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MModal Fluency Direct
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
User Commentary
Director
I don't ask the vendor for executive involvement, but I don't see much executive involvement...
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Director
The vendor supported our implementation well. We were able to do one-on-one training for each...
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Director
The solution doesn't require much maintenance. I hardly ever have to deal with maintenance in the...
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Director
MModal Fluency Direct will work with most systems, so it is interoperable. 3M will try to give us...
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Director
3M doesn't give us same-day service. We have to wait for the next day. The vendor's service is...
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Director
My general experience with MModal Fluency Direct is that our providers really like it. When we have...
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Director
There is one feature of the solution that our physicians use a lot and really like. They can put...
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Manager
3M is a good vendor and a good partner of ours. We are buying more of their products. They have been...
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Manager
The product costs enough every year, but the vendor doesn’t nickel-and-dime us for every little...
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Manager
We do most of the system upgrades on our own, but 3M is always there as a resource. The...
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Manager
Some additional functionality could make the system more efficient for users. The functionality is...
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Manager
3M's web support is pretty good. We have regular meetings with our dedicated team from 3M, and we go...
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Manager
The executive involvement is better than it used to be. We have a regular meeting with leaders at...
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Manager
We used another vendor's system before we purchased this one. Now that we have this product, the...
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Manager
The system is not a revenue generator, but the providers are happy with it, and that is worth...
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Analyst/Coordinator
MModal Fluency Direct is completely different from everything that we have done for education and...
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Analyst/Coordinator
3M isn't as responsive as another vendor that I know. I have a relationship with our adaptation...
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Analyst/Coordinator
When it comes to support, there is no comparison between 3M and our other vendor. Our other vendor...
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Analyst/Coordinator
3M was just phenomenal with the implementation and training, and they continue to be phenomenal with...
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CIO
3M was very proactive on the contract and sales side of things but not as much on the...
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CIO
We are changing vendors because of our personal preferences. As an organization, we really wanted to...
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Director
I would like to see better technical support for MModal Fluency Direct. I would like them to be more...
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Director
MModal has always been transparent with us. They are fair with contracting and pricing. Everything...
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Director
MModal Fluency Direct has saved us a whole lot of money up front. We are fully integrated with our...
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Director
MModal has a sales executive that has been with us since we first implemented the system. That...
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Director
Voice recognition technology has gotten really good across the board with multiple vendors. MModal...
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Manager
3M has been one of our fairest vendors in terms of working out pricing. We are not all dealing with...
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CMIO
The system is easy to use, but the accuracy can be underwhelming even for end users who use the...
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Analyst/Coordinator
We will probably stay with MModal Fluency Direct a while longer unless we see something different...
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Analyst/Coordinator
MModal Fluency Direct’s ease of use is pretty decent.
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Analyst/Coordinator
3M is trying, and they really reach out. They very much want to resolve their issues.
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Physician
With the exception of training, the charge is flat and disclosed at the start. Training requires a...
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Physician
Overall, the system is amazing. It is very efficient. It can pick up an accent with very minimal...
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Director
MModal Fluency Direct has very few hiccups. 3M does a great job with the system. MModal Fluency...
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Director
MModal Fluency Direct hasn't gotten any new features in a long time. The system has gotten just...
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Director
Historically, 3M didn't charge us for every little thing. However, after 3M purchased MModal Fluency...
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Director
3M can't seem to break down the wall between different vendors that we use. MModal Fluency Direct is...
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Director
We have gotten really good executive support from 3M.
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Director
MModal gave us a very high level of service, but 3M has been a problem to work with. We can tell the...
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Analyst/Coordinator
In general, the vendor's timeliness and response could be improved. I understand that some issues...
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Manager
3M has been responsive to everything. We have a contact person that we meet with on a regular basis,...
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Analyst/Coordinator
Overall, 3M is good to work with. For the most part, they are responsive to my inquiries. 3M lets me...
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Analyst/Coordinator
I would like more continued training and better follow-up. When 3M changes or updates their...
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Analyst/Coordinator
What really makes MModal Fluency Direct shine is 3M's service. The service technician that I work...
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Analyst/Coordinator
We haven't had to take any upgrades yet. We are in the process of maybe implementing the product in...
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Analyst/Coordinator
In general, our experience has been overwhelmingly positive, and we really don't get that with a lot...
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Analyst/Coordinator
The 3M team has been highly involved in the implementation and training process. With one of the...
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Analyst/Coordinator
We have worked with 3M in the past, so our relationship is not new, but MModal Fluency Direct is new...
