MModal Fluency Direct
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Analyst/Coordinator

Overall, our experience with the vendor has been good. Lately, we have had some hiccups with...

Jan 2022
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Analyst/Coordinator

I don’t work with the vendor directly very often, but we don’t have a lot of issues with them.

Jan 2022
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Analyst/Coordinator

The system is pretty simple. It is good software for our hospital. Not many providers complain about...

Jan 2022
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Analyst/Coordinator

We don’t get much information when there are upgrades to the system. I would like to be aware of any...

Jan 2022
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Director

MModal Fluency Direct delivers what it needs, and users are able to pick up on it easily. MModal...

Jan 2022
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Director

An integral feature with MModal Fluency Direct is the accuracy of the system. The administrative...

Jan 2022
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Director

Our adoption has never been what we wanted it to be. I recently pulled a report that told me that...

Jan 2022
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Director

MModal Fluency Direct saves us a lot of money compared to traditional transcription.

Jan 2022
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Manager

The support is good and things get taken care of, but that can take some time, and there are times...

Dec 2021
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Manager

It feels like MModal Fluency Direct is easy to use, but for those who are coming off of dictation,...

Dec 2021
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Manager

MModal Fluency Direct is pretty accurate. If we have things that are not working well for an area,...

Dec 2021
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Manager

We have internal trainers who help us with new physicians when they come on board from other...

Dec 2021
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Manager

MModal Fluency Direct is a good product, and 3M is a good vendor, but they are a big company, and...

Dec 2021
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CMIO

3M continues to improve their products, and they are very honest about them. They know some of their...

Dec 2021
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CMIO

The solution helps us to improve our documentation on the front end so that we will get fewer CDI...

Dec 2021
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Director

Our physicians really like MModal Fluency Direct. It has worked extremely well for us. Some of our...

Dec 2021
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Analyst/Coordinator

The MModal product works great; we don't really have any issues. One thing I like about the...

Dec 2021
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Analyst/Coordinator

The MModal implementation team was especially responsive, helpful, and knowledgeable. They catered...

Dec 2021
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Analyst/Coordinator

The only challenges that we have run into with MModal have been around compatibility with different...

Dec 2021
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Analyst/Coordinator

Our department had a lot of requests, and the MModal implementation team went way beyond my...

Dec 2021
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Analyst/Coordinator

The vendor does a pretty good job of avoiding nickel-and-diming. Because of the type of license we...

Dec 2021
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Analyst/Coordinator

Whenever I need anything, I just email the team we are working with. But if I went to the help...

Dec 2021
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Director

Because of the size of our facility, we got our things done before 3M did, so it took a while to get...

Oct 2021
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Director

MModal Fluency Direct is a little expensive because the contract is multiyear. We never know what is...

Oct 2021
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Director

3M's training people knew the product for the most part. They knew the ins and outs and the things...

Oct 2021
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Director

Our providers have been using the product for their charting. They say that the system has saved...

Oct 2021
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Analyst/Coordinator

Our experience with 3M has generally been very positive, but they have held our hand a little too...

Oct 2021
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Analyst/Coordinator

There were some hiccups. The original implementation didn't go quite as smoothly as we would have...

Oct 2021
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Analyst/Coordinator

MModal Fluency Direct dictates directly into our EMR. The systems are integrated perfectly. We...

Oct 2021
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Analyst/Coordinator

A good portion of our providers have accents, and for those providers, there are issues because...

Oct 2021
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Analyst/Coordinator

I have had experience with several different vendors' dictation programs, and even with the issues...

Oct 2021
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Analyst/Coordinator

The end-user experience has been pretty good. My department is very happy with MModal Fluency...

Oct 2021
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Analyst/Coordinator

I am not part of the big-picture talks about where the product is going. Since we have had the...

Oct 2021
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Analyst/Coordinator

Our main contact person provides an incredible amount of support. If there is any little thing, we...

Oct 2021
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Manager

From a product standpoint, MModal Fluency Direct is good, but I thought it would be a little more...

Oct 2021
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Manager

3M is a huge company, and the downfall of that is that they have to try to get all their systems...

