MModal Fluency Direct
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Overall, our experience with the vendor has been good. Lately, we have had some hiccups with...
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I don’t work with the vendor directly very often, but we don’t have a lot of issues with them.
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The system is pretty simple. It is good software for our hospital. Not many providers complain about...
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We don’t get much information when there are upgrades to the system. I would like to be aware of any...
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MModal Fluency Direct delivers what it needs, and users are able to pick up on it easily. MModal...
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An integral feature with MModal Fluency Direct is the accuracy of the system. The administrative...
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Our adoption has never been what we wanted it to be. I recently pulled a report that told me that...
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MModal Fluency Direct saves us a lot of money compared to traditional transcription.
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The support is good and things get taken care of, but that can take some time, and there are times...
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It feels like MModal Fluency Direct is easy to use, but for those who are coming off of dictation,...
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MModal Fluency Direct is pretty accurate. If we have things that are not working well for an area,...
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We have internal trainers who help us with new physicians when they come on board from other...
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MModal Fluency Direct is a good product, and 3M is a good vendor, but they are a big company, and...
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3M continues to improve their products, and they are very honest about them. They know some of their...
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The solution helps us to improve our documentation on the front end so that we will get fewer CDI...
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Our physicians really like MModal Fluency Direct. It has worked extremely well for us. Some of our...
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The MModal product works great; we don't really have any issues. One thing I like about the...
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The MModal implementation team was especially responsive, helpful, and knowledgeable. They catered...
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The only challenges that we have run into with MModal have been around compatibility with different...
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Our department had a lot of requests, and the MModal implementation team went way beyond my...
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The vendor does a pretty good job of avoiding nickel-and-diming. Because of the type of license we...
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Whenever I need anything, I just email the team we are working with. But if I went to the help...
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Because of the size of our facility, we got our things done before 3M did, so it took a while to get...
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MModal Fluency Direct is a little expensive because the contract is multiyear. We never know what is...
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3M's training people knew the product for the most part. They knew the ins and outs and the things...
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Our providers have been using the product for their charting. They say that the system has saved...
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Our experience with 3M has generally been very positive, but they have held our hand a little too...
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There were some hiccups. The original implementation didn't go quite as smoothly as we would have...
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MModal Fluency Direct dictates directly into our EMR. The systems are integrated perfectly. We...
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A good portion of our providers have accents, and for those providers, there are issues because...
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I have had experience with several different vendors' dictation programs, and even with the issues...
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The end-user experience has been pretty good. My department is very happy with MModal Fluency...
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I am not part of the big-picture talks about where the product is going. Since we have had the...
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Our main contact person provides an incredible amount of support. If there is any little thing, we...
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From a product standpoint, MModal Fluency Direct is good, but I thought it would be a little more...
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3M is a huge company, and the downfall of that is that they have to try to get all their systems...
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I don't ask the vendor for executive involvement, but I don't see much executive involvement...
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The vendor supported our implementation well. We were able to do one-on-one training for each...
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The solution doesn't require much maintenance. I hardly ever have to deal with maintenance in the...
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MModal Fluency Direct will work with most systems, so it is interoperable. 3M will try to give us...
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3M doesn't give us same-day service. We have to wait for the next day. The vendor's service is...
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My general experience with MModal Fluency Direct is that our providers really like it. When we have...
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There is one feature of the solution that our physicians use a lot and really like. They can put...
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3M is a good vendor and a good partner of ours. We are buying more of their products. They have been...
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The product costs enough every year, but the vendor doesn’t nickel-and-dime us for every little...
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We do most of the system upgrades on our own, but 3M is always there as a resource. The...
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Some additional functionality could make the system more efficient for users. The functionality is...
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3M's web support is pretty good. We have regular meetings with our dedicated team from 3M, and we go...
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The executive involvement is better than it used to be. We have a regular meeting with leaders at...
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We used another vendor's system before we purchased this one. Now that we have this product, the...
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The system is not a revenue generator, but the providers are happy with it, and that is worth...
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MModal Fluency Direct is completely different from everything that we have done for education and...
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3M isn't as responsive as another vendor that I know. I have a relationship with our adaptation...
