong, they alert...

Jun 2023
||
(0)
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VP/Other Executive

Product

The product is down a lot and has a lot of issues. Sometimes the incidents of downtime can last a...

Jun 2023
||
(0)
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Manager

Relationship, Product

3M does keep their promises and has taken very good care of us. 3M is working on using AI technology...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

For the most part, our staff members like MModal Fluency Direct a lot. They like it a lot more than...

May 2023
||
(0)
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Analyst/Coordinator

Product

In our specialty’s workspace, we have equipment that makes quite a bit of noise to the point where...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

3M hasn’t charged us for any of the things I have asked for. They have never said that something is...

May 2023
||
(0)
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Analyst/Coordinator

Operations

3M treated us very well during the implementation. We have never really had any ongoing training,...

May 2023
||
(0)
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Analyst/Coordinator

Product

Some of the more advanced features in MModal Fluency Direct where the user can go in and create...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

There is one particular person I communicate with on 3M’s support team, and that person is...

May 2023
||
(0)
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Director

Loyalty, Product

We love MModal Fluency Direct. A lot of the doctors here had used other products in the past, but we...

May 2023
||
(0)
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Director

Relationship

I have always had great support from 3M. They are responsive when I call the tech support team or...

May 2023
||
(0)
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Director

Product

Our use of the product has increased. But I would say that we are at about 97% compliance with...

May 2023
||
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Manager

Relationship

With any solution, frustrating things pop up every once in a while. Some of those things have to do...

May 2023
||
(0)
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Manager

Operations, Product

With the way we have MModal Fluency Direct set up, the solution automatically loads when users use...

May 2023
||
(0)
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Manager

Product

MModal Fluency Direct does everything that people need it to do. A lot of people use the system at a...

May 2023
||
(0)
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Manager

Relationship, Operations

New bells and whistles don't come our way because the product is pretty simplistic or singular in...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

3M provides reports for us every month on our user activity, but they haven't been proactive in...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We adopted MModal Fluency Direct because we were using another product, but we found that MModal...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

3M has some new technologies, but they are not communicating their value to us very well, and they...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

I am not sure whether the system is in our long-term plans. We are in the process of switching over...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Value

If I were making a purchasing decision today, I wouldn't be against buying the product again, but I...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Value

In terms of costs, everything is as it was presented.

May 2023
||
(0)
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Analyst/Coordinator

Product

Some of the limitations that we experience with the system have more to do with our EMR than with...

May 2023
||
(0)
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Analyst/Coordinator

Operations, Product

MModal Fluency Direct is a cool solution. When we dictate things, the system translates the words...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Product

The vendor could recommend different microphones when the customers are initially starting. We have...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Whenever we call the vendor for support, we know we are going to be on the phone forever. The vendor...

May 2023
||
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Analyst/Coordinator

Product

Internally, our end users hesitated, and there was some pushback. But at the end of the day, they...

May 2023
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct meets all of our needs, but there are some improvements that need to be made.

May 2023
||
(0)
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Manager

Relationship, Product

We have had an internal issue with physicians having issues using the cell service piece for a...

May 2023
||
(0)
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Manager

Product

Most of the physicians that do use MModal Fluency Direct love it. They love the template models and...

May 2023
||
(0)
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Manager

Relationship, Operations

The group that we generally deal with is very responsive to any questions we have. We haven't had...

May 2023
||
(0)
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Manager

Operations

We had a bit of an issue with an upgrade. It took longer than one would expect to get the upgrade...

May 2023
||
(0)
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Manager

Culture, Value

3M is not charging us for every little thing. They are very generous in helping us audit to make...

May 2023
||
(0)
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Manager

Relationship

3M’s support team has been good in terms of being responsive and putting in the effort when we have...

May 2023
||
(0)
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Director

Relationship

Ever since 3M and MModal merged, the customer support team has not been very useful. The support has...

May 2023
||
(0)
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Director

Value

If we want something from the vendor, we have to pay for that thing.

May 2023
||
(0)
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Director

Loyalty

When we first purchased the product, MModal Fluency Direct was the only platform that would support...

