Fluency Direct Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Product
Fluency Direct is used much more now. It is our main means of dictation outside of radiology. We...
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Operations
Solventum actually came in recently and went through the training. Most users pick the system up...
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Relationship
I haven't really dealt with Solventum from a support standpoint, but when they have downtime and...
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Value
I don't know that we have ever been charged any extra with Fluency Direct.
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Product, Value
Fluency Direct is really easy to use. It really does a really good job of recognizing dialects that...
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Loyalty, Product
Solventum could have more advertising for Fluency Direct because I only found the solution by...
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Operations
Our implementation of Fluency Direct did not take very long. We downloaded it and did training, but...
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Relationship
I have been extremely happy with our Fluency Direct transcription. I have worked at several...
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Product
For Fluency Direct, we are on a great path to upgrade twice a year, and that worked in our cycle. I...
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Value
Solventum avoids charging for Fluency Direct. They are an amazing partner.
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Operations
We don’t really need training on Fluency Direct. We meet with our representative every week, and...
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Product
Things have been going much better with Solventum due to our having more success with adoption...
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Relationship, Product
Solventum doesn't make any promises, but the tool just keeps working. They have hit the end game of...
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Culture
I have no complaints about Solventum’s pricing. The only thing we ever really do with them is drop...
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Product
I have never upgraded Fluency Direct. It updates automatically in the background, and an update has...
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Product
The only thing we have integrated Fluency Direct with is our EHR, and even then, it isn't really an...
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Loyalty
One doctor said the system didn't work well for them because of their accent, but that was a rare...
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Operations
The implementation for Fluency Direct was very smooth. In addition, Solventum comes on-site...
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Product
Fluency Direct integrates just fine. I haven't seen too much new technology with Solventum, but...
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Loyalty
We will be continuing with Fluency Direct for now. We have found a few technical bumps, but Fluency...
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Loyalty, Product
We love Fluency Direct. We wish we could stay on it. We would prefer to stay on it. If we hadn't...
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Product
I would like to see Solventum work with our EHR vendor to get better integration options. A system...
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Loyalty, Product
We are behind on the system's upgrades, but once we do those upgrades, the system will meet a lot of...
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Relationship
Solventum's support has been great. We have standing meetings with our account representatives every...
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Operations
Fluency Direct's training is very good. When we did our last upgrade for Fluency Direct, it was very...
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Loyalty, Product
Fluency Direct meets all of our needs. Solventum provides a very simple way to implement the system....
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Product
Fluency Direct is the best dictation product I have seen in my years in healthcare IT.
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Operations
The implementation team we were given went above and beyond my expectations for support and training...
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Relationship
Our customer service representative is wonderful. I appreciate all their help and assistance.
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Relationship
Our account representative is a very helpful associate in making sure the product works with our...
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Operations
I don't know if Solventum's training could be any easier. Fluency Direct is pretty straightforward....
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Culture
Fluency Direct is just an annual subscription, so things are pretty laid out as far as that goes. I...
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Relationship
We just don't really have a whole lot of involvement from Solventum. We really don't hear from...
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Value
The value in Solventum is that we buy Fluency Direct from them. We still have the transcription part...
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Product
I don't think we have had any issues with Fluency Direct as far as functionality or anything like...
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Product
I wouldn't flinch to recommend Fluency Direct as far as what we use. I know there are a lot of other...
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Relationship
With Solventum’s support team, we either make a phone call or open up a website ticket and watch and...
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Operations, Product
Fluency Direct is simple and easy to use. It only does one thing, but it does it pretty easily. For...
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Loyalty
Fluency Direct is probably not part of our long-term plan because as soon as we have ambient...
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Loyalty, Product
We have been very happy with Fluency Direct, but I'm just expecting it to be replaced by something...
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Loyalty, Relationship
We are going to replace Fluency Direct. Fluency Direct is overpriced. It takes too long for...
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Loyalty
When we originally got Fluency Direct, we were expecting more. It isn't where we want to go, and it...
