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MModal Fluency Direct Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
The dictation side of MModal Fluency Direct is wonderful. The overall satisfaction of speech-to-text......
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Analyst/Coordinator
Implementation and Training
The system is easy to use. When we got it, we were amazed at how good it was. We didn't hear as many......
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Director
ROI / Cost (care and feeding)
MModal Fluency Direct definitely reduced cost from a financial perspective with the dollars that I......
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Director
Service and Support
I am one of the strongest supporters of the MModal Fluency Direct team. There is just no comparison......
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Director
Functionality and Upgrades
The product absolutely works as promoted. One of the things that sold me on the product was the...
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Director
Functionality and Upgrades
We have absolutely no problems with MModal Fluency Direct. The only problem that we had was really......
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Director
Relationship
We haven't had to have executive involvement because I haven't escalated anything to that level. But......
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Manager
Implementation and Training
MModal was extremely helpful with our implementation. We had a very short implementation process...
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Manager
Service and Support
MModal monitors everything we do in the background. When the vendor notices that we are doing...
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Manager
Implementation and Training
We did have one issue in the implementation stage. When we called the customer support people, they......
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CMIO
Relationship
Overall, 3M has been a partner. They are very responsive to us. We have multiple contacts with the......
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CMIO
Win/Loss - Why they were selected (by current clients)
During the selection process, we really narrowed things down to 3M and one of their competitors. Our......
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CMIO
Technology
The nice thing about this product is that there is also a mobile app, so even if I am not at the...
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Manager
Functionality and Upgrades
We don't have any issues with MModal Fluency Direct. Integrating it with our EMR was a one-time...
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CMIO
Functionality and Upgrades
The ease of use and the accuracy are where we want them to be. The system is doing well. It could be......
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CMIO
Service and Support
MModal Fluency Direct is a complex product, but 3M really goes overboard in trying to help us. They......
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Analyst/Coordinator
Service and Support
Overall, 3M always reaches out in a timely manner. 3M never hesitates to get on the phone and have a......
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Analyst/Coordinator
Service and Support
I haven't noticed anything different during the transition from MModal to 3M. The transition has...
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Analyst/Coordinator
Other Observations & Comments
I understand that we don't have to take the upgrades unless we are seeing an issue, and then we can......
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VP/Other Executive
Other Observations & Comments
One of the biggest concerns we had with choosing MModal Fluency Direct was whether the solution was......
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VP/Other Executive
Lessons Learned
I wouldn't buy MModal Fluency Direct again if given the chance. I would rather have stuck with our......
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VP/Other Executive
Implementation and Training
The training that we received from 3M was excellent. They did a good job.
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VP/Other Executive
Functionality and Upgrades
We could use MModal Fluency Direct as a thin client, but then we wouldn't be able to use it for...
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VP/Other Executive
Service and Support
MModal's support team members have been incredibly responsive, even though we haven't had to use...
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Director
Functionality and Upgrades
There are commands in MModal Fluency Direct that have to be memorized. If I don’t memorize the...
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Director
Relationship
I have regular calls with 3M. I have also spoken with their founder and CEO in the past. There is...
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Director
Technology
3M is really working hard to innovate. They are churning out very novel things in their space. They......
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Director
ROI / Cost (care and feeding)
Considering the amount of money that we have paid for MModal Fluency Direct, the amount of value we......
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Director
Other Observations & Comments
3M responds to us, but they are not proactive.
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Manager
Service and Support
Usually, I just email someone who either directs me to someone who can help or opens a ticket and...
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Manager
Functionality and Upgrades
The product works. There are no problems with that. It just doesn't give us the information we need.......
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Manager
Functionality and Upgrades
We don't have the latest and greatest, but our last upgrade was the most stable that we have ever...
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Manager
Implementation and Training
3M did a great job during the implementation. We felt really good about working with 3M's dedicated......
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Manager
Functionality and Upgrades
Before we purchased MModal Fluency Direct again, I would probably make sure that we fleshed out the......
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Manager
Relationship
When 3M acquired MModal, we had been used to working with MModal. The vendor did a good job with the......
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Manager
ROI / Cost (care and feeding)
When we went with 3M, what made them attractive was that we got what we asked for up front. 3M...
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Analyst/Coordinator
Service and Support
3M has been pretty good during the COVID-19 crisis. I haven't felt a drop in the service.
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Analyst/Coordinator
Functionality and Upgrades
We are sitting at the threshold of doing another upgrade. We will upgrade as soon as the update is......
