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Patient Flow
 

Systems employed to monitor bed/room status and facilitate patient throughput.

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Niel Oscarson
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KLAS Research Director - Niel Oscarson
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Capacity Optimization Management 2023: What Benefits Are Organizations Seeing?) Report Cover Image
Performance
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Capacity Optimization Management 2023: What Benefits Are Organizations Seeing?
27 April 23
Operational limitations—such as staffing shortages, variable patient flow, and poor visibility into resource availability—can make it difficult for healthcare organizations to effectively manage their capacity, leading to volatile workloads that see resources either under- or overutilized. Some organizations are using capacity optimization management technology, which includes artificial intelligence (AI) and machine learning (ML), to collect data that can improve resource management, especially regarding the utilization of scarce assets like operating rooms, inpatient beds, and infusion centers. This report—KLAS’ first to focus on capacity optimization management—shares what technology is being used and what outcomes it is driving for customers.

Recent Insights

Key Findings:

  1. Market Overview: What Is Capacity Optimization Management?
  2. Strong Relationships from LeanTaaS Drive Value; Early Feedback on Qventus Also Shows Positive Impacts
  3. EMR Vendor Epic Highlighted for Integration, Out-of-the-Box Functionality; Customers Want Additional Enhancements in the Future
  4. TeleTracking & Care Logistics (Limited Data) Increase Patient Throughput; Implementation & Training Are Opportunities for Improvement


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Performance Data

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Related Articles
Article
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Operational Command Centers
10 January 19    |   Tanya Egbert
Many healthcare organizations are implementing an old idea in a new way: operational command centers.
Current Time Inside Cache Tag Helper: 12/8/2023 5:22:35 AM and Model.SegmentId = 84
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Perception
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Healthcare Operations Command Center Ecosystem 2021
05 August 21    |   Emily Paxman, Jennifer Hickenlooper and Niel Oscarson
Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS’ research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). This study (1) introduces the healthcare operations command center ecosystem —a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors’ stated offerings match up to that framework and providers’ needs, and (2) shares critical insights and best practices from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.
Best in KLAS
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2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings



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Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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