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Operations, Product
Fluency Direct is pretty good, but I would like to see better language accent opportunities. I have...
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Product
The vendor hasn't really upgraded Fluency Direct for us. I'm pretty sure they have things to offer...
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Operations, Product
I like Fluency Direct's ease of use for our physicians. Our physicians obviously don't have a lot of...
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Relationship
I have a wonderful person from Solventum who reaches out to me about Fluency Direct and is always on...
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Product
Fluency Direct is a good system. We have a monthly planned downtime. At one point, the vendor was...
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Operations
Fluency Direct was an easy implementation, and the support we get from Solventum is great as well.
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Operations, Product
Fluency Direct hasn’t had a lot of change from the beginning to now, but I don't know what can...
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Culture, Loyalty
Our EHR has an AI option that we will be moving to instead of utilizing Fluency Direct. It really...
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Relationship, Operations
A lot of our providers are set in their ways and don't want to try anything new, but once they start...
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Loyalty
Fluency Direct is not part of our long-term plans. We haven’t made a choice to go with another...
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Relationship
Solventum has been pretty responsive. Solventum’s tech support people and my contact are very...
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Product
I would like to see Solventum offer an ambient feature and tighter integration with our EHR. Fluency...
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Product
Fluency Direct is a quality product. The dictation transcription is very accurate.
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Loyalty
Pretty much everything is going well with Fluency Direct. We have tried to get the physicians to use...
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Relationship
I like that Fluency Direct works. It is as simple as that. Also, the cost is great, the support team...
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Operations, Product
Fluency Direct’s interface is a little confusing for some of the new radiologists, and sometimes...
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Relationship
I have worked with Fluency Direct before with different licenses, and Solventum has always been...
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Operations, Product
Fluency Direct is intuitive. It is pretty easy to train the providers on, and there aren't a lot of...
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Operations
With Fluency Direct, the biggest thing was doing voice training for the speech recognition. That was...
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Product
Fluency Direct has an integration piece that has been added by our vendor. That makes it smooth for...
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Relationship
With Fluency Direct, we control the upgrades, so it isn't like we get surprise upgrades. Whenever...
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Loyalty, Product
We aren't using the full cabinet of things that Solventum offers, and there isn't much more that we...
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Relationship
Solventum reaches out regularly to give us utilization reports. From a training standpoint, they...
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Loyalty
We recently adopted AI into our workflows. Right now, our adoption is slow, but over time, I think...
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Loyalty, Value
The main reason we ended up with Fluency Direct is that it is very reliable compared to some other...
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Product, Value
Fluency Direct is user-friendly, and it has the capability of understanding medical terms. The...
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Relationship, Product
Sometimes Fluency Direct just doesn't pick things up appropriately. However, that issue happens so...
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Relationship
I feel like we are fully supported with this equipment. Solventum does everything to help us resolve...
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Relationship, Product
I have had very few issues, and there have been upgrades made to Fluency Direct to fix things that...
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Operations, Product
From our point of view of upgrades, everything was uploaded by the IT people, and we didn't really...
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Operations, Product
Fluency Direct is super easy to use for people who are electronically inclined, but people who...
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Operations
Our IT people had training from Solventum, and I got to spend some time with them and with the...
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Loyalty, Product
Solventum’s technology platform is not really a cloud-based platform. They want to host, and they...
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Relationship
I was really impressed with the new CEO for Solventum, but Solventum has been a stodgy vendor, and...
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Relationship, Product
Having Solventum as a partner has gone really, really well. Solventum keeps all of their promises....
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Loyalty, Product
The outcomes we have received that have been driven by Fluency Direct have plateaued a little. Part...
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Relationship
Solventum's support is better than average, but it is not superior to anything. Additionally, we...
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Loyalty, Product
I plan to update Fluency Direct in the future because we have had issues with it on and off....
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Value
We are definitely getting our money's worth with Fluency Direct. That is why it is still our...
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Relationship
If we call Solventum or if we put in a ticket, Solventum will support us. Sometimes they are a...
