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Access info about Speech Recognition - Front-End EMR on your dashboard or bookmark under

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MModal Fluency Direct Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

The dictation side of MModal Fluency Direct is wonderful. The overall satisfaction of speech-to-text......

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

The system is easy to use. When we got it, we were amazed at how good it was. We didn't hear as many......

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

MModal Fluency Direct definitely reduced cost from a financial perspective with the dollars that I......

Jan 2021
(0)
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Director

Service and Support

I am one of the strongest supporters of the MModal Fluency Direct team. There is just no comparison......

Jan 2021
(0)
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Director

Functionality and Upgrades

The product absolutely works as promoted. One of the things that sold me on the product was the...

Jan 2021
(0)
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Director

Functionality and Upgrades

We have absolutely no problems with MModal Fluency Direct. The only problem that we had was really......

Jan 2021
(0)
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Director

Relationship

We haven't had to have executive involvement because I haven't escalated anything to that level. But......

Jan 2021
(0)
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Manager

Implementation and Training

MModal was extremely helpful with our implementation. We had a very short implementation process...

Jan 2021
(0)
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Manager

Service and Support

MModal monitors everything we do in the background. When the vendor notices that we are doing...

Jan 2021
(0)
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Manager

Implementation and Training

We did have one issue in the implementation stage. When we called the customer support people, they......

Jan 2021
(0)
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CMIO

Relationship

Overall, 3M has been a partner. They are very responsive to us. We have multiple contacts with the......

Jan 2021
(0)
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CMIO

Win/Loss - Why they were selected (by current clients)

During the selection process, we really narrowed things down to 3M and one of their competitors. Our......

Jan 2021
(0)
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CMIO

Technology

The nice thing about this product is that there is also a mobile app, so even if I am not at the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We don't have any issues with MModal Fluency Direct. Integrating it with our EMR was a one-time...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

The ease of use and the accuracy are where we want them to be. The system is doing well. It could be......

Jan 2021
(0)
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CMIO

Service and Support

MModal Fluency Direct is a complex product, but 3M really goes overboard in trying to help us. They......

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Overall, 3M always reaches out in a timely manner. 3M never hesitates to get on the phone and have a......

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I haven't noticed anything different during the transition from MModal to 3M. The transition has...

Jan 2021
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Analyst/Coordinator

Other Observations & Comments

I understand that we don't have to take the upgrades unless we are seeing an issue, and then we can......

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

One of the biggest concerns we had with choosing MModal Fluency Direct was whether the solution was......

Jan 2021
(0)
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VP/Other Executive

Lessons Learned

I wouldn't buy MModal Fluency Direct again if given the chance. I would rather have stuck with our......

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

The training that we received from 3M was excellent. They did a good job.

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

We could use MModal Fluency Direct as a thin client, but then we wouldn't be able to use it for...

Jan 2021
(0)
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VP/Other Executive

Service and Support

MModal's support team members have been incredibly responsive, even though we haven't had to use...

Jan 2021
(0)
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Director

Functionality and Upgrades

There are commands in MModal Fluency Direct that have to be memorized. If I don’t memorize the...

Jan 2021
(0)
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Director

Relationship

I have regular calls with 3M. I have also spoken with their founder and CEO in the past. There is...

Jan 2021
(0)
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Director

Technology

3M is really working hard to innovate. They are churning out very novel things in their space. They......

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

Considering the amount of money that we have paid for MModal Fluency Direct, the amount of value we......

Jan 2021
(0)
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Director

Other Observations & Comments

3M responds to us, but they are not proactive.

Jan 2021
(0)
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Manager

Service and Support

Usually, I just email someone who either directs me to someone who can help or opens a ticket and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The product works. There are no problems with that. It just doesn't give us the information we need.......

Jan 2021
(0)
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Manager

Functionality and Upgrades

We don't have the latest and greatest, but our last upgrade was the most stable that we have ever...

Jan 2021
(0)
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Manager

Implementation and Training

3M did a great job during the implementation. We felt really good about working with 3M's dedicated......

Dec 2020
(0)
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Manager

Functionality and Upgrades

Before we purchased MModal Fluency Direct again, I would probably make sure that we fleshed out the......

