Managed IT Services

Outsourcing engagements in which less than 50% of the IT department is outsourced and that include one or more of the following areas: application management services, data center management, help desk support services, desktop management services, network management, disaster recovery, upgrade management, and managed cloud services.

Subject Expert
Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
Decision Insights Best in KLAS Category

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Provider Organizations
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HIT Companies
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Performance Data

Overall Score by Product

Example Managed IT Services overall score by product image

Products Appearing in Decisions

Example Managed IT Services products appearing in decisions image

Overall Score by Question Topic

Example Managed IT Services overall score by question topic image

Provider Facility Size by Product

Example Managed IT Services provider facility size by product image

Provider Facility Type by Product

Example Managed IT Services provider facility type by product image

Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.