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Loyalty
Fluency Direct will continue to be part of our long-term plans. A large part of that is because of...
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Relationship, Product
A couple of times a year, Solventum updates their speech recognizers, but I would like the vendor to...
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Relationship
Even though our system has been up for a long time, we continue to meet regularly with Solventum to...
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Loyalty, Product, Value
The success rate that we have had with Fluency Direct has been unbelievable. As part of our due...
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Operations, Product
The system has a learning curve for novice or new users. I would rate its ease of use higher for...
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Loyalty, Product
The world has changed. Nowadays, people want ambient systems that are built into the exam room, so...
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Product
Solventum needs to make the system more accessible. For example, right now, Solventum controls the...
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Product
The system is accurate and user friendly, and it makes documentation much easier. I used Fluency...
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Loyalty
Solventum has been very supportive so far, but we haven't gotten any integration at this point. We...
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Relationship
Solventum's support is very responsive, especially with email chains. We get weekly reports from Solventum....
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Product
Fluency Direct is a game changer. Without it, I would be miserable at work because I wouldn't be...
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Loyalty
I would say that Fluency Direct is part of our long-term plans, but there are some caveats there. If...
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Relationship
Everybody on Solventum's customer support and troubleshooting support team is very responsive and...
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Culture
We really like that Solventum offered a free trial so we were able to get our providers onboarded...
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Operations
The people who are using Fluency Direct have trained it well and are satisfied with it, but not...
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Relationship
I don't know the last time we had to log a ticket with Solventum to get support for the system. I...
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Loyalty
I haven't heard any complaints about Fluency Direct, like anyone saying that they want to get rid of...
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Product
Fluency Direct isn't going to just work out of the box. It requires users to put a bit of time and...
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Value
Fluency Direct works pretty well. The problem is that a lot of our providers are really familiar...
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Operations
Our implementation of Fluency Direct was all remote. The system is easy to use, and most of our...
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Culture, Value
We work well with Solventum. They charge by license or by provider. However, they have a rolling...
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Operations, Product
Fluency Direct has workflow best practices that we can get into when we log in, but there is no real...
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Relationship
We have never had any issues with Solventum. The system can be incorporated into almost every EMR,...
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Operations, Product
I recommend Fluency Direct all the time. The software itself is easy to implement. It is a turnkey...
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Product
Fluency Direct is quick, accurate, and easy, and it works really well.
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Product
When using Fluency Direct to dictate straight into our patient data system in the cloud, it doesn't...
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Loyalty, Relationship
We are trying to phase Solventum out, but when we do have issues, they are relatively responsive....
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Relationship
Our contact is wonderful, knowledgeable, responsive, personable, and focused. It is obvious that...
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Loyalty, Relationship, Product
The sytsem's biggest strength is that its voice dictation feature does a pretty good job of picking...
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Operations
We haven't really used Solventum's training much. We typically only have Solventum's trainer train...
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Product
We try to make sure that we test everything before putting it into the system. It is a pretty long...
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Relationship, Product
We have tried the Hey Epic! product. It is a partnership between Solventum and Epic. Solventum can't...
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Value
We have to work with Solventum to solve issues, and they keep all of their promises. They don't...
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Relationship
Our representative has been a joy to work with. Their support and training must be recognized. That...
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Product
I would like MModal Fluency Direct to do some of the things that Solventum has promised, like...
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Loyalty
We are definitely going to have some sort of voice recognition, but we aren't 100% sold on MModal...
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Culture, Loyalty, Product
MModal Fluency Direct is almost intuitive. Using it is very simple. Using its full ability can be a...
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Operations
This may be a little harsh, but the vendor could have more involvement with the upgrades for MModal...
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Relationship
Solventum is very responsive and reactive to anything that we need to do. It seems like they can...
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Operations, Product
On the server side, I haven't seen any hiccups. If we force the installation of the product on the...
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Operations, Product
I would like to be able to force the creation of accounts, and I would like for the system to be a...
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Product
We have a lot of providers who come in from other hospitals that use a solution from Solventum's...