Oct 2021
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Director

I don't ask the vendor for executive involvement, but I don't see much executive involvement...

Oct 2021
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Director

The vendor supported our implementation well. We were able to do one-on-one training for each...

Oct 2021
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Director

The solution doesn't require much maintenance. I hardly ever have to deal with maintenance in the...

Oct 2021
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Director

MModal Fluency Direct will work with most systems, so it is interoperable. 3M will try to give us...

Oct 2021
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Director

3M doesn't give us same-day service. We have to wait for the next day. The vendor's service is...

Oct 2021
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Director

My general experience with MModal Fluency Direct is that our providers really like it. When we have...

Oct 2021
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Director

There is one feature of the solution that our physicians use a lot and really like. They can put...

Oct 2021
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Manager

3M is a good vendor and a good partner of ours. We are buying more of their products. They have been...

Sep 2021
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Manager

The product costs enough every year, but the vendor doesn’t nickel-and-dime us for every little...

Sep 2021
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Manager

We do most of the system upgrades on our own, but 3M is always there as a resource. The...

Sep 2021
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Manager

Some additional functionality could make the system more efficient for users. The functionality is...

Sep 2021
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Manager

3M's web support is pretty good. We have regular meetings with our dedicated team from 3M, and we go...

Sep 2021
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Manager

The executive involvement is better than it used to be. We have a regular meeting with leaders at...

Sep 2021
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Manager

We used another vendor's system before we purchased this one. Now that we have this product, the...

Sep 2021
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Manager

The system is not a revenue generator, but the providers are happy with it, and that is worth...

Sep 2021
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Analyst/Coordinator

MModal Fluency Direct is completely different from everything that we have done for education and...

Sep 2021
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(0)
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Analyst/Coordinator

3M isn't as responsive as another vendor that I know. I have a relationship with our adaptation...

Sep 2021
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Analyst/Coordinator

When it comes to support, there is no comparison between 3M and our other vendor. Our other vendor...

Sep 2021
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Analyst/Coordinator

3M was just phenomenal with the implementation and training, and they continue to be phenomenal with...

Aug 2021
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CIO

3M was very proactive on the contract and sales side of things but not as much on the...

Aug 2021
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CIO

We are changing vendors because of our personal preferences. As an organization, we really wanted to...

Aug 2021
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Director

I would like to see better technical support for MModal Fluency Direct. I would like them to be more...

Aug 2021
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Director

MModal has always been transparent with us. They are fair with contracting and pricing. Everything...

Aug 2021
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(0)
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Director

MModal Fluency Direct has saved us a whole lot of money up front. We are fully integrated with our...

Aug 2021
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Director

MModal has a sales executive that has been with us since we first implemented the system. That...

Aug 2021
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(0)
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Director

Voice recognition technology has gotten really good across the board with multiple vendors. MModal...

Jul 2021
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Manager

3M has been one of our fairest vendors in terms of working out pricing. We are not all dealing with...

Jul 2021
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CMIO

The system is easy to use, but the accuracy can be underwhelming even for end users who use the...

Jul 2021
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Analyst/Coordinator

We will probably stay with MModal Fluency Direct a while longer unless we see something different...

Jul 2021
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Analyst/Coordinator

MModal Fluency Direct’s ease of use is pretty decent.

Jul 2021
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Analyst/Coordinator

3M is trying, and they really reach out. They very much want to resolve their issues.

Jul 2021
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Physician

With the exception of training, the charge is flat and disclosed at the start. Training requires a...

Jul 2021
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Physician

Overall, the system is amazing. It is very efficient. It can pick up an accent with very minimal...

Jul 2021
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Director

MModal Fluency Direct has very few hiccups. 3M does a great job with the system. MModal Fluency...

Jul 2021
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Director

MModal Fluency Direct hasn't gotten any new features in a long time. The system has gotten just...

Jul 2021
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(0)
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Director

Historically, 3M didn't charge us for every little thing. However, after 3M purchased MModal Fluency...