Dec 2020
(0)
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Manager

Relationship

When 3M acquired MModal, we had been used to working with MModal. The vendor did a good job with the......

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

When we went with 3M, what made them attractive was that we got what we asked for up front. 3M...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

3M has been pretty good during the COVID-19 crisis. I haven't felt a drop in the service.

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are sitting at the threshold of doing another upgrade. We will upgrade as soon as the update is......

Dec 2020
(0)
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Analyst/Coordinator

Relationship

3M keeps their promises. We have a pretty close relationship with 3M. Their adoption services are...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

For MModal Fluency Direct, we haven't been charged for anything other than licensing and adoption...

Dec 2020
(0)
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Analyst/Coordinator

Implementation and Training

3M has been really good with implementations. I don't typically give perfect scores, but I will for......

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The adoption services and the timing of things are perfect. Every two weeks, we get an adoption...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

Using the product has been a good lesson for us. 3M is very good at making sure that we have someone......

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is our dictation software. We dictate into the microphone, and the software uses the...

Dec 2020
(0)
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Director

Service and Support

The vendor has been really good with support, and we haven't really had a lot of problems. Whenever......

Dec 2020
(0)
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Director

Technology

The vendor has updates that they load periodically. The system doesn't really have downtime. It...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

We were pretty happy with the vendor before they increased the cost of the products. 3M taking over......

Dec 2020
(0)
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COO

Functionality and Upgrades

We like the accuracy of the system. Our physicians used another speech recognition system for years......

Dec 2020
(0)
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COO

Functionality and Upgrades

The biggest problem we have with 3M is that they don't automatically push updates to our system. 3M......

Dec 2020
(0)
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Physician

Implementation and Training

There were some early functions of the system that were exciting, but since the go-live, we really......

Nov 2020
(0)
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Physician

Functionality and Upgrades

As a voice recognition tool, the system has done better than other systems in the space. It is less......

Nov 2020
(0)
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CIO

Win/Loss - Why they were selected (by current clients)

We went looking for something else after our last software was clunky, and we found MModal because......

Nov 2020
(0)
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CIO

Other Observations & Comments

I cannot say what it has been like since MModal became 3M, but prior to that, customer service was......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Even though there are opportunities for the dictation to improve, I think the system does a really......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The 3M products are pretty stable. The only new technology they have is for speech recognition, but......

Nov 2020
(0)
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Manager

Service and Support

3M had more meetings scheduled than we really needed when we were starting to implement the product.......

Nov 2020
(0)
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Manager

Functionality and Upgrades

We found a couple of doctors who were using MModal Fluency Direct. That was why we started to look......

Nov 2020
(0)
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Manager

Relationship

3M was really up front with everything. With other vendors, we have had some problems where when we......

Nov 2020
(0)
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Manager

Implementation and Training

We didn't see any real bad spots. We went into the implementation thinking that the system was going......

Nov 2020
(0)
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Manager

Interfacing and Integration

We have been live with the system for a little while. Our previous system was being turned into a...

Oct 2020
(0)
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Manager

Implementation and Training

I would tell others that the workflow for getting started with 3M is very good. 3M is very detail...

Oct 2020
(0)
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Manager

Service and Support

The service has been really good. We have been live with the system for a little while, so we have......

Oct 2020
(0)
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Manager

Implementation and Training

Our implementation was very clean. The only thing that was a little confusing was that we started...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are very happy with MModal Fluency Direct. Our providers unilaterally told us it is much better......

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system could do better with ambient noise in the room. That has been the struggle for us. I...

Oct 2020
(0)
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VP/Other Executive

Implementation and Training

We believe in strategic partnership. We are big fans of the vendor. They send experts to help us get......

Oct 2020
(0)
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CMIO

Functionality and Upgrades

We use MModal Fluency Direct for our voice-to-text work. We had another solution from 3M that I was......

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

MModal Fluency Direct is really good. It has great responsiveness in a medical setting. That is the......

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

MModal Fluency Direct is a much better investment than the competing vendor's product. We were...

Oct 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We like the pricing structure of this product better than our last product's. MModal Fluency Direct......

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Getting started on this product and doing basic dictation are very easy. This product is fairly...

