Commentary Summary
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User Commentary
Relationship
3M has changed since they became 3M. Their whole sales approach and their approach for renewals and...
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Functionality and Upgrades
I don’t think 3M is taking the opportunity to talk about their new technology and where they are...
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Future Outlook
My satisfaction a year from now depends on how the conversation goes with the renewal, but I would...
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Functionality and Upgrades
MModal Fluency Direct has a bunch of great features for navigating throughout the chart and finding...
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Service and Support
I might have concerns about 3M’s development, but they do remain committed to their promises.
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Functionality and Upgrades
I would tell a peer that MModal Fluency Direct is really user friendly, even for people with...
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Relationship
3M is responsive, meets our needs, and takes care of any issues we have. We haven't had any issues...
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Service and Support
3M has been pretty good with getting back to us. Our adoption specialist is very good about keeping...
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Relationship
We have a very good relationship with our adoption specialist and our technical support person. They...
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Functionality and Upgrades
MModal Fluency Direct does a very good job with voice detection expectations. We have had a lot of...
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Technology
The lag time with MModal Fluency Direct is sometimes rough, and the product quality is hit or miss...
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Relationship
Whenever I go into our EMR, the commands change. I don't know whether that is an MModal thing or our...
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Functionality and Upgrades
If users are computer savvy and use the product to their full advantage, they can use it at a high...
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Relationship
3M is pretty good at executive involvement. We had some issues, and 3M got on a call with us and did...
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Functionality and Upgrades
Since we purchased MModal Fluency Direct, 3M's delivery of new technology has been average. 3M needs...
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Relationship
I am not fully satisfied with 3M. When we initially contracted with MModal, we were speaking with...
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Win/Loss - Why they were selected (by current clients)
When we were looking for a different speech recognition product, we compared MModal Fluency Direct...
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Relationship
We have regular meetings with 3M. The meetings are not long, but 3M is very prepared with reports...
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Service and Support
I have seen some differences since 3M took over MModal. Since the acquisition, innovation and...
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Lessons Learned
I think that it would have been better to stay with our previous vendor only when we address new...
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Functionality and Upgrades
The product works as promoted but in waves. There are weeks during which we don't hear from...
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Technology
The vendor needs to improve their communication and minimize outages. We don’t feel like the product...
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Functionality and Upgrades
The vendor should validate that their distribution lists are appropriate and that those lists are...
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Service and Support
Things have been pretty standard. We haven’t had any major incidents. We have been assigned a new...
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Functionality and Upgrades
We implemented an upgrade a while back that broke everything, and the system was broken for a while...
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Other Observations & Comments
MModal Fluency Direct does its job. The big two vendors are 3M and Nuance, and our EMR vendor...
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Functionality and Upgrades
We are doing well with the switch to MModal Fluency Direct. Change is tough and is a bit harder on...
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Relationship
I like MModal Fluency Direct because I work with a very good contact. That person does an excellent...
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Functionality and Upgrades
Everything seems to work well in the product. It interfaces with our EMR, and everything goes well....
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Relationship
We bought MModal Fluency Direct when the vendor was just MModal. When 3M took MModal over, 3M did...
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Other Observations & Comments
My desire in 12 months is to be in contract with MModal. However, I might not be able to do that due...
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Sales and Contracting
The products that 3M provides are great. I do sometimes feel additional pressure on the upsell, like...
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Functionality and Upgrades
MModal Fluency Direct is absolutely awesome. It does everything it is supposed to do, and it is...
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Service and Support
3M’s support team is awesome, and anytime I need anything, I have a go-to person. This person knows...
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Relationship
My experience with MModal Fluency Direct was great before, and it is great now. There is one...
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Implementation and Training
Of all the systems that I have gone live with, MModal Fluency Direct had the least number of issues...
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Functionality and Upgrades
3M has some of the best tools. They certainly do keep us up on MModal Fluency Direct. This product...
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Functionality and Upgrades
I get a tremendous number of emails from 3M saying that they are going to be making some kind of...
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Win/Loss - Why they were selected (by current clients)
One of the reasons we ended up choosing 3M was that they avoided charging for every little thing.