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When it comes to support, there is no comparison between 3M and our other vendor. Our other vendor...
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3M was just phenomenal with the implementation and training, and they continue to be phenomenal with...
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3M was very proactive on the contract and sales side of things but not as much on the...
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We are changing vendors because of our personal preferences. As an organization, we really wanted to...
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I would like to see better technical support for MModal Fluency Direct. I would like them to be more...
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MModal has always been transparent with us. They are fair with contracting and pricing. Everything...
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MModal Fluency Direct has saved us a whole lot of money up front. We are fully integrated with our...
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MModal has a sales executive that has been with us since we first implemented the system. That...
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Voice recognition technology has gotten really good across the board with multiple vendors. MModal...
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3M has been one of our fairest vendors in terms of working out pricing. We are not all dealing with...
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The system is easy to use, but the accuracy can be underwhelming even for end users who use the...
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We will probably stay with MModal Fluency Direct a while longer unless we see something different...
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MModal Fluency Direct’s ease of use is pretty decent.
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3M is trying, and they really reach out. They very much want to resolve their issues.
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With the exception of training, the charge is flat and disclosed at the start. Training requires a...
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Overall, the system is amazing. It is very efficient. It can pick up an accent with very minimal...
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MModal Fluency Direct has very few hiccups. 3M does a great job with the system. MModal Fluency...
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MModal Fluency Direct hasn't gotten any new features in a long time. The system has gotten just...
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Historically, 3M didn't charge us for every little thing. However, after 3M purchased MModal Fluency...
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3M can't seem to break down the wall between different vendors that we use. MModal Fluency Direct is...
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We have gotten really good executive support from 3M.
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MModal gave us a very high level of service, but 3M has been a problem to work with. We can tell the...
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In general, the vendor's timeliness and response could be improved. I understand that some issues...
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3M has been responsive to everything. We have a contact person that we meet with on a regular basis,...
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Overall, 3M is good to work with. For the most part, they are responsive to my inquiries. 3M lets me...
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I would like more continued training and better follow-up. When 3M changes or updates their...
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What really makes MModal Fluency Direct shine is 3M's service. The service technician that I work...
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We haven't had to take any upgrades yet. We are in the process of maybe implementing the product in...
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In general, our experience has been overwhelmingly positive, and we really don't get that with a lot...
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The 3M team has been highly involved in the implementation and training process. With one of the...
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We have worked with 3M in the past, so our relationship is not new, but MModal Fluency Direct is new...
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My staff had several issues with the programming, so I emailed 3M about the issues. They promised...
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Overall, I would recommend 3M as a company. I am not electronically savvy enough to use the...
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I would like more information about the programming. We got this solution several years ago, but...
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The solution is basic and has all the functionality we need, but my staff doesn’t use all the bells...
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In terms of new technology, I would like more integration with different types of microphones, such...
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3M is very easy to work with. They are responsive, and the product is outstanding. Anytime we reach...
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Our physicians and providers really love how much easier and more efficient it is to do their work...
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I get notifications by email if there is an update happening, but it is a little cumbersome to find...
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We have had a very positive experience through the implementation, training, and usage of MModal...
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We had an implementation during COVID-19. If we had implemented during normal times, the...
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I really appreciate the responsiveness of everyone from 3M. When I have any questions, I can ask my...
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MModal Fluency Direct is a good product, and I like it a lot. It works very well in the specialty...
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We have another product for voice recognition, and both that product and MModal Fluency Direct have...
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We get a lot of notifications from 3M and updates, but sometimes, the importance of the changes and...
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MModal Fluency Direct works exactly the way that it did in the vendor's demonstrations. It is a...
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We have standing meetings with the vendor. If there is a new version of the system coming up, then...
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3M has really good reporting. They email us a report, and we can see activity. We have regular...
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MModal Fluency Direct is very helpful. Most providers can dictate a lot faster than they can type....
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3M’s training was good. They do not offer ongoing training unless we request it, but they have...
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We have a web login to configure users and system parameters in the product. That works well, so we...
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MModal Fluency Direct works very well. It can pick up words from providers who have very strong...
