Healthcare Experience Management
Solutions that help provider and payer organizations measure the healthcare experience of various stakeholders. These solutions often focus on the patient experience but may also measure the experience of members, families, consumers, clinicians, or staff.
Subject Expert
Adam Cherrington
VP of Engagement
Best in KLAS Category
Report Abstract
Key Findings:
- Customers of High-Performing Feedtrail & Market Share Leader Press Ganey Report Both Broad & Deep Adoption for Measuring Stakeholder Experiences
- NRC Health Has Most-Improved Overall Performance Score & PRC Stands Out for Increasing Clinicians’ Awareness of Patients; Both Vendors Have Opportunity to Broaden Measurements beyond Patient Experience
- Qualtrics* Customers Appreciate Cross-Industry Expertise & Advanced Capabilities; Quality Reviews* Highlighted for Value & User Experience
*Limited data
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Performance Data
Overall Score by Product
Products Appearing in Decisions
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.