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Implementation and Training
We had a couple of issues with the implementation of MModal Fluency Direct. 3M was hands on during...
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Sales and Contracting
We have had some issues getting MModal Fluency Direct working on both Mac and Windows computers. The...
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Functionality and Upgrades
MModal Fluency Direct is a great product. Some of our providers are happy with its dictation...
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Interfacing and Integration
We haven't had any integration problems. If we want to integrate MModal Fluency Direct with...
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Functionality and Upgrades
MModal Fluency Direct’s reliability has been good, and I don't think we have had much downtime, if...
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Service and Support
I am in pretty regular contact with our representative at 3M. When there is downtime, I can get the...
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Service and Support
There are times when we have an issue and reach out to 3M, and they say that they are working...
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Functionality and Upgrades
MModal Fluency Direct’s entire purpose is to reduce pain points in completing notes and promote no...
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Relationship
3M communicates very well, and they are always willing to help and give additional resources when...
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Service and Support
The product works very efficiently, and 3M is always doing updates to keep up with any trending...
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Functionality and Upgrades
I would like to see some advancement in 3M's CDI; I would like to see something more cost effective...
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Service and Support
I wish 3M would get back to us a little bit faster with some of our technical issues. At times, the...
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Implementation and Training
I would like 3M to have more on-site team members during implementations.
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Implementation and Training
There is not a whole lot of ongoing training with MModal Fluency Direct. I do get my monthly emails...
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Functionality and Upgrades
We have a lot of variables because of the way that we put MModal Fluency Direct out there, meaning...
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Functionality and Upgrades
MModal Fluency Direct is easy to use. It is a good product.
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Relationship
We would like more personal involvement from 3M. We just haven't had any for a while. My account...
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Lessons Learned
I would recommend MModal Fluency Direct because it is a decent product. I would just say to someone...
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Functionality and Upgrades
Some of 3M’s products have been very underdeveloped. 3M has developed reports that monitor our...
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Relationship
We spend a lot of money on a product that can’t give us answers. On top of that, 3M keeps kicking...
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Other Observations & Comments
3M is doing a phenomenal job with a lot of things, such as the automatic coding piece and CDI with...
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Functionality and Upgrades
3M is working on a new reporting module, but we have already changed things twice, and we invested a...
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Relationship
3M is struggling to communicate what is on the horizon. They have been doing the work for quite some...
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Implementation and Training
MModal Fluency Direct is awesome in terms of upgrades. There are very few, and they happen behind...
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Implementation and Training
The implementation was a little challenging. There was a lot of chaos with the physician training,...
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Functionality and Upgrades
MModal Fluency Direct is a solution for the medical staff, and they are happy with the solution. It...
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Relationship
The sales experience and support with MModal were phenomenal. We have not really engaged with 3M on...
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Relationship
Mostly, we have a really good collaborative relationship with 3M, and we have a team that is there...
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Implementation and Training
3M is fantastic about offering training. They do ongoing training with us with question-and-answer...
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Functionality and Upgrades
The physicians understand the product, and there is a pretty good plan. Our people go through enough...
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Functionality and Upgrades
We still have nagging issues with spacing and punctuation. We don't know how to improve those...
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Other Observations & Comments
Our only concern about MModal Fluency Direct is that it is cloud based. If the product goes down,...
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Service and Support
We have a good customer service representative that helps us get everything that we need.
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Other Observations & Comments
The product is cloud hosted, so we get notifications when there is going to be an outage unless...
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Implementation and Training
The implementation of MModal Fluency Direct was a breeze. That was an easy project. The vendor was...
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Functionality and Upgrades
We don't have providers asking for more functionality. They are happy with what they have. The...
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Service and Support
Because the product is cloud based, we can get the support team to help us solve a problem in a...
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Other Observations & Comments
MModal Fluency Direct helps reduce the time needed for documentation for most providers, but the...
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Relationship
Our most recent contract negotiations showed 3M back in the same situation that we have always been...
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Service and Support
We have been in the industry for a while, and we have been seeing things happen with 3M that have...