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Analyst/Coordinator
Relationship
3M keeps their promises. We have a pretty close relationship with 3M. Their adoption services are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
For MModal Fluency Direct, we haven't been charged for anything other than licensing and adoption...
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Analyst/Coordinator
Implementation and Training
3M has been really good with implementations. I don't typically give perfect scores, but I will for......
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Analyst/Coordinator
Functionality and Upgrades
The adoption services and the timing of things are perfect. Every two weeks, we get an adoption...
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Analyst/Coordinator
Service and Support
Using the product has been a good lesson for us. 3M is very good at making sure that we have someone......
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Director
Functionality and Upgrades
The system is our dictation software. We dictate into the microphone, and the software uses the...
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Director
Service and Support
The vendor has been really good with support, and we haven't really had a lot of problems. Whenever......
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Director
Technology
The vendor has updates that they load periodically. The system doesn't really have downtime. It...
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Director
ROI / Cost (care and feeding)
We were pretty happy with the vendor before they increased the cost of the products. 3M taking over......
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COO
Functionality and Upgrades
We like the accuracy of the system. Our physicians used another speech recognition system for years......
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COO
Functionality and Upgrades
The biggest problem we have with 3M is that they don't automatically push updates to our system. 3M......
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Physician
Implementation and Training
There were some early functions of the system that were exciting, but since the go-live, we really......
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Physician
Functionality and Upgrades
As a voice recognition tool, the system has done better than other systems in the space. It is less......
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CIO
Win/Loss - Why they were selected (by current clients)
We went looking for something else after our last software was clunky, and we found MModal because......
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CIO
Other Observations & Comments
I cannot say what it has been like since MModal became 3M, but prior to that, customer service was......
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VP/Other Executive
Functionality and Upgrades
Even though there are opportunities for the dictation to improve, I think the system does a really......
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VP/Other Executive
Functionality and Upgrades
The 3M products are pretty stable. The only new technology they have is for speech recognition, but......
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Manager
Service and Support
3M had more meetings scheduled than we really needed when we were starting to implement the product.......
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Manager
Functionality and Upgrades
We found a couple of doctors who were using MModal Fluency Direct. That was why we started to look......
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Manager
Relationship
3M was really up front with everything. With other vendors, we have had some problems where when we......
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Manager
Implementation and Training
We didn't see any real bad spots. We went into the implementation thinking that the system was going......
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Manager
Interfacing and Integration
We have been live with the system for a little while. Our previous system was being turned into a...
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Manager
Implementation and Training
I would tell others that the workflow for getting started with 3M is very good. 3M is very detail...
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Manager
Service and Support
The service has been really good. We have been live with the system for a little while, so we have......
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Manager
Implementation and Training
Our implementation was very clean. The only thing that was a little confusing was that we started...
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VP/Other Executive
Functionality and Upgrades
We are very happy with MModal Fluency Direct. Our providers unilaterally told us it is much better......
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VP/Other Executive
Functionality and Upgrades
The system could do better with ambient noise in the room. That has been the struggle for us. I...
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VP/Other Executive
Implementation and Training
We believe in strategic partnership. We are big fans of the vendor. They send experts to help us get......
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CMIO
Functionality and Upgrades
We use MModal Fluency Direct for our voice-to-text work. We had another solution from 3M that I was......
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Director
Functionality and Upgrades
MModal Fluency Direct is really good. It has great responsiveness in a medical setting. That is the......
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Director
ROI / Cost (care and feeding)
MModal Fluency Direct is a much better investment than the competing vendor's product. We were...
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Director
ROI / Cost (care and feeding)
We like the pricing structure of this product better than our last product's. MModal Fluency Direct......
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Director
Functionality and Upgrades
Getting started on this product and doing basic dictation are very easy. This product is fairly...
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Director
Functionality and Upgrades
From what I understand, the invoicing comes in haphazardly. We are getting individual invoices for......
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Director
Functionality and Upgrades
Technically speaking, I wish the vendor was more active in helping providers dictate and consult...
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Director
Service and Support
When we have had technical issues, 3M has been super responsive by email or phone. On the sales...
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Director
Functionality and Upgrades
Most of the time, we invest in a physical microphone. But I do like that this product has an app...
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Director
Functionality and Upgrades
We can teach this product to save any abbreviations or names that are hard to pronounce. This...
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Director
Functionality and Upgrades
This solution is not Mac friendly. We have had a lot of questions from providers about that. The...