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Analyst/Coordinator
My staff had several issues with the programming, so I emailed 3M about the issues. They promised...
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Analyst/Coordinator
Overall, I would recommend 3M as a company. I am not electronically savvy enough to use the...
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Analyst/Coordinator
I would like more information about the programming. We got this solution several years ago, but...
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Analyst/Coordinator
The solution is basic and has all the functionality we need, but my staff doesn’t use all the bells...
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Analyst/Coordinator
In terms of new technology, I would like more integration with different types of microphones, such...
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Analyst/Coordinator
3M is very easy to work with. They are responsive, and the product is outstanding. Anytime we reach...
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Analyst/Coordinator
Our physicians and providers really love how much easier and more efficient it is to do their work...
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Analyst/Coordinator
I get notifications by email if there is an update happening, but it is a little cumbersome to find...
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Manager
We have had a very positive experience through the implementation, training, and usage of MModal...
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Analyst/Coordinator
We had an implementation during COVID-19. If we had implemented during normal times, the...
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Analyst/Coordinator
I really appreciate the responsiveness of everyone from 3M. When I have any questions, I can ask my...
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Analyst/Coordinator
MModal Fluency Direct is a good product, and I like it a lot. It works very well in the specialty...
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Analyst/Coordinator
We have another product for voice recognition, and both that product and MModal Fluency Direct have...
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Manager
We get a lot of notifications from 3M and updates, but sometimes, the importance of the changes and...
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Manager
MModal Fluency Direct works exactly the way that it did in the vendor's demonstrations. It is a...
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Manager
We have standing meetings with the vendor. If there is a new version of the system coming up, then...
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Director
3M has really good reporting. They email us a report, and we can see activity. We have regular...
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Director
MModal Fluency Direct is very helpful. Most providers can dictate a lot faster than they can type....
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Director
3M’s training was good. They do not offer ongoing training unless we request it, but they have...
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Director
We have a web login to configure users and system parameters in the product. That works well, so we...
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Director
MModal Fluency Direct works very well. It can pick up words from providers who have very strong...
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COO
We have our physicians using smartphone devices as microphones for MModal Fluency Direct. We just...
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Manager
I haven't had a chance to connect with the resources that 3M has sent us, but the resources have...
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CIO
From a voice recognition and language prediction perspective, MModal Fluency Direct has worked...
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CIO
We have been frustrated on 3M’s work with an EMR vendor on ambient voice and what they want to...
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CIO
I am unsure whether MModal is part of our long-term plans. We are going to take a quick look at...
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CIO
I am paying 3M each year for more and more through my maintenance, but I am getting nothing. When...
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CMIO
3M is absolutely one of the best partners I have ever worked with. 3M delivers. If we have issues,...
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Manager
During the initial rollouts, 3M had trainers. One of their trainers was very good, and the other was...
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Manager
MModal Fluency Direct is better for the most common types of workflows. When it comes to the more...
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Manager
On a local level, 3M's business representative was excellent. Based on my conversations with my...
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Manager
We work with our national team to support MModal Fluency Direct, and we get more from that team than...
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Manager
At first, there were some issues with switching pronouns. Once 3M fixed that across all the speech...
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Manager
MModal Fluency Direct integrates well with another system's microphone, and that has been very useful....
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CMIO
The system's integration is just seamless. We have the system on the iPad, so I can touch a button...
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CMIO
I would recommend 3M's system without hesitation. I would even tell others not to go with the...
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Director
The providers love MModal Fluency Direct. It is so much easier for them to speak into the...
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Director
We haven't had any problems with MModal Fluency Direct. Once, it was down, but it was not even down...
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Director
Users can grasp MModal Fluency Direct really fast. It is user friendly for sure.
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Director
In order for some providers to have microphone access, they need to be set up in MModal Fluency...
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Director
MModal Fluency Direct is a great tool. The providers love it. There are a lot of great options with...
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Director
Our organization is pushing us to get more people on MModal Fluency Direct. That is happening, but...
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Director
MModal had superb customer service, but we are still finding our way with 3M. 3M is trying to find...
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Director
MModal Fluency Direct integrates fluidly with our other products. We have multiple sites, so we were...
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VP/Other Executive
We have a set fee for MModal Fluency Direct. We used to be on 3M's encoder in case we needed to add...
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VP/Other Executive
Not all our providers use MModal Fluency Direct. However, the vendor assisted providers by loaning...
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VP/Other Executive
We understand that some physicians are not good candidates for using MModal Fluency Direct. 3M has...
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VP/Other Executive
We don't know what 3M is going to do with the product. We are not sure what resources 3M is going to...