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Functionality and Upgrades
MModal Fluency Direct has done well. Things come along for the most part with no issues. We are very...
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Relationship
We struggled greatly at one point with a renewal. We wanted to bring everything together because we...
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Technology
We have concerns around the innovation for MModal Fluency Direct. Even though we went with MModal...
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Technology
With MModal Fluency Direct, we must train our voices in the system. We have looked at other systems...
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Implementation and Training
The vendor was excellent. The project manager from 3M delivered things on time and addressed any...
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Other Observations & Comments
The quality of the updates is not as we expected. For the dictation process, we have no issues at...
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Interfacing and Integration
3M needs to develop their bolted-on features so that there is consistency in how the features...
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Service and Support
When we call and escalate issues, the vendor is responsive, but they are not as quick as we would...
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Other Observations & Comments
We have regular meetings, but things are more or less from 3M's perspective. The vendor's midlevel...
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Relationship
We had a couple of users who wanted certain things. Once we got ahold of 3M, they were able to...
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Functionality and Upgrades
MModal Fluency Direct is a very intuitive product out of the box. The system is easy to use for...
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Functionality and Upgrades
3M keeps promises about 50% of the time. We have told the vendor that there are things that we...
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Functionality and Upgrades
MModal Fluency Direct handles certain parts of speech incorrectly. For example, when we use a past...
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Relationship
3M has a system where we can report things and give feedback. The problem is that we give the...
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Sales and Contracting
When we were sold the product, we were told that the solution learned from its mistakes and improved...
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Service and Support
MModal has an account manager assigned to us who sometimes has time to get in touch with us and...
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Technology
We would like it if the system noticed that we have to correct a lot of things, and we would like it...
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Functionality and Upgrades
With MModal Fluency Direct, the goal would be to improve the quality and ease of documentation. The...
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Win/Loss - Why they were selected (by current clients)
The main reason we switched to 3M's solution so many years ago was that it was cheaper than our...
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Service and Support
The vendor's support is the number-one reason we are with 3M. They are very responsive. If we have...
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Functionality and Upgrades
The 3M acquisition was a big problem. The company is a completely different company now, and in...
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Interfacing and Integration
We have had a lot of issues with integration. We tried to add integration between MModal Fluency...
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Functionality and Upgrades
We need to have more reliability with 3M’s cloud solution. There have been a couple of outages.
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Service and Support
I had to escalate things to 3M’s leadership on several occasions, and they were very helpful. They...
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Technology
The quality of the voice recognition based on the number of errors reported by our specialty users...
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Relationship
This used to happen more, but 3M needs to reach out proactively and gather input from the customer...
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Functionality and Upgrades
We had issues taking the last upgrade in that it wasn’t working properly. The initial attempt was...
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Other Observations & Comments
We still anticipate renewing with 3M, but we will consider an RFP at some point in the next few...
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Relationship
Since the transition from MModal to 3M ownership, the relationship has frayed a bit. We used to have...
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Service and Support
Earlier in our contract and during our implementation, the training was very good, and the vendor...
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Functionality and Upgrades
The basic functionality of the product as a voice recognition suite is pretty good. The usability is...
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Service and Support
3M has the ability to communicate, ask questions, and get any issues resolved in a very timely manner....
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Implementation and Training
MModal Fluency Direct is very easy to function and easy to train on. The doctors love the product....
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Interfacing and Integration
We have not had any problems with the integration part of MModal Fluency Direct.
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Implementation and Training
MModal does have some training, but we prefer to do our training in-house. We have people...
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Functionality and Upgrades
MModal Fluency Direct is more basic than other systems we have used. There are a lot of things we...
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Functionality and Upgrades
The system is very good at learning our voices. MModal Fluency Direct is a really good system, and...
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Lessons Learned
We know what we are walking into. When we go into a contract with MModal, we know exactly what we...
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Functionality and Upgrades
One thing I appreciate about MModal is that we get emails when upgrades need to be done.
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Relationship
We do not ever get emails from MModal that say something is broken and we need to be aware of it. We...