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Director
Lessons Learned
Sometimes, when we open new locations, the IP addresses have to be whitelisted. I would suggest that......
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Director
Functionality and Upgrades
The vendor could build more AI into this product. Then, if the AI hears a diagnosis, it could...
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Director
Functionality and Upgrades
The system is reliable. I am trying to remember the last time I had a system outage. The disruptions......
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Director
Relationship
The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances......
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Director
Implementation and Training
I found 3M to be very thorough in their implementation. It was well thought out and well planned....
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Director
Functionality and Upgrades
Some providers say that the system never gets the transcription right. I look at the accuracy...
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Director
Relationship
Something that impresses me is that even after our go-live, we still meet with our account...
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Director
Functionality and Upgrades
Compared to other speech recognition systems, the MModal product is very standard. We have to teach......
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Manager
Implementation and Training
We have had trouble with the product; it needs some improvements. We have had trouble with getting......
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Manager
Service and Support
The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...
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Manager
Implementation and Training
We don’t really have a need for additional training, but the initial training was excellent.
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Manager
Functionality and Upgrades
Our physicians say that the solution doesn’t work as well as they expected it to, but they have...
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Nurse
Relationship
We have to prod MModal for information. We don’t always know when new things come out. MModal...
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Nurse
Other Observations & Comments
When we are doing an integration with another vendor, they need to supply MModal with information.......
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Nurse
Service and Support
3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...
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Nurse
Functionality and Upgrades
It is a little clunky to use the apps. We don’t really know which support line to call. MModal...
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Nurse
Functionality and Upgrades
3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...
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VP/Other Executive
Other Observations & Comments
I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they......
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VP/Other Executive
Functionality and Upgrades
The transcriptionists seem to like their piece. The physicians like the voice recognition. The...
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Director
Service and Support
The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...
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Director
Relationship
When we have questions about our invoices, we have to reach out to the vendor multiple times to get......
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Director
ROI / Cost (care and feeding)
The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot......
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Director
Relationship
There have been some slight changes since 3M acquired MModal, but for the most part, things have...
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Manager
Relationship
Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and......
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Manager
Service and Support
The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...
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Manager
Functionality and Upgrades
The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big......
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Manager
Service and Support
I think the vendor is very customer-centric, and they really want to learn what our feedback is and......
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Manager
Implementation and Training
The biggest challenge I had with MModal through the implementation was the administrative training,......
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Manager
Future Outlook
I had a really rough time with my adoption specialist initially. That vendor specialist would not...
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Manager
Service and Support
The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...
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Manager
Functionality and Upgrades
The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...
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CIO
Relationship
3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...
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CIO
Technology
I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...
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Director
Technology
MModal is a delight to work with. They are a great company with a great product. I really like that......
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Director
Service and Support
Our tech from MModal is great. The person really understands the technology of the product. The...
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Director
Relationship
We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the......
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Director
Technology
3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...
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Director
Relationship
3M is really trying to make sure that we are getting the right tools that our hospitals need. They......
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Manager
Implementation and Training
The drawback of the product is the amount of time that is required for training. In any speech...
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Manager
Lessons Learned
The system's usage comes down to the education provided. If people just use MModal Fluency Direct as......
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Manager
Relationship
I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...
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Manager
Service and Support
3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,......
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Manager
Relationship
3M's support has been great, and we have formed a great relationship with them over the past couple......
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Manager
Functionality and Upgrades
MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system......
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CIO
Functionality and Upgrades
We have had a lot of good experiences with the system. When the physicians are reading in their...
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CIO
Functionality and Upgrades
The system’s voice recognition technology is its underlying capability, but behind that is what I...
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CIO
ROI / Cost (care and feeding)
The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I......
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CIO
Relationship
Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...
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Manager
Functionality and Upgrades
Providers have adapted well to their new option. Our support specialist with 3M has been wonderful......
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Manager
Implementation and Training
Training takes about an hour. MModal provides us with a handout to give providers that has a diagram......
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Manager
Interfacing and Integration
The biggest downfall is that the system is not integrated with our EHR. So providers do need to open......
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Manager
Relationship
Our support specialist is very attentive and quick to respond to any issues or questions we have. If......
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Director
Implementation and Training
I have not had any training experiences with 3M since we used the initial training materials and...
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Director
ROI / Cost (care and feeding)
We have received our money’s worth, but there are still some things in the solution that just aren't......
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Director
Implementation and Training
We have exceeded our expectations with MModal Fluency Direct because we are actively going faster in......