Oct 2020
(0)
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Director

Functionality and Upgrades

From what I understand, the invoicing comes in haphazardly. We are getting individual invoices for......

Oct 2020
(0)
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Director

Functionality and Upgrades

Technically speaking, I wish the vendor was more active in helping providers dictate and consult...

Oct 2020
(0)
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Director

Service and Support

When we have had technical issues, 3M has been super responsive by email or phone. On the sales...

Oct 2020
(0)
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Director

Functionality and Upgrades

Most of the time, we invest in a physical microphone. But I do like that this product has an app...

Oct 2020
(0)
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Director

Functionality and Upgrades

We can teach this product to save any abbreviations or names that are hard to pronounce. This...

Oct 2020
(0)
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Director

Functionality and Upgrades

This solution is not Mac friendly. We have had a lot of questions from providers about that. The...

Oct 2020
(0)
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Director

Lessons Learned

Sometimes, when we open new locations, the IP addresses have to be whitelisted. I would suggest that......

Oct 2020
(0)
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Director

Functionality and Upgrades

The vendor could build more AI into this product. Then, if the AI hears a diagnosis, it could...

Oct 2020
(0)
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Director

Functionality and Upgrades

The system is reliable. I am trying to remember the last time I had a system outage. The disruptions......

Aug 2020
(0)
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Director

Relationship

The MModal product is in feedback mode. Some of my providers are taking advantage, and that enhances......

Aug 2020
(0)
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Director

Implementation and Training

I found 3M to be very thorough in their implementation. It was well thought out and well planned....

Aug 2020
(0)
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Director

Functionality and Upgrades

Some providers say that the system never gets the transcription right. I look at the accuracy...

Aug 2020
(0)
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Director

Relationship

Something that impresses me is that even after our go-live, we still meet with our account...

Aug 2020
(0)
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Director

Functionality and Upgrades

Compared to other speech recognition systems, the MModal product is very standard. We have to teach......

Aug 2020
(0)
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Manager

Implementation and Training

We have had trouble with the product; it needs some improvements. We have had trouble with getting......

Jul 2020
(0)
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Manager

Service and Support

The vendor’s support is good. The vendor offers a lot of one-on-one support and follow-up. The...

Jul 2020
(0)
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Manager

Implementation and Training

We don’t really have a need for additional training, but the initial training was excellent.

Jul 2020
(0)
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Manager

Functionality and Upgrades

Our physicians say that the solution doesn’t work as well as they expected it to, but they have...

Jul 2020
(0)
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Nurse

Relationship

We have to prod MModal for information. We don’t always know when new things come out. MModal...

Jul 2020
(0)
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Nurse

Other Observations & Comments

When we are doing an integration with another vendor, they need to supply MModal with information.......

Jul 2020
(0)
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Nurse

Service and Support

3M has been very supportive. Even when MModal transitioned to 3M, the support was the same, but I...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

It is a little clunky to use the apps. We don’t really know which support line to call. MModal...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

3M does well with tangible outcomes. In terms of tangible outcomes, I envision a project that we...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

I probably wouldn’t recommend 3M. I am not a huge fan of 3M. So I was not jumping for joy when they......

Jul 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The transcriptionists seem to like their piece. The physicians like the voice recognition. The...

Jul 2020
(0)
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Director

Service and Support

The vendor is attentive but not as attentive as other vendors are. Other vendors have reached out...

Jun 2020
(0)
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Director

Relationship

When we have questions about our invoices, we have to reach out to the vendor multiple times to get......

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor could improve on their invoicing and contracting. We are still trying to reconcile a lot......

Jun 2020
(0)
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Director

Relationship

There have been some slight changes since 3M acquired MModal, but for the most part, things have...

Jun 2020
(0)
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Manager

Relationship

Overarchingly, the vendor has great customer relations. The vendor really wants to partner well, and......

Jun 2020
(0)
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Manager

Service and Support

The vendor has been excellent at supporting us during the COVID-19 crisis. We already had the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor talked about inline editing, which allows us to make edits. I don’t think that is as big......

Jun 2020
(0)
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Manager

Service and Support

I think the vendor is very customer-centric, and they really want to learn what our feedback is and......