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VP/Other Executive
I know who my 3M executive is, and they stay in touch. That has not always been the case.
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VP/Other Executive
If 3M had not purchased MModal Fluency Direct, we would not be doing business with 3M at all....
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Analyst/Coordinator
We hit a snag not long after we went live, but the issue was twofold. Part of the issue was with...
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Analyst/Coordinator
The product's recognition right out of the box was pretty phenomenal. That was one of the biggest...
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Analyst/Coordinator
I am not sure how much MModal Fluency Direct costs, but we are happy with what we have.
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Analyst/Coordinator
3M is very responsive. We have an adaptation specialist that is assigned to our site, and I can...
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Manager
Their biggest plus is that 3M doesn’t nickel-and-dime for everything. What we get is what we get,...
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Manager
When we are dealing with speech recognition, we want it to be perfect. So a limitation is that some...
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Manager
For some of what we think should be natural transcription, the system literally just says that it is...
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Manager
From someone who has had no training, using the system is as easy as pressing a button and...
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Manager
MModal was just bought out by 3M. So one of the challenges is that they have been switching things....
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Manager
When we were looking at MModal’s product, an executive came out to our company several times to talk...
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VP/Other Executive
We love MModal Fluency Direct. We think it is fantastic. It facilitates physician completion and is...
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VP/Other Executive
MModal Fluency Direct works pretty well. I like that we can use it on a mobile phone. It is pretty...
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VP/Other Executive
One of the challenges we have is we have providers who really want to use a certain program, and...
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VP/Other Executive
3M is a giant. We have been struggling with them ever since we went live because I know the...
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Manager
Everything was pretty fluid with certain departments, and we had an easy time building the system....
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Director
We have had the product for several years. The providers on the floor and some of the nurse...
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Director
The only way MModal Fluency Direct could be better is if the doctors who use the system the most...
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Director
We hardly ever talk to 3M. The only times we usually talk to them are when we need another...
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Manager
MModal Fluency Direct is a good system that is very easy to use. 3M is consistent, and I have had no...
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CMO
We haven't really had any recent upgrades, so that is a concern. The vendor hasn't improved things....
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CMO
The system is like a hammer. We don’t really need much support for it because we know what we got,...
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CMO
We are going to move away from MModal Fluency Direct. Nobody wants to move. The administration...
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Nurse
3M does very well with their charges. Our front desk people had to deal with the executives, and...
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Nurse
The other day, the patients' names were not complete. I don’t know that I have ever really seen that...
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Manager
I would purchase the system again if the decision were up to me. I don’t ever have any issues with...
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Manager
The last upgrade the vendor did had some changes in it that we were not appreciative of....
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Manager
When the product was under another vendor, we had a representative that was excellent, but since the...
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Manager
The product works fine. It is an easy system for the users to use. All they have to do is pick up...
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Director
Our providers love MModal Fluency Direct. The solution is pretty stable. I haven't had any major...
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Director
3M charges us per license. That rate is pretty high. The solution is overpriced, but I don't feel...
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Director
3M uses a learn-as-we-go approach for us in MModal Fluency Direct. They don't have any real,...
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Director
3M needs to do more updates and enhance their technology to meet our needs. I never hear anything...
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Director
We have had some issues with some of the vendor's devices. We would like it if the vendor were to...
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Director
3M has a nice support mechanism. We can call them when we need help, and they can help us out pretty...
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Manager
The vendor doesn't charge us for every little thing. The vendor charges us for licensing and...
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Manager
We haven't had a lot of new technology with the product, but we haven't been on it for a very long...
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Manager
The product works great. It isn't perfect, but we don't have a ton of issues with it. The system is...
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Manager
We haven't had any issues with the vendor. They have been good with support and sales. The vendor's...
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Director
I don't think the vendor is that proactive. They address something if we call them, but that is...
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Director
3M’s competitor for speech recognition is Nuance, and I have worked with Nuance in other...
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Director
I don't know that 3M has made me any promises other than what they are contracted for. They have...
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Director
I don't know whether we have had any big changes on the 3M platform with upgrades. I haven't seen...
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Director
I am not aware of any training that 3M has done recently. Training would be hugely beneficial for...
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Director
The product does work. A lot of the challenges are end-user related more than platform related....
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Director
We have had positive feedback about MModal Fluency Direct from providers. We like the product. The...
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Analyst/Coordinator
There were a lot of ups and downs that we went through during COVID-19. Our company went through...
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Analyst/Coordinator
In the beginning, we had everyone's accounts enabled. There were so many people going in and using...