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Director
Other Observations & Comments
Our volume has dropped significantly. We have facilities that are using nothing but the front end.......
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Manager
Functionality and Upgrades
We are planning to move forward with the 3M product as we transition to a new system. The 3M product......
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Manager
Interfacing and Integration
No product is perfect; there are definitely improvements that could be made. We would like there to......
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Director
Implementation and Training
The vendor did a good job of explaining the product. They trained us on it, and that training was...
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Director
Other Observations & Comments
The challenges we have aren't with the system per se. The challenges lie more with the physicians.......
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Director
Relationship
Everything has been good. We have an adoption person right now. At one point, we had more frequent......
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Director
Relationship
The vendor's turnaround time is usually faster than contracted. We don't have any problems with the......
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Analyst/Coordinator
Functionality and Upgrades
MModal gives us a really good service. The system does its job, and that is why providers sign up...
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Analyst/Coordinator
Interfacing and Integration
There are hiccups in the transcription services. I think the problem could be solved if the admins......
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Analyst/Coordinator
Functionality and Upgrades
The system is very user friendly. It is meeting all of our needs. MModal is doing a really great...
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Manager
Other Observations & Comments
There has been a decrease in transcription services on the back end but not by very much. The speech......
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Manager
Interfacing and Integration
Everything in the system is one thing. That is the whole reason we went with MModal. Their front-end......
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Manager
Service and Support
As long as everything is running, I don’t need to talk to executives. My account manager comes on...
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Manager
Service and Support
MModal Fluency Direct functions well. The vendor seems to try to keep up and be aware of what we are......
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Manager
Service and Support
The vendor has kept the transition between solutions pretty seamless. They have kept the help desks......
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Manager
Functionality and Upgrades
Doctors have been dropping out a lot, so I think the solution has maybe been increasing physician...
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Director
Functionality and Upgrades
The application has proven to be extremely flexible. It seems to work just as it was designed to...
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Director
Implementation and Training
3M has been good to work with, but I do wish they had additional training and particularly more...
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Director
Functionality and Upgrades
Once the system was up and running, we needed close to no support from the IT side, and that was great.......
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Director
Other Observations & Comments
The vendor does charge a little more for everything, but I am kind of on the fence in terms of...
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Director
Relationship
We are able to reach out to executives, and they even join our monthly call.
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Director
Functionality and Upgrades
The product works well. Some of the providers have some difficulty with it, but that is really based......
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Director
Other Observations & Comments
We don’t have updates too often. Usually, we have updates about once per year.
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Director
Functionality and Upgrades
I have been really happy with the system and haven’t had any problems. I haven’t encountered or...
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Analyst/Coordinator
Functionality and Upgrades
I could see us moving away from the vendor due to physician frustration. The physicians are...
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Analyst/Coordinator
Service and Support
The vendor avoids charging for every little thing. We have hardly been charged anything extra. The......
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Analyst/Coordinator
Functionality and Upgrades
The vendor is taking steps to work with us on resolving problems, but resolving problems takes...
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Analyst/Coordinator
Functionality and Upgrades
The system has been great. In the past year, we have seen more of an embracing of the solution. I...
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Analyst/Coordinator
Relationship
I have a very close relationship with our sales representative and our sales engineer. We do have an......
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Analyst/Coordinator
Service and Support
The only thing that still remains to improve is MModal’s help desk. The initial call is fine. The...
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Analyst/Coordinator
Relationship
The areas of communication and building relationships are where the vendor excels. We have created a......
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor avoids nickel-and-diming. We have a contract that includes everything in a lump sum, so I......
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Analyst/Coordinator
Functionality and Upgrades
We don’t really have a lot of training. We are informed of new upgrades, and I think the upgrades...
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Director
Service and Support
Our reduction strategy is to use the product for front-end speech recognition. Our representative...
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Director
Lessons Learned
The key to the whole product is that the doctors take a tutorial first. It tells doctors how to log......
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Director
Technology
We upgraded recently to the cloud. Prior to that, our data was loaded locally. The cloud-based...
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Director
ROI / Cost (care and feeding)
A few of our providers have said that once they have embraced the front-end speech recognition, it......
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Director
Relationship
The vendor is great to work with. They are very responsive and connect me to whoever I need, and...
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Director
Functionality and Upgrades
The system is very easy to use. Of course, I have many years of experience. The product has been...
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Manager
Relationship
The vendor does a pretty great job with support. They are pretty responsive. The vendor could do a......
