MModal Fluency Direct
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
3M has changed since they became 3M. Their whole sales approach and their approach for renewals and...
Login or Create an Account to see details.
Functionality and Upgrades
I don’t think 3M is taking the opportunity to talk about their new technology and where they are...
Login or Create an Account to see details.
Future Outlook
My satisfaction a year from now depends on how the conversation goes with the renewal, but I would...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct has a bunch of great features for navigating throughout the chart and finding...
Login or Create an Account to see details.
Service and Support
I might have concerns about 3M’s development, but they do remain committed to their promises.
Login or Create an Account to see details.
Functionality and Upgrades
I would tell a peer that MModal Fluency Direct is really user friendly, even for people with...
Login or Create an Account to see details.
Relationship
3M is responsive, meets our needs, and takes care of any issues we have. We haven't had any issues...
Login or Create an Account to see details.
Service and Support
3M has been pretty good with getting back to us. Our adoption specialist is very good about keeping...
Login or Create an Account to see details.
Relationship
We have a very good relationship with our adoption specialist and our technical support person. They...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct does a very good job with voice detection expectations. We have had a lot of...
Login or Create an Account to see details.
Technology
The lag time with MModal Fluency Direct is sometimes rough, and the product quality is hit or miss...
Login or Create an Account to see details.
Relationship
Whenever I go into our EMR, the commands change. I don't know whether that is an MModal thing or our...
Login or Create an Account to see details.
Functionality and Upgrades
If users are computer savvy and use the product to their full advantage, they can use it at a high...
Login or Create an Account to see details.
Relationship
3M is pretty good at executive involvement. We had some issues, and 3M got on a call with us and did...
Login or Create an Account to see details.
Functionality and Upgrades
Since we purchased MModal Fluency Direct, 3M's delivery of new technology has been average. 3M needs...
Login or Create an Account to see details.
Relationship
I am not fully satisfied with 3M. When we initially contracted with MModal, we were speaking with...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
When we were looking for a different speech recognition product, we compared MModal Fluency Direct...
Login or Create an Account to see details.
Relationship
We have regular meetings with 3M. The meetings are not long, but 3M is very prepared with reports...
Login or Create an Account to see details.
Service and Support
I have seen some differences since 3M took over MModal. Since the acquisition, innovation and...
Login or Create an Account to see details.
Lessons Learned
I think that it would have been better to stay with our previous vendor only when we address new...
Login or Create an Account to see details.
Functionality and Upgrades
The product works as promoted but in waves. There are weeks during which we don't hear from...
Login or Create an Account to see details.
Technology
The vendor needs to improve their communication and minimize outages. We don’t feel like the product...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor should validate that their distribution lists are appropriate and that those lists are...
Login or Create an Account to see details.
Service and Support
Things have been pretty standard. We haven’t had any major incidents. We have been assigned a new...
Login or Create an Account to see details.
Functionality and Upgrades
We implemented an upgrade a while back that broke everything, and the system was broken for a while...
Login or Create an Account to see details.
Other Observations & Comments
MModal Fluency Direct does its job. The big two vendors are 3M and Nuance, and our EMR vendor...
Login or Create an Account to see details.
Functionality and Upgrades
We are doing well with the switch to MModal Fluency Direct. Change is tough and is a bit harder on...
Login or Create an Account to see details.
Relationship
I like MModal Fluency Direct because I work with a very good contact. That person does an excellent...
Login or Create an Account to see details.
Functionality and Upgrades
Everything seems to work well in the product. It interfaces with our EMR, and everything goes well....
Login or Create an Account to see details.
Relationship
We bought MModal Fluency Direct when the vendor was just MModal. When 3M took MModal over, 3M did...
Login or Create an Account to see details.
Other Observations & Comments
My desire in 12 months is to be in contract with MModal. However, I might not be able to do that due...
Login or Create an Account to see details.
Sales and Contracting
The products that 3M provides are great. I do sometimes feel additional pressure on the upsell, like...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is absolutely awesome. It does everything it is supposed to do, and it is...
Login or Create an Account to see details.
Service and Support
3M’s support team is awesome, and anytime I need anything, I have a go-to person. This person knows...
Login or Create an Account to see details.
Relationship
My experience with MModal Fluency Direct was great before, and it is great now. There is one...
Login or Create an Account to see details.