May 2023
||
(0)
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Director

Product

I use MModal Fluency Direct all the time. It is a great solution. I am quite happy with the product....

Apr 2023
||
(0)
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Director

Operations

The training from 3M is good because we always get emails about tips and tricks for MModal Fluency Direct....

Apr 2023
||
(0)
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Director

Operations, Product

One issue with the product is just the typos that it makes. I don't always proofread, but most of...

Apr 2023
||
(0)
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Physician

Operations, Operations

Things go reasonably well anytime we get an upgrade. We haven't had to use the vendor's services...

Apr 2023
||
(0)
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Physician

Product, Product

The interoperability in the hospital systems has been excellent. But in our office setting, the...

Apr 2023
||
(0)
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Manager

Product, Product, Value, Value

MModal Fluency Direct has been a great tool for our providers. It is often updated to include new features....

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

3M needs to continually work on adding voice recognition to the product. Their vocabulary database...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

3M’s support is always very good, and our contact people have stayed the same for a long time. That...

Apr 2023
||
(0)
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Manager

Product, Product

MModal Fluency Direct is very intuitive and easy to learn. 3M continually upgrades it based on our...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

MModal Fluency Direct is our primary tool for the majority of our providers, but it probably won't...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

If someone is looking for a technology partner who will take their needs into account, 3M is the...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

If we have issues with MModal Fluency Direct, 3M tries to fix them as soon as possible. Also, 3M is...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We have had issues with providers uploading dictations, but 3M has been rectifying the issues, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Most of my providers love MModal Fluency Direct because it is easy to use. They like the mobile app,...

Apr 2023
||
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Analyst/Coordinator

Culture, Product

Like all speech-to-text applications, MModal Fluency Direct has its pros and cons. The recognition...

Apr 2023
||
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Analyst/Coordinator

Relationship, Operations

I am unsure how often the updates come out, and there is zero communication. I have to seek out our...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We would like a better way to reach 3M if providers are having issues. Right now, I go to our...

Apr 2023
||
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Analyst/Coordinator

Relationship, Product

In general, nobody is satisfied with the speech-to-text solution. There are always issues, and...

Apr 2023
||
(0)
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Director

Culture

3M has changed since they became 3M. Their whole sales approach and their approach for renewals and...

Mar 2023
||
(0)
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Director

Loyalty

I don’t think 3M is taking the opportunity to talk about their new technology and where they are...

Mar 2023
||
(0)
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Director

Loyalty, Value

My satisfaction a year from now depends on how the conversation goes with the renewal, but I would...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct has a bunch of great features for navigating throughout the chart and finding...

Mar 2023
||
(0)
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Director

Relationship

I might have concerns about 3M’s development, but they do remain committed to their promises.

Mar 2023
||
(0)
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Nurse

Product

I would tell a peer that MModal Fluency Direct is really user friendly, even for people with...

Mar 2023
||
(0)
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Director

Relationship

3M is responsive, meets our needs, and takes care of any issues we have. We haven't had any issues...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

3M has been pretty good with getting back to us. Our adoption specialist is very good about keeping...

Mar 2023
||
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Manager

Relationship

We have a very good relationship with our adoption specialist and our technical support person. They...

Mar 2023
||
(0)
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Manager

Product

MModal Fluency Direct does a very good job with voice detection expectations. We have had a lot of...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

The lag time with MModal Fluency Direct is sometimes rough, and the product quality is hit or miss...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Whenever I go into our EMR, the commands change. I don't know whether that is an MModal thing or our...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

If users are computer savvy and use the product to their full advantage, they can use it at a high...

Mar 2023
||
(0)
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Nurse

Relationship

3M is pretty good at executive involvement. We had some issues, and 3M got on a call with us and did...

Mar 2023
||
(0)
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Director

Loyalty, Product

Since we purchased MModal Fluency Direct, 3M's delivery of new technology has been average. 3M needs...

Mar 2023
||
(0)
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Director

Culture, Relationship

I am not fully satisfied with 3M. When we initially contracted with MModal, we were speaking with...

Mar 2023
||
(0)
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CMIO

Loyalty

When we were looking for a different speech recognition product, we compared MModal Fluency Direct...