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Product
We had a few issues with our previous version. But since our upgrade, we have been doing pretty...
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Relationship
We have had to ask Solventum about their road map, so that is one thing they don’t do very well....
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Relationship
What I love about Solventum is they have really good support. They have assigned customer success...
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Loyalty, Value
The market is going toward ambient listening, and Solventum has a product they are releasing, so...
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Operations, Product
Usually, Solventum has been really good from their side with integrations, but MModal Fluency Direct...
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Loyalty, Value
Solventum charges so much. MModal Fluency Direct is an expensive platform, but it is not getting...
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Operations, Product
I don't know how to make MModal Fluency Direct even easier for providers with their templates. There...
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Relationship
We meet with the vendor regularly and are able to have open conversations with them.
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Product
Using MModal Fluency Direct is a whole lot faster than typing.
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Relationship
I have a great relationship with the Solventum folks. With their support, we get a live person, and...
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Loyalty
Everything is going fine with MModal Fluency Direct. Our adoption keeps increasing, so we keep...
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Loyalty, Product
We use MModal Fluency Direct in different areas, and it does a good job working with multiple...
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Loyalty
We are wondering what the vendor will do with AI. When we switched to MModal Fluency Direct, the...
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Relationship
We have a very engaged account executive from Solventum. They engage with my team on a regular...
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Loyalty
We are phasing out the system, and we will be replacing it. We have looked at MModal's road map, but...
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Relationship
MModal has a highly engaged executive team that is always there for support and to resolve any...
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Relationship
For someone considering going with MModal, my advice would be to evaluate one's needs, including...
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Value
I wish Solventum didn't charge so much for the initial training, but it is worth it. I just think it...
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Relationship, Product
I really like Solventum’s billing system because we actually get a person, so I can always send an...
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Product
What I love about MModal Fluency Direct is it has a desktop icon if we are using it on a desktop. We...
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Relationship, Product
Solventum does everything they need to do. The providers dictate, and MModal Fluency Direct...
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Loyalty, Relationship
We have had problems with the vendor, and if I could press a button and have a different product...
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Loyalty, Product
I probably wouldn't buy MModal Fluency Direct for a number of different reasons. Its weak point for...
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Value
MModal Fluency Direct is a good product that is price efficient, at least for us in comparison to...
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Relationship, Operations
Solventum does regular site visits with us. They provide follow-up, reports, and at-the-elbow...
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Culture, Value
We have definitely gotten our money's worth out of the system. We have an enterprise license for the...
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Product
We are struggling a bit with the system's integration with our EHR. That isn't Solventum's fault though....
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Loyalty
MModal Fluency Direct is a great product. We will be using it for many years to come.
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Relationship
The vendor is very quick to respond to any issues that we have had. We have routine checkups with...
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Relationship
The only thing I would currently suggest to the vendor is to stop selling their company. I still...
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Relationship
I would like the vendor to improve on their admin console. I had a meeting with our contact person...
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Operations, Product
Our doctors still do really like the ease of use of the product because they have been using it for...
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Relationship
When I need support, I have never had an issue getting ahold of anybody. Also, our representative is...
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Relationship, Operations, Product
The vendor is always updating their technology; I am just not always implementing it.
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Culture, Loyalty
If the vendor were still just MModal, I would buy the product again, but Solventum is kind of iffy....
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Relationship, Operations
The vendor needs to work on transitions. There are usually gaps in information, and sometimes during...
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Operations
If someone doesn't get trained on the product, it is not easy to use. It is not really that...
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Product
Solventum is a little behind their competitors in terms of technology. Their development person said...
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Relationship
Right now, I don't even know the leaders of Solventum. They haven't really connected with me.
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Relationship
Solventum keeps all their promises related to MModal Fluency Direct. They have very good support...
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Product
MModal Fluency Direct is very intuitive. The outcomes are basically whether the physicians can use...
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Relationship, Product
MModal Fluency Direct has been okay but challenging, so I probably wouldn't buy it again. We are...
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