Implementation and Training
Of all the systems that I have gone live with, MModal Fluency Direct had the least number of issues...
Login or Create an Account to see details.
Functionality and Upgrades
3M has some of the best tools. They certainly do keep us up on MModal Fluency Direct. This product...
Login or Create an Account to see details.
Functionality and Upgrades
I get a tremendous number of emails from 3M saying that they are going to be making some kind of...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
One of the reasons we ended up choosing 3M was that they avoided charging for every little thing.
Login or Create an Account to see details.
Implementation and Training
We had a couple of issues with the implementation of MModal Fluency Direct. 3M was hands on during...
Login or Create an Account to see details.
Sales and Contracting
We have had some issues getting MModal Fluency Direct working on both Mac and Windows computers. The...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is a great product. Some of our providers are happy with its dictation...
Login or Create an Account to see details.
Interfacing and Integration
We haven't had any integration problems. If we want to integrate MModal Fluency Direct with...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct’s reliability has been good, and I don't think we have had much downtime, if...
Login or Create an Account to see details.
Service and Support
I am in pretty regular contact with our representative at 3M. When there is downtime, I can get the...
Login or Create an Account to see details.
Service and Support
There are times when we have an issue and reach out to 3M, and they say that they are working...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct’s entire purpose is to reduce pain points in completing notes and promote no...
Login or Create an Account to see details.
Relationship
3M communicates very well, and they are always willing to help and give additional resources when...
Login or Create an Account to see details.
Service and Support
The product works very efficiently, and 3M is always doing updates to keep up with any trending...
Login or Create an Account to see details.
Functionality and Upgrades
I would like to see some advancement in 3M's CDI; I would like to see something more cost effective...
Login or Create an Account to see details.
Service and Support
I wish 3M would get back to us a little bit faster with some of our technical issues. At times, the...
Login or Create an Account to see details.
Implementation and Training
I would like 3M to have more on-site team members during implementations.
Login or Create an Account to see details.
Implementation and Training
There is not a whole lot of ongoing training with MModal Fluency Direct. I do get my monthly emails...
Login or Create an Account to see details.
Functionality and Upgrades
We have a lot of variables because of the way that we put MModal Fluency Direct out there, meaning...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is easy to use. It is a good product.
Login or Create an Account to see details.
Relationship
We would like more personal involvement from 3M. We just haven't had any for a while. My account...
Login or Create an Account to see details.
Lessons Learned
I would recommend MModal Fluency Direct because it is a decent product. I would just say to someone...
Login or Create an Account to see details.
Functionality and Upgrades
Some of 3M’s products have been very underdeveloped. 3M has developed reports that monitor our...
Login or Create an Account to see details.
Relationship
We spend a lot of money on a product that can’t give us answers. On top of that, 3M keeps kicking...
Login or Create an Account to see details.
Other Observations & Comments
3M is doing a phenomenal job with a lot of things, such as the automatic coding piece and CDI with...
Login or Create an Account to see details.
Functionality and Upgrades
3M is working on a new reporting module, but we have already changed things twice, and we invested a...
Login or Create an Account to see details.
Relationship
3M is struggling to communicate what is on the horizon. They have been doing the work for quite some...
Login or Create an Account to see details.
Implementation and Training
MModal Fluency Direct is awesome in terms of upgrades. There are very few, and they happen behind...
Login or Create an Account to see details.
Implementation and Training
The implementation was a little challenging. There was a lot of chaos with the physician training,...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is a solution for the medical staff, and they are happy with the solution. It...
Login or Create an Account to see details.
Relationship
The sales experience and support with MModal were phenomenal. We have not really engaged with 3M on...
Login or Create an Account to see details.
Relationship
Mostly, we have a really good collaborative relationship with 3M, and we have a team that is there...
Login or Create an Account to see details.
Implementation and Training
3M is fantastic about offering training. They do ongoing training with us with question-and-answer...
Login or Create an Account to see details.
Functionality and Upgrades
The physicians understand the product, and there is a pretty good plan. Our people go through enough...
Login or Create an Account to see details.
Functionality and Upgrades
We still have nagging issues with spacing and punctuation. We don't know how to improve those...
Login or Create an Account to see details.
Other Observations & Comments
Our only concern about MModal Fluency Direct is that it is cloud based. If the product goes down,...
