Cardiology Software Product Ranking Comparison

Cardiology 2025: In a Complex Market, Support & Relationships Are Key to Customer Satisfaction) Report Cover Image

Performance

Cardiology 2025: In a Complex Market, Support & Relationships Are Key to Customer Satisfaction

12 February 25

Because cardiology is a highly complex environment, the effective use of cardiology HIT solutions requires healthcare organizations to proactively manage structured reporting, procedure and equipment changes, and image archiving. Currently, organizations are considering what is next for their cardiology imaging solution, specifically with the cloud and AI, and cardiology is increasingly being considered as part of enterprise imaging. Still, healthcare organizations commonly feel their solution’s development is stale and that structured reporting is challenging. In this complex space, vendor relationships have become a marked differentiator, as organizations highly value support and training from engaged, knowledgeable contacts who can help guide users through the solution’s complexity. To help organizations find which vendors may best meet their needs as well as what elements are most necessary for success, this report examines customer satisfaction with cardiology vendors (especially around their support and training), customers’ future plans with their cardiology solutions, and the adoption of structured reporting. Additionally, an update on customer satisfaction with hemodynamics solutions is provided. <p style="font-size:.75em; color:#858d96;">Note: Respondent organizations may be using multiple cardiology solutions and/or a hemodynamics solution; not all respondents could share feedback on each module or on their hemodynamics solution.</p>

Report Abstract

Key Findings:

Merge Customers Benefit from Knowledgeable, Engaged Contacts; Fujifilm Customers Moving to Long-Awaited Version That Unites Radiology & Cardiology
Siemens & GE Customers Report Training Struggles & Lower Structured Reporting Adoption; Siemens Provides Stable Vendor Relationships, GE Noted for Support Improvements Through Buggy Updates
Some Philips Respondents Are Considering Leaving Due to Insufficient Support
Epic Customers Appreciate Strong Relationships, Acknowledge Lengthy Build Times for Structured Reporting

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

The number of FDA-approved AI solutions for imaging has ballooned to over 300 in recent years, and during that time, adoption of various solution types (AI platforms, operational/reporting AI, and pixel AI) has also increased dramatically. Just over 50% of surveyed organizations are starting to use AI algorithms for at least one imaging use case—a significant jump from 2018, when 17% of interviewed organizations were piloting or live with an AI solution. To understand the prevalence of imaging AI adoption, this report draws from interviews with 206 US-based organizations (about 25% are imaging groups; remainder are health systems) and shares an early look at which solutions are most used and considered in this crowded market. Note that this report doesn’t explore customer satisfaction with AI solutions; KLAS intends to address this in future research. Note: This report focuses on AI used for diagnostic imaging, workflow triage, and other imaging-specific use cases. It does not cover general AI tools, including those used for ambient speech or voice recognition.

When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)

In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.

Cardiology

Latest Related Report