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PACS - Global
 

Picture archiving and communication system (PACS) software used outside the USA that archives digital images and provides a platform for displaying and transmitting images for physician review.

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?) Report Cover Image
Performance
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Middle East & Africa PACS 2022: Which Vendors Meet Customer Expectations?
05 April 22
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.

Recent Insights

Key Findings

  1. Frequently Considered Agfa HealthCare, Philips & Fujifilm Scale to Large-Volume Clients; PaxeraHealth Has Broadest Geographic Footprint
  2. PaxeraHealth Facilitates Consistently Strong Customer Experience across Middle East and Africa
  3. Many High-Performing Vendors Offer Strong Technology & Support; GE Healthcare Struggles with Partnership
  4. Preliminary Data Shows VISUS, PaxeraHealth Delivering Highly Functional PACS with Strong Support; Customers of INFINITT, Agfa HealthCare Report Inconsistency


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Performance Data

Overall Score by Product

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Products Appearing in Decisions

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Overall Score by Question Topic

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Provider Facility Size by Product

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Provider Facility Type by Product

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Related Articles
Article
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VNAs Emerging in Global Markets
22 January 20    |   Jonathan Christensen and Eder Lagemann
The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather,
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
Article
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Top Trending Healthcare Reports of 2019
20 December 19    |   Jared Jeffery
2019 was an exciting year for development with regard to health tech, and I’d like to spend a moment highlighting some of the top-visited reports that KLAS published this year in no particular order.
Article
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Current Healthcare IT Trends in Asia
27 November 19    |   Everton Santos and Jonathan Christensen
We recently had the privilege of attending the HIMSS AsiaPac19 conference in Thailand. While there, we met with several health systems and traveled to South Korea as well. As we visit with providers a
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Best in KLAS - Global
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2022 Best in KLAS Awards - Global Software
08 February 22    |   Sam Eaquinto
The Global Best in KLAS awards are given to vendors to recognize outstanding efforts to help healthcare professionals outside the US deliver better patient care. Global Best in KLAS awards are currently given in two software market segments that have broad operational and clinical impact on healthcare organizations around the world: (1) acute care EMR and (2) PACS.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
Performance
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Latin America PACS 2021
26 January 21    |   Eder Lagemann and Jonathan Christensen
PACS purchasing continues to grow in Latin America as healthcare organizations advance their imaging storage and access strategies. To help organizations find the best fit for their needs, this report examines the regional footprint of and customer satisfaction with various PACS solutions in Latin America. Altogether, customer satisfaction feedback was collected from 75 respondents, representing 65 separate organizations in 13 countries and territories. Insights will be examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as Spanish-speaking Latin America (this grouping also includes a small amount of feedback from several Caribbean nations).
Performance
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Global PACS 2019
01 December 19    |   Eder Lagemann and Jonathan Christensen
The non-US PACS market is shifting—as cloud technology and lighter infrastructure replace aging C/S models, several traditional market mainstays are no longer viewed as cutting-edge technology. The need for traditional workstations has not disappeared, but healthcare organizations are looking for vendors that are developing imaging platforms that will meet customer needs today and in the future. Based on perspectives from 325 individuals at 272 organizations in 48 countries and territories outside the US, this report examines global as well as regional PACS performance.
Performance
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Global VNA Solutions 2019
29 October 19    |   Eder Lagemann and Jonathan Christensen
Outside the US, the vendor-neutral archive (VNA) market is still emerging, and even some of the most successful organizations feel their VNA vendors could do more to deliver the strategic guidance and support they need. For this study, KLAS reached out to reference sites from measured vendors to learn what is possible with VNAs today and which vendors have proven to deliver the experience and strong guidance customers need.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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