Login or Create an Account to see details.
Service and Support
We have a good customer service representative that helps us get everything that we need.
Login or Create an Account to see details.
Other Observations & Comments
The product is cloud hosted, so we get notifications when there is going to be an outage unless...
Login or Create an Account to see details.
Implementation and Training
The implementation of MModal Fluency Direct was a breeze. That was an easy project. The vendor was...
Login or Create an Account to see details.
Functionality and Upgrades
We don't have providers asking for more functionality. They are happy with what they have. The...
Login or Create an Account to see details.
Service and Support
Because the product is cloud based, we can get the support team to help us solve a problem in a...
Login or Create an Account to see details.
Other Observations & Comments
MModal Fluency Direct helps reduce the time needed for documentation for most providers, but the...
Login or Create an Account to see details.
Relationship
Our most recent contract negotiations showed 3M back in the same situation that we have always been...
Login or Create an Account to see details.
Service and Support
We have been in the industry for a while, and we have been seeing things happen with 3M that have...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct has done well. Things come along for the most part with no issues. We are very...
Login or Create an Account to see details.
Relationship
We struggled greatly at one point with a renewal. We wanted to bring everything together because we...
Login or Create an Account to see details.
Technology
We have concerns around the innovation for MModal Fluency Direct. Even though we went with MModal...
Login or Create an Account to see details.
Technology
With MModal Fluency Direct, we must train our voices in the system. We have looked at other systems...
Login or Create an Account to see details.
Implementation and Training
The vendor was excellent. The project manager from 3M delivered things on time and addressed any...
Login or Create an Account to see details.
Other Observations & Comments
The quality of the updates is not as we expected. For the dictation process, we have no issues at...
Login or Create an Account to see details.
Interfacing and Integration
3M needs to develop their bolted-on features so that there is consistency in how the features...
Login or Create an Account to see details.
Service and Support
When we call and escalate issues, the vendor is responsive, but they are not as quick as we would...
Login or Create an Account to see details.
Other Observations & Comments
We have regular meetings, but things are more or less from 3M's perspective. The vendor's midlevel...
Login or Create an Account to see details.
Relationship
We had a couple of users who wanted certain things. Once we got ahold of 3M, they were able to...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is a very intuitive product out of the box. The system is easy to use for...
Login or Create an Account to see details.
Functionality and Upgrades
3M keeps promises about 50% of the time. We have told the vendor that there are things that we...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct handles certain parts of speech incorrectly. For example, when we use a past...
Login or Create an Account to see details.
Relationship
3M has a system where we can report things and give feedback. The problem is that we give the...
Login or Create an Account to see details.
Sales and Contracting
When we were sold the product, we were told that the solution learned from its mistakes and improved...
Login or Create an Account to see details.
Service and Support
MModal has an account manager assigned to us who sometimes has time to get in touch with us and...
Login or Create an Account to see details.
Technology
We would like it if the system noticed that we have to correct a lot of things, and we would like it...
Login or Create an Account to see details.
Functionality and Upgrades
With MModal Fluency Direct, the goal would be to improve the quality and ease of documentation. The...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
The main reason we switched to 3M's solution so many years ago was that it was cheaper than our...
Login or Create an Account to see details.
Service and Support
The vendor's support is the number-one reason we are with 3M. They are very responsive. If we have...
Login or Create an Account to see details.
Functionality and Upgrades
The 3M acquisition was a big problem. The company is a completely different company now, and in...
Login or Create an Account to see details.
Interfacing and Integration
We have had a lot of issues with integration. We tried to add integration between MModal Fluency...
Login or Create an Account to see details.
Functionality and Upgrades
We need to have more reliability with 3M’s cloud solution. There have been a couple of outages.
Login or Create an Account to see details.
Service and Support
I had to escalate things to 3M’s leadership on several occasions, and they were very helpful. They...
Login or Create an Account to see details.
Technology
The quality of the voice recognition based on the number of errors reported by our specialty users...
Login or Create an Account to see details.
Relationship
This used to happen more, but 3M needs to reach out proactively and gather input from the customer...
Login or Create an Account to see details.
Functionality and Upgrades
We had issues taking the last upgrade in that it wasn’t working properly. The initial attempt was...
Login or Create an Account to see details.
Other Observations & Comments
We still anticipate renewing with 3M, but we will consider an RFP at some point in the next few...