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ROI / Cost
If we need to add a user to MModal Fluency Direct on the fly, we can, but then we get billed.
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Service and Support
I don't deal with the support much except when we upgrade. But when we do have to deal with them, it...
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Technology
If we could get single sign-on functionality in the product, that would be a huge provider pleaser.
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Functionality and Upgrades
I don’t usually get a ton of calls from our users about issues with the product. We use virtual...
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Relationship
We have a good account representative. That person is very responsive and helpful, so I am happy...
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Implementation and Training
We don't upgrade very frequently with 3M, but when we do, the only difficulty is the requirement...
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Technology
In terms of technology from the vendor, there is not really anything new coming down the pike that I...
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Functionality and Upgrades
The product is the bane of my existence. The biggest headache that we have been having with MModal...
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Other Observations & Comments
For MModal Fluency Direct, a big pain point for us is that providers are not good transcriptionists,...
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ROI / Cost
Since the purchase by 3M, there has definitely been a bit of a difference. It seems like they want...
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Functionality and Upgrades
In general, the product is meeting the needs of our providers. They really like the commands that...
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Functionality and Upgrades
The product’s greatest weakness is its computer updates, and the vendor really doesn't have much...
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ROI / Cost
I am so grateful that we are not having to use traditional transcription methods. With those...
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Relationship
There have been a couple of times when it has been hard to get a hold of the vendor's IT support...
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Service and Support
We have a technical log, and we had to get to the point where dozens of providers were having...
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Functionality and Upgrades
Our providers love the product, but it gets worse with each update. I have a recurring meeting with...
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Service and Support
We have had a lot of technical issues with MModal Fluency Direct, and I have been asking for an...
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Functionality and Upgrades
MModal Fluency Direct is not an expensive software, and it has been extremely helpful. However, with...
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Service and Support
When we open tickets, the vendor is pretty good at responding. For one of our providers, the whole...
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Implementation and Training
The vendor provides us with training material, and then we train our own users. The vendor mainly...
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Functionality and Upgrades
Sometimes the product doesn't capitalize a word that the users want to be capitalized, or it just...
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Implementation and Training
Our trainers just do basic training on the product for our users, and it is fairly easy to show the...
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Functionality and Upgrades
I would like the ability to actually be able to use the product within a structured note. When we...
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Service and Support
When it comes to getting support from the vendor, there is a place where we can actually make a...
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Service and Support
I have a contact person that I eventually reach out to, and sometimes they will either open a ticket...
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Functionality and Upgrades
MModal Fluency Direct is set up as an application within our EMR, and because of that, we are...
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Technology
The mobile app is perfect, and it helps our providers use our EMR remotely and dictate things from...
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Relationship
On the Hierarchical Condition Category side, 3M has made a lot of promises that they haven't...
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Functionality and Upgrades
We have incorporated a great add-on, and that add-on has been very helpful for our providers who...
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Other Observations & Comments
The adoption rate of the product at our organization is quite high, but with the rotating of...
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Relationship
Our account representative has been very on top of everything that we have needed. They are willing...
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Other Observations & Comments
3M's response depends on the urgency of the ticket that we place. For example, if I put in a ticket...
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Implementation and Training
When our end users first launch MModal Fluency Direct, there is not much direction on how to sync a...
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Relationship
3M is working toward keeping all their promises. We will just have to see how long things will take....
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Future Outlook
We have had some service challenges. 3M has worked through those challenges with their Weaveworks...
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Technology
A weakness of MModal Fluency Direct is the service stability. We want a more stable service. Another...
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Functionality and Upgrades
3M is responsive. They have put out a good number of versions, and they have provided fixes for us....
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Service and Support
Some of our previous issues had to do with the vendor's escalation process. We created a case for an...
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Functionality and Upgrades
When we implemented MModal Fluency Direct originally, the process was fine. The normal dictation we...
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Relationship
I am really happy with MModal Fluency Direct. 3M now owns the product, and the product hasn't really...
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Service and Support
The feedback I am getting from the providers is that the recognition from MModal Fluency Direct...