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Analyst/Coordinator
The implementation and support have been superb. We have really liked our implementation consultant...
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Analyst/Coordinator
When we encounter any issues, we have to fill out logs. The process to get help is tedious. It isn't...
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Manager
We really don’t get many changes to MModal Fluency Direct. It is a pretty straightforward product. I...
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Manager
We have had a little bit of an issue with our recent implementation. It has not been a major issue,...
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Manager
When it comes to nickel-and-diming, we haven’t really had that issue with 3M. We get a lot of...
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Manager
We really don’t need ongoing support as much for MModal Fluency Direct. The amount of support for...
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Manager
When the product was owned by MModal, we weren't charged for every little thing. Now 3M is making us...
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Manager
We don't allow 3M to do training. We do all of our on-site training. It would be nice if 3M did it,...
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Manager
The reason we are more successful than other organizations with MModal Fluency Direct is that we...
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Manager
The product works really well with our EMR. It is pretty seamless. We have very few issues with...
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Manager
Even for people that aren't computer savvy, the product is pretty instinctual, and our staff is...
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Manager
The majority of issues with the product are speech errors. For example, if we vocalize someone's...
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Manager
Since MModal was sold to 3M, we have already seen some changes in performance as well as customer...
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Manager
When MModal was sold to 3M, it was as though a door had slammed, and we were now stepchildren. That...
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Manager
MModal is great at communicating with us. We have regular calls with them that are effective for...
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Manager
The accuracy of MModal Fluency Direct is probably the most important feature. There are a lot of...
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Manager
The integration of MModal Fluency Direct with our hospital system is very good. Users are able to do...
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Manager
The administrative voice recognition is very good in MModal Fluency Direct. However, if a user...
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Manager
I have liked the solution. It is a stable system, and the company stands behind it. Whenever we need...
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Manager
The solution works with all of our physicians' accents. I would have thought it would struggle with...
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Manager
The only complaint I have with the solution is the mobility issues. Users have to be in front of...
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Manager
MModal Fluency Direct has been easy for the physicians to use. A lot of the physicians were not...
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CIO
We switched to 3M because our EHR vendor worked with them better on the actual coding of the 3M...
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Manager
3M is pretty good to work with. We have been happy with the product. Our implementation was...
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Manager
MModal is pretty responsive. They do a monthly or biweekly call with us to make sure that everything...
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Manager
We basically have an enterprise license. We pay good money for the product, but we knew what we...
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Analyst/Coordinator
The dictation side of MModal Fluency Direct is wonderful. The overall satisfaction of speech-to-text...
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Analyst/Coordinator
The system is easy to use. When we got it, we were amazed at how good it was. We didn't hear as many...
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Director
MModal Fluency Direct definitely reduced cost from a financial perspective with the dollars that I...
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Director
I am one of the strongest supporters of the MModal Fluency Direct team. There is just no comparison...
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Director
The product absolutely works as promoted. One of the things that sold me on the product was the...
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Director
We have absolutely no problems with MModal Fluency Direct. The only problem that we had was really...
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Director
We haven't had to have executive involvement because I haven't escalated anything to that level. But...
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Manager
MModal was extremely helpful with our implementation. We had a very short implementation process...
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Manager
MModal monitors everything we do in the background. When the vendor notices that we are doing...
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Manager
We did have one issue in the implementation stage. When we called the customer support people, they...
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CMIO
Overall, 3M has been a partner. They are very responsive to us. We have multiple contacts with the...
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CMIO
During the selection process, we really narrowed things down to 3M and one of their competitors. Our...
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CMIO
The nice thing about this product is that there is also a mobile app, so even if I am not at the...
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Manager
We don't have any issues with MModal Fluency Direct. Integrating it with our EMR was a one-time...
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CMIO
The ease of use and the accuracy are where we want them to be. The system is doing well. It could be...
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CMIO
MModal Fluency Direct is a complex product, but 3M really goes overboard in trying to help us. They...
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Analyst/Coordinator
Overall, 3M always reaches out in a timely manner. 3M never hesitates to get on the phone and have a...
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Analyst/Coordinator
I haven't noticed anything different during the transition from MModal to 3M. The transition has...
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Analyst/Coordinator
I understand that we don't have to take the upgrades unless we are seeing an issue, and then we can...
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VP/Other Executive
One of the biggest concerns we had with choosing MModal Fluency Direct was whether the solution was...
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VP/Other Executive
I wouldn't buy MModal Fluency Direct again if given the chance. I would rather have stuck with our...