Jun 2020
(0)
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Manager

Implementation and Training

The biggest challenge I had with MModal through the implementation was the administrative training,......

Jun 2020
(0)
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Manager

Future Outlook

I had a really rough time with my adoption specialist initially. That vendor specialist would not...

Jun 2020
(0)
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Manager

Service and Support

The vendor's CRM system completely stunk, and they knew it. The vendor is trying to work on a...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The vendor's custom reporting is lacking, but I know they are working on that. We are not able to...

Jun 2020
(0)
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CIO

Relationship

3M hasn't done anything differently for COVID-19. I don't want to beat them up too much, but 3M...

Jun 2020
(0)
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CIO

Technology

I don't have any problems with MModal Fluency Direct. The system works, and we don't have any...

Jun 2020
(0)
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Director

Technology

MModal is a delight to work with. They are a great company with a great product. I really like that......

Jun 2020
(0)
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Director

Service and Support

Our tech from MModal is great. The person really understands the technology of the product. The...

Jun 2020
(0)
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Director

Relationship

We used the technology previously through MModal and loved it. We still love it. 3M’s buying of the......

Jun 2020
(0)
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Director

Technology

3M is developing and will continue to develop MModal Fluency Direct. We are just getting things...

Jun 2020
(0)
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Director

Relationship

3M is really trying to make sure that we are getting the right tools that our hospitals need. They......

Jun 2020
(0)
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Manager

Implementation and Training

The drawback of the product is the amount of time that is required for training. In any speech...

Jun 2020
(0)
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Manager

Lessons Learned

The system's usage comes down to the education provided. If people just use MModal Fluency Direct as......

Jun 2020
(0)
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Manager

Relationship

I haven't noticed a change in 3M's service level. We have been tied at the hip with 3M. We built...

Jun 2020
(0)
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Manager

Service and Support

3M was very supportive throughout the COVID-19 crisis. They let us know that they were there for us,......

Jun 2020
(0)
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Manager

Relationship

3M's support has been great, and we have formed a great relationship with them over the past couple......

Jun 2020
(0)
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Manager

Functionality and Upgrades

MModal Fluency Direct is a great platform when it comes to its front-end speech engine. The system......

Jun 2020
(0)
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CIO

Functionality and Upgrades

We have had a lot of good experiences with the system. When the physicians are reading in their...

May 2020
(0)
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CIO

Functionality and Upgrades

The system’s voice recognition technology is its underlying capability, but behind that is what I...

May 2020
(0)
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CIO

ROI / Cost (care and feeding)

The MModal acquisition by 3M was a negative thing because we see that 3M typically raises prices. I......

May 2020
(0)
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CIO

Relationship

Vendors have struggles as things go along, but 3M has kept their promises. They were helping us...

May 2020
(0)
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Manager

Functionality and Upgrades

Providers have adapted well to their new option. Our support specialist with 3M has been wonderful......

May 2020
(0)
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Manager

Implementation and Training

Training takes about an hour. MModal provides us with a handout to give providers that has a diagram......

May 2020
(0)
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Manager

Interfacing and Integration

The biggest downfall is that the system is not integrated with our EHR. So providers do need to open......

May 2020
(0)
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Manager

Relationship

Our support specialist is very attentive and quick to respond to any issues or questions we have. If......

May 2020
(0)
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Director

Implementation and Training

I have not had any training experiences with 3M since we used the initial training materials and...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We have received our money’s worth, but there are still some things in the solution that just aren't......

Apr 2020
(0)
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Director

Implementation and Training

We have exceeded our expectations with MModal Fluency Direct because we are actively going faster in......

Apr 2020
(0)
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Director

Other Observations & Comments

Our volume has dropped significantly. We have facilities that are using nothing but the front end.......

Apr 2020
(0)
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Manager

Functionality and Upgrades

We are planning to move forward with the 3M product as we transition to a new system. The 3M product......

Apr 2020
(0)
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Manager

Interfacing and Integration

No product is perfect; there are definitely improvements that could be made. We would like there to......

Apr 2020
(0)
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Director

Implementation and Training

The vendor did a good job of explaining the product. They trained us on it, and that training was...

Apr 2020
(0)
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Director

Other Observations & Comments

The challenges we have aren't with the system per se. The challenges lie more with the physicians.......