Jul 2021
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Director

3M can't seem to break down the wall between different vendors that we use. MModal Fluency Direct is...

Jul 2021
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Director

We have gotten really good executive support from 3M.

Jul 2021
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(0)
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Director

MModal gave us a very high level of service, but 3M has been a problem to work with. We can tell the...

Jul 2021
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Analyst/Coordinator

In general, the vendor's timeliness and response could be improved. I understand that some issues...

Jun 2021
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Manager

3M has been responsive to everything. We have a contact person that we meet with on a regular basis,...

Jun 2021
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Analyst/Coordinator

Overall, 3M is good to work with. For the most part, they are responsive to my inquiries. 3M lets me...

Jun 2021
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Analyst/Coordinator

I would like more continued training and better follow-up. When 3M changes or updates their...

Jun 2021
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(0)
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Analyst/Coordinator

What really makes MModal Fluency Direct shine is 3M's service. The service technician that I work...

Jun 2021
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Analyst/Coordinator

We haven't had to take any upgrades yet. We are in the process of maybe implementing the product in...

Jun 2021
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Analyst/Coordinator

In general, our experience has been overwhelmingly positive, and we really don't get that with a lot...

Jun 2021
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Analyst/Coordinator

The 3M team has been highly involved in the implementation and training process. With one of the...

Jun 2021
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Analyst/Coordinator

We have worked with 3M in the past, so our relationship is not new, but MModal Fluency Direct is new...

Jun 2021
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Analyst/Coordinator

My staff had several issues with the programming, so I emailed 3M about the issues. They promised...

Jun 2021
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Analyst/Coordinator

Overall, I would recommend 3M as a company. I am not electronically savvy enough to use the...

Jun 2021
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Analyst/Coordinator

I would like more information about the programming. We got this solution several years ago, but...

Jun 2021
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Analyst/Coordinator

The solution is basic and has all the functionality we need, but my staff doesn’t use all the bells...

Jun 2021
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Analyst/Coordinator

In terms of new technology, I would like more integration with different types of microphones, such...

Jun 2021
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(0)
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Analyst/Coordinator

3M is very easy to work with. They are responsive, and the product is outstanding. Anytime we reach...

Jun 2021
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Analyst/Coordinator

Our physicians and providers really love how much easier and more efficient it is to do their work...

Jun 2021
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Analyst/Coordinator

I get notifications by email if there is an update happening, but it is a little cumbersome to find...

Jun 2021
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Manager

We have had a very positive experience through the implementation, training, and usage of MModal...

Jun 2021
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Analyst/Coordinator

We had an implementation during COVID-19. If we had implemented during normal times, the...

Jun 2021
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Analyst/Coordinator

I really appreciate the responsiveness of everyone from 3M. When I have any questions, I can ask my...

Jun 2021
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Analyst/Coordinator

MModal Fluency Direct is a good product, and I like it a lot. It works very well in the specialty...

Jun 2021
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Analyst/Coordinator

We have another product for voice recognition, and both that product and MModal Fluency Direct have...

Jun 2021
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Manager

We get a lot of notifications from 3M and updates, but sometimes, the importance of the changes and...

Jun 2021
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Manager

MModal Fluency Direct works exactly the way that it did in the vendor's demonstrations. It is a...

Jun 2021
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Manager

We have standing meetings with the vendor. If there is a new version of the system coming up, then...

Jun 2021
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Director

3M has really good reporting. They email us a report, and we can see activity. We have regular...

Jun 2021
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Director

MModal Fluency Direct is very helpful. Most providers can dictate a lot faster than they can type....

Jun 2021
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Director

3M’s training was good. They do not offer ongoing training unless we request it, but they have...

Jun 2021
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Director

We have a web login to configure users and system parameters in the product. That works well, so we...

Jun 2021
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Director

MModal Fluency Direct works very well. It can pick up words from providers who have very strong...

Jun 2021
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COO

We have our physicians using smartphone devices as microphones for MModal Fluency Direct. We just...

Jun 2021
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Manager

I haven't had a chance to connect with the resources that 3M has sent us, but the resources have...