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Service and Support
I have seen improvements. In the past, asking the vendor about contracts, expiration dates, and...
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Service and Support
3M’s support has gone downhill. The support has been a little rocky because of MModal’s transition...
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Functionality and Upgrades
We have had upgrades that have usually been fine. Sometimes there are issues with slowness or...
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Interfacing and Integration
Lately, we have had some issues with getting MModal Fluency Direct to communicate and work with our...
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Service and Support
We have been trying to get different things fixed, and those things haven’t been fixed. We have...
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Implementation and Training
Since I joined the organization, I have never been offered training from 3M, and I have been doing...
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Relationship
3M no longer provides the service side of the transcription; they only provide the software side....
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Technology
3M has a lot of solutions, and further development in those technologies will make the products more...
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Relationship
We do the training, but 3M is always there for additional support.
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ROI / Cost
3M is pretty up front about charges. Our prices haven't changed over the time that I have spent with...
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Technology
MModal Fluency Direct made an impact on the providers because it better suited their accents. Our...
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Other Observations & Comments
We would like to look into getting a speech recognition product for the nursing department. We are a...
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Functionality and Upgrades
We have gotten really good feedback from our end users on MModal Fluency Direct. It is definitely an...
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Relationship
Because 3M is breaking off their healthcare division, it seems like they are just trying to keep us...
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Functionality and Upgrades
MModal Fluency Direct works fine, though I don't see a whole lot of new things with it. We have a...
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Service and Support
3M is not following up or offering any assistance with single sign-on or reporting. And the bills...
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Implementation and Training
There is a gap in the vendor's training because we are teaching them about the changes and upgrades....
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Other Observations & Comments
I don't know enough about 3M spinning off their healthcare division to be its own company. I saw the...
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ROI / Cost
3M products are very expensive. When MModal was bought by 3M, that was a concern for our...
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Other Observations & Comments
There is room for growth. As far as the product meeting our needs goes, I think that is more on the...
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Functionality and Upgrades
3M hasn’t introduced any new technology, but I don’t know that we have ever needed new technology....
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Relationship
We had a fantastic implementation team, and our adaptation specialist stays engaged all the time. As...
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Functionality and Upgrades
When the vendor commits to something, they deliver their commitment in all the systems. But we have...
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Other Observations & Comments
We had a dispute with the vendor over the contract and the pricing. We had an ironclad discussion...
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Implementation and Training
During the implementation, 3M was all over things when issues arose. One of 3M’s principal strengths...
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ROI / Cost
It is painful to add folks to the solution. We have to buy a license for each person, and we have to...
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Technology
The solution has been an absolute home run. The doctors are using MModal Fluency Direct, and they...
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ROI / Cost
I was promised a sizeable reduction in transcription costs because we used to pay people to do...
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Relationship
The whole 3M team and our representative in particular have been amazing. I can't believe we didn't...
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Relationship
Everything is fine. We are having a bit of an issue upgrading our version, but we are still working...
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Service and Support
If I were talking to a peer about MModal Fluency Direct, I would say that, compared to the other...
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Functionality and Upgrades
We are happy with the system. It is a solid speech-to-text solution that works well. We have no...
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Implementation and Training
We bought MModal Fluency Direct, but then we were on our own with hunting down training and...
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Service and Support
3M is not really proactive. The product meets our needs, but we have to call for support. We might...
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Relationship
Something that needs attention is communication around downtime or issues when they occur.
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Technology
Something that is working well is that the physicians are very satisfied with this product.
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Functionality and Upgrades
The biggest strengths of the product are that the ease of use and the technology are good. The...
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Functionality and Upgrades
The only problem we are having with in MModal Fluency Direct is that some of the phrases we are...
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Service and Support
3M has somebody on their team who monitors how much different providers are using the system so that...
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Relationship
We always go to our salesperson because they get things done and bring the right people to the...
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Functionality and Upgrades
Healthcare has been evolving very quickly, but 3M hasn't really put a lot of R&D into the product...
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Functionality and Upgrades
Our experiences internally with the product have been getting better because we have become more...