Login or Create an Account to see details.
Relationship
Since the transition from MModal to 3M ownership, the relationship has frayed a bit. We used to have...
Login or Create an Account to see details.
Service and Support
Earlier in our contract and during our implementation, the training was very good, and the vendor...
Login or Create an Account to see details.
Functionality and Upgrades
The basic functionality of the product as a voice recognition suite is pretty good. The usability is...
Login or Create an Account to see details.
Service and Support
3M has the ability to communicate, ask questions, and get any issues resolved in a very timely manner....
Login or Create an Account to see details.
Implementation and Training
MModal Fluency Direct is very easy to function and easy to train on. The doctors love the product....
Login or Create an Account to see details.
Interfacing and Integration
We have not had any problems with the integration part of MModal Fluency Direct.
Login or Create an Account to see details.
Implementation and Training
MModal does have some training, but we prefer to do our training in-house. We have people...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is more basic than other systems we have used. There are a lot of things we...
Login or Create an Account to see details.
Functionality and Upgrades
The system is very good at learning our voices. MModal Fluency Direct is a really good system, and...
Login or Create an Account to see details.
Lessons Learned
We know what we are walking into. When we go into a contract with MModal, we know exactly what we...
Login or Create an Account to see details.
Functionality and Upgrades
One thing I appreciate about MModal is that we get emails when upgrades need to be done.
Login or Create an Account to see details.
Relationship
We do not ever get emails from MModal that say something is broken and we need to be aware of it. We...
Login or Create an Account to see details.
ROI / Cost
If we need to add a user to MModal Fluency Direct on the fly, we can, but then we get billed.
Login or Create an Account to see details.
Service and Support
I don't deal with the support much except when we upgrade. But when we do have to deal with them, it...
Login or Create an Account to see details.
Technology
If we could get single sign-on functionality in the product, that would be a huge provider pleaser.
Login or Create an Account to see details.
Functionality and Upgrades
I don’t usually get a ton of calls from our users about issues with the product. We use virtual...
Login or Create an Account to see details.
Relationship
We have a good account representative. That person is very responsive and helpful, so I am happy...
Login or Create an Account to see details.
Implementation and Training
We don't upgrade very frequently with 3M, but when we do, the only difficulty is the requirement...
Login or Create an Account to see details.
Technology
In terms of technology from the vendor, there is not really anything new coming down the pike that I...
Login or Create an Account to see details.
Functionality and Upgrades
The product is the bane of my existence. The biggest headache that we have been having with MModal...
Login or Create an Account to see details.
Other Observations & Comments
For MModal Fluency Direct, a big pain point for us is that providers are not good transcriptionists,...
Login or Create an Account to see details.
ROI / Cost
Since the purchase by 3M, there has definitely been a bit of a difference. It seems like they want...
Login or Create an Account to see details.
Functionality and Upgrades
In general, the product is meeting the needs of our providers. They really like the commands that...
Login or Create an Account to see details.
Functionality and Upgrades
The product’s greatest weakness is its computer updates, and the vendor really doesn't have much...
Login or Create an Account to see details.
ROI / Cost
I am so grateful that we are not having to use traditional transcription methods. With those...
Login or Create an Account to see details.
Relationship
There have been a couple of times when it has been hard to get a hold of the vendor's IT support...
Login or Create an Account to see details.
Service and Support
We have a technical log, and we had to get to the point where dozens of providers were having...
Login or Create an Account to see details.
Functionality and Upgrades
Our providers love the product, but it gets worse with each update. I have a recurring meeting with...
Login or Create an Account to see details.
Service and Support
We have had a lot of technical issues with MModal Fluency Direct, and I have been asking for an...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is not an expensive software, and it has been extremely helpful. However, with...
Login or Create an Account to see details.
Service and Support
When we open tickets, the vendor is pretty good at responding. For one of our providers, the whole...
Login or Create an Account to see details.
Implementation and Training
The vendor provides us with training material, and then we train our own users. The vendor mainly...
Login or Create an Account to see details.
Functionality and Upgrades
Sometimes the product doesn't capitalize a word that the users want to be capitalized, or it just...
Login or Create an Account to see details.
Implementation and Training
Our trainers just do basic training on the product for our users, and it is fairly easy to show the...
Login or Create an Account to see details.
