Premium Reports
Available Filters
Report Type
- All Report Types
- Performance
- Perception
- Market Share
- White Paper
- Arch Collaborative Report
- Decision Insights
- Emerging Technology
- First Look
- Flash Insights
- Investor Newsletter
- Point of Light
Categories
- All Categories
- Behavioral Health
- Business Analytics
- Clinical Care Support Tools
- EHR Solutions
- Emerging Technology
- Employer Services
- ERP & Human Capital Management
- Global (Non-US)
- Healthcare Management Consulting
- Imaging Software
- Implementation Services
- International
- Interoperability & Middleware
- IT Advisory Services
- IT Outsourcing
- Locating & Tracking
- Oncology
- Patient Accounting
- Patient Engagement
- Payer Services
- Payer Software
- Payer Solutions
- Pharmacy Solutions
- Physician Practice Solutions
- Population Health
- Post-Acute Care Solutions
- Revenue Cycle Services
- Revenue Cycle Technology
- Security & Privacy
- Speech Recognition
- Technical Services
- Telehealth
- Value Based Care
Market Segments
- All Segments
- 340B Management Systems
- Access Management
- ACO Enablement Services
- Acute Care EHR (Global)
- Ambient Speech
- Ambulatory EHR
- Ambulatory Ophthalmology Solutions
- Ambulatory Orthopedic EHR
- Ambulatory Pediatric Solutions
- Ambulatory RCM Services (EHR-Agnostic)
- Ambulatory RCM Services (EHR-Associated)
- Ambulatory Specialty EHR
- Ambulatory Surgery Center Solutions
- Application Hosting
- Automated Dispensing Cabinets
- Behavioral Health
- Business Decision Support
- Capacity Optimization Management
- Cardiology
- Cardiology Hemodynamics
- Care Management Solutions (Payer)
- Claims & Administration Platforms (Payer)
- Claims Management & Clearinghouse
- Clinical Communications
- Clinical Decision Support: Point-of-Care Clinical Reference
- Clinical Documentation Integrity
- Clinical Optimization
- Clinician Digital Workflow
- CMS Payer Interoperability
- Coding Compliance & Audit Solutions
- Complex Claims Services
- Computer-Assisted Coding (CAC)
- Computer-Assisted Physician Documentation (CAPD)
- Conversational AI
- Credentialing
- Customer Relationship Management (CRM)
- Data & Analytics Platforms
- Data & Analytics Services
- Data Analytics Platforms (Payer)
- Data Archiving
- Data Visualization & Reporting
- Debt Collection Services
- Denials Management Services
- Digital Pathology (Global)
- Digital Rounding
- Digital Transformation Consulting
- Drug Diversion Monitoring
- EHR-Centric Virtual Care Platforms
- Eligibility Enrollment Services
- Emerging Technology Solutions
- Employer-Sponsored Healthcare Services
- End-to-End Revenue Cycle Outsourcing
- Enterprise Resource Planning (ERP): Large (>300 Beds)
- ERP Business Transformation & Implementation Leadership
- ERP Implementation Leadership
- Extended Business Office: Large (>200 Beds)
- Extended Business Office: Small (<200 Beds)
- Financial / Clinical Improvement Consulting
- Financial Planning & Analysis
- Go-Live Support
- Government Reimbursement Services
- Healthcare Artificial Intelligence: Data Science Solutions
- Healthcare Experience Management
- Healthcare IoT Security
- Healthcare Management Consulting
- Healthcare Safety, Risk & Compliance Management
- HIT Core Clinical Implementation Leadership
- HIT Staffing
- Homecare: Home Health
- Homecare: Personal Care Services & Private Duty Nursing
- Hospice
- Identity Management
- Image Exchange
- Infection Control & Monitoring
- Insurance Discovery
- Integration Engines
- Interactive Patient Systems
- Interoperability: Other Validated Software
- IT Consulting Services (Payer)
- IT Planning & Assessment
- IV Workflow Management
- Long-Term Care
- Managed Infrastructure Services
- Managed IT Services
- Medication Inventory Management
- Member Engagement Tools
- Oncology: Medical
- Oncology: Radiation
- Other Validated Telehealth Solutions
- Outpatient Therapy/Rehab
- Outsourced Coding
- Outsourced Virtual Clinician Services
- PACS
- PACS (Global)
- Patient Access
- Patient Accounting & Patient Management
- Patient Communications
- Patient Education
- Patient Financial Engagement
- Patient Financing Services
- Patient Flow
- Patient Intake Management
- Patient Portals
- Patient Privacy Monitoring
- Patient Referral Management & Analytics
- Patient Self-Scheduling
- Patient-Driven Care Management
- Pharmacy Automation: Dispensing Robotics
- Pharmacy Surveillance
- Physician Advisory Services
- Population Health Management
- Post-Acute Care Patient Analytics
- Post-Payment Accuracy & Integrity Solutions (Payer)
- Practice Management
- Pre-Payment Accuracy & Integrity Solutions (Payer)
- Proactive/Predictive CDS Tools
- Purchasing Optimization Analytics
- Quality Measurement & Reporting (Payer)
- RCM - Other Validated Software
- Real-Time Location Systems (RTLS)
- Release of Information
- Remote Patient Monitoring
- Revenue Cycle Analytics
- Revenue Cycle Automation
- Revenue Cycle Optimization
- Revenue Cycle Prior Authorization
- Risk Adjustment
- Scheduling: Nurse & Staff
- Scheduling: Physician
- Security & Privacy Consulting Services
- Security & Privacy Managed Services
- Senior Living: Assisted Living & Memory Care
- Shared Care Records/HIE (Global)
- Small Practice Ambulatory EHR/PM (1-10 Physicians)
- Smart Pumps
- Social Determinants of Health Networks
- Speech Recognition: Front-End EHR
- Speech Recognition: Front-End Imaging
- Strategy, Growth & Consolidation Consulting
- Talent Management
- Technical Services
- Time & Attendance
- Transcription Services
- Underpayment Recovery Services
- Universal Viewer (Imaging)
- Value-Based Care Consulting
- Value-Based Care Managed Services
- Vendor Neutral Archive (VNA)
- Video Conferencing Platforms
- Virtual Care Platforms (Non-EHR)
- Virtual Scribing Services
- Virtual Sitting & Nursing
Reports
|
Arch Collaborative Resources
Upcoming Reports
Elements of Successful, Replicable Collaborations on SDOH Initiatives
Part of a Series on Digital Health Deep Adopters
Are AWS & Microsoft Azure Meeting the Expectations of Early Adopters?
