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Video Conferencing Platforms

Video platforms—often cross-industry—that offer basic healthcare workflows; typically used to enable video conferencing. Sometimes used for general business functions, though customer satisfaction data is for clinical use cases only.

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
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Latest Related Report

Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption) Report Cover Image
Perception
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Telehealth & Remote Patient Monitoring Ecosystem 2023: Vendor-Reported Capabilities and Customer Adoption
06 July 23
Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, <strong>vendor-reported</strong> breadth and depth of adoption by their provider organization customers.

Report Abstract

Key Findings:

  1. Virtual Care Platforms: Amwell & Teladoc Health Lead in Reported Breadth of Capabilities and Care Settings; Caregility Offers Deep Inpatient Use Cases
  2. Video Conferencing Platforms: Doximity Reports Broad Care Settings, Doxy.me Reports Workflow Feature Breadth; Updox Offers Add-On Telehealth Capabilities for Existing Customers
  3. EMR-Centric Virtual Care Platforms: Epic Reports Highest Breadth in a Varied Field; Decisions for EMR-Based Solutions Largely Based on Integration
  4. Other KLAS-Measured Vendors Offering Telehealth Functionality (Measured in Non-Telehealth Segments)
  5. Telehealth Solutions not Currently Measured by KLAS
  6. Broadly Used Health Recovery Solutions & Outpatient-Focused MD Revolution Report Continuous Monitoring in Development; TimeDoc Health Offers Lighter Outpatient Solution
  7. Other KLAS-Measured Vendors Offering RPM Functionality (Measured in Non-RPM Segments)
  8. Remote Patient Monitoring Vendors Not Currently Measured by KLAS
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Performance Data

Overall Score by Product

Example Video Conferencing Platforms overall score by product image

Products Appearing in Decisions

Example Video Conferencing Platforms products appearing in decisions image

Overall Score by Question Topic

Example Video Conferencing Platforms overall score by question topic image

Provider Facility Size by Product

Example Video Conferencing Platforms provider facility size by product image

Provider Facility Type by Product

Example Video Conferencing Platforms provider facility type by product image



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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