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VP/Other Executive
The training that we received from 3M was excellent. They did a good job.
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VP/Other Executive
We could use MModal Fluency Direct as a thin client, but then we wouldn't be able to use it for...
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VP/Other Executive
MModal's support team members have been incredibly responsive, even though we haven't had to use...
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Director
There are commands in MModal Fluency Direct that have to be memorized. If I don’t memorize the...
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Director
I have regular calls with 3M. I have also spoken with their founder and CEO in the past. There is...
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Director
3M is really working hard to innovate. They are churning out very novel things in their space. They...
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Director
Considering the amount of money that we have paid for MModal Fluency Direct, the amount of value we...
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Director
3M responds to us, but they are not proactive.
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Manager
Usually, I just email someone who either directs me to someone who can help or opens a ticket and...
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Manager
The product works. There are no problems with that. It just doesn't give us the information we need....
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Manager
We don't have the latest and greatest, but our last upgrade was the most stable that we have ever...
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Manager
3M did a great job during the implementation. We felt really good about working with 3M's dedicated...
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Manager
Before we purchased MModal Fluency Direct again, I would probably make sure that we fleshed out the...
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Manager
When 3M acquired MModal, we had been used to working with MModal. The vendor did a good job with the...
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Manager
When we went with 3M, what made them attractive was that we got what we asked for up front. 3M...
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Analyst/Coordinator
3M has been pretty good during the COVID-19 crisis. I haven't felt a drop in the service.
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Analyst/Coordinator
We are sitting at the threshold of doing another upgrade. We will upgrade as soon as the update is...
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Analyst/Coordinator
3M keeps their promises. We have a pretty close relationship with 3M. Their adoption services are...
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Analyst/Coordinator
For MModal Fluency Direct, we haven't been charged for anything other than licensing and adoption...
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Analyst/Coordinator
3M has been really good with implementations. I don't typically give perfect scores, but I will for...
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Analyst/Coordinator
The adoption services and the timing of things are perfect. Every two weeks, we get an adoption...
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Analyst/Coordinator
Using the product has been a good lesson for us. 3M is very good at making sure that we have someone...
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Director
The system is our dictation software. We dictate into the microphone, and the software uses the...
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Director
The vendor has been really good with support, and we haven't really had a lot of problems. Whenever...
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Director
The vendor has updates that they load periodically. The system doesn't really have downtime. It...
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Director
We were pretty happy with the vendor before they increased the cost of the products. 3M taking over...
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COO
We like the accuracy of the system. Our physicians used another speech recognition system for years...
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COO
The biggest problem we have with 3M is that they don't automatically push updates to our system. 3M...
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Physician
There were some early functions of the system that were exciting, but since the go-live, we really...
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Physician
As a voice recognition tool, the system has done better than other systems in the space. It is less...
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CIO
We went looking for something else after our last software was clunky, and we found MModal because...
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CIO
I cannot say what it has been like since MModal became 3M, but prior to that, customer service was...
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VP/Other Executive
Even though there are opportunities for the dictation to improve, I think the system does a really...
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VP/Other Executive
The 3M products are pretty stable. The only new technology they have is for speech recognition, but...
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Manager
3M had more meetings scheduled than we really needed when we were starting to implement the product....
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Manager
We found a couple of doctors who were using MModal Fluency Direct. That was why we started to look...
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Manager
3M was really up front with everything. With other vendors, we have had some problems where when we...
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Manager
We didn't see any real bad spots. We went into the implementation thinking that the system was going...
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Manager
We have been live with the system for a little while. Our previous system was being turned into a...
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Manager
I would tell others that the workflow for getting started with 3M is very good. 3M is very detail...
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Manager
The service has been really good. We have been live with the system for a little while, so we have...
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Manager
Our implementation was very clean. The only thing that was a little confusing was that we started...
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VP/Other Executive
We are very happy with MModal Fluency Direct. Our providers unilaterally told us it is much better...
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VP/Other Executive
The system could do better with ambient noise in the room. That has been the struggle for us. I...
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VP/Other Executive
We believe in strategic partnership. We are big fans of the vendor. They send experts to help us get...
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CMIO
We use MModal Fluency Direct for our voice-to-text work. We had another solution from 3M that I was...
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Director
MModal Fluency Direct is really good. It has great responsiveness in a medical setting. That is the...
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Director
MModal Fluency Direct is a much better investment than the competing vendor's product. We were...
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Director
We like the pricing structure of this product better than our last product's. MModal Fluency Direct...
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Director
Getting started on this product and doing basic dictation are very easy. This product is fairly...
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