Apr 2020
(0)
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Director

Relationship

Everything has been good. We have an adoption person right now. At one point, we had more frequent......

Apr 2020
(0)
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Director

Relationship

The vendor's turnaround time is usually faster than contracted. We don't have any problems with the......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

MModal gives us a really good service. The system does its job, and that is why providers sign up...

Apr 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

There are hiccups in the transcription services. I think the problem could be solved if the admins......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is very user friendly. It is meeting all of our needs. MModal is doing a really great...

Apr 2020
(0)
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Manager

Other Observations & Comments

There has been a decrease in transcription services on the back end but not by very much. The speech......

Apr 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Everything in the system is one thing. That is the whole reason we went with MModal. Their front-end......

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

As long as everything is running, I don’t need to talk to executives. My account manager comes on...

Apr 2020
(0)
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Manager

Service and Support

MModal Fluency Direct functions well. The vendor seems to try to keep up and be aware of what we are......

Apr 2020
(0)
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Manager

Service and Support

The vendor has kept the transition between solutions pretty seamless. They have kept the help desks......

Apr 2020
(0)
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Manager

Functionality and Upgrades

Doctors have been dropping out a lot, so I think the solution has maybe been increasing physician...

Apr 2020
(0)
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Director

Functionality and Upgrades

The application has proven to be extremely flexible. It seems to work just as it was designed to...

Apr 2020
(0)
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Director

Implementation and Training

3M has been good to work with, but I do wish they had additional training and particularly more...

Apr 2020
(0)
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Director

Functionality and Upgrades

Once the system was up and running, we needed close to no support from the IT side, and that was great.......

Apr 2020
(0)
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Director

Other Observations & Comments

The vendor does charge a little more for everything, but I am kind of on the fence in terms of...

Apr 2020
(0)
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Director

Relationship

We are able to reach out to executives, and they even join our monthly call.

Apr 2020
(0)
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Director

Functionality and Upgrades

The product works well. Some of the providers have some difficulty with it, but that is really based......

Apr 2020
(0)
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Director

Other Observations & Comments

We don’t have updates too often. Usually, we have updates about once per year.

Apr 2020
(0)
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Director

Functionality and Upgrades

I have been really happy with the system and haven’t had any problems. I haven’t encountered or...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I could see us moving away from the vendor due to physician frustration. The physicians are...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor avoids charging for every little thing. We have hardly been charged anything extra. The......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is taking steps to work with us on resolving problems, but resolving problems takes...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system has been great. In the past year, we have seen more of an embracing of the solution. I...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

I have a very close relationship with our sales representative and our sales engineer. We do have an......

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

The only thing that still remains to improve is MModal’s help desk. The initial call is fine. The...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

The areas of communication and building relationships are where the vendor excels. We have created a......

Apr 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor avoids nickel-and-diming. We have a contract that includes everything in a lump sum, so I......

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We don’t really have a lot of training. We are informed of new upgrades, and I think the upgrades...

Apr 2020
(0)
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 or  to see details.

Director

Service and Support

Our reduction strategy is to use the product for front-end speech recognition. Our representative...

Apr 2020
(0)
 Thank you  Helpful

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Director

Lessons Learned

The key to the whole product is that the doctors take a tutorial first. It tells doctors how to log......

Apr 2020
(0)
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Director

Technology

We upgraded recently to the cloud. Prior to that, our data was loaded locally. The cloud-based...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

A few of our providers have said that once they have embraced the front-end speech recognition, it......

Apr 2020
(0)
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Director

Relationship

The vendor is great to work with. They are very responsive and connect me to whoever I need, and...

Apr 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system is very easy to use. Of course, I have many years of experience. The product has been...

Apr 2020
(0)
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Manager

Relationship

The vendor does a pretty great job with support. They are pretty responsive. The vendor could do a......

Mar 2020
(0)
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Manager

Functionality and Upgrades

We are pretty happy with the solution. There are a couple of things I would like the solution to do......