Mar 2023
||
(0)
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CMIO

Relationship, Operations

We have regular meetings with 3M. The meetings are not long, but 3M is very prepared with reports...

Mar 2023
||
(0)
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CMIO

Relationship, Product

I have seen some differences since 3M took over MModal. Since the acquisition, innovation and...

Mar 2023
||
(0)
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CMIO

Loyalty

I think that it would have been better to stay with our previous vendor only when we address new...

Mar 2023
||
(0)
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Manager

Culture, Product

The product works as promoted but in waves. There are weeks during which we don't hear from...

Feb 2023
||
(0)
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Manager

Relationship, Product

The vendor needs to improve their communication and minimize outages. We don’t feel like the product...

Feb 2023
||
(0)
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Manager

Relationship

Things have been pretty standard. We haven’t had any major incidents. We have been assigned a new...

Feb 2023
||
(0)
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CIO

Operations, Product

We implemented an upgrade a while back that broke everything, and the system was broken for a while...

Feb 2023
||
(0)
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CIO

Loyalty, Product

MModal Fluency Direct does its job. The big two vendors are 3M and Nuance, and our EMR vendor...

Feb 2023
||
(0)
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Director

Loyalty

We are doing well with the switch to MModal Fluency Direct. Change is tough and is a bit harder on...

Feb 2023
||
(0)
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Director

Relationship, Operations

I like MModal Fluency Direct because I work with a very good contact. That person does an excellent...

Feb 2023
||
(0)
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Director

Operations, Product

Everything seems to work well in the product. It interfaces with our EMR, and everything goes well....

Feb 2023
||
(0)
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Director

Culture

We bought MModal Fluency Direct when the vendor was just MModal. When 3M took MModal over, 3M did...

Feb 2023
||
(0)
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Director

Culture, Loyalty

My desire in 12 months is to be in contract with MModal. However, I might not be able to do that due...

Feb 2023
||
(0)
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Director

Culture

The products that 3M provides are great. I do sometimes feel additional pressure on the upsell, like...

Feb 2023
||
(0)
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Director

Product

MModal Fluency Direct is absolutely awesome. It does everything it is supposed to do, and it is...

Feb 2023
||
(0)
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Director

Relationship

3M’s support team is awesome, and anytime I need anything, I have a go-to person. This person knows...

Feb 2023
||
(0)
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Director

Relationship

My experience with MModal Fluency Direct was great before, and it is great now. There is one...

Feb 2023
||
(0)
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Director

Operations

Of all the systems that I have gone live with, MModal Fluency Direct had the least number of issues...

Feb 2023
||
(0)
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Director

Product

3M has some of the best tools. They certainly do keep us up on MModal Fluency Direct. This product...

Feb 2023
||
(0)
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Director

Relationship

I get a tremendous number of emails from 3M saying that they are going to be making some kind of...

Feb 2023
||
(0)
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Director

Loyalty, Value

One of the reasons we ended up choosing 3M was that they avoided charging for every little thing.

Feb 2023
||
(0)
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 or  to see details.

Director

Operations

We had a couple of issues with the implementation of MModal Fluency Direct. 3M was hands on during...

Feb 2023
||
(0)
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Director

Product

We have had some issues getting MModal Fluency Direct working on both Mac and Windows computers. The...

Feb 2023
||
(0)
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Director

Product

MModal Fluency Direct is a great product. Some of our providers are happy with its dictation...

Feb 2023
||
(0)
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Director

Relationship, Product

We haven't had any integration problems. If we want to integrate MModal Fluency Direct with...

Feb 2023
||
(0)
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Director

Product

MModal Fluency Direct’s reliability has been good, and I don't think we have had much downtime, if...

Feb 2023
||
(0)
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Director

Relationship

I am in pretty regular contact with our representative at 3M. When there is downtime, I can get the...

Feb 2023
||
(0)
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 or  to see details.

Director

Relationship

There are times when we have an issue and reach out to 3M, and they say that they are working...

Feb 2023
||
(0)
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 or  to see details.

Director

Product

MModal Fluency Direct’s entire purpose is to reduce pain points in completing notes and promote no...

