Video Conferencing Platforms Software Product Ranking Comparison

Telehealth and remote patient monitoring (RPM) solutions have grown in adoption, giving providers new ways to deliver more flexible care. While telehealth adoption especially was initially spurred by COVID-19, energy in both areas continues because of factors like value-based care, staffing shortages, and the desire to make care delivery more flexible and strategic. This report examines the broad ecosystem of telehealth and RPM technology—specifically, <strong>vendor-reported</strong> breadth and depth of adoption by their provider organization customers.

Recent Insights

Key Findings:

Virtual Care Platforms: Amwell & Teladoc Health Lead in Reported Breadth of Capabilities and Care Settings; Caregility Offers Deep Inpatient Use Cases
Video Conferencing Platforms: Doximity Reports Broad Care Settings, Doxy.me Reports Workflow Feature Breadth; Updox Offers Add-On Telehealth Capabilities for Existing Customers
EMR-Centric Virtual Care Platforms: Epic Reports Highest Breadth in a Varied Field; Decisions for EMR-Based Solutions Largely Based on Integration
Other KLAS-Measured Vendors Offering Telehealth Functionality (Measured in Non-Telehealth Segments)
Telehealth Solutions not Currently Measured by KLAS
Broadly Used Health Recovery Solutions & Outpatient-Focused MD Revolution Report Continuous Monitoring in Development; TimeDoc Health Offers Lighter Outpatient Solution
Other KLAS-Measured Vendors Offering RPM Functionality (Measured in Non-RPM Segments)
Remote Patient Monitoring Vendors Not Currently Measured by KLAS

Performance Data

Overall Score by Product

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.

Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serv

Performance

Telehealth Performance 2022

07 July 22 | Ciera Walker and Schafer Jackson

At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.

Video Conferencing Platforms

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