Mar 2020
(0)
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Manager

Other Observations & Comments

Our organization has some unique needs, and I understand that. Sometimes it is a challenge for a...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We have done really well in implementing and using the solution. We are driving tangible outcomes...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M has been a good partner. They have met us more than halfway in a lot of ways. They have listened......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Being responsive to some of our organization's unique needs and helping us get over some learning...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The program is solid, all in all. There is a learning curve for users. Organizations need to have...

Mar 2020
(0)
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Director

Functionality and Upgrades

The product is easy to learn, and it takes only 10 minutes to get a provider started. The product is......

Mar 2020
(0)
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Director

Relationship

We would like more frequent contact with our customer relationship manager. For a long time, I...

Mar 2020
(0)
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Director

Relationship

We have no contact with the executive team, and that would be nice on occasion.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The integration is okay. The tools work in the EHR, but the editing voice commands have varying...

Mar 2020
(0)
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Director

Functionality and Upgrades

We get good feedback from our physicians about MModal Fluency Direct. We have not had any negative......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

MModal Fluency Direct is set up to go right into our EMR templates, and it does that fine. I am sure......

Mar 2020
(0)
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 or  to see details.

Director

Relationship

We haven’t really needed any executive involvement from 3M. Anytime I have actually had to reach out......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Transcription is being minimized by the use of front-end speech and by direct entry into the EMR. We......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

3M keeps 100% of their promises. I don’t think there has ever been something that they told us they......

Mar 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

3M doesn’t charge us for every little thing. They have been a pretty good partner with us over the......

Mar 2020
(0)
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 or  to see details.

Director

Implementation and Training

We rate 3M's implementation services highly. The implementation teams are usually pretty good. 3M is......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We give 3M a high rating for delivering new technology that meets our needs because they keep up...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

3M's support depends on what the issue is and whether 3M can get the right players to the table to......

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Based on what is out there, I would recommend this system to others. 3M is probably one of the best......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I predict that our satisfaction with the system is going to be the same over the next year. In fact,......

Mar 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

With my complicated patients, the system is virtually seamless. I can navigate through the record...

Mar 2020
(0)
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Physician

ROI / Cost (care and feeding)

The system is at a good price point. I am really pleased with the way that MModal has looked at my......

Mar 2020
(0)
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Physician

Relationship

The system stands on its own two feet. But sometimes MModal sends an email about something that they......

Mar 2020
(0)
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Physician

Relationship

We get letters and communications from the boss at MModal every once in a while that tell us what...

Mar 2020
(0)
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Physician

Future Outlook

The landscape is changing. MModal probably going to grow, and I think things will be fine. MModal...

Mar 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We have been with the vendor for so long that we have an enterprise agreement. That covers a lot...

Mar 2020
(0)
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 or  to see details.

Director

Service and Support

When we get an upgrade package from the vendor, if we have any questions or need anything adapted,......

Mar 2020
(0)
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 or  to see details.

Director

Implementation and Training

The initial training is good, but I would rate the ongoing training lower. In the past, the vendor......

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The solution absolutely supports our organization's integration goals. It is simple and out of the......

Mar 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor doesn't seem to be as confident in their newer things as they used to be. They are not...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support is amazing. We can send an email, and their system automatically creates a...

Mar 2020
(0)
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Director

Relationship

The vendor’s service is absolutely proactive. Different levels of people come on-site. I think that......

Mar 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

We have absolutely received our money’s worth. I have recommended the solution to others. We don't......

Mar 2020
(0)
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 or  to see details.

Director

Future Outlook

This past year has been very interesting. We saw a bit of change when 3M bought MModal. I hope that......

Mar 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

We have seen the product grow from infancy. In terms of the relationship we had with MModal, I could......

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Voice and dictation have been tough roads for 3M. MModal could improve their executive involvement......

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product helps us not to have as many transcriptions and to lower our transcription fees.

Feb 2020
(0)
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CMO

ROI / Cost (care and feeding)

We hardly get any training because the system is so easy to use. MModal Fluency Direct meets all of......

Jan 2020
(0)
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CMO

Relationship

We don’t get a lot from MModal in terms of new technology. They are not developing anything that I......

Jan 2020
(0)
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CMO

Functionality and Upgrades

MModal Fluency Direct doesn’t really drive tangible outcomes. The system does what it is supposed to......

Jan 2020
(0)
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