Feb 2023
||
(0)
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Manager

Relationship

3M communicates very well, and they are always willing to help and give additional resources when...

Feb 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The product works very efficiently, and 3M is always doing updates to keep up with any trending...

Feb 2023
||
(0)
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Manager

Product, Value

I would like to see some advancement in 3M's CDI; I would like to see something more cost effective...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I wish 3M would get back to us a little bit faster with some of our technical issues. At times, the...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

I would like 3M to have more on-site team members during implementations.

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

There is not a whole lot of ongoing training with MModal Fluency Direct. I do get my monthly emails...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We have a lot of variables because of the way that we put MModal Fluency Direct out there, meaning...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

MModal Fluency Direct is easy to use. It is a good product.

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We would like more personal involvement from 3M. We just haven't had any for a while. My account...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty

I would recommend MModal Fluency Direct because it is a decent product. I would just say to someone...

Feb 2023
||
(0)
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VP/Other Executive

Relationship, Product

3M is doing a phenomenal job with a lot of things, such as the automatic coding piece and CDI with...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

3M is struggling to communicate what is on the horizon. They have been doing the work for quite some...

Jan 2023
||
(0)
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 or  to see details.

Director

Product

MModal Fluency Direct is awesome in terms of upgrades. There are very few, and they happen behind...

Jan 2023
||
(0)
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Director

Operations

The implementation was a little challenging. There was a lot of chaos with the physician training,...

Jan 2023
||
(0)
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Director

Product

MModal Fluency Direct is a solution for the medical staff, and they are happy with the solution. It...

Jan 2023
||
(0)
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CIO

Culture, Loyalty, Relationship

The sales experience and support with MModal were phenomenal. We have not really engaged with 3M on...

Jan 2023
||
(0)
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VP/Other Executive

Relationship

Mostly, we have a really good collaborative relationship with 3M, and we have a team that is there...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

3M is fantastic about offering training. They do ongoing training with us with question-and-answer...

Jan 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The physicians understand the product, and there is a pretty good plan. Our people go through enough...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

We still have nagging issues with spacing and punctuation. We don't know how to improve those...

Jan 2023
||
(0)
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Manager

Loyalty

Our only concern about MModal Fluency Direct is that it is cloud based. If the product goes down,...

Jan 2023
||
(0)
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Manager

Relationship

We have a good customer service representative that helps us get everything that we need.

Jan 2023
||
(0)
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Manager

Relationship, Product

The product is cloud hosted, so we get notifications when there is going to be an outage unless...

Jan 2023
||
(0)
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Manager

Operations

The implementation of MModal Fluency Direct was a breeze. That was an easy project. The vendor was...

Jan 2023
||
(0)
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Manager

Product

We don't have providers asking for more functionality. They are happy with what they have. The...

Jan 2023
||
(0)
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Manager

Relationship

Because the product is cloud based, we can get the support team to help us solve a problem in a...

Jan 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

MModal Fluency Direct helps reduce the time needed for documentation for most providers, but the...

Jan 2023
||
(0)
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 or  to see details.

Director

Culture

Our most recent contract negotiations showed 3M back in the same situation that we have always been...

Jan 2023
||
(0)
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 or  to see details.

Director

Loyalty

We have been in the industry for a while, and we have been seeing things happen with 3M that have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MModal Fluency Direct has done well. Things come along for the most part with no issues. We are very...

Jan 2023
||
(0)
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CIO

Culture

We struggled greatly at one point with a renewal. We wanted to bring everything together because we...

Jan 2023
||
(0)
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CIO

Loyalty, Relationship

We have concerns around the innovation for MModal Fluency Direct. Even though we went with MModal...

Jan 2023
||
(0)
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Director

Product

With MModal Fluency Direct, we must train our voices in the system. We have looked at other systems...

Jan 2023
||
(0)
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Director

Operations

The vendor was excellent. The project manager from 3M delivered things on time and addressed any...

Jan 2023
||
(0)
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Director

Relationship, Product

The quality of the updates is not as we expected. For the dictation process, we have no issues at...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

3M needs to develop their bolted-on features so that there is consistency in how the features...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we call and escalate issues, the vendor is responsive, but they are not as quick as we would...

