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Speech Recognition: Front-End Imaging
 

Systems clinicians use for real-time voice-to-text conversion, enabling them to start, edit, complete, and sign off on notes or reports without using transcription services.

Subject Expert
Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
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Latest Category Report

Speech Recognition (Front-End EMR) Segment Highlight 2020: Who Has Shown They Can Deliver Promised Technology?) Report Cover Image
Performance
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Speech Recognition (Front-End EMR) Segment Highlight 2020: Who Has Shown They Can Deliver Promised Technology?
11 June 20    |   Boyd Stewart and Emily Paxman
Overall, customer satisfaction is high with the front-end speech recognition solutions from 3M (MModal), Dolbey, and Nuance. Since performance is high across the board, two key factors become important considerations as organizations decide which solution is right for them: (1) scalability— which vendors have proven able to scale to an organization of our size? and (2) delivery of new technology—which vendors have the ability to not just share plans for the future but actually roll out this technology in a successful way (i.e., install it properly, support it well, and ensure user adoption)? This report explores these key differentiators amid a number of notable market changes.

Recent Insights

Key Findings:

  1. New Products and Improved Usability Contribute to Increased Satisfaction for Nuance and Dolbey Customers
  2. 3M Delivers Both Scalability and New Technology
  3. What Do Customers Say about Vendor Delivery?


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Performance Data

Overall Score by Product

Example Speech Recognition: Front-End Imaging overall score by product image

Overall Score by Question Topic

Example Speech Recognition: Front-End Imaging overall score by question topic image

Provider Facility Size by Product

Example Speech Recognition: Front-End Imaging provider facility size by product image

Provider Facility Type by Product

Example Speech Recognition: Front-End Imaging provider facility type by product image
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Related Articles
Article
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The Evolution of Speech Recognition
02 July 20    |   Boyd Stewart and Emily Paxman
Speech recognition vendors have found a way to assist the work of both doctors and administrations by automatically converting speech patterns into words on a screen. Today customers want to know who



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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