Jun 2021
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CIO

From a voice recognition and language prediction perspective, MModal Fluency Direct has worked...

Jun 2021
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(0)
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CIO

We have been frustrated on 3M’s work with an EMR vendor on ambient voice and what they want to...

Jun 2021
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CIO

I am unsure whether MModal is part of our long-term plans. We are going to take a quick look at...

Jun 2021
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CIO

I am paying 3M each year for more and more through my maintenance, but I am getting nothing. When...

Jun 2021
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CMIO

3M is absolutely one of the best partners I have ever worked with. 3M delivers. If we have issues,...

Jun 2021
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Manager

During the initial rollouts, 3M had trainers. One of their trainers was very good, and the other was...

Jun 2021
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Manager

MModal Fluency Direct is better for the most common types of workflows. When it comes to the more...

Jun 2021
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Manager

On a local level, 3M's business representative was excellent. Based on my conversations with my...

Jun 2021
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Manager

We work with our national team to support MModal Fluency Direct, and we get more from that team than...

Jun 2021
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Manager

At first, there were some issues with switching pronouns. Once 3M fixed that across all the speech...

Jun 2021
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Manager

MModal Fluency Direct integrates well with another system's microphone, and that has been very useful....

Jun 2021
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CMIO

The system's integration is just seamless. We have the system on the iPad, so I can touch a button...

Jun 2021
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CMIO

I would recommend 3M's system without hesitation. I would even tell others not to go with the...

Jun 2021
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Director

The providers love MModal Fluency Direct. It is so much easier for them to speak into the...

Jun 2021
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Director

We haven't had any problems with MModal Fluency Direct. Once, it was down, but it was not even down...

Jun 2021
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Director

Users can grasp MModal Fluency Direct really fast. It is user friendly for sure.

Jun 2021
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Director

In order for some providers to have microphone access, they need to be set up in MModal Fluency...

Jun 2021
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Director

MModal Fluency Direct is a great tool. The providers love it. There are a lot of great options with...

Jun 2021
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Director

Our organization is pushing us to get more people on MModal Fluency Direct. That is happening, but...

Jun 2021
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Director

MModal had superb customer service, but we are still finding our way with 3M. 3M is trying to find...

Jun 2021
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Director

MModal Fluency Direct integrates fluidly with our other products. We have multiple sites, so we were...

Jun 2021
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VP/Other Executive

We have a set fee for MModal Fluency Direct. We used to be on 3M's encoder in case we needed to add...

Jun 2021
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VP/Other Executive

Not all our providers use MModal Fluency Direct. However, the vendor assisted providers by loaning...

Jun 2021
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VP/Other Executive

We understand that some physicians are not good candidates for using MModal Fluency Direct. 3M has...

Jun 2021
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VP/Other Executive

We don't know what 3M is going to do with the product. We are not sure what resources 3M is going to...

Jun 2021
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VP/Other Executive

I know who my 3M executive is, and they stay in touch. That has not always been the case.

Jun 2021
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VP/Other Executive

If 3M had not purchased MModal Fluency Direct, we would not be doing business with 3M at all....

Jun 2021
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Analyst/Coordinator

We hit a snag not long after we went live, but the issue was twofold. Part of the issue was with...

Jun 2021
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Analyst/Coordinator

The product's recognition right out of the box was pretty phenomenal. That was one of the biggest...

Jun 2021
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Analyst/Coordinator

I am not sure how much MModal Fluency Direct costs, but we are happy with what we have.

Jun 2021
||
(0)
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Analyst/Coordinator

3M is very responsive. We have an adaptation specialist that is assigned to our site, and I can...

Jun 2021
||
(0)
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Manager

Their biggest plus is that 3M doesn’t nickel-and-dime for everything. What we get is what we get,...

May 2021
||
(0)
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Manager

When we are dealing with speech recognition, we want it to be perfect. So a limitation is that some...

May 2021
||
(0)
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Manager

For some of what we think should be natural transcription, the system literally just says that it is...

May 2021
||
(0)
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Manager

From someone who has had no training, using the system is as easy as pressing a button and...