Functionality and Upgrades
I would like the ability to actually be able to use the product within a structured note. When we...
Login or Create an Account to see details.
Service and Support
When it comes to getting support from the vendor, there is a place where we can actually make a...
Login or Create an Account to see details.
Service and Support
I have a contact person that I eventually reach out to, and sometimes they will either open a ticket...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct is set up as an application within our EMR, and because of that, we are...
Login or Create an Account to see details.
Technology
The mobile app is perfect, and it helps our providers use our EMR remotely and dictate things from...
Login or Create an Account to see details.
Relationship
On the Hierarchical Condition Category side, 3M has made a lot of promises that they haven't...
Login or Create an Account to see details.
Functionality and Upgrades
We have incorporated a great add-on, and that add-on has been very helpful for our providers who...
Login or Create an Account to see details.
Other Observations & Comments
The adoption rate of the product at our organization is quite high, but with the rotating of...
Login or Create an Account to see details.
Relationship
Our account representative has been very on top of everything that we have needed. They are willing...
Login or Create an Account to see details.
Other Observations & Comments
3M's response depends on the urgency of the ticket that we place. For example, if I put in a ticket...
Login or Create an Account to see details.
Implementation and Training
When our end users first launch MModal Fluency Direct, there is not much direction on how to sync a...
Login or Create an Account to see details.
Relationship
3M is working toward keeping all their promises. We will just have to see how long things will take....
Login or Create an Account to see details.
Future Outlook
We have had some service challenges. 3M has worked through those challenges with their Weaveworks...
Login or Create an Account to see details.
Technology
A weakness of MModal Fluency Direct is the service stability. We want a more stable service. Another...
Login or Create an Account to see details.
Functionality and Upgrades
3M is responsive. They have put out a good number of versions, and they have provided fixes for us....
Login or Create an Account to see details.
Service and Support
Some of our previous issues had to do with the vendor's escalation process. We created a case for an...
Login or Create an Account to see details.
Functionality and Upgrades
When we implemented MModal Fluency Direct originally, the process was fine. The normal dictation we...
Login or Create an Account to see details.
Relationship
I am really happy with MModal Fluency Direct. 3M now owns the product, and the product hasn't really...
Login or Create an Account to see details.
Service and Support
The feedback I am getting from the providers is that the recognition from MModal Fluency Direct...
Login or Create an Account to see details.
Service and Support
I have seen improvements. In the past, asking the vendor about contracts, expiration dates, and...
Login or Create an Account to see details.
Service and Support
3M’s support has gone downhill. The support has been a little rocky because of MModal’s transition...
Login or Create an Account to see details.
Functionality and Upgrades
We have had upgrades that have usually been fine. Sometimes there are issues with slowness or...
Login or Create an Account to see details.
Interfacing and Integration
Lately, we have had some issues with getting MModal Fluency Direct to communicate and work with our...
Login or Create an Account to see details.
Service and Support
We have been trying to get different things fixed, and those things haven’t been fixed. We have...
Login or Create an Account to see details.
Implementation and Training
Since I joined the organization, I have never been offered training from 3M, and I have been doing...
Login or Create an Account to see details.
Relationship
3M no longer provides the service side of the transcription; they only provide the software side....
Login or Create an Account to see details.
Technology
3M has a lot of solutions, and further development in those technologies will make the products more...
Login or Create an Account to see details.
Relationship
We do the training, but 3M is always there for additional support.
Login or Create an Account to see details.
ROI / Cost
3M is pretty up front about charges. Our prices haven't changed over the time that I have spent with...
Login or Create an Account to see details.
Technology
MModal Fluency Direct made an impact on the providers because it better suited their accents. Our...
Login or Create an Account to see details.
Other Observations & Comments
We would like to look into getting a speech recognition product for the nursing department. We are a...
Login or Create an Account to see details.
Functionality and Upgrades
We have gotten really good feedback from our end users on MModal Fluency Direct. It is definitely an...
Login or Create an Account to see details.
Relationship
Because 3M is breaking off their healthcare division, it seems like they are just trying to keep us...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct works fine, though I don't see a whole lot of new things with it. We have a...
Login or Create an Account to see details.
Service and Support
3M is not following up or offering any assistance with single sign-on or reporting. And the bills...
Login or Create an Account to see details.