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Manager
Functionality and Upgrades
We are pretty happy with the solution. There are a couple of things I would like the solution to do......
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Manager
Other Observations & Comments
Our organization has some unique needs, and I understand that. Sometimes it is a challenge for a...
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Manager
Functionality and Upgrades
We have done really well in implementing and using the solution. We are driving tangible outcomes...
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Manager
Relationship
3M has been a good partner. They have met us more than halfway in a lot of ways. They have listened......
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Manager
Relationship
Being responsive to some of our organization's unique needs and helping us get over some learning...
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Manager
Functionality and Upgrades
The program is solid, all in all. There is a learning curve for users. Organizations need to have...
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Director
Functionality and Upgrades
The product is easy to learn, and it takes only 10 minutes to get a provider started. The product is......
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Director
Relationship
We would like more frequent contact with our customer relationship manager. For a long time, I...
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Director
Relationship
We have no contact with the executive team, and that would be nice on occasion.
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Director
Other Observations & Comments
The integration is okay. The tools work in the EHR, but the editing voice commands have varying...
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Director
Functionality and Upgrades
We get good feedback from our physicians about MModal Fluency Direct. We have not had any negative......
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Director
Service and Support
MModal Fluency Direct is set up to go right into our EMR templates, and it does that fine. I am sure......
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Director
Relationship
We haven’t really needed any executive involvement from 3M. Anytime I have actually had to reach out......
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Director
Future Outlook
Transcription is being minimized by the use of front-end speech and by direct entry into the EMR. We......
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Director
Relationship
3M keeps 100% of their promises. I don’t think there has ever been something that they told us they......
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Director
ROI / Cost (care and feeding)
3M doesn’t charge us for every little thing. They have been a pretty good partner with us over the......
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Director
Implementation and Training
We rate 3M's implementation services highly. The implementation teams are usually pretty good. 3M is......
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Director
Technology
We give 3M a high rating for delivering new technology that meets our needs because they keep up...
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Director
Other Observations & Comments
3M's support depends on what the issue is and whether 3M can get the right players to the table to......
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Director
Functionality and Upgrades
Based on what is out there, I would recommend this system to others. 3M is probably one of the best......
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Director
Future Outlook
I predict that our satisfaction with the system is going to be the same over the next year. In fact,......
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Physician
Functionality and Upgrades
With my complicated patients, the system is virtually seamless. I can navigate through the record...
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Physician
ROI / Cost (care and feeding)
The system is at a good price point. I am really pleased with the way that MModal has looked at my......
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Physician
Relationship
The system stands on its own two feet. But sometimes MModal sends an email about something that they......
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Physician
Relationship
We get letters and communications from the boss at MModal every once in a while that tell us what...
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Physician
Future Outlook
The landscape is changing. MModal probably going to grow, and I think things will be fine. MModal...
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Director
ROI / Cost (care and feeding)
We have been with the vendor for so long that we have an enterprise agreement. That covers a lot...
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Director
Service and Support
When we get an upgrade package from the vendor, if we have any questions or need anything adapted,......
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Director
Implementation and Training
The initial training is good, but I would rate the ongoing training lower. In the past, the vendor......
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Director
Functionality and Upgrades
The solution absolutely supports our organization's integration goals. It is simple and out of the......
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Director
Functionality and Upgrades
The vendor doesn't seem to be as confident in their newer things as they used to be. They are not...
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Director
Service and Support
The vendor’s support is amazing. We can send an email, and their system automatically creates a...
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Director
Relationship
The vendor’s service is absolutely proactive. Different levels of people come on-site. I think that......
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Director
ROI / Cost (care and feeding)
We have absolutely received our money’s worth. I have recommended the solution to others. We don't......
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Director
Future Outlook
This past year has been very interesting. We saw a bit of change when 3M bought MModal. I hope that......
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Director
Other Observations & Comments
We have seen the product grow from infancy. In terms of the relationship we had with MModal, I could......
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Director
Relationship
Voice and dictation have been tough roads for 3M. MModal could improve their executive involvement......
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Director
ROI / Cost (care and feeding)
The product helps us not to have as many transcriptions and to lower our transcription fees.
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CMO
ROI / Cost (care and feeding)
We hardly get any training because the system is so easy to use. MModal Fluency Direct meets all of......
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CMO
Relationship
We don’t get a lot from MModal in terms of new technology. They are not developing anything that I......
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CMO
Functionality and Upgrades
MModal Fluency Direct doesn’t really drive tangible outcomes. The system does what it is supposed to......
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