May 2021
||
(0)
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Manager

MModal was just bought out by 3M. So one of the challenges is that they have been switching things....

May 2021
||
(0)
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Manager

When we were looking at MModal’s product, an executive came out to our company several times to talk...

May 2021
||
(0)
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VP/Other Executive

We love MModal Fluency Direct. We think it is fantastic. It facilitates physician completion and is...

May 2021
||
(0)
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VP/Other Executive

MModal Fluency Direct works pretty well. I like that we can use it on a mobile phone. It is pretty...

Apr 2021
||
(0)
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VP/Other Executive

One of the challenges we have is we have providers who really want to use a certain program, and...

Apr 2021
||
(0)
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VP/Other Executive

3M is a giant. We have been struggling with them ever since we went live because I know the...

Apr 2021
||
(0)
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Manager

Everything was pretty fluid with certain departments, and we had an easy time building the system....

Apr 2021
||
(0)
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Director

We have had the product for several years. The providers on the floor and some of the nurse...

Apr 2021
||
(0)
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Director

The only way MModal Fluency Direct could be better is if the doctors who use the system the most...

Apr 2021
||
(0)
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Director

We hardly ever talk to 3M. The only times we usually talk to them are when we need another...

Apr 2021
||
(0)
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Manager

MModal Fluency Direct is a good system that is very easy to use. 3M is consistent, and I have had no...

Mar 2021
||
(0)
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CMO

We haven't really had any recent upgrades, so that is a concern. The vendor hasn't improved things....

Mar 2021
||
(0)
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CMO

The system is like a hammer. We don’t really need much support for it because we know what we got,...

Mar 2021
||
(0)
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CMO

We are going to move away from MModal Fluency Direct. Nobody wants to move. The administration...

Mar 2021
||
(0)
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Nurse

3M does very well with their charges. Our front desk people had to deal with the executives, and...

Mar 2021
||
(0)
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Nurse

The other day, the patients' names were not complete. I don’t know that I have ever really seen that...

Mar 2021
||
(0)
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Manager

I would purchase the system again if the decision were up to me. I don’t ever have any issues with...

Mar 2021
||
(0)
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Manager

The last upgrade the vendor did had some changes in it that we were not appreciative of....

Mar 2021
||
(0)
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Manager

When the product was under another vendor, we had a representative that was excellent, but since the...

Mar 2021
||
(0)
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Manager

The product works fine. It is an easy system for the users to use. All they have to do is pick up...

Mar 2021
||
(0)
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Director

Our providers love MModal Fluency Direct. The solution is pretty stable. I haven't had any major...

Mar 2021
||
(0)
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Director

3M charges us per license. That rate is pretty high. The solution is overpriced, but I don't feel...

Mar 2021
||
(0)
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Director

3M uses a learn-as-we-go approach for us in MModal Fluency Direct. They don't have any real,...

Mar 2021
||
(0)
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Director

3M needs to do more updates and enhance their technology to meet our needs. I never hear anything...

Mar 2021
||
(0)
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Director

We have had some issues with some of the vendor's devices. We would like it if the vendor were to...

Mar 2021
||
(0)
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Director

3M has a nice support mechanism. We can call them when we need help, and they can help us out pretty...

Mar 2021
||
(0)
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Manager

The vendor doesn't charge us for every little thing. The vendor charges us for licensing and...

Mar 2021
||
(0)
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Manager

We haven't had a lot of new technology with the product, but we haven't been on it for a very long...

Mar 2021
||
(0)
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Manager

The product works great. It isn't perfect, but we don't have a ton of issues with it. The system is...

Mar 2021
||
(0)
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Manager

We haven't had any issues with the vendor. They have been good with support and sales. The vendor's...

Mar 2021
||
(0)
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Director

I don't think the vendor is that proactive. They address something if we call them, but that is...

Mar 2021
||
(0)
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Director

3M’s competitor for speech recognition is Nuance, and I have worked with Nuance in other...

Mar 2021
||
(0)
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Director

I don't know that 3M has made me any promises other than what they are contracted for. They have...

