Managed IT Services
Outsourcing engagements in which less than 50% of the IT department is outsourced and that include one or more of the following areas: application management services, data center management, help desk support services, desktop management services, network management, disaster recovery, upgrade management, and managed cloud services.
Subject Expert
Daniel Zeitner
Research Director
Best in KLAS Category
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Performance Data
Overall Score by Product
Products Appearing in Decisions
Overall Score by Question Topic
Provider Facility Size by Product
Provider Facility Type by Product
Reducing Filters
Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.
This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.
We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.