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By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
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R1 RCM's Current COVID-19 Response and Solutions
Regulatory Resource Center
Web based communications platform containing guidance, toolkits, personal wellness programming, and FAQs.
With a proactive and expeditious approach, R1 stepped forward to support the needs of our associates, customers, and the patients and communities we serve. Grounded in a commitment to safety, health, and well-being, we implemented a holistic associate support program for the vast majority of our associates, designed to allow a seamless and secure work-from-home environment with ongoing professional and personal support.
Further, through our dedicated COVID-19 Taskforce and Response Team, we built a robust communications platform through our COVID-19 intranet page containing continual communications, guidance, toolkits, personal wellness programming, and FAQs. And, we have conducted regularly scheduled associate town halls and follow-up surveying to ensure we are supporting our global workforce in this challenging time.
For our customers, we partnered to address various challenges and deliver high-value support. Of note, we implemented our Patient Experience (PX) remote registration technology that leverages a patient’s smartphone to perform registration without physical contact. During COVID-19, this technology has preserved personal protective equipment (PPE) and reduced cross-contamination of shared equipment, ensuring greater safety for patients and staff alike. Also, we installed plexiglass protective barriers at more than 3,700 access points while allowing additional patient services staff to work safely and productively from home.
Further, we released a public-facing COVID-19 Regulatory Resource Center, which provides updates on critical issues, including CMS and HHS updates, CARES Act, COVID-19 revenue cycle operations, telemedicine, Medicare’s expanded accelerated payment program, and practitioner tips. In support of our physician services’ customers, we have provided regular consultation and guidance on telemedicine billing and coding, CMS Advanced Payments, and Payroll Protection Program guidance. In each area, we have provided webinar and video conference programming with a commitment to providing subject matter expertise and practical guidance throughout the COVID-19 pandemic.
Professional Services Overall Score Data collected between Jan 2020 - Jan 2021
86.4Exceptions
The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 6 required).
# of Unique Organization Evaluations:
| 0 - 2 | |
| L | 3 - 5 |
Segment Position
Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.
In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.
Click the segment positions listed below to learn more.
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Want to see full details?
Software Overall Score Data collected between Jan 2020 - Jan 2021
86.4Exceptions
The following exceptions refer to the number of unique organizations contributing evaluations to the overall score (minimum of 15 required).
# of Unique Organization Evaluations:
| 0 - 5 | |
| L | 6 - 14 |
Segment Position
Segment positions refer to the order in which this product is scored among competitors’ products within its market segment.
In order to be scored in a segment, the product must have sufficient data levels and be equivalent in scope to other products within that segment.
Click the segment positions listed below to learn more.