Note: Data for this report was collected from May 2024 to August 2024. At the time of this research, around 30 healthcare organizations in North America were live with Epic workloads in the public cloud; all use either AWS or Microsoft Azure. For this report, KLAS interviewed 18 of those organizations, including 10 clients live with a full Epic production environment.
Buyer’s Remorse among Recent Decision-Makers
Note on Report Sample & Methodology: Data for this report comes from three main sources: (1) KLAS Decision Insights data, (2) KLAS market share data, and (3) KLAS performance data. KLAS Decision Insights data includes all EHR purchases from small standalone hospitals (1–200 beds) between August 2022 and August 2024. The rest of the data comes from a subset of small hospitals that have made an EHR purchase decision in the last three years and have been live for at least three months. Of the vendors with recent wins, only Epic, MEDITECH Expanse, Oracle Health, and TruBridge EHR have sufficient performance data to be included.
Which Firms Drive Value in Both Recovery & Prevention?
In a Financially Challenging Market, How Well Do Vendors Drive Value for Customers?
A Look at Vendor Performance in an Evolving Market
Faster Innovation Needed to Better Meet Unique Needs
January–June 2024
- First Looks: Focused on a newer solution from an established vendor or a solution from an established vendor KLAS is measuring for the first time
- Emerging Company Spotlights: Focused on solutions from emerging companies
- Case Studies: Focused on the experience of one or two customers using a very new solution
Finding the Right Partner in a High-Performing Market
Improving the Healthcare Experience for More than Just Patients
† KLAS plans to rename our Patient Experience Improvement market segment to Healthcare Experience Management soon after this report’s publication.
A Look at Vendor-Reported Capabilities
Broad Use Cases across the Enterprise
Navigating Organizational Priorities amid Labor, Budget, and Regulatory Pressures
How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
An Early Look at Standalone Solutions
Improving Cybersecurity Preparedness through NIST CSF & HICP Best Practices
Where Are Vendors Delivering Value?
Regional Trends and Investment Energy
Organizations’ Increasing Need for Meaningful Partnerships
Optimizing the Ophthalmology Experience through Functionality & Relationships
Provider Perceptions on Technology Investment Now and in the Future
A Deep Dive into Early Clinical Adopters’ Successes and Lessons Learned
A Look at Achieved Outcomes in a Financially Challenging Environment
The Importance of Quality Support
Part of a Series on ERP Implementations
A Complete Virtual Care Platform That Improves Patient Safety while Reducing Costs & Staff Workloads
How Are Advanced Users Moving toward Next-Generation Discrete Data Extraction?
New Advanced Capabilities Beginning to Show Promise
An Update on Vendor-Reported Capabilities
Matching Vendor Capabilities to PHM Needs
Note: Although there are six PHM pillars, one pillar—patient engagement—is not covered in this report (view the KLAS website for more information on this pillar).
Healthcare Organizations Test Solutions in Rapidly Evolving Market
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
Transforming the Consumer Healthcare Experience
Common Implementation Challenges for Provider Organizations
Which Public Cloud Providers Are Early Movers Considering?
Note: Epic reports having 6 customers with their full production environment in the public cloud, 97 customers with their full production environment in Epic’s private cloud, and the rest primarily on-premises.
Customer Perceptions of Oracle Health
- Round 1—March 2022: Customers’ initial thoughts on company changes
- Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision
- Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC)
Note: For more customer feedback about recent company changes, read the Cerner Flash Insights report and the Cerner Soarian Financials Pulse Check report.
Part of a Series on ERP Implementations
Actionable Insights to Reduce Medication Spend
Vendors Learning to Mitigate Negative Impact
How HIT Vendors and Customers Can Lay a Foundation for Success
Click here to learn how KLAS can bring transparency to your HIT implementation.
Early Adopters Lead the Charge in an Emerging Market
Part of a Public Cloud Providers Series on Adoption and Early Performance
Note: In October 2021, Microsoft Cloud for Healthcare became generally available; this solution was not specifically targeted in this research.
Benefits & Challenges of Deep Adoption