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We have our physicians using smartphone devices as microphones for MModal Fluency Direct. We just...
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I haven't had a chance to connect with the resources that 3M has sent us, but the resources have...
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From a voice recognition and language prediction perspective, MModal Fluency Direct has worked...
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We have been frustrated on 3M’s work with an EMR vendor on ambient voice and what they want to...
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I am unsure whether MModal is part of our long-term plans. We are going to take a quick look at...
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I am paying 3M each year for more and more through my maintenance, but I am getting nothing. When...
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3M is absolutely one of the best partners I have ever worked with. 3M delivers. If we have issues,...
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During the initial rollouts, 3M had trainers. One of their trainers was very good, and the other was...
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MModal Fluency Direct is better for the most common types of workflows. When it comes to the more...
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On a local level, 3M's business representative was excellent. Based on my conversations with my...
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We work with our national team to support MModal Fluency Direct, and we get more from that team than...
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At first, there were some issues with switching pronouns. Once 3M fixed that across all the speech...
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MModal Fluency Direct integrates well with another system's microphone, and that has been very useful....
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The system's integration is just seamless. We have the system on the iPad, so I can touch a button...
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I would recommend 3M's system without hesitation. I would even tell others not to go with the...
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The providers love MModal Fluency Direct. It is so much easier for them to speak into the...
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We haven't had any problems with MModal Fluency Direct. Once, it was down, but it was not even down...
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Users can grasp MModal Fluency Direct really fast. It is user friendly for sure.
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In order for some providers to have microphone access, they need to be set up in MModal Fluency...
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MModal Fluency Direct is a great tool. The providers love it. There are a lot of great options with...
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Our organization is pushing us to get more people on MModal Fluency Direct. That is happening, but...
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MModal had superb customer service, but we are still finding our way with 3M. 3M is trying to find...
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MModal Fluency Direct integrates fluidly with our other products. We have multiple sites, so we were...
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We have a set fee for MModal Fluency Direct. We used to be on 3M's encoder in case we needed to add...
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Not all our providers use MModal Fluency Direct. However, the vendor assisted providers by loaning...
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We understand that some physicians are not good candidates for using MModal Fluency Direct. 3M has...
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We don't know what 3M is going to do with the product. We are not sure what resources 3M is going to...
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I know who my 3M executive is, and they stay in touch. That has not always been the case.
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If 3M had not purchased MModal Fluency Direct, we would not be doing business with 3M at all....
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We hit a snag not long after we went live, but the issue was twofold. Part of the issue was with...
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The product's recognition right out of the box was pretty phenomenal. That was one of the biggest...
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I am not sure how much MModal Fluency Direct costs, but we are happy with what we have.
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3M is very responsive. We have an adaptation specialist that is assigned to our site, and I can...
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Their biggest plus is that 3M doesn’t nickel-and-dime for everything. What we get is what we get,...
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When we are dealing with speech recognition, we want it to be perfect. So a limitation is that some...
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For some of what we think should be natural transcription, the system literally just says that it is...
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From someone who has had no training, using the system is as easy as pressing a button and...
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MModal was just bought out by 3M. So one of the challenges is that they have been switching things....
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When we were looking at MModal’s product, an executive came out to our company several times to talk...
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We love MModal Fluency Direct. We think it is fantastic. It facilitates physician completion and is...
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MModal Fluency Direct works pretty well. I like that we can use it on a mobile phone. It is pretty...
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One of the challenges we have is we have providers who really want to use a certain program, and...
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3M is a giant. We have been struggling with them ever since we went live because I know the...
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Everything was pretty fluid with certain departments, and we had an easy time building the system....
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We have had the product for several years. The providers on the floor and some of the nurse...
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The only way MModal Fluency Direct could be better is if the doctors who use the system the most...
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We hardly ever talk to 3M. The only times we usually talk to them are when we need another...
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MModal Fluency Direct is a good system that is very easy to use. 3M is consistent, and I have had no...
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We haven't really had any recent upgrades, so that is a concern. The vendor hasn't improved things....
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The system is like a hammer. We don’t really need much support for it because we know what we got,...
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We are going to move away from MModal Fluency Direct. Nobody wants to move. The administration...