Jan 2023
||
(0)
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Director

Relationship

We have regular meetings, but things are more or less from 3M's perspective. The vendor's midlevel...

Jan 2023
||
(0)
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CMIO

Relationship

We had a couple of users who wanted certain things. Once we got ahold of 3M, they were able to...

Jan 2023
||
(0)
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CMIO

Product

MModal Fluency Direct is a very intuitive product out of the box. The system is easy to use for...

Jan 2023
||
(0)
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Director

Culture, Relationship, Product

3M keeps promises about 50% of the time. We have told the vendor that there are things that we...

Jan 2023
||
(0)
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Director

Product

MModal Fluency Direct handles certain parts of speech incorrectly. For example, when we use a past...

Jan 2023
||
(0)
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Director

Relationship, Product

3M has a system where we can report things and give feedback. The problem is that we give the...

Jan 2023
||
(0)
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Director

Culture, Product

When we were sold the product, we were told that the solution learned from its mistakes and improved...

Jan 2023
||
(0)
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Director

Relationship

MModal has an account manager assigned to us who sometimes has time to get in touch with us and...

Jan 2023
||
(0)
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 or  to see details.

Director

Product

We would like it if the system noticed that we have to correct a lot of things, and we would like it...

Jan 2023
||
(0)
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Director

Product

With MModal Fluency Direct, the goal would be to improve the quality and ease of documentation. The...

Jan 2023
||
(0)
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Director

Loyalty

The main reason we switched to 3M's solution so many years ago was that it was cheaper than our...

Jan 2023
||
(0)
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COO

Relationship

The vendor's support is the number-one reason we are with 3M. They are very responsive. If we have...

Dec 2022
||
(0)
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Manager

Relationship, Operations

The 3M acquisition was a big problem. The company is a completely different company now, and in...

Dec 2022
||
(0)
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 or  to see details.

Manager

Operations, Product

We have had a lot of issues with integration. We tried to add integration between MModal Fluency...

Dec 2022
||
(0)
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 or  to see details.

Manager

Product

We need to have more reliability with 3M’s cloud solution. There have been a couple of outages.

Dec 2022
||
(0)
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Manager

Relationship

I had to escalate things to 3M’s leadership on several occasions, and they were very helpful. They...

Dec 2022
||
(0)
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 or  to see details.

Director

Product

The quality of the voice recognition based on the number of errors reported by our specialty users...

Dec 2022
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

This used to happen more, but 3M needs to reach out proactively and gather input from the customer...

Dec 2022
||
(0)
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 or  to see details.

Director

Operations, Product

We had issues taking the last upgrade in that it wasn’t working properly. The initial attempt was...

Dec 2022
||
(0)
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 or  to see details.

Director

Loyalty

We still anticipate renewing with 3M, but we will consider an RFP at some point in the next few...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since the transition from MModal to 3M ownership, the relationship has frayed a bit. We used to have...

Dec 2022
||
(0)
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 or  to see details.

Director

Operations

Earlier in our contract and during our implementation, the training was very good, and the vendor...

Dec 2022
||
(0)
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Director

Product

The basic functionality of the product as a voice recognition suite is pretty good. The usability is...

Dec 2022
||
(0)
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Director

Relationship

3M has the ability to communicate, ask questions, and get any issues resolved in a very timely manner....

Dec 2022
||
(0)
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 or  to see details.

Director

Operations, Product

MModal Fluency Direct is very easy to function and easy to train on. The doctors love the product....

Dec 2022
||
(0)
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 or  to see details.

Director

Product

We have not had any problems with the integration part of MModal Fluency Direct.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MModal does have some training, but we prefer to do our training in-house. We have people...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

MModal Fluency Direct is more basic than other systems we have used. There are a lot of things we...

Dec 2022
||
(0)
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 or  to see details.

Director

Product

The system is very good at learning our voices. MModal Fluency Direct is a really good system, and...

Dec 2022
||
(0)
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 or  to see details.

Director

Culture

We know what we are walking into. When we go into a contract with MModal, we know exactly what we...

Dec 2022
||
(0)
 Thank