Video Conferencing Platforms
Video platforms—often cross-industry—that offer basic healthcare workflows; typically used primarily to enable video conferencing. Sometimes used for general business functions, though customer satisfaction data is for clinical use cases only.
Subject Expert
Schafer Jackson
Research Director
Best in KLAS Category
Recent Insights
Key Findings
- Caregility & Doximity Facilitate Quality User Experience in Inpatient & Outpatient Settings,Respectively; Satisfaction Varies among Amwell Customers
- Caregility, Teladoc Health & SOC Telemed Customers See Clinical Results; Video Conferencing Users Often Report Increased Patient Access & Fewer Missed Appointments
- Despite High Satisfaction, Some Doximity Customers Looking to Other Solutions Long Term
- Customers of Microsoft Teams (Limited Data) & Zoom Satisfied with Ability to Support Multiparty Calls
- Virtual Care Platform Bottom Lines
- Video Conferencing Solution Bottom Lines
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Performance Data
Overall Score by Product
Products Appearing in Decisions
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.