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Patient Flow
 

Systems employed to monitor bed/room status and facilitate patient throughput.

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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
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Healthcare Operations Command Center Ecosystem 2021: A First Look at the Spectrum of Technology) Report Cover Image
Perception
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Healthcare Operations Command Center Ecosystem 2021: A First Look at the Spectrum of Technology
05 August 21
Implementations of healthcare operations command centers have increased substantially in recent years. The value of a centralized approach to healthcare operations was emphasized by the COVID-19 pandemic and the inefficiencies it brought to light. KLAS&rsquo; research shows commandcenters can drive significant outcomes, including improved efficiency, increased revenue, and enhanced patient safety and satisfaction (highlighted explicitly by providers during the pandemic). <br><br> This study (1) <strong>introduces the healthcare operations command center ecosystem</strong>&mdash;a framework for the many capabilities and services that can be deployed under the command center umbrella, including how vendors&rsquo; stated offerings match up to that framework and providers&rsquo; needs, and (2) <strong>shares critical insights and best practices</strong> from providers and vendors regarding what it takes to successfully implement and optimize a command center. For some areas detailed in this report, KLAS already measures vendor performance, and links to that content are provided where applicable. However, note that information about vendors in this report is based mainly on vendor-reported information. Future research will further validate capabilities and dive deeper into vendor performance.

Recent Insights

Key Findings:

  1. The Healthcare Operations Command Center Ecosystem
  2. DATA & ANALYTICS
    • Care Logistics, Central Logic & GE Healthcare Report Broad Data & Analytics Capabilities
    • Hospital IQ, LeanTaaS, Qventus & TAGNOS Focused on Capacity Optimization Management
    • Cerner & Epic Leverage EMRs, Report Broad Offerings
  3. TRACKING & LOCATION TECHNOLOGY
    • Across Varied Tracking & Location Capabilities, Care Logistics, Cerner, Epic & TeleTracking Report Broadest Offerings
  4. COMMUNICATION
    • For Communication, Most Organizations Turn to Secure Communications Vendors
  5. TELEHEALTH
    • For Telehealth—Area of High Interest—Only Cerner, Epic & Philips Report Providing Capabilities for Command Centers
  6. INDUSTRY INSIGHTS
    • Why Implement a Command Center?
    • Faced with Growth and Change Management Challenges, Command Centers May Benefit from Supportive Services
    • Best Practices Recommended by Vendors


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Performance Data

Overall Score by Product

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Overall Score by Question Topic

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Provider Facility Size by Product

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Related Articles
Article
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Operational Command Centers
10 January 19    |   Tanya Egbert
Many healthcare organizations are implementing an old idea in a new way: operational command centers.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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