Implementation and Training
There is a gap in the vendor's training because we are teaching them about the changes and upgrades....
Login or Create an Account to see details.
Other Observations & Comments
I don't know enough about 3M spinning off their healthcare division to be its own company. I saw the...
Login or Create an Account to see details.
ROI / Cost
3M products are very expensive. When MModal was bought by 3M, that was a concern for our...
Login or Create an Account to see details.
Other Observations & Comments
There is room for growth. As far as the product meeting our needs goes, I think that is more on the...
Login or Create an Account to see details.
Functionality and Upgrades
3M hasn’t introduced any new technology, but I don’t know that we have ever needed new technology....
Login or Create an Account to see details.
Relationship
We had a fantastic implementation team, and our adaptation specialist stays engaged all the time. As...
Login or Create an Account to see details.
Functionality and Upgrades
When the vendor commits to something, they deliver their commitment in all the systems. But we have...
Login or Create an Account to see details.
Other Observations & Comments
We had a dispute with the vendor over the contract and the pricing. We had an ironclad discussion...
Login or Create an Account to see details.
Implementation and Training
During the implementation, 3M was all over things when issues arose. One of 3M’s principal strengths...
Login or Create an Account to see details.
ROI / Cost
It is painful to add folks to the solution. We have to buy a license for each person, and we have to...
Login or Create an Account to see details.
Technology
The solution has been an absolute home run. The doctors are using MModal Fluency Direct, and they...
Login or Create an Account to see details.
ROI / Cost
I was promised a sizeable reduction in transcription costs because we used to pay people to do...
Login or Create an Account to see details.
Relationship
The whole 3M team and our representative in particular have been amazing. I can't believe we didn't...
Login or Create an Account to see details.
Relationship
Everything is fine. We are having a bit of an issue upgrading our version, but we are still working...
Login or Create an Account to see details.
Service and Support
If I were talking to a peer about MModal Fluency Direct, I would say that, compared to the other...
Login or Create an Account to see details.
Functionality and Upgrades
We are happy with the system. It is a solid speech-to-text solution that works well. We have no...
Login or Create an Account to see details.
Implementation and Training
We bought MModal Fluency Direct, but then we were on our own with hunting down training and...
Login or Create an Account to see details.
Service and Support
3M is not really proactive. The product meets our needs, but we have to call for support. We might...
Login or Create an Account to see details.
Relationship
Something that needs attention is communication around downtime or issues when they occur.
Login or Create an Account to see details.
Technology
Something that is working well is that the physicians are very satisfied with this product.
Login or Create an Account to see details.
Functionality and Upgrades
The biggest strengths of the product are that the ease of use and the technology are good. The...
Login or Create an Account to see details.
Functionality and Upgrades
The only problem we are having with in MModal Fluency Direct is that some of the phrases we are...
Login or Create an Account to see details.
Service and Support
3M has somebody on their team who monitors how much different providers are using the system so that...
Login or Create an Account to see details.
Relationship
We always go to our salesperson because they get things done and bring the right people to the...
Login or Create an Account to see details.
Functionality and Upgrades
Healthcare has been evolving very quickly, but 3M hasn't really put a lot of R&D into the product...
Login or Create an Account to see details.
Functionality and Upgrades
Our experiences internally with the product have been getting better because we have become more...
Login or Create an Account to see details.
Service and Support
The support that we receive from 3M on the MModal Fluency Direct side has always been really good. I...
Login or Create an Account to see details.
Relationship
We had a bad experience one time when the person that was assigned to us for something just didn't...
Login or Create an Account to see details.
Implementation and Training
3M does a really good job with training, and we have monthly calls where the vendor answers...
Login or Create an Account to see details.
Implementation and Training
The implementation was smooth and almost seamless. The greatest value is that we set the product up...
Login or Create an Account to see details.
Service and Support
3M gets with us and lets us know when there are some new innovative things or things they think...
Login or Create an Account to see details.
Other Observations & Comments
3M did a good thing when they opted to purchase MModal because 3M really picked up on a really good...
Login or Create an Account to see details.
Functionality and Upgrades
Most of the people who use the product happen to be residents and are very tech savvy because they...
Login or Create an Account to see details.
Lessons Learned
I would tell peers to really try to get their providers to do some training at the start so that the...
Login or Create an Account to see details.
