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Patient Self-Scheduling

Standalone software tools that assist and guide patients in scheduling their own appointments. May include both autonomous and staff-assisted tools.

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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
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Latest Related Report

Patient Self-Scheduling 2024: An Early Look at Standalone Solutions) Report Cover Image
Performance
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Patient Self-Scheduling 2024: An Early Look at Standalone Solutions
06 March 24
As the digital landscape grows in healthcare and other industries, patients are expecting more seamless and convenient access to healthcare and therefore report that self-scheduling is one of their <a href="https://klasresearch.com/report/patient-perspectives-on-patient-engagement-technology-2022-identifying-opportunities-to-align-patient-organization-and-vendor-priorities/1829" target="_blank"><u style="color:#4c8bc9;">top healthcare engagement priorities</u></a>. <a href="https://klasresearch.com/report/patient-engagement-2023-provider-perceptions-on-technology-investment-now-and-in-the-future/3054" target="_blank"><u style="color:#4c8bc9;">Provider organizations are responding </u></a>by offering patient self-scheduling functionality to both increase patient convenience and reduce staff burden. This report focuses on five standalone patient self-scheduling solutions to understand their ease of use, why they were chosen over other types of solutions (e.g., EHR functionality), and whether they are worth the money. Additional insights about the broader patient self-scheduling market are also included.

Report Abstract

Key Findings:

  1. Self-Scheduling: An Early but Broadening Market
  2. Relatient’s Rules Engine Helps Respondents Streamline Complex Scheduling
  3. Zocdoc Respondents Use Solution for Patient Acquisition through Online Marketplace but Struggle with Pricing Model
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Performance Data

Overall Score by Product

Example Patient Self-Scheduling overall score by product image

Overall Score by Question Topic

Example Patient Self-Scheduling overall score by question topic image

Provider Facility Size by Product

Example Patient Self-Scheduling provider facility size by product image

Provider Facility Type by Product

Example Patient Self-Scheduling provider facility type by product image



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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