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Digital Transformation Consulting

Digital Transformation Consulting refers to services that help healthcare organizations fundamentally redesign how care is delivered and how the business operates by aligning people, processes, and technology around a unified transformation agenda. These engagements go beyond IT assessment, IT strategy, system selection, system implementation, clinical optimization, or analytics projects. They focus on achieving measurable improvements in patient experience, clinician experience, operational efficiency, and financial performance. In essence, Digital Transformation Consulting is not about digitization. It is about redesigning the business of healthcare, with technology as a catalyst, and tying that redesign to measurable outcomes.

Subject Expert
Warren Whitford
VP of Engagement
KLAS VP of Engagement - Warren Whitford
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Current Time Inside Cache Tag Helper: 12/27/2025 10:15:24 PM and Model.SegmentId = 302
Related ReportsView All Reports
White Paper
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Consistent High Performers 2025
07 November 25    |   Bradley Hunter and Lance Merrell
KLAS’ reports—including the annual Best in KLAS report—share which software vendors and services firms excel in helping healthcare professionals improve various aspects of healthcare. While reports typically draw from data collected over the prior 12 or 18 months, we wanted to examine which companies deliver strong client satisfaction over a longer period of time. To answer this, KLAS is introducing the Consistent High Performers report, a new annual report recognizing vendors and services firms that maintain high client satisfaction on a three-year rolling basis for a specific offering. This inaugural report—intended to complement Best in KLAS—identifies the 2025 consistent high performers and how they are collectively rated across KLAS’ customer experience pillars. Additionally, the report draws from surveys administered to 25 consistent high performers, who shared similar best practices for maintaining high client satisfaction. KLAS hopes this report helps healthcare organizations identify future partners and prompts other HIT vendors and firms to implement these best practices.
Performance
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Healthcare Management Consulting 2025
30 April 25    |   Kevin Huang and Warren Whitford
As the healthcare industry evolves, healthcare organizations often need strategic help to ensure operational success and better serve patients. Management consulting firms, with their wealth of expertise, are uniquely positioned to fulfill this need. KLAS’ Healthcare Management Consulting 2024 report shared which consulting needs were being prioritized by healthcare leaders. Building on last year’s findings, this report shares (1) the scope and type of validated healthcare management consulting (HMC) services provided by firms and (2) how firms perform—first examining the HMC market overall and then the six individual segments it comprises. The report is intended to help healthcare and payer organizations determine which firms may be best suited to meet their complex needs, with a particular focus on level of expertise, actionable deliverables, and outcomes.
Performance
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Digital Transformation Consulting 2023
20 April 23    |   Robbie Bullough and Warren Whitford
Healthcare organizations have been moving toward digital transformation for over a decade, and the COVID-19 pandemic, increased consumerism, and shrinking margins have furthered this momentum. Many forward-thinking organizations are embracing technology-led transformation and positioning themselves as leaders in the new digital health race, and the rest can’t afford to be left behind. In KLAS’ Healthcare Consulting and Services 2021 report, consumer engagement was the emerging challenge most often reported. Many organizations are engaging with consulting firms to improve their digital health capabilities and ultimately the consumer experience. Within the last year, KLAS has published a series of First Look reports evaluating client experiences with digital transformation consulting firms. This report takes a comprehensive look at these and other firms and also provides an overview of the digital transformation consulting market.
Emerging Technology
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EY Digital Transformation Consulting 2023
14 April 23    |   Joshua Urry and Warren Whitford
Provider and payer organizations are increasingly concerned about digital strategies that can affect operations and patient care. By engaging with consulting firms to define needs and develop digital road maps, organizations can plan, manage, and improve their digital capabilities and, ultimately, the consumer experience. This report evaluates the experiences of healthcare organizations that have engaged EY for digital transformation work.



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We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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