Functionality and Upgrades
We use MModal Fluency Direct as our voice recognition software for all of our providers in our...
Login or Create an Account to see details.
Other Observations & Comments
3M has been good about keeping promises and has been attentive in offering support. The system has...
Login or Create an Account to see details.
ROI / Cost
We have an enterprise solution, so we have multiple things included in our contract. We haven't had...
Login or Create an Account to see details.
Implementation and Training
I was extremely satisfied with 3M’s implementation of the product. The vendor had great training and...
Login or Create an Account to see details.
Relationship
It would be good for 3M to do follow-up calls. The vendor should do some training, let people use...
Login or Create an Account to see details.
Future Outlook
People in our clinic don't like MModal Fluency Direct well enough to keep the product. Those people...
Login or Create an Account to see details.
Relationship
3M is always giving us reports and trying to reach out to us. If I reach out, 3M executives respond...
Login or Create an Account to see details.
Functionality and Upgrades
The product delivers, but it is not perfect. The product's ability to pick up on language is not...
Login or Create an Account to see details.
Future Outlook
I am hoping my satisfaction will go up because I have asked 3M to engage us, come on-site, and train...
Login or Create an Account to see details.
Functionality and Upgrades
MModal Fluency Direct was a lot harder to implement than a competing solution. With the other...
Login or Create an Account to see details.
ROI / Cost
3M's ambient solution gets very little use at this point. 3M wanted a ridiculous amount of money for...
Login or Create an Account to see details.
Relationship
3M’s application is nearly flawless, but when it goes down, it can cripple us. We really depend on...
Login or Create an Account to see details.
Functionality and Upgrades
We never hear complaints that MModal Fluency Direct is not working, so that is a big plus. The...
Login or Create an Account to see details.
Functionality and Upgrades
There is some scripting language that I have expected the system to accept, but it hasn't. I am...
Login or Create an Account to see details.
Implementation and Training
From a training perspective, 3M should be more proactive in terms of sharing information and lessons...
Login or Create an Account to see details.
Functionality and Upgrades
EMRs should be thoroughly tested and not just accepted by 3M with default commands. We have noticed...
Login or Create an Account to see details.
Functionality and Upgrades
I am able to go into the admin console in 3M's system. A subject-matter expert in orthopedics can...
Login or Create an Account to see details.
Service and Support
If I have issues, 3M's support team is diligent and works with me. They troubleshoot and go through...
Login or Create an Account to see details.
Functionality and Upgrades
The testing of new builds within 3M's system is spotty, and we have had issues with a build in...
Login or Create an Account to see details.
Functionality and Upgrades
Our organization is experiencing some basic transcription issues. Our providers are from all over...
Login or Create an Account to see details.
Other Observations & Comments
MModal Fluency Direct is pretty standard technology, and the system hasn't changed much.
Login or Create an Account to see details.
Service and Support
The 3M support team is excellent; they are very proactive.
Login or Create an Account to see details.
Functionality and Upgrades
The only thing that we are not satisfied with is the system's management portal. The vendor has some...
Login or Create an Account to see details.
Interfacing and Integration
We have an integration issue between MModal Fluency Direct and another system, and there are delays...
Login or Create an Account to see details.
Service and Support
The vendor’s support is great; 3M is great to work with and very responsive. Any time we have a...
Login or Create an Account to see details.
Functionality and Upgrades
Clinicians in our organization like MModal Fluency Direct much better than other solutions they have...
Login or Create an Account to see details.
Relationship
None of 3M’s services are proactive; they are all reactive. These days, nobody wants to talk to...
Login or Create an Account to see details.
Relationship
We have had experiences in which the server has just stopped responding, so instead of getting any...
Login or Create an Account to see details.
Functionality and Upgrades
The issue is that we don’t want to have to do an upgrade every couple of months. We want to upgrade...
Login or Create an Account to see details.
ROI / Cost
The performance of MModal Fluency Direct has been significantly better than our previous vendor's product....
Login or Create an Account to see details.
ROI / Cost
I would like to see LDAP implemented on the MAC version of the product. Aside from that, MModal...
Login or Create an Account to see details.
Interfacing and Integration
3M does a really good job of meeting our integration goals because we meet with them regularly. We...
Login or Create an Account to see details.
Relationship
We meet with 3M often because we want to know where they are at with their technology and how it...
Preferences