Mar 2021
||
(0)
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Director

I don't know whether we have had any big changes on the 3M platform with upgrades. I haven't seen...

Mar 2021
||
(0)
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Director

I am not aware of any training that 3M has done recently. Training would be hugely beneficial for...

Mar 2021
||
(0)
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Director

The product does work. A lot of the challenges are end-user related more than platform related....

Mar 2021
||
(0)
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Director

We have had positive feedback about MModal Fluency Direct from providers. We like the product. The...

Feb 2021
||
(0)
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Analyst/Coordinator

There were a lot of ups and downs that we went through during COVID-19. Our company went through...

Feb 2021
||
(0)
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Analyst/Coordinator

In the beginning, we had everyone's accounts enabled. There were so many people going in and using...

Feb 2021
||
(0)
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Analyst/Coordinator

The implementation and support have been superb. We have really liked our implementation consultant...

Feb 2021
||
(0)
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Analyst/Coordinator

When we encounter any issues, we have to fill out logs. The process to get help is tedious. It isn't...

Feb 2021
||
(0)
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Manager

We really don’t get many changes to MModal Fluency Direct. It is a pretty straightforward product. I...

Feb 2021
||
(0)
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Manager

We have had a little bit of an issue with our recent implementation. It has not been a major issue,...

Feb 2021
||
(0)
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Manager

When it comes to nickel-and-diming, we haven’t really had that issue with 3M. We get a lot of...

Feb 2021
||
(0)
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 or  to see details.

Manager

We really don’t need ongoing support as much for MModal Fluency Direct. The amount of support for...

Feb 2021
||
(0)
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Manager

When the product was owned by MModal, we weren't charged for every little thing. Now 3M is making us...

Feb 2021
||
(0)
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Manager

We don't allow 3M to do training. We do all of our on-site training. It would be nice if 3M did it,...

Feb 2021
||
(0)
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Manager

The reason we are more successful than other organizations with MModal Fluency Direct is that we...

Feb 2021
||
(0)
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Manager

The product works really well with our EMR. It is pretty seamless. We have very few issues with...

Feb 2021
||
(0)
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Manager

Even for people that aren't computer savvy, the product is pretty instinctual, and our staff is...

Feb 2021
||
(0)
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Manager

The majority of issues with the product are speech errors. For example, if we vocalize someone's...

Feb 2021
||
(0)
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Manager

Since MModal was sold to 3M, we have already seen some changes in performance as well as customer...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

When MModal was sold to 3M, it was as though a door had slammed, and we were now stepchildren. That...

Feb 2021
||
(0)
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Manager

MModal is great at communicating with us. We have regular calls with them that are effective for...

Feb 2021
||
(0)
 Thank you  Helpful

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Manager

The accuracy of MModal Fluency Direct is probably the most important feature. There are a lot of...

Feb 2021
||
(0)
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Manager

The integration of MModal Fluency Direct with our hospital system is very good. Users are able to do...

Feb 2021
||
(0)
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Manager

The administrative voice recognition is very good in MModal Fluency Direct. However, if a user...

Feb 2021
||
(0)
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Manager

I have liked the solution. It is a stable system, and the company stands behind it. Whenever we need...

Feb 2021
||
(0)
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Manager

The solution works with all of our physicians' accents. I would have thought it would struggle with...

Feb 2021
||
(0)
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Manager

The only complaint I have with the solution is the mobility issues. Users have to be in front of...

Feb 2021
||
(0)
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Manager

MModal Fluency Direct has been easy for the physicians to use. A lot of the physicians were not...

Feb 2021
||
(0)
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CIO

We switched to 3M because our EHR vendor worked with them better on the actual coding of the 3M...

Jan 2021
||
(0)
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Manager

3M is pretty good to work with. We have been happy with the product. Our implementation was...

Jan 2021
||
(0)
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Manager

MModal is pretty responsive. They do a monthly or biweekly call with us to make sure that everything...

Jan 2021
||
(0)
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Manager

We basically have an enterprise license. We pay good money for the product, but we knew what we...

Jan 2021
||
(0)
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