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3M does very well with their charges. Our front desk people had to deal with the executives, and...
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The other day, the patients' names were not complete. I don’t know that I have ever really seen that...
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I would purchase the system again if the decision were up to me. I don’t ever have any issues with...
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The last upgrade the vendor did had some changes in it that we were not appreciative of....
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When the product was under another vendor, we had a representative that was excellent, but since the...
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The product works fine. It is an easy system for the users to use. All they have to do is pick up...
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Our providers love MModal Fluency Direct. The solution is pretty stable. I haven't had any major...
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3M charges us per license. That rate is pretty high. The solution is overpriced, but I don't feel...
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3M uses a learn-as-we-go approach for us in MModal Fluency Direct. They don't have any real,...
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3M needs to do more updates and enhance their technology to meet our needs. I never hear anything...
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We have had some issues with some of the vendor's devices. We would like it if the vendor were to...
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3M has a nice support mechanism. We can call them when we need help, and they can help us out pretty...
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The vendor doesn't charge us for every little thing. The vendor charges us for licensing and...
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We haven't had a lot of new technology with the product, but we haven't been on it for a very long...
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The product works great. It isn't perfect, but we don't have a ton of issues with it. The system is...
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We haven't had any issues with the vendor. They have been good with support and sales. The vendor's...
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I don't think the vendor is that proactive. They address something if we call them, but that is...
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3M’s competitor for speech recognition is Nuance, and I have worked with Nuance in other...
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I don't know that 3M has made me any promises other than what they are contracted for. They have...
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I don't know whether we have had any big changes on the 3M platform with upgrades. I haven't seen...
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I am not aware of any training that 3M has done recently. Training would be hugely beneficial for...
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The product does work. A lot of the challenges are end-user related more than platform related....
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We have had positive feedback about MModal Fluency Direct from providers. We like the product. The...
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There were a lot of ups and downs that we went through during COVID-19. Our company went through...
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In the beginning, we had everyone's accounts enabled. There were so many people going in and using...
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The implementation and support have been superb. We have really liked our implementation consultant...
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When we encounter any issues, we have to fill out logs. The process to get help is tedious. It isn't...
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We really don’t get many changes to MModal Fluency Direct. It is a pretty straightforward product. I...
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We have had a little bit of an issue with our recent implementation. It has not been a major issue,...
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When it comes to nickel-and-diming, we haven’t really had that issue with 3M. We get a lot of...
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We really don’t need ongoing support as much for MModal Fluency Direct. The amount of support for...
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When the product was owned by MModal, we weren't charged for every little thing. Now 3M is making us...
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We don't allow 3M to do training. We do all of our on-site training. It would be nice if 3M did it,...
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The reason we are more successful than other organizations with MModal Fluency Direct is that we...
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The product works really well with our EMR. It is pretty seamless. We have very few issues with...
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Even for people that aren't computer savvy, the product is pretty instinctual, and our staff is...
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The majority of issues with the product are speech errors. For example, if we vocalize someone's...
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Since MModal was sold to 3M, we have already seen some changes in performance as well as customer...
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When MModal was sold to 3M, it was as though a door had slammed, and we were now stepchildren. That...
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MModal is great at communicating with us. We have regular calls with them that are effective for...
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The accuracy of MModal Fluency Direct is probably the most important feature. There are a lot of...
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The integration of MModal Fluency Direct with our hospital system is very good. Users are able to do...
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The administrative voice recognition is very good in MModal Fluency Direct. However, if a user...
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I have liked the solution. It is a stable system, and the company stands behind it. Whenever we need...
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The solution works with all of our physicians' accents. I would have thought it would struggle with...
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The only complaint I have with the solution is the mobility issues. Users have to be in front of...
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MModal Fluency Direct has been easy for the physicians to use. A lot of the physicians were not...
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We switched to 3M because our EHR vendor worked with them better on the actual coding of the 3M...
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3M is pretty good to work with. We have been happy with the product. Our implementation was...
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MModal is pretty responsive. They do a monthly or biweekly call with us to make sure that everything...
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We basically have an enterprise license. We pay good money for the product, but we knew what we...
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