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Service and Support
The support that we receive from 3M on the MModal Fluency Direct side has always been really good. I...
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Relationship
We had a bad experience one time when the person that was assigned to us for something just didn't...
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Implementation and Training
3M does a really good job with training, and we have monthly calls where the vendor answers...
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Implementation and Training
The implementation was smooth and almost seamless. The greatest value is that we set the product up...
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Service and Support
3M gets with us and lets us know when there are some new innovative things or things they think...
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Other Observations & Comments
3M did a good thing when they opted to purchase MModal because 3M really picked up on a really good...
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Functionality and Upgrades
Most of the people who use the product happen to be residents and are very tech savvy because they...
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Lessons Learned
I would tell peers to really try to get their providers to do some training at the start so that the...
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Functionality and Upgrades
We use MModal Fluency Direct as our voice recognition software for all of our providers in our...
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Other Observations & Comments
3M has been good about keeping promises and has been attentive in offering support. The system has...
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ROI / Cost
We have an enterprise solution, so we have multiple things included in our contract. We haven't had...
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Implementation and Training
I was extremely satisfied with 3M’s implementation of the product. The vendor had great training and...
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Relationship
It would be good for 3M to do follow-up calls. The vendor should do some training, let people use...
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Future Outlook
People in our clinic don't like MModal Fluency Direct well enough to keep the product. Those people...
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Relationship
3M is always giving us reports and trying to reach out to us. If I reach out, 3M executives respond...
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Functionality and Upgrades
The product delivers, but it is not perfect. The product's ability to pick up on language is not...
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Future Outlook
I am hoping my satisfaction will go up because I have asked 3M to engage us, come on-site, and train...
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Functionality and Upgrades
MModal Fluency Direct was a lot harder to implement than a competing solution. With the other...
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ROI / Cost
3M's ambient solution gets very little use at this point. 3M wanted a ridiculous amount of money for...
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Relationship
3M’s application is nearly flawless, but when it goes down, it can cripple us. We really depend on...
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Functionality and Upgrades
We never hear complaints that MModal Fluency Direct is not working, so that is a big plus. The...
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Functionality and Upgrades
There is some scripting language that I have expected the system to accept, but it hasn't. I am...
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Implementation and Training
From a training perspective, 3M should be more proactive in terms of sharing information and lessons...
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Functionality and Upgrades
EMRs should be thoroughly tested and not just accepted by 3M with default commands. We have noticed...
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Functionality and Upgrades
I am able to go into the admin console in 3M's system. A subject-matter expert in orthopedics can...
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Service and Support
If I have issues, 3M's support team is diligent and works with me. They troubleshoot and go through...
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Functionality and Upgrades
The testing of new builds within 3M's system is spotty, and we have had issues with a build in...
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Functionality and Upgrades
Our organization is experiencing some basic transcription issues. Our providers are from all over...
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Other Observations & Comments
MModal Fluency Direct is pretty standard technology, and the system hasn't changed much.
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Service and Support
The 3M support team is excellent; they are very proactive.
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Functionality and Upgrades
The only thing that we are not satisfied with is the system's management portal. The vendor has some...
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Interfacing and Integration
We have an integration issue between MModal Fluency Direct and another system, and there are delays...
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Service and Support
The vendor’s support is great; 3M is great to work with and very responsive. Any time we have a...
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Functionality and Upgrades
Clinicians in our organization like MModal Fluency Direct much better than other solutions they have...
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Relationship
None of 3M’s services are proactive; they are all reactive. These days, nobody wants to talk to...
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Relationship
We have had experiences in which the server has just stopped responding, so instead of getting any...
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Functionality and Upgrades
The issue is that we don’t want to have to do an upgrade every couple of months. We want to upgrade...
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ROI / Cost
The performance of MModal Fluency Direct has been significantly better than our previous vendor's product....
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ROI / Cost
I would like to see LDAP implemented on the MAC version of the product. Aside from that, MModal...
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Interfacing and Integration
3M does a really good job of meeting our integration goals because we meet with them regularly. We...
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Relationship
We meet with 3M often because we want to know where they are at with their technology and how it...
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